Canon printer PIXMA iP90 User Manual

							Printing Maintenance67
„How Low Ink Warning Setting Works
The low ink warning notifies you of low ink levels during printing. The Low Ink Warning 
has been preset to be automatically displayed.
When you reset the ink counter, it will assume that the ink tank is full regardless of how 
much ink actually remains. The reset is the only way to match the counter value with an 
actual ink volume. Reset the ink counter when installing a new ink tank.
Low Ink Warning Display
The ! shows a low ink level in the ink tank.
Note How to Check Ink Level
Open the 
Printer Properties  dialog box. Click the  Maintenance tab and 
then  Start Status Monitor .
See Opening the Printer Properties Dia log Box Directly from the Start 
Menu  on page 29.
If the ink level becomes low, the low ink warning is displayed when 
printing is performed.
Open the  BJ Printer Utility , and then select  Ink Level Information  from 
the pop-up menu. 
See  Open the BJ Printer Utility dialog box.  on page 65.
 The color ink becomes low.
 The color ink becomes low.
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							Printing Maintenance
68
How to Display Low Ink Warning Correctly
• Reset the ink counter every time you install a new ink tank.The ink counter cannot work correctly unless you synchronize it with the actual ink 
level. The ink counter can only be adjusted when it is reset at the time a new ink tank 
is installed.
• Do not reset the ink counter of an ink tank in use.
Synchronization of the counter and the actual ink level will not work properly.
Important If you did not reset the counter when you installed the current ink tanks, 
the low ink warning may not function correctly, until the next time you 
replace the ink tanks. Also, ensure that you treat both counters 
separately.
Refer to Low Ink Warning Accompanied by Ink Tank Icon With a ?  on 
page 80.
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							Troubleshooting69
Troubleshooting
Troubleshooting usually falls into one of the following categories. In this chapter you will 
find the most common printing problems. Refer to the 
Users Guide for additional 
information on topics not covered in this section.
•Cannot Install the Printer Driver  on page 70
• Print Quality is Poor or Contains Errors  on page 72
• Troubleshooting Printer Hardware  on page 74
• Paper Does Not Feed Properly  on page 75
• Handling Error Messages  on page 76
• An Error Message Appears on the Screen  on page 78
• Cannot Print Properly through Infrared Communication  on page 81
• Cannot Print Properly from the Digital Camera  on page 82
* When infrared communication is performed in Windows XP or Windows 2000, a BJ Status  Monitor screen is not displayed.
When an Error Occurs
When an error occurs in printing such as the low ink tank or paper jams, a troubleshooting 
message is displayed automatically.
The message may vary depending on your operating system.
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							Troubleshooting
70
Cannot Install the Printer Driver
ProblemPossible CauseTr y This
Cannot Install the 
Printer DriverInstallation 
procedure not 
followed correctly Follow the Easy Setup Instructions for proper printer driver installation.
If the installer was forced to terminate due to an error, remove the CD-ROM from 
the CD-ROM drive and restart your computer . Reinstall the printer driver. If this 
problem persists, contact the Customer Care Center.
Other applications 
running in the 
background Other applications, such as anti-virus software, running in the background can 
interfere with the printer driver installati
on. Close all open software applications 
before reinstalling the printer driver. Refer to the 
Easy Setup Instructions for 
installing the printer driver.
Installation does 
not start 
automatically when 
the CD-ROM is 
inserted into the 
drive
If printer driver installation did not start automatically when you inserted the CD-
ROM into the CD-ROM drive:
1. Click  Start and select  My Computer . 
2. Double-click the  CD-ROM icon.
For non-Windows XP, open the  My Computer window, and then double-click the  CD-
ROM  icon.
Double-click the  CD-ROM icon on your desktop to start installation.
Installation CD-ROM 
not working 
properly Ensure that there are no problems with the Setup Software & User’s Guide CD-
ROM.
Use Windows Explorer to ensure that the CD-ROM can be read.
Ensure that the  CD-ROM icon is displayed on the desktop. 
If there is any problem with the  CD-ROM, contact the Customer Care Center.
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							Troubleshooting71
Cannot Install the 
Printer Driver Unable to proceed 
beyond the Printer 
Connection Screen
ProblemPossible CauseTr y This
If you cannot proceed beyond the 
Printer 
Connection  screen;
• When connecting with a USB cable
1. Click  Cancel.
2. When the  Installation Failure  screen is 
displayed, click  Start Over.
