Canon printer PIXMA iP4000 User Manual
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Troubleshooting 77 An Error Message Appears on the Screen ProblemPossible CauseTr y This Writing Error/ Output Error/ Communication ErrorPrinter is not ready Ensure that the P POWER lamp lights green. If the P POWER lamp is off, turn the printer on. The PPOWER lamp will flash green when the printer is initializing. Wait until the POWER lamp stops flashing. When the P POWER lamp is flashing orange, an error may occur in the printer. For details on how to resolve the error, refer to “HHandling Error Messages”on page 75. Paper is not loaded Load paper and press the R RESUME/CANCEL button. If paper is loaded, ensure that the paper source is selected correctly. Select the paper source with the Paper Feed Switch on the printer, or select it in the printer driver. Paper is not loaded correctlyRemove the paper, fan the paper to ensure that sheets are not sticking together, and reload the paper correctly into the Sheet Feeder or Cassette. Printer port setting does not match the interface connected to the printerCheck the printer port settings. 1. Open the P Printer Properties dialog box. See “OOpening the Printer Properties Dialog Box Directly from the Start Menu”on page 28. 2. Click the P Port tab (or the DDetails tab) to confirm the port settings. A parallel port is selected if the port on the printing side is LPT1: (ECP printer port). A USB port is selected if either USBnnn (Canon iPXXXX) or MPUSBPRNnn (Canon iPXXXX) (where n is a number, and XXXX is 4000 or 3000) is indicated. If the port setting is not correct, change the port setting according to the interface you are using on the P Port tab (or the DDetails tab), or reinstall the printer driver. Faulty connection Ensure that the printer cable is securely connected to the computer. zIf using a switching hub or other device, disconnect the printer and reconnect it directly to the computer and try printing again. If successful, the problem may have been with the device. zThere could also be a problem with the cable(s). Replace the cable(s) and try printing again. Printer driver is not installed properlyUninstall then reinstall the printer driver. 1. Click S Start, and select AAll Programs (or PPrograms), the name of your printer, and UUninstall. 2. Follow the on-screen instructions to uninstall the driver. 3. Follow the procedures described in the Easy Setup Instructions and reinstall the printer driver.
Troubleshooting 78 Writing Error/ Output Error/ Communication ErrorPrinter port error Verify the printer port status. When using the USB interface 1. Click SStart, right-click MMy Computer and select PProperties. When using versions of Windows other than Windows XP, right-click MMy Computer on the desktop and select PProperties. 2. Click the HHardware tab and click DDevice Manager. Double-click UUniversal Serial Bus controllers, and UUSB Printing Support. When using Windows Me, or Windows 98, click the DDevice Manager tab. Double-click UUniversal Serial Bus controllers, and double-click the name of your printer. 3. Check whether the G General tab shows any unusual condition. When using the parallel interface (iP4000 only) 1. Click S Start, right-click MMy Computer and select PProperties. When using versions of Windows other than Windows XP, right-click MMy Computer on the desktop and select PProperties. 2. Click the HHardware tab and click DDevice Manager. When using Windows Me, Windows 98, or Windows 95, click the DDevice Manager tab. 3. Double-click P Ports (COM & LPT), and PPrinter Port (LPT1). 4. Check whether the GGeneral tab shows any unusual condition. 5. Click the RResources tab and check CConflicting device list. The conflicting devices may cause errors. Refer to the manuals of devices and delete the unnecessary conflicting devices. Cannot print with Automatic Duplex PrintingSize of loaded paper is incorrectEnsure that the size of loaded paper is suitable for AAutomatic Duplex Printing. Incorrect paper size is selectedCheck the PPaper Size setting from within your application to ensure that it matches the size of the paper loaded. Check P Paper Size on the PPage Setup tab in the PPrinter Properties dialog box (Windows) or the PPage Setup dialog box (Macintosh) to ensure that it matches the size of the paper loaded. For the paper size compatible with A Automatic Duplex Printing, refer to “Automatically Printing on Both Sides of the Page” on the User’s Guide. To print on both sides of the page manually, follow the procedure below. On the PPage Setup tab, clear the AAutomatic check box. Then try printing again. In Windows NT 4.0, you cannot switch to manual duplex printing. When using Mac OS 9.x, click OOptions in the PPrint dialog box, and then clear the Automatic check box. Then try printing again. Mac OS X does not support the manual duplex printing. ProblemPossible CauseTr y This
