Canon printer PIXMA iP4000 User Manual

							Troubleshooting
77
An Error Message Appears on the Screen
ProblemPossible CauseTr y This
Writing Error/
Output Error/
Communication 
ErrorPrinter is not ready Ensure that the P
POWER lamp lights green.
If the P
POWER lamp is off, turn the printer on.
The PPOWER lamp will flash green when the printer is initializing. Wait until the 
POWER lamp stops flashing.
When the P
POWER lamp is flashing orange, an error may occur in the printer. For 
details on how to resolve the error, refer to “HHandling Error Messages”on page 
75.
Paper is not loaded Load paper and press the R
RESUME/CANCEL button.
If paper is loaded, ensure that the paper source is selected correctly. Select the 
paper source with the Paper Feed Switch on the printer, or select it in the printer 
driver.
Paper is not loaded 
correctlyRemove the paper, fan the paper to ensure that sheets are not sticking together, 
and reload the paper correctly into the Sheet Feeder or Cassette.
Printer port setting 
does not match the 
interface connected 
to the printerCheck the printer port settings.
1. Open the P
Printer Properties dialog box.
See “OOpening the Printer Properties Dialog Box Directly from the Start 
Menu”on page 28.
2. Click the P
Port tab (or the DDetails tab) to confirm the port settings. 
A parallel port is selected if the port on the printing side is LPT1: (ECP printer 
port). A USB port is selected if either USBnnn (Canon iPXXXX) or 
MPUSBPRNnn (Canon iPXXXX) (where n is a number, and XXXX is 4000 or 
3000) is indicated.
If the port setting is not correct, change the port setting according to the 
interface you are using on the P
Port tab (or the DDetails tab), or reinstall the 
printer driver.
Faulty connection Ensure that the printer cable is securely connected to the computer.
zIf using a switching hub or other device, disconnect the printer 
and reconnect it directly to the computer and try printing again.
If successful, the problem may have been with the device.
zThere could also be a problem with the cable(s). Replace the 
cable(s) and try printing again.
Printer driver is not 
installed properlyUninstall then reinstall the printer driver.
1. Click S
Start, and select AAll Programs (or PPrograms), the name of your printer, 
and UUninstall.
2. Follow the on-screen instructions to uninstall the driver.
3. Follow the procedures described in the 
Easy Setup Instructions and reinstall 
the printer driver. 
						

							Troubleshooting
78
Writing Error/
Output Error/
Communication 
ErrorPrinter port error Verify the printer port status.
When using the USB interface
1. Click SStart, right-click MMy Computer and select PProperties.
When using versions of Windows other than Windows XP, right-click MMy 
Computer on the desktop and select PProperties.
2. Click the HHardware tab and click DDevice Manager. Double-click UUniversal 
Serial Bus controllers, and UUSB Printing Support.
When using Windows Me, or Windows 98, click the DDevice Manager tab. 
Double-click UUniversal Serial Bus controllers, and double-click the name of 
your printer.
3. Check whether the G
General tab shows any unusual condition.
When using the parallel interface (iP4000 only)
1. Click S
Start, right-click MMy Computer and select PProperties.
When using versions of Windows other than Windows XP, right-click MMy
Computer on the desktop and select PProperties.
2. Click the HHardware tab and click DDevice Manager.
When using Windows Me, Windows 98, or Windows 95, click the DDevice
Manager tab.
3. Double-click P
Ports (COM & LPT), and PPrinter Port (LPT1).
4. Check whether the GGeneral tab shows any unusual condition.
5. Click the RResources tab and check CConflicting device list.
The conflicting devices may cause errors. Refer to the manuals of devices 
and delete the unnecessary conflicting devices.
Cannot print with 
Automatic Duplex 
PrintingSize of loaded 
paper is incorrectEnsure that the size of loaded paper is suitable for AAutomatic Duplex Printing.
Incorrect paper size 
is selectedCheck the PPaper Size setting from within your application to ensure that it 
matches the size of the paper loaded.
Check P
Paper Size on the PPage Setup tab in the PPrinter Properties dialog box 
(Windows) or the PPage Setup dialog box (Macintosh) to ensure that it matches 
the size of the paper loaded.
For the paper size compatible with A
Automatic Duplex Printing, refer to 
“Automatically Printing on Both Sides of the Page” on the User’s Guide.
To print on both sides of the page manually, follow the procedure 
below.
On the PPage Setup tab, clear the AAutomatic check box. Then try printing again.
In Windows NT 4.0, you cannot switch to manual duplex printing.
When using Mac OS 9.x, click OOptions in the PPrint dialog box, and then clear the 
Automatic check box. Then try printing again. Mac OS X does not support the 
manual duplex printing.
ProblemPossible CauseTr y This 
						

