Canon printer PIXMA iP3500 User Manual

							67
Troubleshooting
„ Error No.: 300 Is Displayed
„Error No.: 1700/1710 Is Displayed
„Error No.: 2001 Is Displayed
CauseAction
The printer is not ready. Confirm that the  POWER lamp is lit green.
If the  POWER  lamp is off, turn the printer on.
While the  POWER lamp is flashing green, the printer is initializing. Wait until the 
POWER  lamp stops flashing and remains lit green.
If the  ALARM  lamp is flashing orange, an error may have occurred in the 
printer. For details on how to resolve the error, see “ALARM Lamp Flashes 
Orange” on page 64.
Printer is not connected properly. Make sure that the USB cable is securely plugged in to the printer and the  computer.
zIf you are using a relay device such as a USB hub, disconnect it, connect the 
printer directly to the computer, and try printing again. If printing starts 
normally, there is a problem with the relay device.
Consult the reseller of the relay device for details.
z There could also be a problem with the USB cable. Replace the USB cable 
and try printing again.
Your printer is not selected in  Printer 
on the  Print dialog box. Select your printer’s name in 
Printer on the  Print dialog box.
If your printer’s name does not appear in  Printer, follow the procedure below to 
check that the driver for your printer is installed to your computer. 
(1) Select  Print & Fax Preferences  from Printer .
In Mac OS X v.10.2.8 or 10.3.x, select  Edit Printer List from Printer .
(2) Check that your printer’s name is displayed in the list of printers and that the 
check box is selected.
In Mac OS X v.10.2.8, check that your printer’s name is displayed in the 
Printer List .
(3) If your printer’s name is not displayed, click  Add(+) to add the printer.
If you cannot add the printer, follow the procedure described in your setup 
sheet to reinstall the printer driver.
CauseAction
The ink absorber is almost full. See “Eight flashes: Ink absorber is almost full.” on page 64 in “ALARM Lamp  Flashes Orange” on page 64.
CauseAction
No response from connected digital 
camera or video camcorder. / 
Connected digital camera or video 
camcorder connected is not compatible 
with this printer.See “Nine flashes: No response from connected digital camera or video 
camcorder. / Connected digital camera or video camcorder is not compatible 
with this printer.” on page 65 in “ALARM Lamp Flashes Orange” on page 64. 
						

							68Troubleshooting
„Error No.: 2002 Is Displayed
Error Message Appears on  a PictBridge Compliant 
Device
The following are the possible errors that may  occur when printing directly from a PictBridge 
compliant device and the countermeasures to clear them.
CauseAction
PictBridge compliant device is 
connected via an unsupported USB 
hub. See “Nineteen Flashes: An unsupported USB hub is connected. Remove the 
hub.” on page 65 in “ALARM Lamp Flashes Orange” on page 64.
Note
z
This section describes errors that are indicated on Canon-brand PictBridge compliant devices. The 
error messages and operations may vary depending on the device you are using. For errors on non-
Canon PictBridge compliant devices, check the status of the  ALARM lamp and take the appropriate 
action to clear the error. For details, see “ALARM Lamp Flashes Orange” on page 64.
z For the errors indicated on the PictBridge compliant device and their solution, also refer to the 
instruction manual of the device. For other troubles on the device, contact the manufacturer.
Error Message On 
PictBridge Compliant  Device
Action
“Printer in use” Images are being printed from the computer.
Wait until printing ends.
If the printer is warming up, wait until the warm-up ends. When it is ready, the 
printer starts printing automatically.
“No paper” Load paper in the Rear Tray, and select  Continue* in the display on your 
PictBridge compliant device.
* To resume printing, you can press the  RESUME/CANCEL button on the 
printer instead of selecting  Continue.
“Paper jam” Select  Stop in the display on your PictBridge compliant device to stop printing.
Remove the jammed paper, load new paper, press the  RESUME/CANCEL 
button on the printer, and try printing again.
“Printer cover open” Close the Top Cover on the printer.
“No print head” The Print Head is defective or is not installed. For details on how to resolve the error, see “Five flashes: Print Head is not 
installed. / Print Head is defective.” on page 64 in “ALARM Lamp Flashes 
Orange” on page 64.
“Waste tank full” / “ink absorber full” The ink absorber is nearly full. For details on how to resolve the error, see “Eight flashes: Ink absorber is 
almost full.” on page 64 in “ALARM Lamp Flashes Orange” on page 64.
“No ink” / “Ink cassette error” The ink tank is not installed properly or empty. Check the number of how many the ALARM lamp flashes and take the 
appropriate action to resolve the error.
See “ALARM Lamp Flashes Orange” on page 64.
“Ink Error” An ink tank that was once empty is installed. For details on how to resolve the error, see “Thirteen Flashes: Ink level cannot 
be detected.” on page 65 in “ALARM Lamp Flashes Orange” on page 64.
“Hardware Error” Ink tank errors have occurred. Replace the ink tank. 
						

