Canon printer PIXMA iP2600 User Manual

							47 Troubleshooting
„Printing Does Not Start/Printing Is Blurred/Colors Are Wrong/Straight 
Lines Are Misaligned
„White Streaks
CauseAction
The media is loaded with the wrong 
side facing upwards.When using paper with one printable surface, make sure the paper is loaded 
with the printable side facing up.
Printing on the wrong side of such paper may cause unclear prints or prints with 
reduced quality.
Refer to the instruction manual supplied with the paper for detailed information 
on the printable side.
FINE Cartridge is not installed properly.  Remove the FINE Cartridge, then reinstall it.
The print result may be improved by reinstalling the FINE Cartridge.
Also, check that the protective tape (A) is removed.
Print Head nozzles are clogged. See “When Printing Becomes Faint or Colors Are Incorrect” on page 18 and 
perform any necessary maintenance operations.
Print Head is misaligned. If you did not align the Print Head after installation, straight lines may be printed 
misaligned. Make sure to align the Print Head after you install it.
See “Aligning the Print Head” on page 27 to perform Print Head Alignment.
CauseAction
Print Head nozzles are clogged. See “When Printing Becomes Faint or Colors Are Incorrect” on page 18 and 
perform any necessary maintenance operations.
(A) 
						

							48Troubleshooting
„Printed Paper Curls or Has Ink Blots
„Printed Surface Is Scratched/Paper Is Smudged
CauseAction
Paper is too thin. When printing data with high color saturation such as photographs or images in 
deep color, we recommend using Photo Paper Pro or other Canon specialty 
paper. See “Using Specialty Media” on page 8.
CauseAction
Printing on inappropriate type of paper.
zCheck to see if the paper you are printing on is not too thick or curled.
See “Media Types You Cannot Use” on page 10 to make sure that the paper 
you are using is suitable.
If the paper is curled, see “Paper is curled.” on page 49 to correct paper curl.
zWhen performing Borderless Printing, print quality may be reduced at the top 
and bottom edges of the paper. Make sure that the paper you are using is 
suitable for Borderless Printing. 
For details, refer to “Printing Area” in the User’s Guide on-screen manual.
Inappropriate Paper Thickness Lever 
setting.Adjust the position of the Paper Thickness Lever according to the type of paper 
you are printing on.
See “Paper Handling” on page 9.
Depending on the printing content, the printing surface may become scratched 
or the corners or edges of the paper may become smudged even for the types 
of paper to set the lever to the left. In this case, set the Paper Thickness Lever 
to the right.
* Reset the Paper Thickness Lever to the left when you finish printing. If the 
lever is not set back to the left, the inside of the printer is more likely to get dirty 
due to the wider clearance between the print head and the loaded paper. It may 
also reduce print quality.
Printing beyond the recommended 
printing area.If you are printing beyond the recommended printing area of your printing paper, 
the lower edge of the paper may become stained with ink.
Resize your original document in your application software.
For details on recommended printing area, refer to “Printing Area” in the User’s 
Guide on-screen manual.
Paper Feed Roller is dirty. Cleaning the Paper Feed Roller will wear the roller, so perform this procedure 
only when necessary.
For details on cleaning, see “Cleaning the Paper Feed Roller (Roller Cleaning)” 
on page 37.
Inside of the printer is dirty. When performing duplex printing, if the specified paper size does not match the 
actual size of paper loaded in the Rear Tray, the inside will become stained with 
ink, causing printed paper to become smudged.
Perform the Bottom Plate Cleaning to clean the inside of the printer.
For details, see “Cleaning the Inside of the Printer” on page 39.
NoteTo prevent the inside of the printer from stains, set the paper size correctly.
Printing graphics with the intensity 
setting set too high.Especially if you are using plain paper to print images with high intensity, the 
paper may absorb too much ink and become wavy, causing paper abrasion.
Refer to “Print Results Not Satisfactory” in the User’s Guide on-screen manual. 
						

							49 Troubleshooting
„Colors Are Uneven or Streaked
Paper is curled.For Plain Paper
Turn the paper over and reload it to print on the other side.
Leaving the paper loaded in the Rear Tray for a long time may cause the 
paper to curl. If this happens, load the paper with the other side facing up. It 
may resolve the problem.
We recommend putting unused paper back into the package and keep them 
on a level surface.
For Other Paper
If you are using paper with either any of the corners or the whole printing 
surface curled, the paper may become dirty, not feed properly, or both. Use 
such paper after correcting paper curl as follows.
(1)With the printing side (A) facing up, cover the paper with a fresh sheet of 
plain paper to avoid staining or scratching the surface.
(2)Roll up the paper in a direction opposite to paper curl as seen below.
(3)Check to see that the paper curl is within approximately 0.08 to 0.2 inches / 2 
to 5 mm (B) in height.
We recommend printing curl-corrected paper one sheet at a time.
NoteDepending on the media type, the paper may be smudged or may not be fed 
properly even if it is not curled.
In such case, follow the procedure described the above in “For Other Paper” to 
curl the paper before printing.
This may improve the print result.
CauseAction
Print Head nozzles are clogged. See “When Printing Becomes Faint or Colors Are Incorrect” on page 18 and 
perform any necessary maintenance operations.
Print Head is misaligned. See “Aligning the Print Head” on page 27 to perform Print Head Alignment.
CauseAction
(A) (1) (2)
(B)
(A) 
						

