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Canon printer PIXMA iP90 User Manual

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    							Troubleshooting77
    NotePOWER lamp flashes alternately green and orange
    An error that requires contacting the Customer Care Center may have occurred.
    Disconnect the printer cable from the printer, and then turn the printer off and 
    unplug the printer from the power supply. Reconnect the printer cable, and then 
    plug the printer back in and turn the printer back on after leaving it for a while. 
    If the problem remains, contact the Customer Care Center.
    POWER lamp (green) repeats the il
    lumination sequence (Bluetooth 
    Communication is used)
    When Bluetooth Communication is used and BJ Status Monitor is active with the 
    printer power ON, the green  POWER lamp repeats the illumination sequence in 
    which it goes out twice every 5 seconds even if nothing is printed. This 
    operation is not abnormal but it indicates that Bluetooth Communication is 
    checking the printer condition. Wh en BJ Status Monitor ends, the POWER lamp 
    will stay lit.
    QSG_Shoot.fm  Page 77  Mo nday, October 25, 2004  2:48 PM 
    						
    							Troubleshooting
    78
    An Error Message Appears on the Screen
    ProblemPossible CauseTr y This
    Error Writing/Output 
    to USBnnn or 
    MPUSBPRNnn  Printer not ready The 
    POWER lamp will flash green when the printer is warming up or when a print 
    job is being sent to the printer. It will glow a steady (non-flashing) green when it 
    is ready for use or when a print job is completed.
    Paper is not loaded Load paper and press the  RESUME/CANCEL button.
    Faulty connection Ensure that the printer cable is securely connected to the computer.
    Printer Port settings 
    and printer 
    interface do not 
    match Select the destination port as follows:
    • When connected to the computer with a USB cable
    Confirm that the destination Printer Port is set to MPUSBPRNnn ( Canon iP90) 
    or USBnnn ( Canon iP90) (Where nn represents a number)
    • When performing infrared communication Open the Printer Properties dialog box directly from the Start menu. 
    See  Opening the Printer Properties Dialog  Box Directly from the Start Menu 
    on page 29.
    Ensure that the Infrared Port is selected as the destination port on the  Ports 
    tab or  Details  tab.
    · When using Windows XP or Windows 2000 The port [IR] is used as the infrared communication port.
    · When using Windows Me or Windows 98 The Infrared Port name is followed by the text Infrared Printing (LPT) Port 
    which is enclosed in parentheses.
    Example: LPT3: (Infrared Printing (LPT) Port)
    * A port other than the LPT3 port may be selected depending on the 
    computer setting.
    Follow the procedures described in the 
    Easy Setup Instructions and 
    reinstall the printer driver. 
    Refer to the 
    User’s Guide for instructions on how to verify status and the 
    correct action to take.
    Printer driver is not 
    installed properly Uninstall then reinstall the printer driver.
    1. Click 
    Start, and select  All Programs  (or Programs ), Canon iP90 , and Uninstall .
    2. Follow the on-screen instructions to uninstall the driver.
    3. Follow the procedures described in the 
    Easy Setup Instructions and reinstall 
    the printer driver.
    The message 
    Cannot write to the 
    XXX port is 
    displayed If the Infrared Port is not selected as 
    the print port of the printer driver, the 
    message Cannot write to th e xxx port (xxx is the name of the printer port) is 
    displayed and printing does  not start. Select the IR port ( LPT3 port in Windows 
    Me/Windows 98) and retry printing.
    See  Printing Data through Infrared Communication  on page 15.
    Note If you are using a switching hub or other device, disconnect the 
    printer and reconnect it directly to the computer and try printing 
    again. 
    If successful, the problem may have been with the device.
    There could also be a problem with the cable(s). Replace the 
    cable(s) and try printing again.
    QSG_Shoot.fm  Page 78  Mo nday, October 25, 2004  2:48 PM 
    						