							69
Troubleshooting
“Printer error” An error requiring servicing may have occurred. (Printer  POWER lamp flashes 
green and  ALARM lamp flashes orange alternately.)
Disconnect the USB cable between the printer and the PictBridge compliant 
device, turn off the printer, and unplug the power cord of the printer from the 
power supply. After a while, plug the power cord of the printer back in, turn on 
the printer, and then reconnect the PictBridge compliant device to the printer.
If the same error occurs, contact your Canon Service representative.
Error Message On 
PictBridge Compliant  Device
Action 
						

							70Appendix
Appendix
How to Use the Documentation Provided
Printed Documentation
Setup Sheet
Be sure to read this sheet first.
This sheet includes instruct ions for setting up your printer and getting it ready for 
use.
Quick Start Guide  (This guide)
Read this guide when starting to use the printer.
After following instructions in your  setup sheet, we recommend you read this 
guide to familiarize yourself with the bas ic operations, for example, printing from 
your computer and a PictBridge compliant device.
On-screen Manuals
User’s Guide
Read this guide when starting to use the printer.
If the  Quick Start Guide  does not provide you enough  information, please refer 
to the  User’s Guide  that can be installed from the  Setup CD-ROM. This guide 
provides detailed instructions for:
z printing media
z printing from your computer
z routine maintenance
z troubleshooting
Additional guides are also av ailable for advanced features.
PC Printing Guide
Refer to this guide for full instru ctions on printer driver setting.
PC Photo Printing Guide  (Windows only)
Refer to this guide for instructions on  using the various application software 
included on the  Setup CD-ROM. 
						

							71
Appendix
Reading the On-screen Manuals
For detailed instructions on installing the on-screen manuals, refer to your setup sheet.
You can view the on-screen manuals in the following way:
To view the on-screen manual, double-click the  XXX On-screen Manual shortcut icon on the 
desktop, or click  Start > All Programs  (or Programs ) > Canon XXX Manual  > XXX On-screen  
Manual  (where “ XXX” is your printer’s name).
System Requirements
Browser: Windows HTML Help Viewer
To view the on-screen manual, double-click the  XXX On-screen Manual alias (where “XXX” is your 
printer’s name) on the desktop.
System Requirements
Browser: Help Viewer
NotezMicrosoft® Internet Explorer 5.0 or later must be installed.
z The on-screen manual may not be displayed properly depending on your operating system or 
Internet Explorer version. We recommend that you keep your system up to date with Windows 
Update.
Note
If you installed the  User’s Guide from the Manual folder in the  Setup CD-ROM , open the folder in which 
you copied the  User’s Guide and double-click  top.htm.
Note
zThe on-screen manual may not be displayed properly depending on your operating system. We 
recommend that you keep your system up to date.
z We recommend using Safari as your Web browser to view the HTML format on-screen 
manuals. If Safari is not installed on your computer, download it from Apple Inc. website and 
install it. 
						

