Home > Canon > Printer > Canon printer PIXMA iP90 User Manual

Canon printer PIXMA iP90 User Manual

    Download as PDF Print this page Share this page

    Have a look at the manual Canon printer PIXMA iP90 User Manual online for free. It’s possible to download the document as PDF or print. UserManuals.tech offer 1335 Canon manuals and user’s guides for free. Share the user manual or guide on Facebook, Twitter or Google+.

    							Printing Maintenance67
    „How Low Ink Warning Setting Works
    The low ink warning notifies you of low ink levels during printing. The Low Ink Warning 
    has been preset to be automatically displayed.
    When you reset the ink counter, it will assume that the ink tank is full regardless of how 
    much ink actually remains. The reset is the only way to match the counter value with an 
    actual ink volume. Reset the ink counter when installing a new ink tank.
    Low Ink Warning Display
    The ! shows a low ink level in the ink tank.
    Note How to Check Ink Level
    Open the 
    Printer Properties  dialog box. Click the  Maintenance tab and 
    then  Start Status Monitor .
    See Opening the Printer Properties Dia log Box Directly from the Start 
    Menu  on page 29.
    If the ink level becomes low, the low ink warning is displayed when 
    printing is performed.
    Open the  BJ Printer Utility , and then select  Ink Level Information  from 
    the pop-up menu. 
    See  Open the BJ Printer Utility dialog box.  on page 65.
     The color ink becomes low.
     The color ink becomes low.
    QSG_Replacing_an_Ink_Tank.fm  Page  67  Monday, October 25, 2004  2:47 PM 
    						
    							Printing Maintenance
    68
    How to Display Low Ink Warning Correctly
    • Reset the ink counter every time you install a new ink tank.The ink counter cannot work correctly unless you synchronize it with the actual ink 
    level. The ink counter can only be adjusted when it is reset at the time a new ink tank 
    is installed.
    • Do not reset the ink counter of an ink tank in use.
    Synchronization of the counter and the actual ink level will not work properly.
    Important If you did not reset the counter when you installed the current ink tanks, 
    the low ink warning may not function correctly, until the next time you 
    replace the ink tanks. Also, ensure that you treat both counters 
    separately.
    Refer to Low Ink Warning Accompanied by Ink Tank Icon With a ?  on 
    page 80.
    QSG_Replacing_an_Ink_Tank.fm  Page  68  Monday, October 25, 2004  2:47 PM 
    						
    							Troubleshooting69
    Troubleshooting
    Troubleshooting usually falls into one of the following categories. In this chapter you will 
    find the most common printing problems. Refer to the 
    Users Guide for additional 
    information on topics not covered in this section.
    •Cannot Install the Printer Driver  on page 70
    • Print Quality is Poor or Contains Errors  on page 72
    • Troubleshooting Printer Hardware  on page 74
    • Paper Does Not Feed Properly  on page 75
    • Handling Error Messages  on page 76
    • An Error Message Appears on the Screen  on page 78
    • Cannot Print Properly through Infrared Communication  on page 81
    • Cannot Print Properly from the Digital Camera  on page 82
    * When infrared communication is performed in Windows XP or Windows 2000, a BJ Status  Monitor screen is not displayed.
    When an Error Occurs
    When an error occurs in printing such as the low ink tank or paper jams, a troubleshooting 
    message is displayed automatically.
    The message may vary depending on your operating system.
    QSG_Shoot.fm  Page 69  Mo nday, October 25, 2004  2:48 PM 
    						