    							Troubleshooting79
    “Error No.: 300”  Printer not ready If the 
    POWER lamp is off, turn the printer on.
    If the  POWER  lamp is flashing green, the printer is initializing. Wait until the 
    POWER  lamp stops flashing.
    Printer not properly 
    connected Ensure that the printer is securely connected to the computer.
    Yo u r  p r i n t e r  na m e  is  
    not displayed in the 
    Printer List  of 
    Printer Setup Utility  
    (or  Print Center )1. Select 
    Applications  from the Go menu.
    2. Double-click the  Printer Setup Utility icon in the Utilities folder.
    If you are using an OS other than Mac OS X v.10.3, double-click the  Print 
    Center  icon.
    3. Ensure that  iP90 is displayed in the  Printer List.
    If  iP90  is not displayed in the  Printer List, reinstall the printer driver.
    “Error No.:1700” Waste ink absorber 
    almost full
    The printer has a built-in waste ink absorb
    er to hold the ink used during print 
    head cleaning. Eight flashes indicates that this absorber is nearly full.
    Press the  RESUME/CANCEL  button to clear the error so you can continue 
    printing. Before the waste ink absorber becomes completely full, contact the 
    Customer Care Center.
    “Error No.:2001” A specified period 
    of time has elapsed 
    without receiving a 
    response from the 
    digital camera/The 
    digital camera or 
    digital video 
    camcorder 
    connected is not 
    compatible with 
    this printerDisconnect the camera cable, press the 
    RESUME/CANCEL button on the printer 
    and reconnect the cable.
    If the error is still unresolved, there is a possibility that you are using a digital 
    camera or digital video camcorder that is not supported by this printer. Use a 
    digital camera or digital video camcorder compatible with this printer.
    Have you replaced 
    an ink tank with a 
    new one? message is 
    displayed If the ink tank has 
    been replaced with 
    a new one
    Click Ye s to reset the ink counter.
     See  
    Resetting the Ink Counter on page 64.
    If the ink tank has 
    been removed for a 
    certain period (the 
    ink tank has not 
    been replaced)Click No on the dialog box described above.
    You can choose the option to disable the diaplay of this confirmation message.
    1. Ensure that the printer is turned on and open the  Printer Properties dialog 
    box.
    2. Click the  Maintenance  tab and then click  Low Ink Warning Setting .
    3. Clear the check box of  Display a confirmation message of ink tank 
    replacement  and click Send.
    ProblemPossible CauseTr y This
    Note If you are using a switching hub or other device, disconnect the 
    printer and reconnect it directly to the computer and try printing 
    again. 
    If successful, the problem may have been with the device.
    There could also be a problem with the cable(s). Replace the 
    cable(s) and try printing again.
    NoteIf the problem persists, delete all unnecessary documents 
    from the Extensions and Control Panels folder.
    QSG_Shoot.fm  Page 79  Mo nday, October 25, 2004  2:48 PM 
    						
    							Troubleshooting
    80
    Low Ink Warning 
    Accompanied by Ink 
    Tank Icon With a ?Failure to reset ink 
    counter when 
    installing new ink 
    tankThe ink tank level accompanied by the ink tank icon with the “?” indicates ink 
    tank is not synchronized with its ink counter.
    Always be sure to reset the ink counter in your printer driver when you replace an 
    ink tank. See 
    Resetting the Ink Counter  on page 64.
    ProblemPossible CauseTr y This
    Note
    A “?” is displayed next to the Ink counter between the time one 
    ink tank is removed and the ink counter is reset when the next 
    one is installed. When you want to suspend the ink replacing 
    message and “?”, change a setup in accordance with the 
    following process.
    1. Ensure that the printer is turned on.
    2. Open the  Printer Properties  dialog box.
    See  Opening the Printer Properties Dialog Box Directly from 
    the Start Menu  on page 29
    3. Click the  Maintenance  tab and then click  Low Ink Warning 
    Setting  icon.
    4. Clear a check box of  Display low ink warning  off and click 
    Send .
    5. When the confirmation message is displayed, click  OK.
    1. Ensure that the printer is connected with the computer by USB 
    cable.
    2. Ensure that the printer is turned on.
    3. Double-click the hard disk icon where the printer driver was  installed, the  Applications folder, and then the  Utilities folder.
    4. Double-click the  Printer Setup Utility icon.
    If you are using an OS other than Mac OS X v.10.3, double-
    click the  Print Center  icon.
    5. Select  iP90 from the  Name list and click  Utility or Configure .
    6. Select  iP90 from the  Product list and click  Maintenance.
    7. Select  Remaining ink level setting  from the pop-up menu.
    8. Clear the check box of  Display the Remaining Ink Level  and 
    click  Send .
    9. When the confirmation message is displayed, click  OK.
    QSG_Shoot.fm  Page 80  Mo nday, October 25, 2004  2:48 PM 
    						