Troubleshooting 79 “Error No.: 300” *Printer is not ready Ensure that the P POWER lamp lights green. If the P POWER lamp is off, turn the printer on. The P POWER lamp will flash green when the printer is initializing. Wait until the POWER lamp stops flashing. When the P POWER lamp is flashing orange, an error may occur in the printer. For details on how to resolve the error, refer to “HHandling Error Messages”on page 75. Printer is not properly connectedEnsure that the printer is securely connected to the computer. zIf using a switching hub or other device, disconnect the printer and reconnect it directly to the computer and try printing again. If successful, the problem may have been with the device. zThere could also be a problem with the cable(s). Replace the cable(s) and try printing again. Specified printer name is not on the print list under Printer Setup Utility (P Print Center)1. Select Application from the G Go menu. 2. Double-click PPrinter Setup Utility in the UUtility folder. When using versions of Mac OS other than Mac OS X v.10.3.x, double-click the P Print Center icon. 3. Ensure that the name of your printer is indicated in the printer list. If the name of your printer does not appear in the printer list, carefully follow the procedures described in the Easy Setup Instructions and reinstall the driver. “Error No.: 1700”*Waste ink absorber almost fullThe printer has a built-in waste ink absorber to hold the ink used during print head cleaning. Eight flashes indicates that this absorber is nearly full. Press the RRESUME/CANCEL button to clear the error so you can continue printing. Before the waste ink absorber becomes completely full, contact the Customer Care Center. “Error No.: 1851”*Inner Cover is open when printing startsClose the Inner Cover, then press the R RESUME/CANCEL button. “Error No.: 1856”*Inner Cover is opened while printingClose the Inner Cover, then press the R RESUME/CANCEL button. Try printing again. “Error No.: 2001”*A specified period of time has elapsed without receiving a response from the digital camera/The digital camera or digital video camcorder connected is not compatible with this printerDisconnect the camera cable, press the R RESUME/CANCEL button on the printer and reconnect the cable. If the error is still unresolved, there is a possibility that you are using a digital camera or digital video camcorder that is not supported by this printer. Use a digital camera or digital video camcorder compatible with this printer. “Error No.: 2500”*Automatic Print Head alignment failedSee “Eleven flashes” in “H Handling Error Messages”on page 75. * When using Mac OS 9.x, a character is displayed before the error number. ProblemPossible CauseTr y This
Troubleshooting 80 Cannot Print Properly from the Digital Camera The following are the possible errors that may occur when printing directly from a digital still camera or digital video camcorder*, and the countermeasures to eliminate them. *Hereafter, the digital still camera and digital video camcorder are collectively called a digital camera or camera. *1To resume printing, you can press the RRESUME/CANCEL button on the printer instead of selecting CContinue. Camera Error MessagePossible CauseTr y This Printer in use Images are being printed from the computerWait until printing ends. The printer automatically starts printing the images from the camera after completing the current printing. Printer warming up The printer is warming up Wait until warm-up ends. When it is ready, the printer starts printing automatically. No paper No paper is loaded Load paper in either the Sheet Feeder or Cassette which you have selected with the Paper Feed Switch on the printer, and select C Continue*1 in the display on your camera. Paper error The Paper Output Tray is closedOpen it to resume printing. If the Inner Cover is open, close it. Paper jam A paper is jammed in the printerSelect S Stop in the display on your camera to stop printing. Remove the jammed paper, load new paper, and press the RESUME/CANCEL button on the printer and retry printing. Printer cover open The Top Cover is open Close the Top Cover on the printer. No print head The Print Head is defective or not installed (The P POWER lamp on the printer flashes five times.)Install a Print Head according to the Easy Setup Instructions. If the Print Head has already been installed, remove it to check for any dirt or debris at its contacts. After cleaning, reinstall the Print Head. If the error still remains, the Print Head may be defective. Contact the Customer Care Center. Waste tank (ink absorber) fullThe waste ink absorber is nearly fullThe printer has a built-in waste ink absorber to hold the ink used during print head cleaning. This error message indicates that the waste ink absorber is nearly full. You can continue printing for a while by selecting C Continue*1 in the display on your camera. However, because printing is disabled once the waste ink absorber becomes completely full, you are recommended to contact the Customer Care Center as early as possible. Ink is low It is about time to replace the ink tank with a new oneSelect C Continue*1 in the display on your camera to resume printing. Ink tank is empty Replace the ink tank with a new onePrinting resumes once the Top Cover is closed after ink tank replacement. You can continue printing by selecting C Continue*1 in the display on your camera with the ink tank empty. But, it is recommended you replace it with a new one immediately after printing. It may damage the printer if you continue printing with empty ink tanks. Printer error An error requiring servicing might have occurred (the POWER lamp on the printer flashes alternately orange and green).Select S Stop in the display on your camera to stop printing. Disconnect the cable between the printer and the camera, turn off the printer, and unplug the power cord of the printer from the power supply. After a while, plug the power cord of the printer back in, turn on the printer, and then reconnect the camera to the printer. If the same error occurs, contact the Customer Care Center.
