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Canon printer PIXMA MG5720 User Manual

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Page 921

"No ink"/"Ink
cassette error"Check the support code on the LCD and take the appropriate action to resolve the error.
List of Support Code for Error
"Ink Error"Check the support code on the LCD and take the appropriate action to resolve the error.
List of Support Code for Error
"Hardware Error"Check the support code on the LCD and take the appropriate action to resolve the error.
List of Support Code for Error
"Printer error"An error requiring servicing may have...

Page 922

If You Cannot Solve a ProblemIf there is a problem that you cannot solve following the instructions in this chapter, contact Canon throughthe Support page of the Canon website or contact your nearest Canon service center.
Canon support staff are trained to be able to provide technical support to satisfy customers.
Caution

Page 923

List of Support Code for ErrorSupport code appears on the LCD and your computer screen when errors occur.
A "support code" is an error number, and appears along with an error message.
When an error occurs, check the support code displayed on the LCD and computer screen and take the
appropriate action in response.
Support Code Appears on LCD and Computer Screen

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Page 925

List of Support Code for Error (Paper Jams)If paper jams, remove it following the appropriate procedure as shown below.

Page 926

1300Cause
Paper is jammed in paper output slot.
What to DoIf you can see the jammed paper at the paper output slot, remove the paper by following these steps.1.
Slowly pull out paper.
Hold the paper with both hands, and pull it out slowly so as not to tear it.
Note

Page 927

1303Cause
Paper is jammed near transport unit.
What to DoIf you cannot see the paper at the paper output slot, remove the paper from the transport unit.
To remove the paper, follow these steps.
Note

Page 928

Note

Page 929

1304Cause
Paper is jammed during automatic duplex printing.
What to Do If the paper is jammed when performing automatic duplex printing, remove the paper by following these
steps.
Note

Page 930

5.
Pull out jammed paper slowly.
Support the machine with your hand so that it does not fall over as you pull out the jammed paper.
Note
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