3. Easy Install  screen is displayed, click 
Back .
4. Click  Exit, then remove the CD-ROM.
5. Turn the printer off.
6. Restart the computer.
7. Carefully follow the procedures  described in the 
Easy Setup Instructions 
and reinstall the printer driver.
• When connecting through infrared  communication
1. Click  Cancel.
2. When the  Installation Failure  screen is 
displayed, click  Start Over.
3. Easy Install  screen is displayed, click 
Back .
4. Click  Custom Install .
5. Click  Next.
6. Click  Install.
7. Click  Ye s on the  License Agreement  
screen.
8. Click  Manual Selection  on the Printer 
Connection  screen.
9. Select a port.
- Windows XP/Windows 2000: [IR] 
- Windows Me/Windows 98: [LPT3] 
A port name other than [LPT3:] may be 
displayed depending on the type of your 
computer.
10.Click  Next.
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							Troubleshooting
72
Print Quality is Poor or Contains Errors
ProblemPossible CauseTr y This
Ink does not eject 
properly/Printing is 
Blurred/ Colors are 
Wrong/White 
Streaks appearInk tank is not seated 
properly
Check that the ink tanks are firmly seated in the Print Head and reseat them if 
necessary.
See 
Insert the ink tank.  on page 63.
Print Head Nozzles 
clogged Print the nozzle check pattern to check for uneven ink output.
See 
Printing the Nozzle Check Pattern  on page 42.
When a specific color is missing from  the nozzle check pattern, clean the Print 
Head. 
If ink supply is uneven: See  Print Head Cleaning  on page 47.
Incorrect paper type
On the  Main tab, ensure that the  Media Type selected matches the media 
loaded.
In the  Print  dialog box, select  Quality & Media from the pop-up menu, and 
then ensure that the  Media Type selected matches the media loaded.
Glossy photo paper 
other than Canon 
speciality media is 
used Selecting 
Other Photo Paper  from Media Type , which may resolve the problem.
Load one sheet at a time and remove ea ch sheet as soon as it is printed.
Print Quality not set 
properly Be sure to set the 
Print Quality setting to High for Windows or  Fine for 
Macintosh.
On the  Main tab, click  High for the  Print Quality  setting.
1. In the  Print dialog box, select  Quality & Media from the pop-up menu, and 
then click  Detailed Setting .
2. Drag the  Print Quality  slide bar to the  Fine end.
Media not loaded with 
the print-side up Check that your paper is loaded with the correct print side facing up.
Consult 
Printing Media  in the 
User’s Guide for detailed instructions on how 
to load and handle your media.
Printed Ruled Lines 
are Displaced Print Head is 
misaligned Align the Print Head. See 
Aligning the Print Head  on page 57.
Incorrect Paper 
Thickness Lever  (gray) 
position Set the Paper Thickness Lever (gray) according to the printing paper type.
See 
Loading Paper  on page 4.
Print Quality not set 
properly Be sure to set the 
Print Quality setting to High for Windows or  Fine for 
Macintosh.
On the  Main tab, click  High for the  Print Quality  setting.
1. In the  Print dialog box, select  Quality & Media from the pop-up menu, and 
then click  Detailed Setting .
2. Drag the  Print Quality  slide bar to the  Fine end.
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							Troubleshooting73
Printed Paper Curls 
or Ink Blots Paper being used is 
too thin Use High Resolution Paper, Photo Paper 
Pro or other Canon speciality paper to 
print images that have high color saturation.
Incorrect paper type
On the  Main tab, ensure that the  Media Type selected matches the media 
loaded.
In the  Print  dialog box, select  Quality & Media from the pop-up menu, and 
then ensure that the  Media Type selected matches the media loaded.
Paper Feed Roller is 
dirty Clean the Paper Feed Roller.
See 
Paper Does Not Feed Properly  on page 75.
Back of Paper is 
Smudged Inside of the printer is 
dirty If the inside of the printer is dirty, pr
inted paper may be smudged. Periodically 
clean the inside of the printer.
See  Cleaning the Inside of the Printer  in the 
User’s Guide.
Paper Feed Roller is 
dirty Clean the Paper Feed Roller.