Troubleshooting 81 z“PictBridge” or Canon “Bubble Jet Direct” compatible digital cameras can be connected to your printer for direct printing. zThis section describes errors that are indicated on Canon-brand PictBridge- or Bubble Jet Direct-compatible cameras. The error messages and operations may vary depending on the camera you are using. For errors on non-Canon PictBridge-compatible cameras, count the number of flashes the P POWER lamp on the printer makes and check for the cause of the error and take the appropriate action. For details, see “H Handling Error Messages”on page 75. zConnecting a digital camera not compatible with “PictBridge” or “Bubble Jet Direct” makes the P POWER lamp on your printer flash nine times. In such a case, unplug the cable connecting the camera to the printer, and press the RESUME/CANCEL button on the printer. zA communication time out occurs if printing takes a long time or if it takes too much time to send data. This may stop printing. In such a case, disconnect the cable between the printer and the camera, press the R RESUME/CANCEL button on the printer, and reconnect the cable between the printer and the camera. Then, turn the camera on, if it does not automatically turn on. If the problem is still unresolved, select some other photo and check if it can be printed or not. zThe print head nozzles may be clogged if printing becomes faint or colors are incorrect. See “W When Printing Becomes Faint or Colors are Incorrect”on page 48. zIf the paper is curled or its surface is scratched during printing, make sure that you are using the correct type of paper. If this error occurs even when you are using the correct type of paper, select P Prevent paper abrasion on Custom Settings in the printer driver. See “P Print Quality is Poor or Contains Errors”on page 67. zTo disconnect the cable connected between the digital camera and printer, follow the procedure below. 1. Disconnect the cable from the printer. 2. Turn off the digital camera. 3. Disconnect the cable from the digital camera. When disconnecting the cable, be sure to hold the connector by its sides. zFor the errors indicated on the camera and their solution, also refer to the user’s manual of the camera. For other troubles on the digital camera, contact the manufacturer.
Appendix 82 Appendix Installing the Printer Driver When Using Mac OS 9 When using Mac OS 9, install the printer driver following the procedure below. Before installing the driver, disable all virus detection programs and automatically loading programs, or remove them from your system folder. 1Turn on your Mac and insert the Setup Software & User’s Guide CD-ROM. 2Open the MMac OS 9 folder on the CD-ROM, then double–click the PPrinter Driver folder. 3Double-click the IInstaller icon in the PPrinter Driver folder. 4Read the LLicense Agreement and click AAccept, if you agree. 5Click IInstall. The printer driver will load automatically. 6If the message “No other applications can be running” appears, click Continue. 7When the “Installation was successful” screen is displayed, click RRestart. 8From the AApplication folder, double-click on the software to be installed. Follow the on-screen instructions. 9When the “Installation has Finished” screen appears, click OOK. 10When prompted, restart your computer. 11After the computer restarts, TURN THE PRINTER ON, and select the AApple menu, then C Chooser. 12Click the PPIXMA iP4000 or PPIXMA iP3000 icon in the CChooser. Do not click the PPIXMA iP4000(SV) or PPIXMA iP3000(SV) icon. 13Close the CChooser. Register your product at wwww.registercanon.com to ensure product support.
Appendix 83 14To ensure highest quality output, carry out Print Head alignment. Refer to the Printer Driver Guide for Mac OS 9 located on the Setup Software & User’s Guide CD-ROM for instructions on how to align the Print Head.