							72Appendix
Specifications
General Specifications
Printing resolution (dpi) 4800 (horizontal)* x 1200 (vertical)
* Ink droplets can be placed with a pitch of 1/4800 inch at minimum.
Interface USB 2.0 High Speed*
* A computer that complies with USB 2.0 Hi-Speed standard is required. Since the 
USB 2.0 Hi-Speed interface is fully upwardly compatible with USB Full-Speed 
(USB 1.1), it can be used at USB Full-Speed (USB 1.1).
Print width 8.0 inches / 203.2 mm max.
(for Borderless Printing: 8.5 inches / 216 mm)
Acoustic noise level Approx. 36.5 dB (A) (when printing in the highest print quality mode on Photo Paper 
Pro)
Operating environment Temperature: 5 to 35°C (41 to 95°F)
Humidity: 10 to 90% RH (no condensation)
Storage environment Temperature: 0 to 40°C (32 to 104°F)
Humidity: 5 to 95% RH (no condensation)
Power supply AC 100-240 V, 50/60 Hz
Power consumption Printing: Approx. 11 W
Standby: Approx. 0.8 W
OFF: Approx. 0.4 W
External dimensions Approx. 17.2 (W) x 11.9 (D) x 5.7 (H) inches /
Approx. 436 (W) x 302 (D) x 145 (H) mm
* With the Paper Support and Paper Output Tray retracted.
Weight Approx. 4.9 kg (Approx. 10.8 lb.)
* With the Print Head and Ink Tanks installed.
Print Head Total 1,600 nozzles (PGBK: 320 nozzles, C/M each 256 x 2 nozzles, Y 256 nozzles)
Camera Direct Print (PictBridge) 
Paper size4 x 6 / 101.6 x 152.4 mm, 5 x 7 / 127.0 x 177.8 mm*,
Credit card, 8 x 10 / 203.2 x 254.0 mm, A4, Letter, Wide*
* Can be selected only on certain Canon-brand PictBridge compliant devices.
Paper type Default (Photo Paper Plus Glossy), Photo (Photo Paper Plus Glossy, Glossy Photo 
Paper, Glossy Photo Paper “Everyday Use”, Photo Paper Glossy, Photo Paper Plus 
Semi-gloss, Photo Stickers), Fast Photo (Photo Paper Pro), Plain Paper (Only A4/
Letter)
Layout Default (Borderless), Borderless, Bordered, N-up (2, 4, 9, 16
*)
* Layout compatible with Canon-brand sticker above. See “Recommended Paper  and Requirements” on page 5.
Image optimize Default (Exif Print), On, Off, VIVID*, NR (Noise Reduction)*, VIVID+NR*
* If using a Canon PictBridge compliant device, you can select it.
Print date & file no. Default (Off: No printing), Date, File No., Both, Off
Trimming Default (Off: No trimming), On (follow camera’s setting), Off 
						

							73
Appendix
z To upgrade from Windows XP to Windows Vista,  first uninstall software bundled with the Canon 
inkjet printer.
Minimum System Requirements
Note
Conform to the operating system’s requirements when higher than those given here. 
Operating System
Processor
RAM Windows Vista
Pentium II (including compatible processors)
300 MHz
128 MB
Windows XP SP1, SP2
Pentium II (including compatible processors)
300 MHz
128 MB
Windows 2000 Professional SP2, SP3, SP4
Pentium II (including compatible processors)
300 MHz
128 MB
NoteOperation can only be guaranteed on a PC 
pre-installed Windows Vista, XP or 2000. Mac OS X v.10.4
Intel processor
PowerPC G3
256 MB
Mac OS X v.10.2.8 - v.10.3
PowerPC G3
128 MB
NoteHard Disk must be formatted as Mac OS 
Extended (Journaled) or Mac OS Extended.
Browser Internet Explorer 6.0- Safari
Hard Disk Space 400 MB
NoteFor bundled software installation. 200 MBNoteFor bundled software installation.
CD-ROM Drive Required
Other restrictions SVGA 800 x 600
Additional System Requirements for On-Screen Manuals
Browser: Windows HTML Help Viewer
Note: Microsoft Internet Explorer 5.0 or later must be 
installed. The on-screen manual may not be displayed 
properly depending on your operating system or Internet 
Explorer version. We recommend that you keep your 
system up to date with Windows Update. Browser: Help Viewer
Note: The on-screen manual may not be displayed properly 
depending on your operating system or Help Viewer 
version. We recommend that you keep your system up to 
date with Software Update. 
						