							Troubleshooting
79
“Error No.: 300” *Printer is not ready Ensure that the P
POWER lamp lights green.
If the P
POWER lamp is off, turn the printer on.
The P
POWER lamp will flash green when the printer is initializing. Wait until the 
POWER lamp stops flashing.
When the P
POWER lamp is flashing orange, an error may occur in the printer. For 
details on how to resolve the error, refer to “HHandling Error Messages”on page 
75.
Printer is not 
properly connectedEnsure that the printer is securely connected to the computer.
zIf using a switching hub or other device, disconnect the printer 
and reconnect it directly to the computer and try printing again.
If successful, the problem may have been with the device.
zThere could also be a problem with the cable(s). Replace the 
cable(s) and try printing again.
Specified printer 
name is not on the 
print list under 
Printer Setup Utility
(P
Print Center)1. Select Application from the G
Go menu. 
2. Double-click PPrinter Setup Utility in the UUtility folder.
When using versions of Mac OS other than Mac OS X v.10.3.x, double-click 
the P
Print Center icon.
3. Ensure that the name of your printer is indicated in the printer list. 
If the name of your printer does not appear in the printer list, carefully follow 
the procedures described in the 
Easy Setup Instructions and reinstall the 
driver.
“Error No.: 1700”*Waste ink absorber 
almost fullThe printer has a built-in waste ink absorber to hold the ink used during print 
head cleaning. Eight flashes indicates that this absorber is nearly full.
Press the RRESUME/CANCEL button to clear the error so you can continue 
printing. Before the waste ink absorber becomes completely full, contact the 
Customer Care Center.
“Error No.: 1851”*Inner Cover is open 
when printing 
startsClose the Inner Cover, then press the R
RESUME/CANCEL button.
“Error No.: 1856”*Inner Cover is 
opened while 
printingClose the Inner Cover, then press the R
RESUME/CANCEL button. Try printing 
again.
“Error No.: 2001”*A specified period 
of time has elapsed 
without receiving a 
response from the 
digital camera/The 
digital camera or 
digital video 
camcorder 
connected is not 
compatible with 
this printerDisconnect the camera cable, press the R
RESUME/CANCEL button on the printer 
and reconnect the cable.
If the error is still unresolved, there is a possibility that you are using a digital 
camera or digital video camcorder that is not supported by this printer. Use a 
digital camera or digital video camcorder compatible with this printer.
“Error No.: 2500”*Automatic Print 
Head alignment 
failedSee “Eleven flashes” in “H
Handling Error Messages”on page 75.
* When using Mac OS 9.x, a character is displayed before the error number.
ProblemPossible CauseTr y This 
						

