Canon printer PIXMA iP4500 User Manual

							77
Troubleshooting
ALARM Lamp Flashes Orange
„ ALARM Lamp Flashes Orange 
When a printer error occurs, the  ALARM lamp flashes orange as shown below. The number of 
flashes indicates the type of error that has oc curred. Count the flashes and take the appropriate 
action to correct the error.
CauseAction
Two flashes: Printer is out of paper. /
Paper does not feed. Reload paper in the Rear Tray or Cassette and press the 
RESUME/CANCEL 
button.
Three flashes: Paper Output Tray is 
closed. / Paper jam. If the Paper Output Tray is closed, open it. The printer resumes printing.
If opening the Paper Output Tray does not resolve the problem, or if the tray 
was open to begin with, the paper may be jammed. Remove the jammed paper, 
reload paper properly in the printer, and then press the 
RESUME/CANCEL 
button. See “Paper Jams” on page 73.
Four flashes: Ink tank is not installed 
properly. / Ink may have run out. Possible causes are as follows:
z
If the lamp on the ink tank is not lit, the ink tank may not be installed properly. 
Install an appropriate ink tank. 
z If the lamp on the ink tank is flashing, ink may have run out.
Replacing the ink tank is recommended.
If printing is in progress and you want to continue printing, press the 
RESUME/CANCEL  button with the ink tank installed. Then printing can 
continue. Replacing the ink tank is recommended after the printing. The 
printer may be damaged if printing is continued under the ink out condition.
See “Replacing an Ink Tank” on page 28.
NoteIf multiple ink lamps are flashing, see “Getting the Ink Status Information” on 
page 28 and confirm the status of each ink tank.
Five flashes: Print Head is not installed. 
/ Print Head is defective. Follow the directions given in your setup sheet to install the Print Head.
If the Print Head is already installed, remove the Print Head once and then 
reinstall it.
If the error is still not resolved, the Print Head may be damaged. Contact your 
Canon Service representative.
Six flashes: Inner Cover is open. Close the Inner Cover, then press the  RESUME/CANCEL button on the printer.
Do not open or close the Inner Cover while printing is in progress, as this can 
damage the printer.
Seven flashes: Ink tank is not installed 
in the correct position. Possible causes are as follows:
z
Some ink tanks are not installed in the correct position. (The lamps on the ink 
tanks flash.)
z More than one ink tanks of the same color are installed. (The lamps on the 
ink tanks flash.)
Confirm that the ink tanks are installed in the appropriate positions.
See “Replacing an Ink Tank” on page 28.
Note the number of flashes Repeats 
						

							78Troubleshooting
Eight flashes: Ink absorber is almost 
full. The printer has a built-in ink absorber to hold the ink used during Print Head 
Cleaning, for example.
Eight flashes indicates that the ink absorber is nearly full.
Press the 
RESUME/CANCEL  button to cancel the error so you can continue 
printing.
Before the ink absorber becomes completely full, contact a Canon Service 
representative. (You will need to replace a particular part of the printer.)
ImportantCanon recommends that you call for service as soon as this error occurs. Once 
the ink absorber becomes completely full, printing cannot be performed until the 
ink absorber is replaced.
Nine flashes: No response from 
connected digital camera or video 
camcorder. / Connected digital camera 
or video camcorder is not compatible 
with this printer. Disconnect the USB cable connecting the printer and the device, and then 
reconnect it.
When printing from a PictBridge compliant device, depending on the model or 
brand of your device, you may have to select a PictBridge compliant print mode\
 