							50Troubleshooting
Printer Does Not Start
CauseAction
The printer is not powered on. / The 
power plug is not connected.Make sure that the power plug is securely plugged into the Power Cord 
Connector of the printer. Plug the power plug all the way in, since it may be 
difficult to plug.
Unnecessary print jobs are left in 
queue. / Computer problems.Restarting your computer may solve the problem.
If there are any unnecessary print jobs, follow the procedure below to delete 
them.
(1)Open the printer properties dialog box.
Refer to “Opening the Printer Properties Dialog Box Directly from Control 
Panel” in “Opening the Printer Properties Dialog Box (Windows)” of the 
User’s Guide on-screen manual.
(2)Click the Maintenance tab and then View Printer Status.
The printer status monitor is displayed.
(3)Click Display Print Queue.
(4)Select Cancel All Documents on the Printer menu.
You may not be able to select this depending on the privileges of the 
account.
(5)When the confirmation message is displayed, click Ye s.
The print jobs are deleted.
(1)Click the printer icon in the Dock to display the list of print jobs in progress.
(2)Select the print job to delete and click  .
The print jobs are deleted.
The printer is not ready. Check if the Power lamp is lit green.
If the Power lamp is off, turn the printer on.
While the Power lamp is flashing green, the printer is initializing. Wait until the 
Power lamp stops flashing and remains lit green.
NoteWhen printing large data such as a photo or graphics, it may take longer to start 
printing. While the Power lamp is flashing green, the computer is processing 
data and sending them to the printer. Wait until printing starts. 
						

							51 Troubleshooting
Paper Does Not Feed Properly
CauseAction
Printing on inappropriate type of paper. Check to see if the paper you are printing on is not too thick or curled.
See “Paper Handling” on page 9 to make sure that the paper you are using is 
suitable.
If the paper is curled, see “Paper is curled.” on page 49 to correct paper curl.
Paper Feed Roller is dirty. Cleaning the Paper Feed Roller will wear the roller, so perform this procedure 
only when necessary.
For details on cleaning, see “Cleaning the Paper Feed Roller (Roller Cleaning)” 
on page 37.
Paper not loaded properly. Make sure of the following when you load paper in the printer.
zWhen loading two or more sheets of paper, align the edges of the sheets 
before loading.
zAlways load the paper in portrait orientation in the Rear Tray, regardless of 
the printing orientation.
zLoad the paper with the print side facing UP. Align the paper stack against 
the right side of the Rear Tray and slide the Paper Guide so that it just 
touches the left edge of the stack.
For details on loading paper, see “Loading Paper” on page 11.
Too much paper loaded. Make sure that the paper stack does not exceed the paper support load limit. 
However, proper feeding of paper may not be possible at this maximum capacity 
depending on the type of paper or environmental conditions (either very high or 
low temperature and humidity).
In such cases, reduce the sheets of paper you load at a time to around half of 
the paper support load limit.
For details on loading paper, see “Loading Paper” on page 11.
Foreign object in the Rear Tray. Make sure that there are no foreign objects in the Rear Tray.
Envelopes not prepared nor loaded 
properly.zWhen printing on envelopes, see “Loading Envelopes” on page 13, and 
prepare the envelopes before printing.
Once you have prepared the envelopes, load them in the printer in portrait 
orientation. If the envelopes are placed in landscape orientation, they will not 
feed properly.
zSet the Paper Thickness Lever to the right. 
						