See 
Paper Does Not Feed Properly  on page 75.
Media is curled If media is curled, its print  side may be smudged by touching Print Head.
Hold the opposite corners of the media, and gently bend them in the opposite 
direction to uncurl the media.
Printed Surface is 
Scratched Inappropriate paper 
type used Check to see if the paper you are printing on is too thick or curled.
See 
Print Media to Avoid  on page 4.
Note that smudging may occur at the top and bottom edges of paper when 
using Borderless Printing. Ensure that the paper you are using is compatible 
with Borderless Printing.
See  Media Types Suitable for Borderless Printing  on page 38.
If all four corners or the printing surface of the paper is curled, the paper may 
become dirty or the paper may not feed properly. Use the paper after 
correcting paper curl as follows.
(1) Face up the printing surface
*1, and cover it with a non-printing regular 
paper to avoid damaging the surface.
(2) Roll up the paper in a direction opposi te to paper curl as the figure below.
(3) Check the printing paper if paper cu rl is corrected within approximately 
2 to 5 mm
*2
It is recommended to print the curl-corrected paper one sheet at a time.
Paper Thickness Lever 
(gray) position is not 
proper Set the Paper Thickness Lever (gray) in suitable position for your media.
See 
Canon Speciality Media  on page 9.
If the paper is scratched even when printing on plain paper (right  ), set 
Paper Thickness Lever (gray) to the left ( ).
Return the Paper Thickness Lever (gray) to the right ( ) after printing.
ProblemPossible CauseTr y This
(1) (2) 
*1 
*1 
*2
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							Troubleshooting
74
Troubleshooting Printer Hardware
ProblemPossible CauseTr y This
Printer Does Not 
Start or Printer 
Stops During 
Print JobsPrinter cable is too 
long
Avoid using USB cables longer than 16.4 feet.
There may be 
problems in your 
operating system Restart your computer. It may solve the problem.
Delete an undesired print job if there is any. Use BJ Status Monitor in Windows or 
P
rin te r S etu p  U tili t y  in Macintosh for the deletion. If you are using the OS other 
than Mac OS X v.10.3, use the P
Pr in t C en te r for deletion.
1. Open the PPrin te r P ro p ertie s dialog box.
See  "OOpen in g t h e P rin te r P ro p ertie s D ia lo g B ox f r o m  Y o u r A ppli c a tio n  P ro gra m "
on page 29.
2. Click M
Ma in te n an ce  tab and then SSta rt S ta tu s M on it o r.
3. Click DDi s p la y P rin t Q ueu e.
4. Select CCa n ce l A ll  D ocu m en ts  in the PPr in te r menu.
When the confirmation messages is displayed, click YYe s.
The print job is deleted.
1. Select AAp p li c a tio n s from the GGo  menu.
2. Double-click the PPr in te r S etu p  U tili t y  icon in the UUtil it ie s folder.
If you are using an OS other than Mac OS X v.10.3, double-click the PPr in t C en te r
icon.
3. Double-click i
iP 9 0 displayed under NNam e in the PPrin te r L is t.
4. Click to select an undesired document and click . The print job is deleted.
The infrared 
communication 
distance or the 
Infrared Port angle 
is incorrect Place the printer at a distance of 31.5 in
ch/80 cm from the computer. Ensure that 
the Infrared Ports are at a proper angle and there are no obstacles between them. 
Retry printing.
The allowable distance and angle for  infrared communication depend on the 
functions of the computer in addition to environmental conditions.
See  "P
Prin tin g D ata  t h ro ugh  I n fr a re d  C om mun ic a tio n " on page 15.
Cannot Print to 
End of Job Incorrect page size 
selected Ensure that the page size setting matches the size of the paper loaded in the 
printer:
-Check the P
Pa
p er S iz e  setting from within your application to ensure that it 
matches the size of the paper loaded.
-Check the P
Pa g e S etu p  tab in the PPrin te r P ro p ertie s dialog box (for Windows) or 
the PPa g e S etu p  dialog box (for Macintosh) to ensure that it matches the size of 
the paper loaded.
During infrared 
communication, 
infrared rays were 
interrupted or 
another infrared 
communication unit 
is operating nearby If infrared communication between the infrared ports of the printer and computer 
or PDA is interrupted by any obstacle for ten seconds or longer during printing, the 
paper on which data is being printed is ejected and the printer is reset. Remove the 
obstacle and retry printing. 