on the device before connecting it to the printer. You may also have to turn on 
the camera or select Play mode manually after connecting the device to the 
printer. Perform necessary operations according your device’s instruction 
manual before reconnecting it to the printer.
If the error is still not resolved, there is a possibility that you are using a digital 
camera or digital video camcorder that is not supported by this printer. Only 
PictBridge compliant devices can be connected to the printer for direct printing.
Ten flashes: Cannot perform duplex 
printing. The size of paper may not be compatible with automatic duplex printing. The 
sizes of media suitable for auto duplex printing are A4, Letter, A5, and 5 x 7. 
Make sure that the size of the paper loaded in the printer is correct. Pressing the 
RESUME/CANCEL
 button will eject the paper and restart printing from the front 
side of the next paper. The reverse side of the ejected sheet will not be printed.
Eleven flashes: Automatic Print Head 
Alignment failed. Possible causes are as follows:
z
Print Head nozzles are clogged. 
Press the  RESUME/CANCEL  button to dismiss the error, and print the 
nozzle check pattern to check the status of the Print Head. See “Printing the 
Nozzle Check Pattern” on page 35.
z Paper of size other than A4 or Letter is loaded in the Rear Tray.
Press the  RESUME/CANCEL  button on the printer to dismiss the error, then 
load two sheets of A4/Letter-sized Canon Matte Photo Paper MP-101 with 
the printing side (whiter side) facing UP in the Rear Tray.
Automatic Print Head Alignment cannot be performed using paper from the 
Cassette. For Automatic Print Head Alignment, always load paper in the 
Rear Tray.
z The Paper Output Slot is exposed to strong light.
Press the  RESUME/CANCEL  button to dismiss the error, and then adjust 
your operating environment and/or the position of the printer so that the 
Paper Output Slot is not exposed directly to strong light.
After carrying out the above measures, if the problem continues after aligning 
the Print Head again, press the  RESUME/CANCEL button to dismiss the error, 
and then perform Manual Print Head Alignment. For details on Manual Print 
Head Alignment, see “Manual Print Head Alignment” on page 47.
CauseAction 
						

							79
Troubleshooting
„ POWER Lamp Flashes Green and ALARM Lamp Flashes Orange 
Alternately
If the  POWER  and ALARM  lamps flash alternately, disconnect the printer cable from the printer, turn the printer off, and then 
unplug the printer from the power supply. Plug the printer back in and turn the printer back on after leaving it for a while.
If the problem is not resolved, contact your Canon Service representative. Thirteen flashes: Ink level cannot be 
detected.
The remaining ink level cannot be correctly detected. (The lamp on the ink tank 
flashes.)
Replace the ink tank and close the Top Cover.
Printing with an ink tank that was once empty may damage the printer.
If you want to continue printing in this condition, you need to release the function 
for detecting the remaining ink level. Press and hold the 
RESUME/CANCEL 
button for at least 5 seconds, and then release it.
* With this operation, releasing the function for detecting the remaining ink level  is memorized. Please be advised that Canon shall not be liable for any printer 
malfunction or damage caused by refilled ink tanks.
See “Replacing an Ink Tank” on page 28.
NoteIf the function for detecting the remaining in level is disabled, the ink tank is 
displayed in gray on the printer status monitor (Windows) and  Canon IJ Printer 
Utility  (Macintosh). See “With the Computer Screen” on page 29.
Fourteen flashes: Ink tank cannot be 
recognized. The ink tank is not compatible with this printer. (The lamp on the ink tank is off.) 
Install an appropriate ink tank.
See “Replacing an Ink Tank” on page 28.
Fifteen flashes: Ink tank cannot be 
recognized. An Ink tank error has occurred. (The lamp on the ink tank is off.)
Replace the ink tank.
See “Replacing an Ink Tank” on page 28.
Sixteen flashes: Ink has run out. Ink has run out. (The lamp on the ink tank flashes.) Replace the ink tank and close the Top Cover.
Printing under the current condition may damage the printer.
If you want to continue printing in this condition, you need to release the function 
for detecting the remaining ink level. Press and hold the  RESUME/CANCEL 
button for at least 5 seconds, and then release it.
* With this operation, releasing the function for detecting the remaining ink level  is memorized. Please be advised that Canon shall not be liable for any 
malfunction or trouble which may be caused by continuation of printing under 
the ink out condition.
See “Replacing an Ink Tank” on page 28.
NoteIf the function for detecting the remaining in level is disabled, the ink tank is 
displayed in gray on the printer status monitor (Windows) and  Canon IJ Printer 
Utility  (Macintosh). See “With the Computer Screen” on page 29.
Nineteen flashes: An unsupported USB 
hub is connected. Remove the hub. If a PictBridge compliant device is connected via a USB hub, remove the hub 
and connect it directly to the printer.
CauseAction 
						

