Canon printer PIXMA iP4300 User Manual

67
Troubleshooting
Inside of the printer is dirty. When performing duplex printing, if the paper size specified in the printer driver 
does not match the actual size of paper loaded in the paper source, the inside 
will become stained with ink, causing printed paper to become smudged.
zCheck the page size setting in your application. Then, check  Page Size on 
the  Page Setup  sheet in the printer properties dialog box of the printer driver 
(Windows) or the  Page Setup dialog box of the printer driver...

68Troubleshooting
Printing on inappropriate type of paper.
zCheck to see if the paper you are printing on is not too thick or curled.
See “Media Types You Cannot Use” on page 5.
z When performing Borderless Printing, print quality may be reduced at the top 
and bottom edges of the paper. Make sure that the paper you are using is 
suitable for Borderless Printing. 
For details, refer to the  Printer Driver Guide on-screen manual.
Paper is curled. If you are using paper with either any of the corners or...

69
Troubleshooting
Printer Does Not Start
CauseAction
Ink tank is empty. Open the Top Cover and check the ink lamps.
If an ink lamp is either flashing red at about 1-second intervals or is not lit, the 
tank is empty. 
Replace the ink tank, and close the Top Cover.
See “Replacing an Ink Tank” on page 26.
To continue printing, confirm the number of times the  ALARM lamp is flashing 
and take the appropriate action. See “ALARM Lamp Flashes Orange” on 
page 76.
NoteIf multiple ink lamps are flashing, check...

70Troubleshooting
Paper Does Not Feed Properly
Unnecessary print jobs are left in 
queue. / Computer problems. Restarting your computer may solve the problem.
If there are any unnecessary print jobs, follow the procedure below to delete 
them.
(1)
Open the printer properties dialog box.
Refer to “Opening the Printer Properties Dialog Box Directly from the Start 
Menu” in “Opening the Printer Properties Dialog Box (Windows)” of the 
User’s Guide  on-screen manual.
(2) Click the  Maintenance  tab and then...

71
Troubleshooting
Paper not loaded properly. Make sure of the following when you load paper in the printer.
zWhen loading two or more sheets of paper, align the edges of the sheets 
before loading.
z Always load the paper in portrait orientation, either in the Auto Sheet Feeder 
or the Cassette, regardless of the printing orientation.
z When loading paper in the Auto Sheet Feeder, load the paper with the print 
side facing UP. Align the right edge of the paper stack against the Cover 
Guide and slide...

72Troubleshooting
Paper Jams
CauseAction
Paper jammed in the Paper Output Slot 
or the Auto Sheet Feeder. Remove the paper following the procedure below.
(1)
Slowly pull the paper out, either from the Auto Sheet Feeder or from the 
Paper Output Slot, whichever is easier.
z If the paper tears and a piece remains inside the printer, open the Top Cover 
and remove it.
After removing all paper, close the Top Cover, turn the printer off, and turn it 
back on.
* Be careful not to touch the components inside...

73
Troubleshooting
Landscape 4 x 6 / 101.6 x 152.4 mm 
paper loaded in the Cassette jammed 
inside the printer. Always load 4 x 6 / 101.6 x 152.4 mm media in portrait orientation regardless 
of the printing orientation.
Remove the paper following the procedure below.
(1)
Turn off the power, and then open the Rear Cover.
(2) Fold a piece of A4 or Letter-sized plain paper in four, push it in until it hits the 
jammed paper, then pull out the paper folded in four. 
(3) Close the Rear Cover, then turn on the...

74Troubleshooting
Paper jammed inside the printer at the 
transport unit. Remove the paper following the procedure below.
(1)
Open the Rear Cover.
(2) If you can see the jammed paper, slowly pull the paper out.
z Be careful not to touch the components inside the printer.
z If you cannot pull the paper out, turn the printer off and turn it back on. The 
paper will be ejected automatically.
(3) Close the Rear Cover.
(4) If you were not able to remove the paper out in step 2, remove the Cassette.
(5) Slowly...

75
Troubleshooting
Paper jammed inside the printer at the 
duplex transport section. Remove the paper following the procedure below.
(1)
Remove the Cassette.
If the paper is loaded in the Auto Sheet Feeder, remove the paper from the 
Auto Sheet Feeder and close the Paper Support.
(2) Set the printer upright with the rear side down.
(3) Slowly pull the jammed paper out while pulling the green cover toward you.
CautionSet the printer back to its original position immediately after removing the 
jammed...

76Troubleshooting
ALARM Lamp Flashes Orange
„ALARM Lamp Flashes Orange 
When a printer error occurs, the  ALARM lamp flashes orange as shown below. The number of 
flashes indicates the type of error that has oc curred. Count the flashes and take the appropriate 
action to correct the error.
CauseAction
Two flashes: Printer is out of paper. /
Paper does not feed. Reload paper in the Auto Sheet Feeder or Cassette and press the 
RESUME/
CANCEL  button.
Three flashes: Paper Output Tray is 
closed. / Paper...