							Troubleshooting
80
Cannot Print Properly from the Digital Camera
The following are the possible errors that may occur when printing directly from a digital still 
camera or digital video camcorder*, and the countermeasures to eliminate them.
*Hereafter, the digital still camera and digital video camcorder are collectively called a digital camera or camera.
*1To resume printing, you can press the RRESUME/CANCEL button on the printer instead of selecting CContinue.
Camera Error MessagePossible CauseTr y This 
Printer  in use Images are being printed from 
the computerWait until printing ends. The printer automatically starts 
printing the images from the camera after completing the 
current printing.
Printer warming up The printer is warming up Wait until warm-up ends. When it is ready, the printer starts 
printing automatically.
No paper  No paper is loaded Load paper in either the Sheet Feeder or Cassette which you 
have selected with the Paper Feed Switch on the printer, and 
select C
Continue*1 in the display on your camera. 
Paper error  The Paper Output Tray is 
closedOpen it to resume printing. If the Inner Cover is open, close it. 
Paper jam  A paper is jammed in the 
printerSelect S
Stop in the display on your camera to stop printing. 
Remove the jammed paper, load new paper, and press the 
RESUME/CANCEL button on the printer and retry printing. 
Printer cover open The Top Cover is open Close the Top Cover on the printer.
No print head  The Print Head is defective or 
not installed (The P
POWER
lamp on the printer flashes 
five times.)Install a Print Head according to the Easy Setup Instructions.
If the Print Head has already been installed, remove it to check 
for any dirt or debris at its contacts. After cleaning, reinstall the 
Print Head. 
If the error still remains, the Print Head may be defective. 
Contact the Customer Care Center.
Waste tank (ink absorber) 
fullThe waste ink absorber is 
nearly fullThe printer has a built-in waste ink absorber to hold the ink 
used during print head cleaning. This error message indicates 
that the waste ink absorber is nearly full. 
You can continue printing for a while by selecting C
Continue*1 in 
the display on your camera. 
However, because printing is disabled once the waste ink 
absorber becomes completely full, you are recommended to 
contact the Customer Care Center as early as possible. 
Ink is low It is about time to replace the 
ink tank with a new oneSelect C
Continue*1 in the display on your camera to resume 
printing.
Ink tank is empty Replace the ink tank with a 
new onePrinting resumes once the Top Cover is closed after ink tank 
replacement.
You can continue printing by selecting C
Continue*1 in the display 
on your camera with the ink tank empty. But, it is recommended 
you replace it with a new one immediately after printing. It may 
damage the printer if you continue printing with empty ink 
tanks.
Printer error An error requiring servicing 
might have occurred (the 
POWER lamp on the printer 
flashes alternately orange 
and green).Select S
Stop in the display on your camera to stop printing.
Disconnect the cable between the printer and the camera, turn 
off the printer, and unplug the power cord of the printer from 
the power supply. After a while, plug the power cord of the 
printer back in, turn on the printer, and then reconnect the 
camera to the printer. 
If the same error occurs, contact the Customer Care Center. 
						

							Troubleshooting
81
z“PictBridge” or Canon “Bubble Jet Direct” compatible digital cameras can be 
connected to your printer for direct printing.
zThis section describes errors that are indicated on Canon-brand PictBridge- 
or Bubble Jet Direct-compatible cameras. The error messages and operations 
may vary depending on the camera you are using.
For errors on non-Canon PictBridge-compatible cameras, count the number of 
flashes the P
POWER lamp on the printer makes and check for the cause of the 
error and take the appropriate action. For details, see “H
Handling Error 
Messages”on page 75.
zConnecting a digital camera not compatible with “PictBridge” or “Bubble Jet 
Direct” makes the P
POWER lamp on your printer flash nine times. In such a 
case, unplug the cable connecting the camera to the printer, and press the 
RESUME/CANCEL button on the printer.
zA communication time out occurs if printing takes a long time or if it takes too 
much time to send data. This may stop printing. In such a case, disconnect 
the cable between the printer and the camera, press the R
RESUME/CANCEL
button on the printer, and reconnect the cable between the printer and the 
camera. Then, turn the camera on, if it does not automatically turn on. If the 
problem is still unresolved, select some other photo and check if it can be 
printed or not.
zThe print head nozzles may be clogged if printing becomes faint or colors are 
incorrect. See “W
When Printing Becomes Faint or Colors are Incorrect”on page 
48.
zIf the paper is curled or its surface is scratched during printing, make sure 
that you are using the correct type of paper. If this error occurs even when 
you are using the correct type of paper, select P
Prevent paper abrasion on 
Custom Settings in the printer driver. See “P
Print Quality is Poor or Contains 
Errors”on page 67.
zTo disconnect the cable connected between the digital camera and printer, 
follow the procedure below.
1. Disconnect the cable from the printer.
2. Turn off the digital camera.
3. Disconnect the cable from the digital camera.
When disconnecting the cable, be sure to hold the connector by its sides.
zFor the errors indicated on the camera and their solution, also refer to the 
user’s manual of the camera. For other troubles on the digital camera, 
contact the manufacturer. 
						