							80Troubleshooting
Error Message Appears on  the Computer Screen
„Service Error 5100 Is Displayed
„Writing Error/Output E rror/Communication Error
CauseAction
Movement of the Print Head Holder is 
blocked. Cancel printing from your computer, turn off the printer. Then clear the paper 
jam or foreign object that is preventing the Print Head Holder from moving.
ImportantBe careful not to touch the components inside the printer. The printer may not 
print out properly if you touch it.
CauseAction
The printer is not ready. Confirm that the 
POWER lamp is lit green.
If the  POWER  lamp is off, turn the printer on.
While the  POWER lamp is flashing green, the printer is initializing. Wait until the 
POWER  lamp stops flashing and remains lit green. 
If the  ALARM  lamp is flashing orange, an error may have occurred in the 
printer. For details on how to resolve the error, see “ALARM Lamp Flashes 
Orange” on page 77.
Printer port setting does not match the 
computer’s interface connecting the 
printer. Check the printer port settings.
* In the following instruction, “
XXX” signifies your printer’s name.
(1) Log on as a user account with administrator privilege.
(2) Click  Control Panel , then Printer  under Hardware and Sound .
In Windows XP, click  Control Panel, Printers and Other Hardware , then 
Printers and Faxes .
In Windows 2000, click  Control Panel then Printers .
(3) Right-click the  Canon XXX icon, then select  Properties.
(4) Click the  Ports tab to confirm the port settings.
Make sure that a port named  USBnnn (where “n” is a number) with  Canon 
XXX  appearing in the  Printer column is selected for  Print to the following 
port(s) .
If the port setting is not correct, reinstall the Printer Drivers or change the port 
setting according to the interface you are using.
The printer is not connected properly. Make sure that the USB cable is securely plugged in to the printer and the  computer.
zIf you are using a relay device such as a USB hub, disconnect it, connect the 
printer directly to the computer, and try printing again. If printing starts 
normally, there is a problem with the relay device.
Consult the reseller of the relay device for details.
z There could also be a problem with the USB cable. Replace the USB cable 
and try printing again.
Printer driver is not installed properly. The printer driver may not be installed properly. Uninstall them following the  procedure described in the PC Printing Guide on-screen manual and reinstall 
them following the procedure described in your setup sheet. 
						

							81
Troubleshooting
„ Error Regarding Auto matic Duplex Printing Is Displayed 
„ Error Regarding Automatic Print Head Alignment Is Displayed
„Error No.: 300 Is Displayed
CauseAction
The correct media size is not selected 
in the printer driver. First, check the 
Page Size setting in the application software you are printing 
from.
Then, check the  Page Size setting on the  Page Setup sheet in the printer 
properties dialog box (Windows) or the  Paper Size on the Page Setup  dialog 
box (Macintosh).
The page sizes that can be used for Automatic Duplex Printing are Letter, A4, 
B5, A5, and 5 x 7 / 127.0 x 177.8 mm. Check that the page size of the loaded 
paper is correct.
NoteTo switch to manual duplex printing, follow the procedure below.
On the  Page Setup  sheet, clear the  Automatic check box. Then try printing 
again.
Manual duplex printing is not available.
CauseAction
Automatic Print Head Alignment has 
failed. See “Eleven flashes: Automatic Print Head Alignment failed.” on page 78.
CauseAction
The printer is not ready. Confirm that the 
POWER lamp is lit green.
If the  POWER  lamp is off, turn the printer on.
While the  POWER lamp is flashing green, the printer is initializing. Wait until the 
POWER  lamp stops flashing and remains lit green.
If the  ALARM  lamp is flashing orange, an error may have occurred in the 
printer. For details on how to resolve the error, see “ALARM Lamp Flashes 
Orange” on page 77.
Printer is not connected properly. Make sure that the USB cable is securely plugged in to the printer and the  computer.
zIf you are using a relay device such as a USB hub, disconnect it, connect the 
printer directly to the computer, and try printing again. If printing starts 
normally, there is a problem with the relay device.
Consult the reseller of the relay device for details.
z There could also be a problem with the USB cable. Replace the USB cable 
and try printing again. 
						