If another infrared communication unit is operating nearby, printing can stop due 
to interference. When printing a document th
rough infrared communication, do not 
operate other infrared communication units like a television remote control.
See  "P
Prin tin g D ata  t h ro ugh  I n fr a re d  C om m un ic a tio n " on page 15.
Note IIn W in d ow s M e o r W in d ow s 9 8
Click to select an undesired document and select PPu rg e P rin t 
D ocu m en ts  in the PPr in te r menu.
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							Troubleshooting75
Paper Does Not Feed Properly
ProblemPossible CauseTr y This
Paper Does Not 
Feed Properly Inappropriate paper 
type used • Check to see if the paper you are printing on is too thick or curled.
See  Print Media to Avoid  on page 4.
• Check if the paper exceeds the load limit mark. If it exceeds, load less paper. See  Load the paper.  on page 5.
Paper Feed Roller is 
dirty Follow the steps described below to clean the Paper Feed Rollers.
If envelopes or post cards do not feed properly, even after correcting any paper 
curl, clean the Paper Feed Roller.
1. Ensure that the printer is turned on an
d there is no paper loaded in the printer.
2. Hold the  RESUME/CANCEL  button down and release after the  POWER lamp 
flashes three times.
The paper roller rotates as it cleans.
3. Repeat this cleaning operation one more time.
4. Load a sheet of plain paper in the printer.
5. Hold the  RESUME/CANCEL  button down and release after the  POWER lamp 
flashes three times, then feed a sheet of paper.
Paper Jams Remove the paper according to the following procedure. 1. Slowly pull the paper out, either from  the Auto Sheet Feeder or from the Paper 
Output Slot Cover, whichever is easier.
• If the paper tears and a piece remains inside the printer, open the Print Head  Cover and remove it.
After removing all paper,  close the Print Head Cover.
• If you cannot pull the paper out, turn the printer off and turn it back on.
The paper will be ejected automatically.
2. Reload the paper into the printer and press the  RESUME/CANCEL button.
If you cannot remove the paper or if the paper tears inside the printer, or if the 
Paper jam error (See  Handling Error Messages  on page 76) continues after 
removing the paper, contact the Customer Care Center.
Caution Be careful not to touch any components inside the printer.
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							Troubleshooting
76
Handling Error Messages
When a printer error occurs, the POWER/ERROR lamp flashes. The number of flashes 
indicates the type of error that has occurred . Count the flashes and then take appropriate 
action to correct the error.
* The waste ink absorber absorbs ink used during cleaning.
Number of 
FlashesPossible CauseTr y This
Two flashes Printer is out of  paper Reload paper and press the 
RESUME/CANCEL button.
Three flashes Paper jam If a paper jam occurs, clear the jammed paper, reload paper in the printer, then  press the RESUME/CANCEL  button. See Paper Jams  on page 75.
Four flashes Ink tanks installed  incorrectly Reinstall the ink tanks. Ensure that the tanks are firmly seated in the Print Head.
Five flashes No Print Head  installed/Defective 
Print Head Install a Print Head correctly. Press the 
POWER button to turn off the printer, and 
press the  POWER button again to turn on the printer. If the same error occurs, the 
Print Head may be defective. Contact the Customer Care Center.
Eight  flashes Waste ink absorber*  almost full The printer has a built-in waste ink absorber to hold the ink consumed during Print 
Head cleaning. Eight flashes indicates that this absorber is nearly full.
Press the 
RESUME/CANCEL  button to clear the error so printing can continue. 
Contact the Customer Care Center.
Nine flashes A specified period  of time has lapsed 
without receiving 
any response from a 
digital camera/The 
digital camera or 
digital video 
camcorder is not 
compatible with this 
printer Disconnect the cable, press the 
RESUME/CANCEL button, and then connect the 
cable again.
If the error persists, the connected digita l camera or digital video camcorder may 
be incompatible with this printer. Use a  compatible digital camera or digital video 
camcorder.
Twelve flashes Low battery level Follow the procedure below. 1. Turn off the printer.
2. Connect the supplied Universal AC Adapter or load a charged battery.
3. Turn on the printer.
Note For details on handling of the battery, refer to the LK-51B/CK-51B 
User’s Guide.
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