Canon printer PIXMA iP4200 User Manual

							Printing Maintenance57
(5) When the confirmation message is displayed, click  OK. 
Print Head Deep Cleaning  starts when the POWER lamp starts blinking green. 
Do not perform any other operation until the  Print Head Deep 
Cleaning  finishes. This takes about 75 seconds.
4Print the nozzle check pattern to check the Print Head condition.
See “Printing the Nozzle Check Pattern ” on page 47.
If a particular color is not printed properly, replace the ink tank of that color. See 
“ Replacing an Ink Tank ” on page 37.
z If the print head nozzles are still not clean, open the Top Cover and 
ensure that there are sufficient ink levels in all ink tanks and turn off 
the printer. Be sure to perform another  Print Head Deep Cleaning 24 
hours after turning off the printer.
z If this does not solve the problem, the Print Head may be worn out. 
Contact the Customer Care Center.
(3) Select the ink group to clean.
When cleaning the nozzles of black 
ink tanks: select  Black to clean the 
nozzles of PGI-5BK,  Color to clean 
the nozzles of CLI-8BK.
Clicking  Initial Check Items 
displays the items to be checked 
before cleaning.
(4) Click  Execute. 
						

							Printing Maintenance
58
1Ensure that the printer is on.
2Open the Canon IJ Printer Utility  dialog box.
(1) Select Applications  from the Go menu, and then double-click the  Utilities folder.
(2) Double-click the  Printer Setup Utility icon.
When using Mac OS X v.10.2, double-click the  Print Center icon.
(3) Select the name of your printer from the  Name list and click  Utility. 
When using Mac OS X v.10.2, select the name of your printer from the  Name list 
and click  Configure .
(4) Select the name of your printer from the  Product list and click  Maintenance.
3Start Print Head Deep Cleaning.
(1) Ensure that  Cleaning is 
selected from the pop-up 
menu.
(2) Click  Deep Cleaning . 
						

							Printing Maintenance59
Print Head Deep Cleaning  starts when the POWER lamp starts blinking green. 
Do not perform any other operation until the  Print Head Deep Cleaning 
finishes. This takes about 75 seconds.
4Print the nozzle check pattern to check the Print Head condition.
See  “Printing the Nozzle Check Pattern ” on page 47.
If a particular color is not printed properly, replace the ink tank of that color. See 
“ Replacing an Ink Tank ” on page 37.
z If the print head nozzles are still not clean, open the Top Cover and 
ensure that there are sufficient ink levels in all ink tanks and turn off 
the printer. Be sure to perform another  Print Head Deep Cleaning 24 
hours after turning off the printer.
z If this does not solve the problem, the Print Head may be worn out. 
Contact the Customer Care Center.
(3) Select the ink group to clean.
When cleaning the nozzles of black 
ink tanks: select  Black to clean the 
nozzles of PGI-5BK,  Color to clean 
the nozzles of CLI-8BK.
Clicking  Initial Check Items 
displays the items to be checked 
before cleaning.
(4) Click  OK. 
						

							Printing Maintenance
60
Aligning the Print Head
This operation must be carried out when using the printer for the first time. Aligning the 
Print Head positions allows you to print  without shifts in the color registration.
Print head alignment is performed either automatically or manually. This section deals with 
automatic Print Head alignment only.
z Automatic print head alignment cannot be performed from the Cassette. 
Always load paper in the Auto Sheet Feeder.
z Ensure that the Inner Cover is closed.
Aligning the Print Head Without a Computer
z The Print Head can also be aligned from the printer itself. If the printer driver 
is not installed in the computer, align the print head in this way.
1. With the printer on, load a sheet of Letter-sized plain paper in the Auto 
Sheet Feeder. 
2. Hold down the  RESUME/CANCEL button until the POWER lamp flashes 
green four times, and then release it immediately.
1With the printer on, load a sheet of Le tter-sized plain paper in the Auto Sheet 
Feeder.
2Open the printer properties dialog box.
See  “Opening the Printer Properties Dialog  Box Directly from the Start Menu” on 
page 35.
3Print the pattern.
(1) Click the  Maintenance  tab. 
(2) Click  Print Head Alignment . 
						

							Printing Maintenance61
It takes about four minutes to finish printing. Do not open the Top Cover 
while printing.
Clicking Check Setting  prints the current settings and finishes the print 
head alignment.
4Check the printed pattern.
If the pattern is printed as shown below, the Print Head is aligned automatically. The 
printer is now ready to use.
z If the pattern is not printed successfully, refer to “Eleven flashes” in 
“Handling Error Messages ” on page 77.
z If results of Automatic Print Head Alignment are not satisfactory, refer 
to “Routine Maintenance” of the 
User’s Guide and align the Print Head 
manually.
z The pattern is printed in black and blue.
(3) Read the message and click  Print 
Head Alignment . 
						