							82Troubleshooting
„Error No.: 1700/1710 Is Displayed
„Error No.: 1851 Is Displayed
„Error No.: 1856 Is Displayed
„Error No.: 2001 Is Displayed
Your printer is not selected in  Printer 
on the  Print dialog box. Select your printer’s name in 
Printer on the  Print dialog box.
If your printer’s name does not appear in  Printer, follow the procedure below to 
check that the driver for your printer is installed to your computer. 
(1) Select  Print & Fax Preferences  from Printer .
In Mac OS X v.10.2.8 or 10.3.x, select  Edit Printer List from Printer .
(2) Check that your printer’s name is displayed in the list of printers and that the 
check box is selected.
In Mac OS X v.10.2.8, check that your printer’s name is displayed in the 
Printer List .
(3) If your printer’s name is not displayed, click  Add(+) to add the printer.
If you cannot add the printer, follow the procedure described in your setup 
sheet to reinstall the printer driver.
CauseAction
The ink absorber is almost full. See “Eight flashes: Ink absorber is almost full.” on page 78 in “ALARM Lamp  Flashes Orange” on page 77.
CauseAction
Inner Cover was open when you 
started printing.Close Inner Cover, then press the 
RESUME/CANCEL button on the printer. The 
printer resumes printing.
CauseAction
Inner Cover was opened while printing 
was in progress. Close the Inner Cover, then press the 
RESUME/CANCEL button on the printer.
A page of print data being sent at the time of the error will be erased, so print 
that page again.
CauseAction
No response from connected digital 
camera or video camcorder. / 
Connected digital camera or video 
camcorder connected is not compatible 
with this printer. See “Nine flashes: No response from connected digital camera or video 
camcorder. / Connected digital camera or video camcorder is not compatible 
with this printer.” on page 78 in “ALARM Lamp Flashes Orange” on page 77.
CauseAction 
						

							83
Troubleshooting
„ Error No.: 2002 Is Displayed
„Error No.: 2500 Is Displayed
Error Message Appears on  a PictBridge Compliant 
Device
The following are the possible errors that may  occur when printing directly from a PictBridge 
compliant device and the countermeasures to clear them.
CauseAction
PictBridge compliant device is 
connected via an unsupported USB 
hub. See “Nineteen flashes: An unsupported USB hub is connected. Remove the 
hub.” on page 79 in “ALARM Lamp Flashes Orange” on page 77.
CauseAction
Automatic Print Head Alignment has 
failed.
See “Eleven flashes: Automatic Print Head Alignment failed.” on page 78.
Note
z
This section describes errors that are indicated on Canon-brand PictBridge compliant devices. The 
error messages and operations may vary depending on the device you are using. For errors on non-
Canon PictBridge compliant devices, check the status of the  ALARM lamp and take the appropriate 
action to clear the error. For details, see “ALARM Lamp Flashes Orange” on page 77.
z For the errors indicated on the PictBridge compliant device and their solution, also refer to the 
instruction manual of the device. For other troubles on the device, contact the manufacturer.
Error Message On 
PictBridge Compliant  Device
Action
“Printer in use” Images are being printed from the computer.
Wait until printing ends.
If the printer is warming up, wait until the warm-up ends. When it is ready, the 
printer starts printing automatically.
“No paper” Load paper in the Rear Tray, and select  Continue* in the display on your 
PictBridge compliant device.
* To resume printing, you can press the  RESUME/CANCEL button on the 
printer instead of selecting  Continue.
“Paper Error” If the Paper Output Tray is closed, open it. The printer resumes printing. If the  Inner Cover is open, close it and select Stop in the display on your PictBridge 
compliant device to stop printing. 
“Paper jam” Select  Stop in the display on your PictBridge compliant device to stop printing.
Remove the jammed paper, load new paper, press the  RESUME/CANCEL 
button on the printer, and try printing again.
“Printer cover open” Close the Top Cover on the printer.
“No print head” The Print Head is defective or is not installed. For details on how to resolve the error, see “Five flashes: Print Head is not 
installed. / Print Head is defective.” on page 77 in “ALARM Lamp Flashes 
Orange” on page 77.
“Waste tank full” / “ink absorber full” The ink absorber is nearly full. For details on how to resolve the error, see “Eight flashes: Ink absorber is 
almost full.” on page 78 in “ALARM Lamp Flashes Orange” on page 77. 
						