    							Troubleshooting
    70
    Cannot Install the Printer Driver
    ProblemPossible CauseTr y This
    Cannot Install the 
    Printer DriverInstallation 
    procedure not 
    followed correctly Follow the Easy Setup Instructions for proper printer driver installation.
    If the installer was forced to terminate due to an error, remove the CD-ROM from 
    the CD-ROM drive and restart your computer . Reinstall the printer driver. If this 
    problem persists, contact the Customer Care Center.
    Other applications 
    running in the 
    background Other applications, such as anti-virus software, running in the background can 
    interfere with the printer driver installati
    on. Close all open software applications 
    before reinstalling the printer driver. Refer to the 
    Easy Setup Instructions for 
    installing the printer driver.
    Installation does 
    not start 
    automatically when 
    the CD-ROM is 
    inserted into the 
    drive
    If printer driver installation did not start automatically when you inserted the CD-
    ROM into the CD-ROM drive:
    1. Click  Start and select  My Computer . 
    2. Double-click the  CD-ROM icon.
    For non-Windows XP, open the  My Computer window, and then double-click the  CD-
    ROM  icon.
    Double-click the  CD-ROM icon on your desktop to start installation.
    Installation CD-ROM 
    not working 
    properly Ensure that there are no problems with the Setup Software & User’s Guide CD-
    ROM.
    Use Windows Explorer to ensure that the CD-ROM can be read.
    Ensure that the  CD-ROM icon is displayed on the desktop. 
    If there is any problem with the  CD-ROM, contact the Customer Care Center.
    QSG_Shoot.fm  Page 70  Mo nday, October 25, 2004  2:48 PM 
    						
    							Troubleshooting71
    Cannot Install the 
    Printer Driver Unable to proceed 
    beyond the Printer 
    Connection Screen
    ProblemPossible CauseTr y This
    If you cannot proceed beyond the 
    Printer 
    Connection  screen;
    • When connecting with a USB cable
    1. Click  Cancel.
    2. When the  Installation Failure  screen is 
    displayed, click  Start Over.
    3. Easy Install  screen is displayed, click 
    Back .
    4. Click  Exit, then remove the CD-ROM.
    5. Turn the printer off.
    6. Restart the computer.
    7. Carefully follow the procedures  described in the 
    Easy Setup Instructions 
    and reinstall the printer driver.
    • When connecting through infrared  communication
    1. Click  Cancel.
    2. When the  Installation Failure  screen is 
    displayed, click  Start Over.
    3. Easy Install  screen is displayed, click 
    Back .
    4. Click  Custom Install .
    5. Click  Next.
    6. Click  Install.
    7. Click  Ye s on the  License Agreement  
    screen.
    8. Click  Manual Selection  on the Printer 
    Connection  screen.
    9. Select a port.
    - Windows XP/Windows 2000: [IR] 
    - Windows Me/Windows 98: [LPT3] 
    A port name other than [LPT3:] may be 
    displayed depending on the type of your 
    computer.
    10.Click  Next.
    QSG_Shoot.fm  Page 71  Mo nday, October 25, 2004  2:48 PM 
    						
    							Troubleshooting
    72
    Print Quality is Poor or Contains Errors
    ProblemPossible CauseTr y This
    Ink does not eject 
    properly/Printing is 
    Blurred/ Colors are 
    Wrong/White 
    Streaks appearInk tank is not seated 
    properly
    Check that the ink tanks are firmly seated in the Print Head and reseat them if 
    necessary.
    See 
    Insert the ink tank.  on page 63.
    Print Head Nozzles 
    clogged Print the nozzle check pattern to check for uneven ink output.
    See 
    Printing the Nozzle Check Pattern  on page 42.
    When a specific color is missing from  the nozzle check pattern, clean the Print 
    Head. 
    If ink supply is uneven: See  Print Head Cleaning  on page 47.
    Incorrect paper type
    On the  Main tab, ensure that the  Media Type selected matches the media 
    loaded.
    In the  Print  dialog box, select  Quality & Media from the pop-up menu, and 
    then ensure that the  Media Type selected matches the media loaded.
    Glossy photo paper 
    other than Canon 
    speciality media is 
    used Selecting 
    Other Photo Paper  from Media Type , which may resolve the problem.
    Load one sheet at a time and remove ea ch sheet as soon as it is printed.
    Print Quality not set 
    properly Be sure to set the 
    Print Quality setting to High for Windows or  Fine for 
    Macintosh.
    On the  Main tab, click  High for the  Print Quality  setting.
    1. In the  Print dialog box, select  Quality & Media from the pop-up menu, and 
    then click  Detailed Setting .
    2. Drag the  Print Quality  slide bar to the  Fine end.
    Media not loaded with 
    the print-side up Check that your paper is loaded with the correct print side facing up.
    Consult 
    Printing Media  in the 
    User’s Guide for detailed instructions on how 
    to load and handle your media.
    Printed Ruled Lines 
    are Displaced Print Head is 
    misaligned Align the Print Head. See 
    Aligning the Print Head  on page 57.
    Incorrect Paper 
    Thickness Lever  (gray) 
    position Set the Paper Thickness Lever (gray) according to the printing paper type.
    See 
    Loading Paper  on page 4.
    Print Quality not set 
    properly Be sure to set the 
    Print Quality setting to High for Windows or  Fine for 
    Macintosh.
    On the  Main tab, click  High for the  Print Quality  setting.
    1. In the  Print dialog box, select  Quality & Media from the pop-up menu, and 
    then click  Detailed Setting .
    2. Drag the  Print Quality  slide bar to the  Fine end.
    QSG_Shoot.fm  Page 72  Mo nday, October 25, 2004  2:48 PM 
    						