							Printing Maintenance
62
1With the printer on, load a sheet of Letter-sized plain paper in the Auto Sheet 
Feeder.
2Open the  Canon IJ Printer Utility  dialog box.
(1) Select Applications  from the Go menu, and then double-click the  Utilities folder.
(2) Double-click the  Printer Setup Utility icon.
When using Mac OS X v.10.2, double-click the  Print Center icon.
(3) Select the name of your printer from the  Name list and click  Utility. 
When using Mac OS X v.10.2, select the name of your printer from the  Name list 
and click  Configure .
(4) Select the name of your printer from the  Product list and click  Maintenance.
3Print the pattern.
It takes about four minutes to finish printing. Do not open the Top Cover 
while printing.
Clicking Check Setting  prints the current settings and finishes the print 
head alignment.
(1) Select  Te s t  P r i n t  from the 
pop-up menu.
(2) Click  Print Head Alignment .
(3) Read the message and click 
Print Head Alignment .  
						

							Printing Maintenance63
4Check the printed pattern.
If the pattern is printed as shown below, the Print Head is aligned automatically. The 
printer is now ready to use.
zIf the pattern is not printed successfully, refer to “Eleven flashes” in 
“Handling Error Messages ” on page 77.
z If results of Automatic Print Head Alignment are not satisfactory, refer 
to “Routine Maintenance” of the 
User’s Guide and align the Print Head 
manually.
z The pattern is printed in black and blue. 
						

							Troubleshooting
64
Troubleshooting
This section provides troubleshooting tips for the most common printing problems. 
Troubleshooting usually falls into one of the following categories. 
z “Cannot Install the Printer Driver ” on page 65
z “Cannot Connect to PC Properly ” on page 66
z “Print Results Not Satisfactory or Contains Errors ” on page 67
z “Troubleshooting Printer Hardware ” on page 70
z “Paper Does Not Feed Properly ” on page 72
z “Paper Jams ” on page 73
z “Handling Error Messages ” on page 77
z “An Error Message Appears on the Screen ” on page 79
z “Cannot Print Properly from the Digital Camera ” on page 81
Refer to the 
User’s Guide for additional information on to pics not covered in this section.
When an Error Occurs
When an error occurs in printing such as the printer is out of paper or paper jams, a 
troubleshooting message is displayed automatically. Take the appropriate action described 
in the message.
The message may vary depending on the version of your Windows operating system. 
						

							Troubleshooting65
Cannot Install the Printer Driver
ProblemPossible CauseTr y This
Cannot Install the 
Printer Driver Installation 
procedure not 
followed correctly Follow the Easy Setup Instructions packaged with your printer for proper printer 
driver installation.
If the installer was forced to be terminated due to an error, Windows may be 
unstable. Remove the CD-ROM from the CD -ROM drive and restart your computer. 
Reinstall the printer driver. If this problem persists, refer to your Windows 
documentation for more information.
Other applications 
(including anti-virus 
software) running 
in the background Other applications opened on your comput
er can interfere with the installation 
routine. Close all open software applications before reinstalling the printer driver. 
Refer to the 
Easy Setup Instructions for installing the printer driver.
Installation does 
not start 
automatically when 
the 
Setup Software 
& User’s Guide CD-
ROM is inserted 
into the drive
If the printer driver installation did not start automatically when you inserted the Setup Software & User’s Guide CD-ROM into the CD-ROM drive:
1. Click  Start and select  My Computer . 
2. Double-click the  CD-ROM icon.
For non-Windows XP, open the  My Computer window, and then double-click the 
CD-ROM  icon.
Double-click the  CD-ROM icon on your desktop to start installation.
If the  CD-ROM  icon is not displayed on the deskto p, there is a problem with the CD-
ROM. Contact the Customer Care Center.
Unable to proceed 
beyond the  Printer 
Connection  screen Reinstall the printer driver.
1. Click 
Cancel on the  Printer Connection  
screen.
2. Click  Start Over  on the Installation 
Failure  screen.
3. Click  Back on the screen that appears 
next.
4. Click  Exit on the Welcome screen, then 
remove the CD-ROM.
5. Turn the printer off.
6. Check the cable connection.
7. Restart the computer.
8. Carefully follow the procedures  described in the 
Easy Setup 
Instructions and reinstall the driver. 
						

							Troubleshooting
66
Cannot Connect to PC Properly
 ProblemPossible CauseTr y This
Printing Speed Is 
Slow / USB 2.0 
Hi-Speed 
Connection Does 
Not WorkYo u r  e n v i r o n m e n t  i s  
not fully compatible 
with USB 2.0.
If your environment is not fully compatible with USB 2.0, the printer will operate at 
a lower speed provided under USB 1.1.
Check the following to ensure that your PC environment supports USB 2.0 Hi-
Speed connection.
z
The USB port on your PC supports USB 2.0 Hi-Speed connection.
z Both the USB cable and USB hub support USB 2.0 Hi-Speed connection.
Be sure to use a certified USB 2.0 Hi-Speed cable. You are recommended to use 
the cable no longer than 3 meters.
z Your PC supports the USB 2.0 Hi-Speed connection.
Obtain the latest version of the OS update program and install it on your PC.
z The USB 2.0 Hi-Speed driver operates properly.
Obtain the latest version of the USB 2.0 Hi-Speed driver and install it on your 
PC.
When you 
connect to a 
computer 
running Windows 
XP, the screen 
shows the 
warning message 
“High-SPEED USB 
Device Plugged 
into non-High- 
SPEED USB Hub” Yo u r  e n v i r o n m e n t  i s  
not fully compatible 
with USB 2.0.
See 
“Printing Speed Is Slow / USB 2.0 Hi-Speed Connection Does Not Work ” on 
page 66.