							84Troubleshooting
“No ink” / “Ink cassette error” The ink tank is not installed properly or empty.
Check the number of how many the ALARM lamp flashes and take the 
appropriate action to resolve the error.
See “ALARM Lamp Flashes Orange” on page 77.
“Ink Error” An ink tank that was once empty is installed. For details on how to resolve the error, see “Thirteen flashes: Ink level cannot be 
detected.” on page 79 in “ALARM Lamp Flashes Orange” on page 77.
“Hardware Error” Ink tank errors have occurred. Replace the ink tank.
“Printer error” An error requiring servicing may have occurred. (Printer  POWER lamp flashes 
green and  ALARM lamp flashes orange alternately.)
Disconnect the USB cable between the printer and the PictBridge compliant 
device, turn off the printer, and unplug the power cord of the printer from the 
power supply. After a while, plug the power cord of the printer back in, turn on 
the printer, and then reconnect the PictBridge compliant device to the printer.
If the same error occurs, contact your Canon Service representative.
Error Message On 
PictBridge Compliant  Device
Action 
						

							85
Appendix
Appendix
How to Use the Documentation Provided
Printed Documentation
Setup Sheet
Be sure to read this sheet first.
This sheet includes instruct ions for setting up your printer and getting it ready for 
use.
Quick Start Guide  (This guide)
Read this guide when starting to use the printer.
After following instructions in your  setup sheet, we recommend you read this 
guide to familiarize yourself with the bas ic operations, for example, printing from 
your computer and a PictBridge compliant device.
On-screen Manuals
User’s Guide
Read this guide when starting to use the printer.
If the  Quick Start Guide  does not provide you enough  information, please refer 
to the  User’s Guide  that can be installed from the  Setup CD-ROM. This guide 
provides detailed instructions for:
z printing media
z printing from your computer
z routine maintenance
z troubleshooting
Additional guides are also av ailable for advanced features.
PC Printing Guide
Refer to this guide for full instru ctions on printer driver setting.
PC Photo Printing Guide  (Windows only)
Refer to this guide for instructions on  using the various application software 
included on the  Setup CD-ROM. 
						

							86Appendix
Reading the On-screen Manuals
For detailed instructions on installing the on-screen manuals, refer to your setup sheet.
You can view the on-screen manuals in the following way:
To view the on-screen manual, double-click the  XXX On-screen Manual shortcut icon on the 
desktop, or click  Start > All Programs  (or Programs ) > Canon XXX Manual  > XXX On-screen  
Manual  (where “ XXX” is your printer’s name).
System Requirements
Browser: Windows HTML Help Viewer
To view the on-screen manual, double-click the  XXX On-screen Manual alias (where “XXX” is your 
printer’s name) on the desktop.
System Requirements
Browser: Help Viewer
NotezMicrosoft® Internet Explorer 5.0 or later must be installed.
z The on-screen manual may not be displayed properly depending on your operating system or 
Internet Explorer version. We recommend that you keep your system up to date with Windows 
Update.
Note
If you installed the  User’s Guide from the Manual folder in the  Setup CD-ROM , open the folder in which 
you copied the  User’s Guide and double-click  top.htm.
Note
zThe on-screen manual may not be displayed properly depending on your operating system. We 
recommend that you keep your system up to date.
z We recommend using Safari as your Web browser to view the HTML format on-screen 
manuals. If Safari is not installed on your computer, download it from Apple Inc. website and 
install it.