Canon printer PIXMA iP2600 User Manual

							37 Routine Maintenance
Cleaning Your Printer
This section describes the cleaning procedure that is needed to maintain your printer.
„Wiping Off Dirt on the Printer
Be sure to use a soft cloth such as eyeglasses cleaning cloth and wipe off dirt on the surface 
with it gently. Smooth out wrinkles on the cloth if necessary before cleaning.
„Cleaning the Paper Feed Roller (Roller Cleaning)
Clean the paper feed roller if paper is not fed properly. Cleaning the paper feed roller will wear 
the roller, so perform this only when necessary.
1Make sure that the printer is on and then remove any paper from the Rear Tray.
2Open the Paper Output Tray and extend the Output Tray Extension.
Set the Paper Thickness Lever to the left. For details on the Paper Thickness Lever, refer to 
“Inside” in “Main Components” of the User’s Guide on-screen manual.
3Open the printer properties dialog box.
4Click the Maintenance tab and then Roller Cleaning.
5Confirm the displayed message, and then click OK.
The Paper Feed Roller will rotate as they clean.
6Make sure that the paper feed roller stops rotating. When the message appears, 
load three sheets of A4 or Letter-sized plain paper in portrait orientation in the Rear 
Tray.
7Confirm the displayed message and click OK.
The paper that is loaded in the printer will feed through the printer and be ejected.
Caution
zDo not use tissue paper, paper towels, or similar materials for cleaning so as not to scratch the surface. 
Paper tissue powders or fine threads may remain inside the printer and cause problems such as Print 
Head blockage and poor printing results. Make sure to use a soft cloth.
zNever use volatile liquids such as thinners, benzene, acetone, or any other chemical cleaner to clean 
the printer, as this may cause a malfunction or damage the printer’s surface.
Caution
zBe sure to turn off the power and disconnect the power plug before cleaning the printer.
zDo not use tissue paper, rough-textured cloth, or similar materials, as this may scratch the 
surface. 
						

							38Routine Maintenance
8Confirm the displayed message and click OK.
If the problem is not resolved, turn off the printer, unplug the power plug, and then wipe the 
paper feed roller (A) located on the right side inside the Rear Tray with a moistened cotton swab 
or the like. Rotate the roller (A) manually as you clean it. Do not touch the roller with your fingers; 
rotate it with the cotton swab. If this does not solve the problem, contact your Canon Service 
representative.
1Make sure that the printer is on and then remove any paper from the Rear Tray.
2Open the Paper Output Tray and extend the Output Tray Extension.
Set the Paper Thickness Lever to the left. For details on the Paper Thickness Lever, refer to 
“Inside” in “Main Components” of the User’s Guide on-screen manual.
3Open the Canon IJ Printer Utility dialog box.
4Make sure that Cleaning is selected in the pop-up menu.
5Click Roller Cleaning.
6Confirm the displayed message and click OK.
The Paper Feed Roller will rotate as they clean.
7Make sure that the paper feed roller stops rotating. When the message appears, 
load three sheets of A4 or Letter-sized plain paper in portrait orientation in the Rear 
Tray.
8Confirm the displayed message, and then click OK.
The paper that is loaded in the printer will feed through the printer and be ejected.
(A) 
						

							39 Routine Maintenance
If the problem is not resolved, turn off the printer, unplug the power plug, and then wipe the 
paper feed roller (A) located on the right side inside the Rear Tray with a moistened cotton swab 
or the like. Rotate the roller (A) manually as you clean it. Do not touch the roller with your fingers; 
rotate it with the cotton swab. If this does not solve the problem, contact your Canon Service 
representative.
„Cleaning the Inside of the Printer
If the printed paper is smudged, the inside of the printer may be dirty. 
To always get best quality printing result, periodical cleaning of the inside of the printer is 
recommended.
You can clean this part in two ways:
zSee “Cleaning with the Printer Driver (Bottom Plate Cleaning)” on page 39.
zSee “Cleaning the Protrusions Inside the Printer” on page 42.
zCleaning with the Printer Driver (Bottom Plate Cleaning)
This section describes how to clean the inside of the printer. If the inside of the printer becomes 
dirty, printed paper may get dirty, so we recommend performing cleaning regularly.
1Make sure that the printer is on and then remove any paper from the Rear Tray.
2Open the Paper Output Tray and extend the Output Tray Extension.
Set the Paper Thickness Lever to the left. For details on the Paper Thickness Lever, refer to 
“Inside” in “Main Components” of the User’s Guide on-screen manual.
3Fold a single sheet of A4 or Letter-sized plain paper in half widthwise, and then 
unfold the paper. 
(A) 
						

