Canon printer PIXMA iP8500 User Manual

							Troubleshooting77
Te n  f la s h e sCannot print on 
both sides of the 
pageThe size of paper may not be compatible  with Automatic Duplex Printing. Pressing 
the  RESUME/CANCEL  button will discharge the paper, and restart printing from the 
front side of the next pape r. The reverse side will not be printed when an error 
occurs.
For detailed information on the paper compatible with Automatic Duplex Printing, 
refer to “Automatically Printing on Both Sides of the Page” in the 
User’s Guide.
Eleven flashesAutomatic print 
head alignment 
failedPossible causes are as follows:
z Letter-sized paper is not loaded on the Sheet Feeder.
z Ink has run out or ink tanks are not installed correctly.
See  “Ink tank is not seated properly/Ink tank is empty ” on page 68.
z Ink level is low
z Print Head nozzles are clogged.
Press the  RESUME/CANCEL  button. 
See  “Printing the Nozzle Check Pattern ” on page 49 for information on how to 
print a nozzle check pattern.
z The Paper Output Slot has been exposed to a strong light source preventing 
correct Print Head alignment. 
Press the  RESUME/CANCEL  button and move the printer to a darker location. 
Try to align the Print Head again.
If the print head alignment fails again, manually align the Print Head. For a 
detailed description of manual alignment, refer to “Aligning the Print Head” in the 
User’s Guide.
POWER  lamp flashes 
alternately green and 
orange An error that requires contacting the Customer Care Center may have occurred.
Disconnect the printer cable from the printer, and then turn the printer off and 
unplug the printer from the power supply. Plug the printer back in and turn the 
printer back on after leaving it for a while.
If the problem remains, contact the Customer Care Center.
Number of 
FlashesPossible CauseTr y This 
						

							Troubleshooting
78
An Error Message Appears on the Screen
ProblemPossible CauseTr y This
Writing Error/
Output Error/
Communication 
Error Printer is not ready Ensure that the 
POWER lamp lights green.
If the  POWER  lamp is off, turn the printer on.
The  POWER  lamp will flash green when the printer is initializing. Wait until the 
POWER  lamp stops flashing.
When the  POWER lamp is flashing orange, an error may occur in the printer. For 
details on how to resolve the error, refer to  “Handling Error Messages ” on page 
76.
Paper is not loaded Load paper and press the  RESUME/CANCEL button.
If paper is loaded, ensure that the paper source is selected correctly. Select the 
paper source with the Paper Feed Switch on  the printer, or select it in the printer 
driver.
Paper is not loaded 
correctly Remove the paper, fan the paper to ensure that sheets are not sticking together, 
and reload the paper correctly into the Sheet Feeder or Cassette.
Printer port setting 
does not match the 
interface connected 
to the printer Check the printer port settings.
1. Open the printer properties dialog box.
See  “Opening the Printer Properties Dial og Box Directly from the Start 
Menu ” on page 28.
2. Click the  Port tab (or the  Details tab) to confirm the port settings.
A USB port is selected if either  USBnnn (Canon PIXMA iP8500)  or 
MPUSBPRNnn (Canon PIXMA iP8500)  (where n is a number) is indicated.
If the port setting is not correct, change the port setting according to the 
interface you are using on the  Port tab (or the  Details tab), or reinstall the 
printer driver.
Faulty connection Ensure that the printer cable is securely connected to the computer.
z If using a switching hub or other device, disconnect the printer 
and reconnect it directly to the  computer and try printing again.
If successful, the problem may have been with the device.
z There could also be a problem with the cable(s). Replace the 
cable(s) and try printing again.
Printer driver is not 
installed properly Uninstall then reinstall the printer driver.
1. Click 
Start, and select  All Programs  (or Programs ), the name of your printer, 
and  Uninstall .
2. Follow the on-screen instructions to uninstall the driver.
3. Follow the procedures described in the 
Easy Setup Instructions and reinstall 
the printer driver. 
						