							74Safety Precautions
Safety Precautions
Please read the safety warnings and cautions prov ided in this manual to ensure that you use the 
printer safely. Do not attempt to use the printer in any way not described in this manual.
Warning
You may cause an electric shock, fire, or damage the printer if you ignore any of these safety precautions.
Choosing a location Do not place the printer close to flammable solvents such as alcohol or thinners.
Power supply Never attempt to plug in  or unplug the printer from the power supply when your hands are 
wet.
Always push the plug all the way into the power outlet.
Never damage, modify, stretch or excessively bend or twist 
the power cord. Do not place heavy objects on the power 
cord.
Never plug the printer into a power socket that is shared 
with other equipment (extension lead/cord, 2- or 3-way 
adapter, etc.).
Never use the printer if the power cord is bundled or knotted.
If you detect smoke, unusual smells or strange noises around the printer, immediately unplug the 
printer at the power supply and call for service.
Periodically, unplug the printer and use a dry cloth to wipe off 
any dust or dirt collected on the plug and the power outlet. If 
the printer is placed at a location exposed to a lot of dust, 
smoke, or high humidity, the dust collected on the plug 
absorbs moisture and may cause insulation failure and fire.
If you hear thunder, disconnect the power supply of the printer and refrain from using it. Leaving 
the printer plugged in may cause fire, electric shock, or damage to the printer, depending on the 
thunder storm.
Use the power cable included with the printer. 
						

							75
Safety Precautions
Cleaning the printer Use a damp cloth to clean the printer. Never use flammable 
solvents such as alcohol, benzene or thinners.
If flammable solvents come in contact with electrical 
components inside the printer, it could cause a fire or electric 
shock.
Always unplug the printer from the power outlet before cleaning the printer.
If you accidentally switch the printer on while cleaning it, you could injure yourself or damage the 
printer.
Maintaining the 
printer Do not attempt to disassemble or modify the printer. There are no user serviceable parts inside the 
printer.
The printer contains high-voltage components. Never attempt any maintenance procedure not 
described in this guide.
Working around the 
printer Do not use highly flammable sprays near the printer.
This could cause a fire or electric shock if the spray comes into contact with electrical components 
inside the printer.
Caution
You may cause injury or damage the printer if you ignore any of these safety precautions.
Choosing a location
Do not install the printer in a location that is unstable or subject to excessive vibration.
Do not install the printer in locations that are very humid or dusty, in direct sunlight, outdoors, or 
close to a heating source.
To avoid the risk of fire or electric shocks, install the printer in a location with an ambient 
temperature range of 5°C to 35°C (41°F to 95°F) and humidity of 10% to 90% (condensation free).
Do not place the printer on a thick rug or carpet.
Do not place the printer with its back attached to the wall.
Power supply Ensure that the area around the power outlet is kept clear at 
all times so you can easily unplug the power cord if 
necessary.
Never remove the plug by pulling on the cord.
Do not use an extension lead/cord. 
						

							76Safety Precautions
Working around the 
printer Never put your hands or fingers in the printer while it is printing.
Do not place any object on the printer.
Do not place metal objects (paper clips, staples, etc.) or containers of flammable solvents (alcohol, 
thinners, etc.) on top of the printer.
If any foreign object (metal or liquid) fall into the printer, unplug the power cord and call for service.
Do not transport or store the printer on a slant, vertically or upside-down, as the ink may leak and 
damage the printer.
Print Heads and ink 
tanks For safety reasons, store Print Heads and ink tanks out of the reach of small children.
If a child ingests any ink, consult a doctor immediately.
Do not shake Print Heads or ink tanks.
Ink may leak out and stain clothing or the surrounding area.
Never touch the electrical contacts on a Print Head after 
printing. The metal parts may be very hot and could cause 
burns.
Do not throw ink tanks into fire.