							Appendix
82
Appendix
Installing the Printer Driver When Using Mac OS 9
When using Mac OS 9, install the printer driver following the procedure below.
Before installing the driver, disable all virus detection programs and 
automatically loading programs, or remove them from your system folder.
1Turn on your Mac and insert the Setup Software & User’s Guide CD-ROM.
2Open the MMac OS 9 folder on the CD-ROM, then double–click the PPrinter 
Driver folder.
3Double-click the IInstaller icon in the PPrinter Driver folder.
4Read the LLicense Agreement and click AAccept, if you agree.
5Click IInstall.
The printer driver will load automatically.
6If the message “No other applications can be running” appears, click 
Continue.
7When the “Installation was successful” screen is displayed, click RRestart.
8From the AApplication folder, double-click on the software to be installed. 
Follow the on-screen instructions.
9When the “Installation has Finished” screen appears, click OOK.
10When prompted, restart your computer.
11After the computer restarts, TURN THE PRINTER ON, and select the AApple
menu, then C
Chooser.
12Click the PPIXMA iP4000 or PPIXMA iP3000 icon in the CChooser.
Do not click the PPIXMA iP4000(SV) or PPIXMA iP3000(SV) icon.
13Close the CChooser.
Register your product at wwww.registercanon.com to ensure product 
support. 
						

							Appendix
83
14To ensure highest quality output, carry out Print Head alignment.
Refer to the Printer Driver Guide for Mac OS 9 located on the Setup 
Software & User’s Guide CD-ROM
 for instructions on how to align the 
Print Head. 
						

							Appendix
84
User’s Guide Table of Contents
Your printer’s electronic User’s Guide, located on the Setup Software and User’s Guide CD-
ROM
, offers detailed information on the following topics.
How to Use This Manual
How to Read This Manual
Safety Precautions
Printer Parts and Their Functions
Front View
Operation Panel
Rear View
Inside the Printer
Using the Sheet Feeder and the Cassette
Loading Paper
Changing the Paper Source
Further Printing Techniques
Printing Photographs
Automatically Printing on Both Sides of the Page
Specifying Paper in the Cassette
Printer Driver Functions (Windows)
Printer Driver Functions (Macintosh)
BJ Printer Utility (Macintosh)
Printing Media
Compatible Media Types
High Resolution Paper
Glossy Photo Paper
Photo Paper Pro
Photo Paper Plus Glossy
Photo Paper Plus Semi-gloss
Matte Photo Paper
Transparencies
T-Shirt Transfers
Envelopes
Checking the Status of the Printer
BJ Status Monitor Functions (Windows)
Printer Setup Utility (Macintosh)
Routine Maintenance
Replacing an Ink Tank
When Printing Becomes Faint or Colors are 
Incorrect
Printing the Nozzle Check Pattern
Print Head Cleaning
Print Head Deep Cleaning
Aligning the Print Head
Transporting Printer
Troubleshooting
Cannot Install Printer Driver
Print Quality is Poor
Printer Does Not Start or Stops During Print Jobs
Paper Does Not Feed Properly
Paper Jams
The POWER Lamp Flashes Orange
An Error Message is Displayed on the Screen
Cannot Print Properly from the Digital Camera
Cannot Print Properly with Automatic Duplex 
Printing
Problems Relating to Windows
Appendix
Printing Area
Uninstalling Printer Drivers
Uninstalling the Electronic Manual (Windows)
Specifications
Index 
						