							Troubleshooting79
Writing Error/
Output Error/
Communication 
Error Printer port error Verify the printer port status.
1. Click Start, right-click  My Computer  and select Properties.
When using versions of Windows other than Windows XP, right-click  My 
Computer  on the desktop and select  Properties.
2. Click the  Hardware tab and click  Device Manager . Double-click Universal 
Serial Bus controllers , and USB Printing Support .
When using Windows Me, or Windows 98, click the  Device Manager tab. 
Double-click  Universal Serial Bus controllers , and double-click the name of 
your printer.
3. Check whether the  General tab shows any unusual condition.
Cannot print with 
Automatic Duplex 
PrintingSize of loaded 
paper is incorrectEnsure that the size of loaded paper is suitable for  Automatic Duplex Printing.
Incorrect paper size 
is selectedCheck the Paper Size  setting from within your application to ensure that it 
matches the size of the paper loaded.
Check  Paper Size  on the Page Setup  tab in the printer properties dialog box 
(Windows) or the  Page Setup dialog box (Macintosh) to ensure that it matches 
the size of the paper loaded.
For the paper size compatible with  Automatic Duplex Printing, refer to 
“Automatically Printing on Both Sides of the Page” in the 
User’s Guide.
To print on both sides of the page manually, follow the procedure 
below.
On the  Page Setup  tab, clear the  Automatic check box. Then try printing again.
When using Mac OS 9, click  Options in the Print dialog box, and then clear the 
Automatic  check box. Then try printing again. Mac OS X does not support the 
manual duplex printing.
“Error No.: 300” * Printer is not ready Ensure that the 
POWER lamp lights green.
If the  POWER  lamp is off, turn the printer on.
The  POWER  lamp will flash green when the printer is initializing. Wait until the 
POWER  lamp stops flashing.
When the  POWER lamp is flashing orange, an error may occur in the printer. For 
details on how to resolve the error, refer to  “Handling Error Messages ” on page 
76.
Printer is not 
properly connected Ensure that the printer is securely connected to the computer.
z
If using a switching hub or other device, disconnect the printer 
and reconnect it directly to the  computer and try printing again.
If successful, the problem may have been with the device.
z There could also be a problem with the cable(s). Replace the 
cable(s) and try printing again.
Printer you want to 
use is not selected 
on the  Printer pop-
up menu on the 
Print  dialog box Select 
iP8500  on the  Printer pop-up menu on the  Print dialog box.
If  iP8500  does not appear on the  Printer pop-up menu, add the printer following 
the procedures described in the 
Easy Setup Instructions.
“Error No.: 1700”* Waste ink absorber 
almost full
The printer has a built-in waste ink absorb
er to hold the ink used during print 
head cleaning. Eight flashes indicates that this absorber is nearly full.
Press the  RESUME/CANCEL  button to clear the error so you can continue 
printing. Before the waste ink absorber becomes completely full, contact the 
Customer Care Center.
“Error No.: 1851”* Inner Cover is open 
when printing 
startsClose the Inner Cover, then press the 
RESUME/CANCEL button.
“Error No.: 1856”* Inner Cover is 
opened while 
printingClose the Inner Cover, then press the 
RESUME/CANCEL button. Try printing 
again.
ProblemPossible CauseTr y This 
						

							Troubleshooting
80
“Error No.: 2001”*A specified period 
of time has elapsed 
without receiving a 
response from the 
digital camera/The 
digital camera or 
digital video 
camcorder 
connected is not 
compatible with 
this printerDisconnect the camera cable, press the 
RESUME/CANCEL button on the printer 
and reconnect the cable.
If the error is still unresolved, there is a possibility that you are using a digital 
camera or digital video camcorder that is not supported by this printer. Use a 
digital camera or digital video camcorder compatible with this printer.
“Error No.: 2500”* Automatic Print 
Head alignment 
failedSee “Eleven flashes” in 
“Handling Error Messages ” on page 76.
* When using Mac OS 9, a character is displayed before the error number.
ProblemPossible CauseTr y This 
						