    							Troubleshooting81
    Cannot Print Properly through Infrared Communication
    ProblemPossible CauseTr y This
    Cannot Print 
    Properly through 
    Infrared 
    Communication The required driver 
    is not installed
    When using other than Windows 98 or later must have been preinstalled and 
    Microsoft Infrared Communication Driver must be installed in the computer.
    See 
    Printing Data through Infrared Communication  on page 15.
    The infrared 
    communication 
    driver is inactive In Windows XP, Windows 2000, or Windows Me
    1. Check whether the Wireless Link icon is displayed on the task bar.
    2. Place the mouse cursor on the Wireless Link icon.
    Ensure that iP90 is the range is displayed.
    If the name of another unit is displayed, change the orientation of this unit or 
    turn it off.
    In Windows 98
    Start the infrared monitor and check whet her the infrared communication driver 
    is active.
    1. Click  Start, Settings , and Control Panel .
    2. Double-click the  Infrared Monitor.
    3. Click the  Options tab.
    4. Check the  Enable infrared communication  check box.
    The installation 
    place, distance, 
    and/or angle is 
    improper Check the installation place, distance, or angle according to the Section 
    Printing Data through Infrared communication.
    The requirements 
    for infrared 
    communications 
    with the computer 
    or other devices are 
    not satisfied •Printing from a computer
    Computer which provided with the infrared communication port based on the 
    IrDA version 1.1 standard.
    • Printing from a PDA or mobile phone
    The model which provided an IrDA port and which was based on the IrMC 
    version 1.1.
    The selected printer 
    port is wrong Check the printer port setting.
    1. Open the printer driver Properties dialog box from the 
    Start menu.
    2. Click  Ports tab or  Details  tab to ensure that the Infrared Port is selected as the 
    destination port.
    • In Windows XP or Windows 2000 The port [IR] is used as the infrared communication port.
    • In Windows Me or Windows 98 The infrared port name is followed by the text Infrared Printing (LPT) Port 
    which is enclosed in parentheses.
    Example: LPT3: (Infrared Printing (LPT) Port)
    * A port other than the LPT3 port may be selected depending on the computer 
    setting.
    To check whether the printer is connected to the computer through infrared 
    communication, follow the procedure below.
    • In Windows XP, Windows 2000, or Windows Me
    1. When the infrared port of the computer  is moved close to the Infrared Port of 
    the printer, the Wireless Link icon appears on the task bar.
    2. Place the cursor on the Wireless Link icon.
    If iP90 is in range is displayed,  the printer is ready for printing.
    If the name of another unit is displayed, change its orientation or turn it off.
    • When using Windows 98
    Start the infrared monitor to check  whether the Infrared Communication 
    Driver is active.
    1. Click Start, then click Settings and Control Panel.
    2. Double-click the Infrared icon.
    3. Check whether iP90 is in range is displayed on the Status tab.
    If the name of another unit is displayed, change its orientation or turn it off.
    QSG_Shoot.fm  Page 81  Mo nday, October 25, 2004  2:48 PM 
    						
