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Canon printer PIXMA iP5000 User Manual

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    							Printing Maintenance57
    Print Head Deep Cleaning
    If print quality does not improve by standard  Print Head Cleaning, try Print Head Deep 
    Cleaning , which is a more powerful process. Note that cleaning the Print Head causes waste 
    ink to be absorbed in the waste ink absorber.  Print Head Deep Cleaning consumes more ink 
    than standard Print Head Cleaning, so perform this procedure only when necessary.
    Ensure that the Inner Cover is closed.
    1Ensure that the printer is on.
    2Open the printer properties dialog box.
    See  “Opening the Printer Properties Dialog  Box Directly from the Start Menu” on 
    page 28.
    3Start Print Head Deep Cleaning.
    (1) Click the  Maintenance  tab.
    (2) Click  Deep Cleaning .
    (3) Select the ink group to be deeply 
    cleaned.
    When cleaning the nozzles of 
    black ink tanks: select  Black to 
    clean the nozzles of BCI-3eBK, 
    Color  to clean the nozzles of BCI-
    6BK.
    (4) Click  Execute. 
    						
    							Printing Maintenance
    58
    Print Head Deep Cleaning starts when the POWER lamp starts blinking. 
    Do not perform any other operation until the  Print Head Deep 
    Cleaning  finishes. This takes about one minute.
    Clicking Initial Check Items  displays the items to be checked before 
    cleaning.
    4Print the nozzle check pattern to check the Print Head condition.
    See  “Printing the Nozzle Check Pattern ” on page 49.
    If a particular color is not printed properly, replace the ink tank of that color. See 
    “ Replacing an Ink Tank ” on page 42.
    z If the print head nozzles are still not clean, open the Top Cover and 
    ensure that there are sufficient ink levels in all ink tanks and turn off 
    the printer. Be sure to perform another  Print Head Deep Cleaning 24 
    hours after turning off the printer.
    z If this does not solve the problem, the Print Head may be worn out. 
    Contact the Customer Care Center.
    1Ensure that the printer is on.
    2Open the  BJ Printer Utility  dialog box.
    (1) Double-click the hard disk icon where the printer driver was installed, the 
    Applications  folder, and then the  Utilities folder.
    (2) Double-click the  Printer Setup Utility icon.
    When using Mac OS X v.10.2, double-click the  Print Center icon.
    (3) Select the name of your printer from the  Name list and click  Utility. 
    When using Mac OS X v.10.2 select the name of your printer from the  Name list 
    and click  Configure .
    (4) Select the name of your printer from the  Product list and click  Maintenance. 
    						
    							Printing Maintenance59
    3Start Print Head Deep Cleaning.
    Print Head Deep Cleaning  starts when the POWER lamp starts blinking. 
    Do not perform any other operation until the  Print Head Deep 
    Cleanin g finishes. This takes about one minute.
    Clicking  Initial Check Items  displays the items to be checked before 
    cleaning.
    (1) Ensure that  Cleaning is selected from the 
    pop-up menu.
    (2) Click  Deep Cleaning .
    (3) Select the ink group to be deeply cleaned.
    When cleaning the nozzles of black ink 
    tanks: select Black to clean the nozzles 
    of BCI-3eBK,  Color to clean the nozzles 
    of BCI-6BK.
    (4) Click  OK. 
    						
    							Printing Maintenance
    60
    4Print the nozzle check pattern to check the Print Head condition.
    See “Printing the Nozzle Check Pattern ” on page 49.
    If a particular color is not printed properly, replace the ink tank of that color. See 
    “ Replacing an Ink Tank ” on page 42.
    z If the print head nozzles are still not clean, open the Top Cover and 
    ensure that there are sufficient ink levels in all ink tanks and turn off 
    the printer. Be sure to perform another  Print Head Deep Cleaning 24 
    hours after turning off the printer.
    z If this does not solve the problem, the Print Head may be worn out. 
    Contact the Customer Care Center. 
    						
    							Printing Maintenance61
    Aligning the Print Head
    This operation must be carried out when usin g the printer for the first time. Aligning the 
    Print Head positions allows you to print without shifts in the color registration.
    Print head alignment is performed either automatically or manually. This section deals with 
    automatic Print Head alignment only.
    z Ensure that the Inner Cover is closed.
    Aligning the Print Head Without a Computer
    z The Print Head can also be aligned from the printer itself. 
    1. With the printer on, load a sheet of Letter-sized plain paper in the Sheet 
    Feeder. 
    2. Hold down the  RESUME/CANCEL button until the POWER lamp flashes four 
    times.
    1With the printer on, load a sheet of  Letter-sized plain paper in the Sheet 
    Feeder.
    2Open the printer properties dialog box.
    See  “Opening the Printer Properties Dialog  Box Directly from the Start Menu” on 
    page 28.
    3Print the pattern.
    (1) Click the  Maintenance  tab. 
    (2) Click  Print Head Alignment . 
    						
