Canon printer PIXMA iP4500 User Manual

							57
Routine Maintenance
Cleaning Your Printer
This section describes the cleaning procedure  that is needed to maintain your printer.
„Cleaning the Exterior of the Printer
Be sure to use a soft cloth such as eyeglas ses cleaning cloth and wipe off dirt on the surface 
with it gently. Smooth out wrinkles on the cloth if necessary before cleaning.
„ Cleaning the Paper Feed Roller (Roller Cleaning)
Clean the paper feed roller if paper is not fed pr operly. Cleaning the paper feed roller will wear 
the roller, so perform this only when necessary.
1Make sure that the printer is on and then remove any paper from the Rear Tray and 
Cassette.
2Press the Open button to open the Paper Ou tput Tray and extend the Output Tray 
Extension.
3Press the  Paper Feed Switch  to select the paper source to clean.
4Open the printer properties dialog box.
5Click the Maintenance  tab and then  Roller Cleaning .
6Confirm the displayed message, and then click  OK.
The Paper Feed Roller will rotate as they clean.
7Make sure that the paper feed roller stops rotating. When the message appears, 
load three sheets of A4 or Letter-sized plain paper in the paper source you selected 
in step 3.
Caution
zDo not use tissue paper, paper towels, or similar materials for cleaning. Paper tissue powders or fine 
threads may remain inside the printer and cause problems such as a blocked Print Head and poor 
printing results. Use a soft cloth to avoid scratching the components. 
z Never use volatile liquids such as thinners, benzene, acetone, or any other chemical cleaner to clean 
the printer, as this may cause a malfunction or damage the printer’s surface.
Caution
Be sure to turn off the power and disconnect the power cord before cleaning the printer.
ImportantzWhen cleaning the exterior of the printer, do not use tissue paper, rough-textured cloth, or 
similar materials, as this may scratch the surface.
z Never use neutral detergent or volatile liquids such as thinners, benzene, acetone, or any other 
chemical cleaner, as this may damage the surface.
Note
Make sure that the Inner Cover is closed. 
						

							58Routine Maintenance
8Confirm the displayed message and click  OK.
The paper that is loaded in the printer will feed through the printer and be ejected.
9Confirm the displayed message and click  OK.
If the problem is not resolved, wipe the paper feed roller (A) located on the right side inside the 
Rear Tray with a moistened cotton swab or the li ke. Rotate the roller (A) manually as you clean 
it. Do not touch the roller with your fingers; rota te it with the cotton swab. If this does not solve 
the problem, contact your Canon Service representative.
1Make sure that the printer is on and then remove any paper from the Rear Tray and 
Cassette.
2Press the Open button to open the Paper Ou tput Tray and extend the Output Tray 
Extension.
3Press the  Paper Feed Switch  to select the paper source to clean.
4Open the Canon IJ Printer Utility  dialog box.
5Make sure that Cleaning is selected in the pop-up menu.
6Click Roller Cleaning .
7Confirm the displayed message and click  OK.
The Paper Feed Roller will rotate as they clean.
(A) 
						

							59
Routine Maintenance
8Make sure that the paper feed roller stops rotating. When the message appears, 
load three sheets of A4 or Letter-sized plain paper in the paper source you selected 
in step 3.
9Confirm the displayed message, and then click  OK.
The paper that is loaded in the printer will feed through the printer and be ejected.
If the problem is not resolved, wipe the paper feed roller (A) located on the right side inside the 
Rear Tray with a moistened cotton swab or the li ke. Rotate the roller (A) manually as you clean 
it. Do not touch the roller with your fingers; rota te it with the cotton swab. If this does not solve 
the problem, contact your Canon Service representative.
„ Cleaning the Inside of the Printer
If the printed paper is smudged, the inside of the printer may be dirty. 
To always get best quality printing result, per iodical cleaning of the inside of the printer is 
recommended.
You can clean this part in two ways:
z See “Cleaning with the Printer Driver (Bottom Plate Cleaning)” on page 60.
z See “Cleaning the Protrusions Inside the Printer” on page 62.
Important
When using Photo Paper Plus Double Sided PP-101D, be sure to clean the inside of the printer 
before printing.
(A) 
						