    							Troubleshooting
    82
    Cannot Print Properly from the Digital Camera
    The following are the possible errors that may occur when printing directly from a digital still 
    camera or digital video camcorder*, and the countermeasures to eliminate them.
    * Hereafter, a digital still camera and digital video camcorder are collectively called a digital camera or camera. 
    *
    1To resume printing, you can press the  RESUME/CANCEL button on the printer instead of selecting  Continue.
    *2The waste ink absorber absorbs ink used during cleaning.
    Camera Error MessagePossible CauseTr y This 
    Printer in use Images are being printed from  the computer Wait until printing ends. The printer automatically starts 
    printing the images from the camera after completing the 
    current printing.
    Printer warming up The printer is warming up Wait until warm-up ends. When it is ready, the printer starts  printing automatically.
    No paper /Paper error No paper is loaded Load the pa per in the Auto Sheet Feeder of the printer and 
    select  Continue *
    1 in the display on your camera.
    Paper Jam  A paper jam occurrs in the  printer Select 
    Cancel  in the display on your camera to cancel the print 
    job. Remove the jammed paper, load new media, and press the 
    RESUME /CANCEL  button.
    Printer cover open The Print Head Cover is open Close the Print Head Cover.
    No Print Head  No Print Head is installed (The  POWER lamp on the printer 
    flashes five times) Install a Print Head according to the 
    Easy Setup Instructions.
    If a Print Head has already been installed, remove it, and then 
    reinstall it.
    If the problem still remains, the Print Head may be defective. 
    Contact the Customer Care Center.
    The Print Head is defective 
    (The 
    POWER  lamp on the 
    printer flashes five times)
    Waste tank (Waste ink 
    absorber*
    2) full The waste ink absorber*
    2 is 
    nearly full The printer has a built-in waste ink absorber to hold the ink 
    used during Print Head cleaning. This error message indicates 
    that the waste ink absorber is nearly full.
    Selecting 
    Continue*
    1 in the display on your camera resumes 
    printing. Printing can be continued for a while, but printing 
    cannot be continued when the waste ink absorber becomes full. 
    Contact the Customer Care Center as soon as possible. 
    Ink tank is empty Replace the ink tank with a  new one Printing resumes once the Print Head Cover is closed after an 
    ink tank replacement.
    You can continue printing by selecting 
    Continue*
    1 in the display 
    on your camera with the ink tank empty. But, it is recommended 
    you replace it with a new one immediately after printing. It may 
    damage the printer if you continue printing with empty ink 
    tanks.
    Printer error The battery level is low (The  POWER lamp on the printer 
    flashes twelve times) Follow the procedure below.
    1. Turn off the printer.
    2. Connect the supplied Universal AC Adapter or load a charged 
    battery.
    3. Turn on the printer.
    An error requiring servicing 
    might have occurred (The 
    POWER  lamp on the printer 
    flashes alternately orange and 
    green)  Select 
    Cancel in the display on your camera to cancel the print 
    job.
    Disconnect the cable connected to the camera, turn off the 
    printer, and unplug the power cord of the printer from the 
    outlet. Leave the printer for a while, plug the power cord of the 
    printer back in the outlet, turn on the printer, and connect the 
    camera to the printer.
    If the error persists, contact the Customer Care Center.
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    							Troubleshooting83
    Note• PictBridge or Canon Bubble Jet Direct compatible digital cameras can be 
    connected to your printer for direct printing.
    • This section describes errors that ar e indicated on Canon-brand PictBridge- 
    or Bubble Jet Direct-compatible cameras. The error messages and 
    operations may vary depending on the camera you are using.
    For errors on non-Canon PictBridge-compatible cameras, count the number 
    of flashes the  POWER lamp on the printer makes and check for the cause of 
    the error and take the appropriate action. For details, see  Handling Error 
    Messages  on page 76.
    • Connecting a digital camera not compatible with PictBridge or a Bubble Jet  Direct makes the  POWER lamp on your printer flash nine times. In such a 
    case, unplug the cable connecting the camera to the printer, and press the 
    RESUME/CANCEL  button on the printer.
    • A communication time out occurs if prin ting takes a long time or if it takes 
    too much time to send data. This may stop printing. In such cases, 
    disconnect the cable between the printer and the camera, press the 
    RESUME/CANCEL  button on the printer, and reconnect the cable between 
    the printer and the camera. Then, turn the camera on, if it does not 
    automatically turn on. If the problem is still unresolved, select some other 
    photo and check if it can be printed or not.
    • The Print Head Nozzles may be clogged if printing becomes faint or colors  are incorrect. See  When Printing Becomes Faint or Colors are Incorrect  on 
    page 41.
    • If the paper is curled or its surface is scratched during printing, make sure  that you are using the correct type of paper. If this error occurs even when 
    you are using the correct type of paper, select  Prevent paper abrasion on 
    Custom Settings  in the printer driver. See  Print Quality is Poor or Contains 
    Errors  on page 72.
    • To disconnect the cable connected between a digital camera and printer,  follow the procedure below.
    1. Disconnect the cable from the printer.
    2. Turn off the digital camera.
    3. Disconnect the cable from the digital camera.
    When disconnecting the cable, be sure to hold the connector by its sides.
    • For the errors indicated on the camera and their solution, also refer to the  user’s manual of the camera. For other troubles with a digital camera, 
    contact the manufacturer of the camera.
    QSG_Shoot.fm  Page 83  Mo nday, October 25, 2004  2:48 PM 
    						
