Canon printer PIXMA iP3500 User Manual

57
Troubleshooting
„ Printed Surface Is Scratched/Paper Is Smudged
CauseAction
Paper Feed Roller is dirty. Clean the Paper Feed Roller. Cleaning the Paper Feed Roller will wear the 
roller, so perform this procedure only when necessary.
For details on cleaning, see “Cleaning the Paper Feed Roller (Roller Cleaning)” 
on page 44.
Inside of the printer is dirty. When performing duplex printing, if the specified paper size does not match the  actual size of paper loaded in the paper source, the inside will...

58Troubleshooting
Paper is curled. For Plain Paper
Turn the paper over and reload it to print on the other side.
Leaving the paper loaded in the Rear Tray for a long time may cause the 
paper to curl. If this happens, load the paper with the other side facing up. It 
may resolve the problem.
We recommend putting unused paper back into the package and keep them 
on a level surface.
For Other Paper If you are using paper with either any of the corners or the whole printing 
surface curled, the paper may...

59
Troubleshooting
Printer Does Not Start
CauseAction
The printer is not powered on. / The 
power cord is no connected. Make sure that the power cord is securely plugged into the Power Cord 
Connector of the printer. Plug the power cord all the way in, since it may be 
difficult to plug.
Ink tank is empty. Open the Top Cover of the printer to confirm how the ink lamps light or flash,  and then take the appropriate action depending on the error condition. For 
details, see “Getting the Ink Status...

60Troubleshooting
Printer Moves But Ink Is Not Ejected
CauseAction
Print Head nozzles are clogged. Print the nozzle check pattern to check for uneven ink output.
For details on how to print the nozzle check pattern, how to clean the Print 
Head, and how to perform Print Head Deep Cleaning, see “When Printing 
Becomes Faint or Colors Are Incorrect” on page 29.
zIf the nozzle check pattern does not print out properly
Check if any of the missing colors are due to empty tanks.
If there is plenty of ink and...

61
Troubleshooting
Paper Does Not Feed Properly
Paper Does Not Feed  from the Paper Source 
Specified in the Printer Driver
CauseAction
Printing on inappropriate type of paper. Check to see if the paper you are printing on is not too thick or curled.
See “Loading Printing Paper” on page 4 and make sure that the paper you are 
using is suitable.
Paper Feed Roller is dirty. Clean the Paper Feed Roller. Cleaning the Paper Feed Roller will wear the  roller, so perform this procedure only when necessary.
For...

62Troubleshooting
Paper Jams
CauseAction
Paper jammed in the Paper Output 
Slot, the Rear Tray, or the Front Tray. Remove the paper following the procedure below.
(1)
Slowly pull the paper out, either from a paper source or from the Paper 
Output Slot, whichever is easier.
(A) When feeding from the Rear Tray
(B) When feeding from the Front Tray
z If the paper tears and a piece remains inside the printer, open the Top Cover 
and remove it.
After removing all paper, close the Top Cover, turn the printer...

63
Troubleshooting
Paper jammed inside the printer at the 
transport unit. Remove the paper following the procedure below.
(1)
Hold the Rear Cover Lever and then press to the right and pull to remove the 
Rear Cover.
(2) If you can see the jammed paper, slowly pull the paper out.
z Be careful not to touch the components inside the printer.
z If you cannot pull the paper out, turn the printer off and turn it back on. The 
paper may be ejected automatically.
(3) Hold the Rear Cover so that the Rear Cover...

64Troubleshooting
ALARM Lamp Flashes Orange
„ALARM Lamp Flashes Orange 
When a printer error occurs, the  ALARM lamp flashes orange as shown below. The number of 
flashes indicates the type of error that has oc curred. Count the flashes and take the appropriate 
action to correct the error.
CauseAction
Two flashes: Printer is out of paper. /
Paper does not feed. Reload paper in the Rear Tray or Front Tray and press the 
RESUME/CANCEL 
button.
Three flashes: Paper jam. The paper may be jammed. Remove the...

65
Troubleshooting
„ POWER Lamp Flashes Green and ALARM Lamp Flashes Orange 
Alternately
If the  POWER  and ALARM  lamps flash alternately, disconnect the printer cable from the printer, turn the printer off, and then 
unplug the printer from the power supply. Plug the printer back in and turn the printer back on after leaving it for a while.
If the problem is not resolved, contact your Canon Service representative. Nine flashes: No response from 
connected digital camera or video 
camcorder. / Connected...

66Troubleshooting
Error Message Appears on  the Computer Screen
„Writing Error/Output E rror/Communication Error
CauseAction
The printer is not ready. Confirm that the  POWER lamp is lit green.
If the  POWER  lamp is off, turn the printer on.
While the  POWER lamp is flashing green, the printer is initializing. Wait until the 
POWER  lamp stops flashing and remains lit green. 
If the  ALARM  lamp is flashing orange, an error may have occurred in the 
printer. For details on how to resolve the error, see...