Canon printer PIXMA iP8500 User Manual

							Printing Maintenance57
Print Head Deep Cleaning
If print quality does not improve by standard  Print Head Cleaning, try Print Head Deep 
Cleaning , which is a more powerful process. Note that cleaning the Print Head causes waste 
ink to be absorbed in the waste ink absorber.  Print Head Deep Cleaning consumes more ink 
than standard Print Head Cleaning, so perform this procedure only when necessary.
Ensure that the Inner Cover is closed.
1Ensure that the printer is on.
2Open the printer properties dialog box.
See  “Opening the Printer Properties Dialog  Box Directly from the Start Menu” on 
page 28.
3Start Print Head Deep Cleaning.
(1) Click the  Maintenance  tab.
(2) Click  Deep Cleaning . 
						

							Printing Maintenance
58
Clicking Initial Check Items  displays the items to be checked before 
cleaning.
(5) When the confirmation message is displayed, click  OK. 
Print Head Deep Cleaning  starts when the POWER lamp starts blinking. 
Do not perform any other operation until the  Print Head Deep 
Cleaning  finishes. This takes about 90 seconds.
4Print the nozzle check pattern to check the Print Head condition.
See “Printing the Nozzle Check Pattern ” on page 49.
If a particular color is not printed properly, replace the ink tank of that color. See 
“ Replacing an Ink Tank ” on page 42.
z If the print head nozzles are still not clean, open the Top Cover and 
ensure that there are sufficient ink levels in all ink tanks and turn off 
the printer. Be sure to perform another  Print Head Deep Cleaning 24 
hours after turning off the printer.
z If this does not solve the problem, the Print Head may be worn out. 
Contact the Customer Care Center.
(3) Select  Ink Group to clean.
All colors:
Selecting both ink groups.
Group 1:
Green (BCI-6G), Red (BCI-6R), Photo
Magenta (BCI-6PM), Black (BCI-6BK
)
and Photo Cyan (BCI-6PC).
Group 2:
Cyan (BCI-6C), Magenta (BCI-6M), 
and Yellow (BCI-6Y).
(4) Click  Execute. 
						

							Printing Maintenance59
1Ensure that the printer is on.
2Open the BJ Printer Utility  dialog box.
(1) Double-click the hard disk icon where the printer driver was installed, the 
Applications  folder, and then the  Utilities folder.
(2) Double-click the  Printer Setup Utility icon.
When using Mac OS X v.10.2, double-click the  Print Center icon.
(3) Select the name of your printer from the  Name list and click  Utility. 
When using Mac OS X v.10.2, select the name of your printer from the  Name list 
and click  Configure .
(4) Select the name of your printer from the  Product list and click  Maintenance.
3Start Print Head Deep Cleaning.
(1) Ensure that  Cleaning 
is selected from the 
pop-up menu.
(2) Click  Deep Cleaning . 
						

							Printing Maintenance
60
Do not perform any other operation until the Print Head Deep Cleaning 
finishes. This takes about 90 seconds.
Clicking  Initial Check Items  displays the items to be checked before 
cleaning.
Print Head Deep Cleaning  starts when the POWER lamp starts blinking. 
4Print the nozzle check pattern to check the Print Head condition.
See “Printing the Nozzle Check Pattern ” on page 49.
If a particular color is not printed properly, replace the ink tank of that color. See 
“ Replacing an Ink Tank ” on page 42.
z If the print head nozzles are still not clean, open the Top Cover and 
ensure that there are sufficient ink levels in all ink tanks and turn off 
the printer. Be sure to perform another  Print Head Deep Cleaning 24 
hours after turning off the printer.
z If this does not solve the problem, the Print Head may be worn out. 
Contact the Customer Care Center.
(3) Select  Ink Group to clean.
All colors:
Selecting both ink groups.
Group 1:
Green (BCI-6G), Red (BCI-6R), Photo 
Magenta (BCI-6PM), Black (BCI-6BK), 
and Photo Cyan (BCI-6PC).
Group 2:
Cyan (BCI-6C), Magenta (BCI-6M), 
and Yellow (BCI-6Y).
(4) Click  OK. 
						

							Printing Maintenance61
Aligning the Print Head
This operation must be carried out when usin g the printer for the first time. Aligning the 
Print Head positions allows you to print without shifts in the color registration.
Print head alignment is performed either automatically or manually. This section deals with 
automatic Print Head alignment only.
z Ensure that the Inner Cover is closed.
Aligning the Print Head Without a Computer
z The Print Head can also be aligned from the printer itself. 
1. With the printer on, load a sheet of Letter-sized plain paper in the Sheet 
Feeder. 
2. Hold down the  RESUME/CANCEL button until the POWER lamp flashes four 
times.
1With the printer on, load a sheet of  Letter-sized plain paper in the Sheet 
Feeder.
2Open the printer properties dialog box.
See  “Opening the Printer Properties Dialog  Box Directly from the Start Menu” on 
page 28.
3Print the pattern.
(1) Click the  Maintenance  tab. 
(2) Click  Print Head Alignment . 
						