    							Appendix
    84
    Appendix
    Printing Photographs Directly from Canon Bubble Jet 
    Direct Compatible Digital Cameras
    Let’s take a look at the media types that can be set on the Canon Bubble Jet Direct 
    compatible digital camera connected to this printer and their limitations.
    „Media Types for Digital Camera
    When you connect a digital camera, you can use the following media:
    Digital Camera SettingMedia Type
    Card #1 Photo Paper Pro 4×6/101.6×152.4 mm
    Card #2 Photo Paper Plus Glossy, Photo Paper Plus Semi-Gloss,  or Glossy Photo Paper 4×6/101.6×152.4 mm
    Card #3 Photo Paper Plus Glossy 5×7/127.0×177.8 mm
    LTR Photo Paper Pro, Photo Paper Plus Glossy, Photo Paper  Plus Semi-Gloss, or Glossy Photo Paper Letter
    A4 Photo Paper Pro, Photo Paper Plus Glossy, Photo Paper  Plus Semi-Gloss, or Glossy Photo Paper A4
    QSG_View_US.fm  Page 84  Monday, October 25, 2004  2:48 PM 
    						
    							Appendix85
    Note • For digital camera method of operations and troubleshooting, refer 
    to your digital camera’s manual.
    For print error messages, refer to  Cannot Print Properly from the 
    Digital Camera  in the 
    User’s Guide.
    • By operating the digital camera, you can make the following prints: - You can make a standard print from the image displayed in the single display mode or in the index display mode.
    - You can print specified numbers of images, or make an index print  by editing the DPOF.
    - For the images taken with an Exif Print-compatible digital camera,  the Photo Optimizer PRO function can be used.
    - If date printing is set from a digital camera, the date when a  photograph was taken is to be printed (excluding the index print).
    - Images will be scaled automatically according to the image size  set on the digital camera and the size of the media set on the 
    printer.
    • The digital camera does not support the following functions: - Print quality setting
    -Printer maintenance
    • Images other than Exif may not be index printed.
    QSG_View_US.fm  Page 85  Monday, October 25, 2004  2:48 PM 
    						
    							Appendix
    86
    User’s Guide Table of Contents
    Your printer’s User’s Guide offers detailed information on the following topics.
    How to Use This Manual
    How to Read This Manual
    Safety Precautions
    Printer Parts and Their Function
    Front View
    Operation Panel
    Rear View
    Inside the Printer
    Further Printing Techniques
    Printing Photographs
    Printer Driver Functions (Windows)
    Printer Driver Functions (Macintosh)
    BJ Printer Utility (Macintosh)
    Printing Media
    Compatible Media Types
    Photo Paper Pro PR-101
    Photo Paper Plus Glossy PP-101
    Photo Paper Plus Semi-Gloss SG-101
    Matte Photo Paper MP-101
    Glossy Photo Paper GP-401
    High Resolution Paper HR-101N
    Photo Paper Plus Double Sided PP-101D
    T-Shirt Transfers TR-301
    Transparencies CF-102
    Photo Stickers PS-101
    Envelopes
    Checking the Status of the Printer
    BJ Status Monitor Functions (Windows)
    Printer Setup Utility (or Print Center)  (Macintosh)
    Routine Maintenance
    When Printing Becomes Faint or Colors are Incorrect
    Printing the Nozzle Check Pattern
    Print Head Cleaning
    Print Head Deep Cleaning
    Aligning the Print Head
    Replacing an Ink Tank
    Using the Canon iP90 Setup Utility 
    Function of the Canon iP90 Setup Utility
    Starting the Canon iP90 Setup Utility
    Setup Utility Functions (Windows)
    Setup Utility Functions (Macintosh)
    Troubleshooting
    Cannot Install Printer Driver
    Print Quality is Poor
    Printer Does Not Start or Stops During Print  Jobs
    Paper Does Not Feed Properly or Paper Jams
    The POWER Lamp Flashes Orange
    An Error Message is Displayed on the Screen
    Cannot Print Properly from the Digital Camera
    Cannot Print Properly through Infrared  Communication (Windows)
    Problems Relating to Windows (Windows)
    Appendix
    Printing Area
    Deleting Selected Printers (Macintosh)
    Uninstalling Printer Drivers
    Uninstalling the On-screen Manual
    Cleaning the Inside of the Printer
    Transporting Printer
    Traveling Abroad with the Printer
    Specifications
    Index
    FAQS
    QSG_View_US.fm  Page 86  Monday, October 25, 2004  2:48 PM 
    						
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