    							Printing Maintenance
    62
    4If a message warning you not to perform other operations is displayed, click 
    OK.
    5Check the printed pattern.
    If the pattern is printed as shown below, the Print Head is aligned automatically. The 
    printer is now ready to use.
    zIf the pattern is not printed successfully, open the Top Cover and Inner 
    Cover, and ensure that the ink tanks are correctly installed.
    z If the pattern is still not printed successfully, refer to “Eleven flashes” 
    in “Handling Error Messages ” on page 75.
    z If results of Automatic Print Head Alig nment is not satisfactory, refer to 
    “Aligning the Print Head” in “Routine Maintenance” of the 
    User’s Guide 
    and align the Print Head manually.
    (3) Read the message and click  Print 
    Head Alignment .
    It takes about 80 seconds to 
    start printing. Do not open the 
    Top Cover while printing. 
    						
    							Printing Maintenance63
    1With the printer on, load a sheet of  Letter-sized plain paper in the Sheet 
    Feeder.
    2Open the  BJ Printer Utility  dialog box.
    (1) Double-click the hard disk icon where the printer driver was installed, the 
    Applications  folder, and then the  Utilities folder.
    (2) Double-click the  Printer Setup Utility icon.
    When using Mac OS X v.10.2 double-click the  Print Center icon.
    (3) Select the name of your printer from the  Name list and click  Utility. 
    When using Mac OS X v.10.2, select the name of your printer from the  Name list 
    and click  Configure .
    (4) Select the name of your printer from the  Product list and click  Maintenance.
    3Print the pattern.
    (1) Select Te s t  P r i n t  from the 
    pop-up menu.
    (2) Click  Print Head Alignment .
    (3) Read the message and click 
    Print Head Alignment .
    It takes about 80 
    seconds to start printing. 
    Do not open the Top 
    Cover while printing. 
    						
    							Printing Maintenance
    64
    4Check the printed pattern.
    If the pattern is printed as shown below, the Print Head is aligned automatically. The 
    printer is now ready to use.
    zIf the pattern is not printed successfully, open the Top Cover and Inner 
    Cover, and ensure that the ink tanks are correctly installed.
    z If the pattern is still not printed successfully, refer to “Eleven flashes” 
    in “Handling Error Messages ” on page 75.
    z If results of Automatic Print Head Alig nment is not satisfactory, refer to 
    “Aligning the Print Head” in “Routine Maintenance” of the 
    User’s Guide 
    and align the Print Head manually. 
    						
    							Troubleshooting65
    Troubleshooting
    This section provides troubleshooting tips  for the most common printing problems. 
    Troubleshooting usually falls into one of the following categories. 
    z “Cannot Install the Printer Driver ” on page 66
    z “Print Quality is Poor or Contains Errors ” on page 67
    z “Troubleshooting Printer Hardware ” on page 69
    z “Paper Does Not Feed Properly ” on page 71
    z “Paper Jams ” on page 72
    z “Handling Error Messages ” on page 75
    z “An Error Message Appears on the Screen ” on page 77
    z “Cannot Print Properly from the Digital Camera ” on page 80
    Refer to the 
    User’s Guide for additional information on to pics not covered in this section.
    When an Error Occurs
    The BJ Status Monitor  opens and displays a message when an error occurs. Take the 
    appropriate action desc ribed in the message.
    The message may vary depending on your operating system. 
    						
    							Troubleshooting
    66
    Cannot Install the Printer Driver
    ProblemPossible CauseTr y This
    Cannot Install the 
    Printer DriverInstallation 
    procedure not 
    followed correctly Follow the Easy Setup Instructions packaged with your printer for proper printer 
    driver installation.
    If the installer was forced to be terminated due to an error, Windows may be 
    unstable. Remove the CD-ROM from the CD -ROM drive and restart your computer. 
    Reinstall the printer driver. If this problem persists, refer to your Windows 
    documentation for more information.
    Other applications 
    (including anti-virus 
    software) running 
    in the background Other applications opened on your comput
    er can interfere with the installation 
    routine. Close all open software applications before reinstalling the printer driver. 
    Refer to the 
    Easy Setup Instructions for installing the printer driver.
    Installation does 
    not start 
    automatically when 
    the 
    Setup Software 
    & User’s Guide CD-
    ROM is inserted 
    into the drive
    If the printer driver installation did not start automatically when you inserted the Setup Software & User’s Guide CD-ROM into the CD-ROM drive:
    1. Click  Start and select  My Computer . 
    2. Double-click the  CD-ROM icon.
    For non-Windows XP, open the  My Computer window, and then double-click the 
    CD-ROM  icon.
    Double-click the  CD-ROM icon on your desktop to start installation.
    Installation CD-
    ROM is not working 
    properly Ensure that there are no problems with the 
    Setup Software & User’s Guide CD-
    ROM.
    If there is any problem with the Setup Software & User’s Guide CD-ROM, contact 
    the Customer Care Center.
    Use Windows Explorer to ensure that the CD-ROM can be read.
    Ensure that the  CD-ROM icon is displayed on the desktop. 
    Unable to proceed 
    beyond the  Printer 
    Port  screen
    Reinstall the printer driver.
    1. Click  Cancel on the  Printer Connection  
    screen.
    2. Click  Start Over  on the Installation 
    Failure  screen.
    3. Click  Back on the screen which appears 
    next.
    4. Click  Exit on the Welcome screen, then 
    remove the CD-ROM.
    5. Turn the printer and the computer off.
    6. Check the cable connection.
    7. Restart the computer.
    8. Carefully follow the procedures  described in the 
    Easy Setup 
    Instructions and reinstall the driver. 
    						
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