    							Troubleshooting73
    Printed Paper Curls 
    or Ink Blots Paper being used is 
    too thin Use High Resolution Paper, Photo Paper 
    Pro or other Canon speciality paper to 
    print images that have high color saturation.
    Incorrect paper type
    On the  Main tab, ensure that the  Media Type selected matches the media 
    loaded.
    In the  Print  dialog box, select  Quality & Media from the pop-up menu, and 
    then ensure that the  Media Type selected matches the media loaded.
    Paper Feed Roller is 
    dirty Clean the Paper Feed Roller.
    See 
    Paper Does Not Feed Properly  on page 75.
    Back of Paper is 
    Smudged Inside of the printer is 
    dirty If the inside of the printer is dirty, pr
    inted paper may be smudged. Periodically 
    clean the inside of the printer.
    See  Cleaning the Inside of the Printer  in the 
    User’s Guide.
    Paper Feed Roller is 
    dirty Clean the Paper Feed Roller.
    See 
    Paper Does Not Feed Properly  on page 75.
    Media is curled If media is curled, its print  side may be smudged by touching Print Head.
    Hold the opposite corners of the media, and gently bend them in the opposite 
    direction to uncurl the media.
    Printed Surface is 
    Scratched Inappropriate paper 
    type used Check to see if the paper you are printing on is too thick or curled.
    See 
    Print Media to Avoid  on page 4.
    Note that smudging may occur at the top and bottom edges of paper when 
    using Borderless Printing. Ensure that the paper you are using is compatible 
    with Borderless Printing.
    See  Media Types Suitable for Borderless Printing  on page 38.
    If all four corners or the printing surface of the paper is curled, the paper may 
    become dirty or the paper may not feed properly. Use the paper after 
    correcting paper curl as follows.
    (1) Face up the printing surface
    *1, and cover it with a non-printing regular 
    paper to avoid damaging the surface.
    (2) Roll up the paper in a direction opposi te to paper curl as the figure below.
    (3) Check the printing paper if paper cu rl is corrected within approximately 
    2 to 5 mm
    *2
    It is recommended to print the curl-corrected paper one sheet at a time.
    Paper Thickness Lever 
    (gray) position is not 
    proper Set the Paper Thickness Lever (gray) in suitable position for your media.
    See 
    Canon Speciality Media  on page 9.
    If the paper is scratched even when printing on plain paper (right  ), set 
    Paper Thickness Lever (gray) to the left ( ).
    Return the Paper Thickness Lever (gray) to the right ( ) after printing.
    ProblemPossible CauseTr y This
    (1) (2) 
    *1 
    *1 
    *2
    QSG_Shoot.fm  Page 73  Mo nday, October 25, 2004  2:48 PM 
    						