							Printing Maintenance
62
Clicking Check Setting  prints the current settings and finishes the print 
head alignment.
4If a message warning you not to perform other operations appears, click  OK.
5Check the printed pattern.
If the pattern is printed as shown below, and the Print Head is aligned automatically. 
The printer is now ready to use.
zIf the pattern is not printed successfully, open the Top Cover and Inner 
Cover, and ensure that the ink tanks are correctly installed.
z If the pattern is still not printed successfully, refer to “Eleven flashes” 
in “Handling Error Messages ” on page 76.
z If results of Automatic Print Head Alignment are not satisfactory, refer 
to “Aligning the Print Head” in “Routine Maintenance” of the 
Users 
Guide
 and align the Print Head manually.
(3) Read the message and click  Print 
Head Alignment .
It takes about 90 seconds to 
start printing. Do not open the 
Top Cover while printing. 
						

							Printing Maintenance63
1With the printer on, load a sheet of  Letter-sized plain paper in the Sheet 
Feeder.
2Open the  BJ Printer Utility  dialog box.
(1) Double-click the hard disk icon where the printer driver was installed, the 
Applications  folder, and then the  Utilities folder.
(2) Double-click the  Printer Setup Utility icon.
When using Mac OS X v.10.2, double-click the  Print Center icon.
(3) Select the name of your printer from the  Name list and click  Utility. 
When using Mac OS X v.10.2, select the name of your printer from the  Name list 
and click  Configure .
(4) Select the name of your printer from the  Product list and click  Maintenance.
3Print the pattern.
4Check the printed pattern.
If the pattern is printed as shown below, the Print Head is aligned automatically. The 
printer is now ready to use.
(1) Select Te s t  P r i n t  from the 
pop-up menu.
(2) Click  Print Head Alignment .
(3) Read the message and click 
Print Head Alignment . 
It takes about 90 seconds to 
start printing. Do not open 
the Top Cover while printing. 
						

							Printing Maintenance
64
zIf the pattern is not printed successfully, open the Top Cover and Inner 
Cover, and ensure that the ink tanks are correctly installed.
z If the pattern is still not printed successfully, refer to “Eleven flashes” 
in “Handling Error Messages ” on page 76.
z If results of Automatic Print Head Alignment are not satisfactory, refer 
to “Aligning the Print Head” in “Routine Maintenance” of the 
Users 
Guide
 and align the Print Head manually. 
						

							Troubleshooting65
Troubleshooting
This section provides troubleshooting tips  for the most common printing problems. 
Troubleshooting usually falls into one of the following categories. 
z “Cannot Install the Printer Driver ” on page 66
z “The USB 2.0 Hi-speed Connection Does Not Work Properly ” on page 67
z “Print Quality is Poor or Contains Errors ” on page 68
z “Troubleshooting Printer Hardware ” on page 70
z “Paper Does Not Feed Properly ” on page 72
z “Paper Jams ” on page 73
z “Handling Error Messages ” on page 76
z “An Error Message Appears on the Screen ” on page 78
z “Cannot Print Properly from the Digital Camera ” on page 81
Refer to the 
User’s Guide for additional information on to pics not covered in this section.
When an Error Occurs
The BJ Status Monitor  opens and displays a message when an error occurs. Take the 
appropriate action desc ribed in the message.
The message may vary depending on your operating system. 
						

							Troubleshooting
66
Cannot Install the Printer Driver
ProblemPossible CauseTr y This
Cannot Install the 
Printer DriverInstallation 
procedure not 
followed correctly Follow the Easy Setup Instructions packaged with your printer for proper printer 
driver installation.
If the installer was forced to be terminated due to an error, Windows may be 
unstable. Remove the CD-ROM from the CD -ROM drive and restart your computer. 
Reinstall the printer driver. If this problem persists, refer to your Windows 
documentation for more information.
Other applications 
(including anti-virus 
software) running 
in the background Other applications opened on your comput
er can interfere with the installation 
routine. Close all open software applications before reinstalling the printer driver. 
Refer to the 
Easy Setup Instructions for installing the printer driver.
Installation does 
not start 
automatically when 
the 
Setup Software 
& User’s Guide CD-
ROM is inserted 
into the drive
If the printer driver installation did not start automatically when you inserted the Setup Software & User’s Guide CD-ROM into the CD-ROM drive:
1. Click  Start and select  My Computer . 
2. Double-click the  CD-ROM icon.
For non-Windows XP, open the  My Computer window, and then double-click the 
CD-ROM  icon.
Double-click the  CD-ROM icon on your desktop to start installation.
Installation CD-
ROM is not working 
properly Ensure that there are no problems with the 
Setup Software & User’s Guide CD-
ROM.
If there is any problem with the Setup Software & User’s Guide CD-ROM, contact 
the Customer Care Center.
Use Windows Explorer to ensure that the CD-ROM can be read.
Ensure that the  CD-ROM icon is displayed on the desktop. 
Unable to proceed 
beyond the  Printer 
Port  screen
Reinstall the printer driver.
1. Click  Cancel on the  Printer Connection  
screen.
2. Click  Start Over  on the Installation 
Failure  screen.
3. Click  Back on the screen that appears 
next.
4. Click  Exit on the Welcome screen, then 
remove the CD-ROM.
5. Turn the printer and the computer off.
6. Check the cable connection.
7. Restart the computer.
8. Carefully follow the procedures  described in the 
Easy Setup 
Instructions and reinstall the driver.