							Appendix
85
Specifications
Printer
Printing resolution:4800 x 1200 dpi. max.
Print speed *
* Print speed may vary with the content of the 
document and the processing speed of the host 
computer.Black printing (text pattern)
Max Speed (Custom Setting 5): 25 ppm (iP4000) / 22 ppm 
(iP3000)
Standard: 15 ppm (iP4000) / 15 ppm (iP3000)
Color printing 
Max Speed (Custom Setting 5): 17 ppm (iP4000) / 15 ppm 
(iP3000)
Standard: 11 ppm (iP4000) / 11 ppm (iP3000)
Print width:203.2 mm max. (8.0 inches)
(for Borderless Printing: 215.9 mm / 8.5 inches)
Resident print control mode:Canon extended mode
Receive buffer:42 KB
Interface (parallel):
Interface (USB):IEEE 1284-compatible (iP4000 only)
USB
Acoustic noise level:Approx. 35 dB (A) (in the highest print quality mode)
Operating environment:Temperature: 5 to 35°C (41 to 95°F)
Humidity: 10 to 90%RH (no condensation)
Storage environment:Temperature: 0 to 40°C (32 to 104°F)
Humidity: 5 to 95% RH (no condensation)
Power supply:AC 110-120 V, 50/60 Hz
AC 220-240 V, 50/60 Hz
Power consumption:Print standby: Approx. 0.5 W
Printing: Approx. 16 W (iP4000)/Approx. 15 W (iP3000)
Dimensions 
(with the Paper Support and Paper Output 
Tray retracted):418 (W) x 286 (D) x 170 (H) mm
16.5 (W) x 11.2 (D) x 6.7 (H) inches
Weight:6.7 kg (14.74 lb.) (iP4000)/6.5 kg (14.3 lb) (iP3000)
Print Head:Black (BCI-3eBK): 320 nozzles (600 dpi)
Yellow (BCI-6Y), Black (BCI-6BK) (iP4000 only): 256 nozzles 
per color (1200 dpi)
Cyan (BCI-6C), Magenta (BCI-6M): 512 nozzles per color 
(1200 dpi) 
						

							Appendix
86
Ink Tanks:Capacity (pages):
Black (BCI-3eBK) approx. 740*1, approx. 1500*2(iP4000/
iP3000)
Black (BCI-6BK) approx. 2000
*2 (iP4000 only)
Cyan (BCI-6C) approx. 550*2(iP4000)/approx. 570*2
(iP3000)
Magenta (BCI-6M) approx. 430*2(iP4000)/approx. 440*2
(iP3000)
Yellow (BCI-6Y) approx. 360*2(iP4000)/approx. 380*2
(iP3000)*11500 characters per page, normal text, at standard and plain 
paper mode with Windows XP printer driver
*2Based on printing the ISO JIS-SCID No.5 pattern at standard and 
plain paper mode with Windows XP printer driver
Camera Direct Print (Canon “Bubble Jet Direct”)
InterfaceDirect Print Port
(Connect a iP4000- or  iP3000-compatible digital camera or 
digital video camcorder using the USB cable supplied with 
the camera.)
Compatible digital cameras and digital video 
camcordersiP4000- or  iP3000-compatible digital cameras and digital 
video camcorders
Compatible PaperCard #1 (Photo Paper Pro 4" x 6"/101.6 x 152.4 mm) 
Card #2 (Photo Paper Plus Glossy, Photo Paper Plus Semi-
gloss, or Glossy Photo Paper 4" x 6"/101.6 x 152.4 mm)
Card #3 (Photo Paper Plus Glossy 5" x 7"/127.0 x 177.8 
mm)
LTR (Photo Paper Pro, Photo Paper Plus Glossy, Photo Paper 
Plus Semi-gloss, or Glossy Photo Paper Letter size) 
A4 (Photo Paper Pro, Photo Paper Plus Glossy, Photo Paper 
Plus Semi-gloss, or Glossy Photo Paper A4 size)
Layout PrintStandard: Borderless / with border, Index Print: 15-80 
images (depending on the size of print media)
Print QualityStandard
EffectExifPrint
DPOF FunctionsVer. 1.00 compatible (Index print, number of copies, select 
images, print special characters (date/image no.))
Printer