    							Troubleshooting
    74
    Troubleshooting Printer Hardware
    ProblemPossible CauseTr y This
    Printer Does Not 
    Start or Printer 
    Stops During 
    Print JobsPrinter cable is too 
    long
    Avoid using USB cables longer than 16.4 feet.
    There may be 
    problems in your 
    operating system Restart your computer. It may solve the problem.
    Delete an undesired print job if there is any. Use BJ Status Monitor in Windows or 
    P
    rin te r S etu p  U tili t y  in Macintosh for the deletion. If you are using the OS other 
    than Mac OS X v.10.3, use the P
    Pr in t C en te r for deletion.
    1. Open the PPrin te r P ro p ertie s dialog box.
    See  "OOpen in g t h e P rin te r P ro p ertie s D ia lo g B ox f r o m  Y o u r A ppli c a tio n  P ro gra m "
    on page 29.
    2. Click M
    Ma in te n an ce  tab and then SSta rt S ta tu s M on it o r.
    3. Click DDi s p la y P rin t Q ueu e.
    4. Select CCa n ce l A ll  D ocu m en ts  in the PPr in te r menu.
    When the confirmation messages is displayed, click YYe s.
    The print job is deleted.
    1. Select AAp p li c a tio n s from the GGo  menu.
    2. Double-click the PPr in te r S etu p  U tili t y  icon in the UUtil it ie s folder.
    If you are using an OS other than Mac OS X v.10.3, double-click the PPr in t C en te r
    icon.
    3. Double-click i
    iP 9 0 displayed under NNam e in the PPrin te r L is t.
    4. Click to select an undesired document and click . The print job is deleted.
    The infrared 
    communication 
    distance or the 
    Infrared Port angle 
    is incorrect Place the printer at a distance of 31.5 in
    ch/80 cm from the computer. Ensure that 
    the Infrared Ports are at a proper angle and there are no obstacles between them. 
    Retry printing.
    The allowable distance and angle for  infrared communication depend on the 
    functions of the computer in addition to environmental conditions.
    See  "P
    Prin tin g D ata  t h ro ugh  I n fr a re d  C om mun ic a tio n " on page 15.
    Cannot Print to 
    End of Job Incorrect page size 
    selected Ensure that the page size setting matches the size of the paper loaded in the 
    printer:
    -Check the P
    Pa
    p er S iz e  setting from within your application to ensure that it 
    matches the size of the paper loaded.
    -Check the P
    Pa g e S etu p  tab in the PPrin te r P ro p ertie s dialog box (for Windows) or 
    the PPa g e S etu p  dialog box (for Macintosh) to ensure that it matches the size of 
    the paper loaded.
    During infrared 
    communication, 
    infrared rays were 
    interrupted or 
    another infrared 
    communication unit 
    is operating nearby If infrared communication between the infrared ports of the printer and computer 
    or PDA is interrupted by any obstacle for ten seconds or longer during printing, the 
    paper on which data is being printed is ejected and the printer is reset. Remove the 
    obstacle and retry printing. 
    If another infrared communication unit is operating nearby, printing can stop due 
    to interference. When printing a document th
    rough infrared communication, do not 
    operate other infrared communication units like a television remote control.
    See  "P
    Prin tin g D ata  t h ro ugh  I n fr a re d  C om m un ic a tio n " on page 15.
    Note IIn W in d ow s M e o r W in d ow s 9 8
    Click to select an undesired document and select PPu rg e P rin t 
    D ocu m en ts  in the PPr in te r menu.
    QSG_Shoot.fm  Page 74  Wednesday, October 27, 2004  1:50 PM 
    						