							Troubleshooting81
Cannot Print Properly from the Digital Camera
The following are the possible errors that may occur when printing directly from a digital still 
camera or digital video camcorder*, and the countermeasures to eliminate them.
*Hereafter, the digital still camera and digital video camcorder are collectively called a digital camera or camera.
*To resume printing, you can press the  RESUME/CANCEL button on the printer instead of selecting  Continue.
Camera Error MessagePossible CauseTr y This 
Printer  in  use Images are being printed from 
the computer Wait until printing ends. The printer automatically starts 
printing the images from the camera after completing the 
current printing.
Printer warming up The printer is warming up Wait until warm-up ends. When it is ready, the printer starts  printing automatically.
No paper  No paper is loaded Load paper in ei ther the Sheet Feeder or Cassette which you 
have selected with the Paper Feed Switch on the printer, and 
select  Continue
* in the display on your camera. 
Paper error  The Paper Output Tray is  closed Open it to resume printing. If the Inner Cover is open, close it. 
Paper jam  A paper is jammed in the  printer Select 
Stop in the display on your camera to stop printing. 
Remove the jammed paper, load new paper, and press the 
RESUME/CANCEL  button on the printer and retry printing. 
Printer cover open The Top Cover is open Close the Top Cover on the printer.
No print head  The Print Head is defective or  not installed (The POWER 
lamp on the printer flashes 
five times.) Install a Print Head according to the 
Easy Setup Instructions.
If the Print Head has already been installed, remove it to check 
for any dirt or debris at its contacts. After cleaning, reinstall the 
Print Head. 
If the error still remains, the Print Head may be defective. 
Contact the Customer Care Center.
Waste tank (ink absorber) 
full The waste ink absorber is 
nearly full The printer has a built-in waste ink absorber to hold the ink 
used during print head cleaning
. This error message indicates 
that the waste ink absorber is nearly full.
You can continue printing for a while by selecting  Continue
* in 
the display on your camera.
However, because printing is disabled once the waste ink 
absorber becomes completely full, you are recommended to 
contact the Customer Care Center as early as possible.
Ink is low It is about time to replace the  ink tank with a new one Select 
Continue
* in the display on your camera to resume 
printing.
Ink tank is empty Replace the ink tank with a  new one Printing resumes once the Top Cover is closed after ink tank 
replacement.
You can continue printing by selecting 
Continue
* in the display 
on your camera with the ink tank empty. But, it is recommended 
you replace it with a new one immediately after printing. It may 
damage the printer if you continue printing with empty ink 
tanks.
Printer error An error requiring servicing  might have occurred (the 
POWER lamp on the printer 
flashes alternately orange 
and green). Select 
Stop in the display on your camera to stop printing.
Disconnect the cable between th e printer and the camera, turn 
off the printer, and unplug the power cord of the printer from 
the power supply. After a while, plug the power cord of the 
printer back in, turn on the printer, and then reconnect the 
camera to the printer. 
If the same error occurs, contact the Customer Care Center. 
						

							Troubleshooting
82
zPictBridge or Canon Bubble Jet Direct  compatible digital cameras can be 
connected to your printer for direct printing.
z This section describes errors that are indicated on Canon-brand PictBridge- 
or Bubble Jet Direct-compatible cameras. The error messages and operations 
may vary depending on the camera you are using.
For errors on non-Canon PictBridge-compatible cameras, count the number of 
flashes the  POWER lamp on the printer makes and check for the cause of the 
error and take the appropriate action. For details, see  “Handling Error 
Messages ” on page 76.
z Connecting a digital camera not compatible with PictBridge or Bubble Jet 
Direct makes the  POWER lamp on your printer flash nine times. In such a 
case, unplug the cable connecting the camera to the printer, and press the 
RESUME/CANCEL  button on the printer.
z A communication time out occurs if printing takes a long time or if it takes too 
much time to send data. This may stop  printing. In such a case, disconnect 
the cable between the printer and the camera, press the  RESUME/CANCEL 
button on the printer, and reconnect the cable between the printer and the 
camera. Then, turn the camera on, if it does not automatically turn on. If the 
problem is still unresolved, select some other photo and check if it can be 
printed or not.
z The print head nozzles may be clogged if printing becomes faint or colors are 
incorrect. See  “When Printing Becomes Faint or Colors are Incorrect ” on page 
48.
z If the paper is curled or its surface is scratched during printing, make sure 
that you are using the correct type of paper. If this error occurs even when 
you are using the correct type of paper, select  Prevent paper abrasion on 
Custom Settings  in the printer driver. See  “Print Quality is Poor or Contains 
Errors ” on page 68.
z To disconnect the cable connected between the digital camera and printer, 
follow the procedure below.
1. Disconnect the cable from the printer.
2. Turn off the digital camera.
3. Disconnect the cable from the digital camera.
When disconnecting the cable, be sure to hold the connector by its sides.
z For the errors indicated on the camera and their solution, also refer to the 
user’s manual of the camera. For other troubles on the digital camera, 
contact the manufacturer. 
						