Appendix 84 User’s Guide Table of Contents Your printer’s electronic User’s Guide, located on the Setup Software and User’s Guide CD- ROM , offers detailed information on the following topics. How to Use This Manual How to Read This Manual Safety Precautions Printer Parts and Their Functions Front View Operation Panel Rear View Inside the Printer Using the Sheet Feeder and the Cassette Loading Paper Changing the Paper Source Further Printing Techniques Printing Photographs Automatically Printing on Both Sides of the Page Specifying Paper in the Cassette Printer Driver Functions (Windows) Printer Driver Functions (Macintosh) BJ Printer Utility (Macintosh) Printing Media Compatible Media Types High Resolution Paper Glossy Photo Paper Photo Paper Pro Photo Paper Plus Glossy Photo Paper Plus Semi-gloss Matte Photo Paper Transparencies T-Shirt Transfers Envelopes Checking the Status of the Printer BJ Status Monitor Functions (Windows) Printer Setup Utility (Macintosh) Routine Maintenance Replacing an Ink Tank When Printing Becomes Faint or Colors are Incorrect Printing the Nozzle Check Pattern Print Head Cleaning Print Head Deep Cleaning Aligning the Print Head Transporting Printer Troubleshooting Cannot Install Printer Driver Print Quality is Poor Printer Does Not Start or Stops During Print Jobs Paper Does Not Feed Properly Paper Jams The POWER Lamp Flashes Orange An Error Message is Displayed on the Screen Cannot Print Properly from the Digital Camera Cannot Print Properly with Automatic Duplex Printing Problems Relating to Windows Appendix Printing Area Uninstalling Printer Drivers Uninstalling the Electronic Manual (Windows) Specifications Index
Appendix 85 Specifications Printer Printing resolution:4800 x 1200 dpi. max. Print speed * * Print speed may vary with the content of the document and the processing speed of the host computer.Black printing (text pattern) Max Speed (Custom Setting 5): 25 ppm (iP4000) / 22 ppm (iP3000) Standard: 15 ppm (iP4000) / 15 ppm (iP3000) Color printing Max Speed (Custom Setting 5): 17 ppm (iP4000) / 15 ppm (iP3000) Standard: 11 ppm (iP4000) / 11 ppm (iP3000) Print width:203.2 mm max. (8.0 inches) (for Borderless Printing: 215.9 mm / 8.5 inches) Resident print control mode:Canon extended mode Receive buffer:42 KB Interface (parallel): Interface (USB):IEEE 1284-compatible (iP4000 only) USB Acoustic noise level:Approx. 35 dB (A) (in the highest print quality mode) Operating environment:Temperature: 5 to 35°C (41 to 95°F) Humidity: 10 to 90%RH (no condensation) Storage environment:Temperature: 0 to 40°C (32 to 104°F) Humidity: 5 to 95% RH (no condensation) Power supply:AC 110-120 V, 50/60 Hz AC 220-240 V, 50/60 Hz Power consumption:Print standby: Approx. 0.5 W Printing: Approx. 16 W (iP4000)/Approx. 15 W (iP3000) Dimensions (with the Paper Support and Paper Output Tray retracted):418 (W) x 286 (D) x 170 (H) mm 16.5 (W) x 11.2 (D) x 6.7 (H) inches Weight:6.7 kg (14.74 lb.) (iP4000)/6.5 kg (14.3 lb) (iP3000) Print Head:Black (BCI-3eBK): 320 nozzles (600 dpi) Yellow (BCI-6Y), Black (BCI-6BK) (iP4000 only): 256 nozzles per color (1200 dpi) Cyan (BCI-6C), Magenta (BCI-6M): 512 nozzles per color (1200 dpi)
Appendix 86 Ink Tanks:Capacity (pages): Black (BCI-3eBK) approx. 740*1, approx. 1500*2(iP4000/ iP3000) Black (BCI-6BK) approx. 2000 *2 (iP4000 only) Cyan (BCI-6C) approx. 550*2(iP4000)/approx. 570*2 (iP3000) Magenta (BCI-6M) approx. 430*2(iP4000)/approx. 440*2 (iP3000) Yellow (BCI-6Y) approx. 360*2(iP4000)/approx. 380*2 (iP3000)*11500 characters per page, normal text, at standard and plain paper mode with Windows XP printer driver *2Based on printing the ISO JIS-SCID No.5 pattern at standard and plain paper mode with Windows XP printer driver Camera Direct Print (Canon “Bubble Jet Direct”) InterfaceDirect Print Port (Connect a iP4000- or iP3000-compatible digital camera or digital video camcorder using the USB cable supplied with the camera.) Compatible digital cameras and digital video camcordersiP4000- or iP3000-compatible digital cameras and digital video camcorders Compatible PaperCard #1 (Photo Paper Pro 4" x 6"/101.6 x 152.4 mm) Card #2 (Photo Paper Plus Glossy, Photo Paper Plus Semi- gloss, or Glossy Photo Paper 4" x 6"/101.6 x 152.4 mm) Card #3 (Photo Paper Plus Glossy 5" x 7"/127.0 x 177.8 mm) LTR (Photo Paper Pro, Photo Paper Plus Glossy, Photo Paper Plus Semi-gloss, or Glossy Photo Paper Letter size) A4 (Photo Paper Pro, Photo Paper Plus Glossy, Photo Paper Plus Semi-gloss, or Glossy Photo Paper A4 size) Layout PrintStandard: Borderless / with border, Index Print: 15-80 images (depending on the size of print media) Print QualityStandard EffectExifPrint DPOF FunctionsVer. 1.00 compatible (Index print, number of copies, select images, print special characters (date/image no.)) Printer