							52Troubleshooting
Paper Jams
Important
If you need to turn off the printer to remove jammed paper during printing, refer to “Printing from Your 
Computer” in the Users Guide on-screen manual to cancel print jobs before turning off the printer.
CauseAction
Paper jammed in the Paper Output Slot 
or the Rear Tray.Remove the paper following the procedure below.
(1)Slowly pull the paper out, either from the Rear Tray or from the Paper Output 
Slot, whichever is easier.
zIf the paper tears and a piece remains inside the printer, turn the printer off, 
open the Top Cover, and remove the paper.
* Be careful not to touch the components inside the printer.
After removing all paper, close the Top Cover, and turn the printer back on.
zIf you cannot pull the paper out, turn the printer off and turn it back on. The 
paper may be ejected automatically.
(2)Reload the paper in the printer, and press the RESUME/CANCEL button on 
the printer.
If you turned off the printer in step (1), all print jobs in queue are canceled. 
Reprint if necessary.
NotezFor details on how to load paper, see “Loading Printing Paper” on page 8.
zWhen reloading the paper in the printer, see “Paper Does Not Feed Properly” 
on page 51 to confirm that you are using the correct paper and are loading it 
into the printer correctly.
zA5-sized paper are suited to print documents consisting mainly of text. We do 
not recommend using such paper to print documents with photos or graphics, 
since the printout may curl and cause paper exit jams.
If you cannot remove the paper or the paper tears inside the printer, or if the 
paper jam error continues after removing the paper, contact your Canon Service 
representative.
Landscape credit card-sized paper 
jammed inside the printer.Do not load credit card-sized paper in the landscape orientation.
If the Alarm lamp flashes three times or the “Paper is jammed.” message is 
displayed when using Windows, remove the paper according to the following 
procedure.
(1)Press the Power button to turn the printer off.
(2)Open the Top Cover, then remove the jammed paper.
* Be careful not to touch the components inside the printer.
(3)After removing all paper, close the Top Cover, then turn the printer back on.
All print jobs in queue are canceled. Reprint if necessary.
If you cannot remove the jammed paper or the paper jam error continues after 
removing the paper, contact your Canon Service representative. 
						

							53 Troubleshooting
Alarm Lamp Flashes Orange
„Alarm Lamp Flashes Orange
When a printer error occurs, the Alarm lamp flashes orange as shown below. The number of 
flashes indicates the type of error that has occurred. Count the flashes and take the appropriate 
action to correct the error.
(A) Note the number of flashes
(B) Flashes repeatedly
CauseAction
Two flashes: Printer is out of paper. /
Paper does not feed.Reload paper in the Rear Tray and press the RESUME/CANCEL button.
Three flashes: Paper Output Tray is 
closed. / Paper jam.If the Paper Output Tray is closed or not opened fully, open it. The printer 
resumes printing.
If opening the Paper Output Tray fully does not resolve the problem, the paper 
may be jammed. Remove the jammed paper, reload paper properly in the 
printer, and then press the RESUME/CANCEL button. See “Paper Jams” on 
page 52.
Four Flashes: Ink has run out. Ink has run out.
Replace the ink cartridge and close the cover.
If printing is in progress and you want to continue printing, press the RESUME/
CANCEL button for at least 5 seconds with the ink cartridge installed. Then 
printing can continue under the ink out condition.
The function for detecting the remaining ink level will be disabled.
Replace the empty ink cartridge immediately after the printing. The resulting 
print quality is not satisfactory, if printing is continued under the ink out 
condition.
Five flashes: The FINE Cartridge 
cannot be recognized.Possible causes are as follows:
zThe FINE Cartridge may not be installed properly.
zThe FINE Cartridge may not be compatible with this printer.
Install the appropriate FINE Cartridge. If lines are misaligned or the resulting 
output is not satisfactory, carry out the Print Head Alignment.
Seven Flashes: FINE Cartridge is not 
installed in the correct position.Make sure that each FINE Cartridge is installed in the correct position.
See “Replacing a FINE Cartridge” on page 31.
Eight flashes: Ink absorber is almost 
full.The printer has a built-in ink absorber to hold the ink used during Print Head 
Cleaning, for example.
Eight flashes indicates that the ink absorber is nearly full.
Press the RESUME/CANCEL button to cancel the error so you can continue 
printing.
Before the ink absorber becomes completely full, contact a Canon service 
representative. (You will need to replace a particular part of the printer.)
ImportantCanon recommends that you call for service as soon as this error occurs. Once 
the ink absorber becomes completely full, printing cannot be performed until the 
ink absorber is replaced.
Fourteen Flashes: The FINE Cartridge 
cannot be recognized.The FINE Cartridge may not be compatible with this printer.
Install the appropriate FINE Cartridge. If lines are misaligned or the resulting 
output is not satisfactory, carry out the Print Head Alignment.
(A)(B) 
						

							54Troubleshooting
„Power Lamp Flashes Green and Alarm Lamp Flashes Orange 
Alternately
Disconnect the printer cable from the printer, turn the printer off, and then unplug the printer from 
the power supply. Plug the printer back in and turn the printer back on after leaving it for one 
minute or more.
If the problem is not resolved, contact your Canon Service representative.
Fifteen Flashes: The FINE Cartridge 
cannot be recognized.Possible causes are as follows:
zThe FINE Cartridge may not be installed properly.
zThe FINE Cartridge may not be compatible with this printer.
Install the appropriate FINE Cartridge. If lines are misaligned or the resulting 
output is not satisfactory, carry out the Print Head Alignment.
Sixteen Flashes: Ink level cannot be 
detected.Ink may have run out.
The function for detecting the remaining ink level will be disabled since the ink 
level cannot be correctly detected.
If you want to continue printing without this function, press the RESUME/
CANCEL button for at least 5 seconds.
Canon recommends to use new genuine Canon cartridges in order to obtain 
optimum qualities.
Please be advised that Canon shall not be liable for any malfunction or trouble 
caused by continuation of printing under the ink out condition.
CauseAction 
						