    							Troubleshooting75
    Paper Does Not Feed Properly
    ProblemPossible CauseTr y This
    Paper Does Not 
    Feed Properly Inappropriate paper 
    type used • Check to see if the paper you are printing on is too thick or curled.
    See  Print Media to Avoid  on page 4.
    • Check if the paper exceeds the load limit mark. If it exceeds, load less paper. See  Load the paper.  on page 5.
    Paper Feed Roller is 
    dirty Follow the steps described below to clean the Paper Feed Rollers.
    If envelopes or post cards do not feed properly, even after correcting any paper 
    curl, clean the Paper Feed Roller.
    1. Ensure that the printer is turned on an
    d there is no paper loaded in the printer.
    2. Hold the  RESUME/CANCEL  button down and release after the  POWER lamp 
    flashes three times.
    The paper roller rotates as it cleans.
    3. Repeat this cleaning operation one more time.
    4. Load a sheet of plain paper in the printer.
    5. Hold the  RESUME/CANCEL  button down and release after the  POWER lamp 
    flashes three times, then feed a sheet of paper.
    Paper Jams Remove the paper according to the following procedure. 1. Slowly pull the paper out, either from  the Auto Sheet Feeder or from the Paper 
    Output Slot Cover, whichever is easier.
    • If the paper tears and a piece remains inside the printer, open the Print Head  Cover and remove it.
    After removing all paper,  close the Print Head Cover.
    • If you cannot pull the paper out, turn the printer off and turn it back on.
    The paper will be ejected automatically.
    2. Reload the paper into the printer and press the  RESUME/CANCEL button.
    If you cannot remove the paper or if the paper tears inside the printer, or if the 
    Paper jam error (See  Handling Error Messages  on page 76) continues after 
    removing the paper, contact the Customer Care Center.
    Caution Be careful not to touch any components inside the printer.
    QSG_Shoot.fm  Page 75  Mo nday, October 25, 2004  2:48 PM 
    						
    							Troubleshooting
    76
    Handling Error Messages
    When a printer error occurs, the POWER/ERROR lamp flashes. The number of flashes 
    indicates the type of error that has occurred . Count the flashes and then take appropriate 
    action to correct the error.
    * The waste ink absorber absorbs ink used during cleaning.
    Number of 
    FlashesPossible CauseTr y This
    Two flashes Printer is out of  paper Reload paper and press the 
    RESUME/CANCEL button.
    Three flashes Paper jam If a paper jam occurs, clear the jammed paper, reload paper in the printer, then  press the RESUME/CANCEL  button. See Paper Jams  on page 75.
    Four flashes Ink tanks installed  incorrectly Reinstall the ink tanks. Ensure that the tanks are firmly seated in the Print Head.
    Five flashes No Print Head  installed/Defective 
    Print Head Install a Print Head correctly. Press the 
    POWER button to turn off the printer, and 
    press the  POWER button again to turn on the printer. If the same error occurs, the 
    Print Head may be defective. Contact the Customer Care Center.
    Eight  flashes Waste ink absorber*  almost full The printer has a built-in waste ink absorber to hold the ink consumed during Print 
    Head cleaning. Eight flashes indicates that this absorber is nearly full.
    Press the 
    RESUME/CANCEL  button to clear the error so printing can continue. 
    Contact the Customer Care Center.
    Nine flashes A specified period  of time has lapsed 
    without receiving 
    any response from a 
    digital camera/The 
    digital camera or 
    digital video 
    camcorder is not 
    compatible with this 
    printer Disconnect the cable, press the 
    RESUME/CANCEL button, and then connect the 
    cable again.
    If the error persists, the connected digita l camera or digital video camcorder may 
    be incompatible with this printer. Use a  compatible digital camera or digital video 
    camcorder.
    Twelve flashes Low battery level Follow the procedure below. 1. Turn off the printer.
    2. Connect the supplied Universal AC Adapter or load a charged battery.
    3. Turn on the printer.
    Note For details on handling of the battery, refer to the LK-51B/CK-51B 
    User’s Guide.
    QSG_Shoot.fm  Page 76  Mo nday, October 25, 2004  2:48 PM 
    						
    All Canon manuals Comments (0)

    Related Manuals for Canon printer PIXMA iP90 User Manual