							60Routine Maintenance
zCleaning with the Printer Driver (Bottom Plate Cleaning)
1Make sure that the printer is on and then remove any paper from the Rear Tray.
2Press the Open button to open the Paper Ou tput Tray and extend the Output Tray 
Extension.
3Fold a single sheet of A4 or Letter-sized plain paper in half widthwise, and then 
unfold the paper. 
4Load this and only this sheet of paper in the 
Rear Tray with the open side to the front.
Notez Make sure that the Inner Cover is closed.
Cleaning the Inside of the  Printer without a Computer
z The inside of the printer can also be cleaned without a computer; it can be performed from the 
printer itself.
1. Make sure that the printer is on and then remove any paper from the Rear Tray.
2. Press the Open button to open the Paper Output Tray and extend the Output Tray 
Extension.
3. Fold a sheet of A4 or Letter-sized plain  paper in half widthwise, and then unfold it.
4. Load this and only this sheet of paper in the Rear Tray with the open side to the front.
5. Hold down the  RESUME/CANCEL  button and release it when the  POWER lamp 
flashes green five times.
The paper cleans the inside of the printer as it feeds through the printer.
Check the folded part of the ejected paper. If it is smudged with ink, perform Bottom Plate 
Cleaning again.
If the problem is not resolved after performing cleaning twice, the protrusions inside the 
printer may be stained. Clean them according to instructions. See “Cleaning the Protrusions 
Inside the Printer” on page 62.
z When performing Bottom Plate Cleaning again, make sure to use a new piece of paper.
(A) Load the paper after unfolding it. (A) 
						

							61
Routine Maintenance
5Open the printer properties dialog box.
6Click the  Maintenance  tab, and then  Bottom Plate Cleaning .
7Confirm the displayed message and click  Execute.
The paper cleans the inside of the printer as it feeds through the printer.
Check the folded part of the ejected paper. If it is smudged with ink, perform Bottom Plate 
Cleaning again.
If the problem is not resolved after performi ng cleaning twice, the protrusions inside the 
printer may be stained. Clean them according to instructions. See “Cleaning the Protrusions 
Inside the Printer” on page 62.
1Make sure that the printer is on and then remove any paper from the Rear Tray.
2Press the Open button to open the Paper Ou tput Tray and extend the Output Tray 
Extension.
3Fold a single sheet of A4 or Letter-sized plain paper in half widthwise, and then 
unfold the paper. 
4Load this and only this sheet of paper in the 
Rear Tray with the open side to the front.
5Open the  Canon IJ Printer Utility  dialog box.
6Make sure that Cleaning is selected in the pop-up menu.
Important
zEven if the Cassette is selected as the paper source, paper will be fed from the Rear Tray.
z Do not perform any other operation while the bottom plate is being cleaned.
Note
When performing Bottom Plate Cleaning again, make sure to use a new piece of paper.
(A) Load the paper after unfolding it. (A) 
						

							62Routine Maintenance
7Click Bottom Plate Cleaning .
8Confirm the displayed message and click  Execute.
The paper cleans the inside of the printer as it feeds through the printer.
Check the folded part of the ejected paper. If it is smudged with ink, perform Bottom Plate 
Cleaning again.
If the problem is not resolved after performi ng cleaning twice, the protrusions inside the 
printer may be stained. Clean them according to instructions. See “Cleaning the Protrusions 
Inside the Printer” on page 62.
z Cleaning the Protrusions Inside the Printer
If protrusions inside the printer are stained, wipe  off any ink from the protrusions using a cotton 
swab or the like.
Important
z Even if the Cassette is selected as the paper source, paper will be fed from the Rear Tray.
z Do not perform any other operation while the bottom plate is being cleaned.
Note
When performing Bottom Plate Cleaning again, make sure to use a new piece of paper.
Caution
Be sure to turn off the power and disconnect the power cord before cleaning the printer. 
						

							63
Troubleshooting
Troubleshooting
This section describes troubleshooting tips for  problems you may encounter when using the printer.
z “Cannot Install the Printer Driver” on page 64
z “Cannot Connect to Computer Properly” on page 65
z “Print Results Not Satisfactory” on page 66
z “Printer Does Not Start” on page 70
z “Printer Moves But Ink Is Not Ejected” on page 71
z “Paper Does Not Feed Properly” on page 72
z “Paper Does Not Feed from the Paper Source Specified in the Printer Driver” on page 72
z “Paper Jams” on page 73
z “ALARM Lamp Flashes Orange” on page 77
z “Error Message Appears on the Computer Screen” on page 80
z “Error Message Appears on a PictBridge Compliant Device” on page 83
If an Error Occurs When the Printer Is Connected to a Computer
When an error occurs in printing such as the printer is out of paper or paper is jammed, a 
troubleshooting message is displa yed automatically. Take the appropriate action described in the 
message.
The message may vary depending on the version of your Windows operating system.
Note
This section mainly describes the methods of printer operation for troubleshooting. To handle problems 
using your computer, refer to “Troubleshooting” in the  User’s Guide on-screen manual. For details on how 
to view the on-screen manuals, see “Reading the On-screen Manuals” on page 86. 
						