							55 Troubleshooting
Message Appears on the Computer Screen
„Service Error 5100 Is Displayed
„Writing Error/Output Error/Communication Error
CauseAction
Movement of the FINE Cartridge 
Holder is blocked.Cancel printing from your computer, turn off the printer. Then clear the paper 
jam or foreign object that is preventing the FINE Cartridge Holder from moving.
ImportantBe careful not to touch the components inside the printer. The printer may not 
print out properly if you touch it.
CauseAction
The printer is not ready. Confirm that the Power lamp is lit green.
If the Power lamp is off, turn the printer on.
While the Power lamp is flashing green, the printer is initializing. Wait until the 
Power lamp stops flashing and remains lit green. 
If the Alarm lamp is flashing orange, an error may have occurred in the printer. 
For details on how to resolve the error, see “Alarm Lamp Flashes Orange” on 
page 53.
The printer is not connected properly. Make sure that the USB cable is securely plugged in to the printer and the 
computer.
zIf you are using a relay device such as a USB hub, disconnect it, connect the 
printer directly to the computer, and try printing again. If printing starts 
normally, there is a problem with the relay device.
Consult the reseller of the relay device for details.
zThere could also be a problem with the USB cable. Replace the USB cable 
and try printing again.
Printer port setting does not match the 
computer’s interface connecting the 
printer.Check the printer port settings.
* In the following instruction, “XXX” signifies your printer’s name.
(1)Log on as a user account with administrator privilege.
(2)Click Control Panel, then Printer under Hardware and Sound.
In Windows XP, click Control Panel, Printers and Other Hardware, then 
Printers and Faxes.
In Windows 2000, click Control Panel then Printers.
(3)Right-click the Canon XXX icon, then select Properties.
(4)Click the Ports tab to confirm the port settings.
Make sure that a port named USBnnn (where “n” is a number) with Canon 
XXX appearing in the Printer column is selected for Print to the following 
port(s).
If the port setting is not correct, reinstall the Printer Drivers or change the port 
setting according to the interface you are using.
Printer driver is not installed properly. The printer driver may not be installed properly. Uninstall them following the 
procedure described in the PC Printing Guide on-screen manual and reinstall 
them following the procedure described in your setup sheet. 
						

							56Troubleshooting
„Error Number: 300 Is Displayed
„Error Number: 1700/1710 Is Displayed
„Ink Info Number: 1688 Is Displayed
„Ink Info Number: 1686 Is Displayed
CauseAction
The printer is not ready. Confirm that the Power lamp is lit green.
If the Power lamp is off, turn the printer on.
While the Power lamp is flashing green, the printer is initializing. Wait until the 
Power lamp stops flashing and remains lit green.
If the Alarm lamp is flashing orange, an error may have occurred in the printer. 
For details on how to resolve the error, see “Alarm Lamp Flashes Orange” on 
page 53.
Printer is not connected properly. Make sure that the USB cable is securely plugged in to the printer and the 
computer.
zIf you are using a relay device such as a USB hub, disconnect it, connect the 
printer directly to the computer, and try printing again. If printing starts 
normally, there is a problem with the relay device.
Consult the reseller of the relay device for details.
zThere could also be a problem with the USB cable. Replace the USB cable 
and try printing again.
Your printer is not selected in Printer 
on the Print dialog box.Select your printer’s name in Printer on the Print dialog box.
If your printer’s name does not appear in Printer, follow the procedure below to 
check that the driver for your printer is installed to your computer. 
(1)Select Print & Fax Preferences from Printer.
In Mac OS X v.10.3.9, select Edit Printer List from Printer.
(2)Check that your printer’s name is displayed in the list of printers and that the 
check box is selected.
(3)If your printer’s name is not displayed, click Add(+) to add the printer.
If you cannot add the printer, follow the procedure described in your setup 
sheet to reinstall the printer driver.
CauseAction
The ink absorber is almost full. See “Eight flashes: Ink absorber is almost full.” in “Alarm Lamp Flashes Orange” 
on page 53.
CauseAction
Ink has run out. Refer to “Four Flashes: Ink has run out.” in “Alarm Lamp Flashes Orange” on 
page 53.
CauseAction
Ink level cannot be detected. Refer to “Sixteen Flashes: Ink level cannot be detected.” in “Alarm Lamp 
Flashes Orange” on page 53.