							Appendix83
Appendix
Installing the Printer Driver When Using Mac OS 9
When using Mac OS 9, install the printer driver following the procedure below.
Before installing the driver, disable all virus detection programs and 
automatically loading programs, or remove them from your system folder.
1Turn on your Mac and insert the Setup Software & User’s Guide CD-ROM.
2Open the  Mac OS 9 folder on the CD-ROM, then double–click the  Printer 
Driver  folder.
3Double-click the  Installer icon in the  Printer Driver  folder.
4Read the License Agreement  and click Accept, if you agree.
5Click Install .
The printer driver will load automatically.
6If the message “No other applicatio ns can be running” appears, click 
Continue .
7When the “Installation was successful” screen is displayed, click  Restart.
8From the  Application  folder, double-click on the software to be installed. 
Follow the on-screen instructions.
9When the “Installation has Fini shed” screen appears, click OK.
10When prompted, restart your computer.
11After the computer restarts, TURN  THE PRINTER ON, and select the Apple 
menu, then  Chooser.
12Click the  iP8500 icon in the  Chooser.
Do not click the  iP8500(SV) icon.
13Close the Chooser.
Register your product at  www.registercanon.com to ensure product 
support. 
						

							Appendix
84
14To ensure highest quality output, carry out Print Head alignment.
Refer to the Printer Driver Guide for Mac OS 9 located on the Setup 
Software & User’s Guide CD-ROM
 for instructions on how to align the 
Print Head. 
						

							Appendix85
User’s Guide Table of Contents
Your printer’s electronic User’s Guide, located on the Setup Software and User’s Guide CD-
ROM
, offers detailed information on the following topics.
How to Use This Manual
How to Read This Manual
Safety Precautions
Printer Parts and Their Functions
Front View
Operation Panel
Rear View
Inside the Printer
Using the Sheet Feeder and the Cassette
Loading Paper
Changing the Paper Source
Further Printing Techniques
Printing Photographs
Automatically Printing on Both Sides of the Page
Specifying Paper in the Cassette
Printer Driver Functions (Windows)
Printer Driver Functions (Macintosh)
BJ Printer Utility (Macintosh)
Printing Media
Compatible Media Types
High Resolution Paper
Glossy Photo Paper
Photo Paper Pro
Photo Paper Plus Glossy
Photo Paper Plus Double Sided
Photo Paper Plus Semi-gloss
Matte Photo Paper
Transparencies
T-Shirt Transfers
Envelopes
Checking the Status of the Printer
BJ Status Monitor Functions (Windows)
Printer Setup Utility (Macintosh)
Routine Maintenance
Replacing an Ink Tank
When Printing Becomes Faint or Colors are  Incorrect
Printing the Nozzle Check Pattern
Print Head Cleaning
Print Head Deep Cleaning
Aligning the Print Head
Cleaning the Inside of the Printer
Transporting Printer
Troubleshooting
Cannot Install Printer Driver
The USB 2.0 Hi-Speed Connection Does Not Work  Properly
Print Quality is Poor
Printer Does Not Start or Stops During Print Jobs
Paper Does Not Feed Properly
Paper Jams
The POWER Lamp Flashes Orange
An Error Message is Displayed on the Screen
Cannot Print Properly from the Digital Camera
Cannot Print Properly with Automatic Duplex  Printing
Problems Relating to Windows
Appendix
Printing Area
Uninstalling Printer Drivers
Uninstalling the Electronic Manual (Windows)
Specifications
Index 
						

							Appendix
86
Specifications
Printer
Printing resolution: 4800 x 2400 dpi. max.
Print speed *
* Print speed may vary with the content of the document and the processing speed of the host 
computer. Black printing (text pattern)
Max Speed (Custom Setting 5): 17 ppm
Standard: 5.3 ppm
Color printing 
Max Speed (Custom Setting 5): 15 ppm
Standard: 4.6 ppm
Photo printing (PR-101 A4)
Standard: 1.39 ppm
Print width: 203.2 mm max. (8.0 inches) (for Borderless Printing: 215.9 mm / 8.5 inches)
Resident print control mode: Canon extended mode
Receive buffer: 80 KB
Interface (USB): USB interface / USB 2.0 Hi-Speed interface
Acoustic noise level: Approx. 36 dB (A) (in the highest print quality mode)
Operating environment: Temperature: 5 to 35°C (41 to 95°F) Humidity: 10 to 90%RH (no condensation)
Storage environment: Temperature: 0 to 40°C (32 to 104°F) Humidity: 5 to 95% RH (no condensation)
Power supply: AC 110-120 V, 50/60 Hz AC 220-240 V, 50/60 Hz
Power consumption: Print standby: Approx. 1 W Printing: Approx. 23 W
Dimensions 
(with the Paper Support and Paper Output 
Tray retracted): 453 (W) x 293 (D) x 170 (H) mm
17.83 (W) x 11.54 (D) x 6.7 (H) inches
Weight: 7.3 kg (16.09 lb.)
Print Head: 6,144 (384 x 2 x 8) nozzles of each color (1200 dpi)