							64Troubleshooting
Cannot Install the Printer Driver
CauseAction
Unable to proceed beyond the Printer 
Connection screen. If you were unable to proceed beyond the Printer Connection screen, follow the 
procedure below to reinstall the printer driver.
(1)
Click  Cancel  on the  Printer Connection  screen.
(2) Click  Start Over  on the Installation Failure  screen.
(3) Click  Back on the screen that appears next.
(4) Click  Exit on the  PIXMA XXX  screen (where “ XXX” is your printer’s name), 
then remove the CD-ROM.
(5) Turn the printer off.
(6) Restart the computer.
(7) Make sure you have no application software running, including anti-virus 
software.
(8) Follow the procedure described in your setup sheet to reinstall the printer 
driver.
Installation does not start automatically 
when the  Setup CD-ROM  is inserted 
into your computer’s disc drive.
(1) Click  Start then  Computer .
In Windows XP, Click  Start then  My Computer .
In Windows 2000, double-click the  My Computer icon on the desktop.
(2) Double-click the CD-ROM icon   on the displayed window.
NoteTo use the  Run command to start the setup program, specify your disc drive and 
then the name of the setup program,  MSETUP4.EXE. The drive letter of the disc 
drive depends on your computer.
Double-click the CD-ROM icon on your desktop to start installation.
If the CD-ROM icon is not displayed, restart your computer. If the icon is still not 
displayed, try different disks and see if they are displayed. If other disks are 
displayed, there is a problem with the  Setup CD-ROM. Contact a Canon Service 
representative.
Installation procedure not followed 
correctly. Follow the procedure described in your setup sheet for proper installation.
If the drivers were not installed correctly, uninstall the printer driver, restart your 
computer, and then reinstall the drivers. Refer to the 
PC Printing Guide on-
screen manual.
NoteIf the installer was forced to be terminated due to an Windows error, the system 
may be in an unstable condition and you may not be able to install the drivers. 
Restart your computer before reinstalling. 
						

							65
Troubleshooting
Cannot Connect to Computer Properly
„ Printing Speed Is Slow / USB 2.0 Hi-Speed Connection Does Not Work
„“This Device Can Perform Faster” Message Is Displayed
CauseAction
Your system environment is not fully 
compatible with USB 2.0 Hi-Speed. If your system environment is not fully compatible with USB 2.0 Hi-Speed, the 
printer will operate at a lower speed provided under USB 1.1. In this case, the 
printer operates properly but printing speed may slow down due to 
communication speed.
Check the following to ensure that your system environment supports USB 2.0 
Hi-Speed connection.
z
The USB port on your computer supports USB 2.0 Hi-Speed connection.
z The USB cable, and the USB hub if you are using one, support USB 2.0 Hi-
Speed connection.
Be sure to use a certified USB 2.0 Hi-Speed cable. We recommend the cable 
to be no longer than around 10 feet / 3 meters.
z The operating system of your computer supports USB 2.0 Hi-Speed 
connection.
Obtain and install the latest update for your computer.
z The USB 2.0 Hi-Speed driver operates properly.
Obtain the latest version of the USB 2.0 Hi-Speed driver compatible with your 
hardware and install it on your computer.
ImportantFor details on USB 2.0 Hi-Speed of your system environment, contact the 
manufacturer of your computer, USB cable, or USB hub.
CauseAction
Your system environment is not fully 
compatible with USB 2.0 Hi-Speed. Your system environment is not compatible with USB 2.0.
See “Printing Speed Is Slow / USB 2.0 Hi-Speed Connection Does Not Work” on 
page 65. 
						

							66Troubleshooting
Print Results Not Satisfactory
If the print result is not satisfactory such as  white streaks, misaligned lines, and uneven colors, 
confirm the paper and print quality settings first.
z Check 1: Do the page size and media type settings match the size and 
type of the loaded paper?
When these settings are incorrect,  you cannot obtain a proper print result. If you are printing a 
photograph or an illustration, incorrect paper type  setting may reduce the quality of printout color. 
Also, if you print with an incorrect paper type  setting, the printed surface may be scratched. In 
borderless printing, uneven coloring may occur depending on the combination of the paper type 
setting and the loaded paper.
z Check 2: Did you set the print quality setting appropriately?
Select a print quality option suitable to the paper and image for printing. If you notice blurs or 
uneven colors, increase the print quality setting and try printing again.
The method to confirm the paper and print qualit y settings differs depending on what you do with 
your printer.
z Check 3: If the problem is not resolved, there may be other causes.
See also the sections below.
z“Printing Does Not Start/Printing Is Blurred/Co lors Are Wrong/Straight Lines Are Misaligned” 
on page 67
z “Printed Paper Curls or Has Ink Blots” on page 67
z “Printed Surface Is Scratched/Paper Is Smudged” on page 68
To print from a PictBridge-
compliant device
Confirm by using your Pi
ctBridge compliant device.
See “Printing Photographs Directly from a Compliant Device” on 
page 24.
To print from a computer Confirm by using the printer driver. Refer to the PC Printing Guide  on-screen manual.