							40Routine Maintenance
4Load this and only this sheet of paper in the 
Rear Tray with the open side facing up.
5Open the printer properties dialog box.
6Click the Maintenance tab, and then Bottom Plate Cleaning.
7Confirm the displayed message and click Execute.
The paper cleans the inside of the printer as it feeds through the printer.
Check the folded part of the ejected paper. If it is smudged with ink, perform Bottom Plate 
Cleaning again.
If the problem is not resolved after performing cleaning twice, the protrusions inside the printer 
may be stained. Clean them according to instructions. See “Cleaning the Protrusions Inside the 
Printer” on page 42.
1Make sure that the printer is on and then remove any paper from the Rear Tray.
2Open the Paper Output Tray and extend the Output Tray Extension.
Set the Paper Thickness Lever to the left. For details on the Paper Thickness Lever, refer to 
“Inside” in “Main Components” of the User’s Guide on-screen manual.
3Fold a single sheet of A4 or Letter-sized plain paper in half widthwise, and then 
unfold the paper. 
Important
Do not perform any other operation while the bottom plate is being cleaned.
Note
When performing Bottom Plate Cleaning again, make sure to use a new piece of paper.
(A) Load the paper after unfolding it.(A) 
						

							41 Routine Maintenance
4Load this and only this sheet of paper in the 
Rear Tray with the open side facing up.
5Open the Canon IJ Printer Utility dialog 
box.
6Make sure that Cleaning is selected in the pop-up menu.
7Click Bottom Plate Cleaning.
8Confirm the displayed message and click OK.
The paper cleans the inside of the printer as it feeds through the printer.
Check the folded part of the ejected paper. If it is smudged with ink, perform Bottom Plate 
Cleaning again.
If the problem is not resolved after performing cleaning twice, the protrusions inside the printer 
may be stained. Clean them according to instructions. See “Cleaning the Protrusions Inside the 
Printer” on page 42.
Important
Do not perform any other operation while the bottom plate is being cleaned.
Note
When performing Bottom Plate Cleaning again, make sure to use a new piece of paper.
(A) Load the paper after unfolding it.(A) 
						

							42Routine Maintenance
zCleaning the Protrusions Inside the Printer
If protrusions inside the printer are stained, wipe off any ink from the protrusions using a cotton 
swab or the like.
Caution
Be sure to turn off the power and disconnect the power plug before cleaning the printer. 
						

							43 Troubleshooting
Troubleshooting
This section describes troubleshooting tips for problems you may encounter when using the printer.
z“Cannot Install the Printer Driver” on page 44
z“The USB Connection Does Not Work Properly” on page 45
z“Print Results Not Satisfactory” on page 46
z“Printer Does Not Start” on page 50
z“Paper Does Not Feed Properly” on page 51
z“Paper Jams” on page 52
z“Alarm Lamp Flashes Orange” on page 53
z“Message Appears on the Computer Screen” on page 55
If an Error Occurs When the Printer Is Connected to a Computer
When an error occurs in printing such as the printer is out of paper or paper is jammed, a 
troubleshooting message is displayed automatically. Take the appropriate action described in the 
message.
The message may vary depending on the version of your operating system.
Note
This section mainly describes the methods of printer operation for troubleshooting. To handle problems 
using your computer, refer to “Troubleshooting” in the User’s Guide on-screen manual. For details on how 
to view the on-screen manuals, see “Reading the On-screen Manuals” on page 58. 
						

							44Troubleshooting
Cannot Install the Printer Driver
CauseAction
Unable to proceed beyond the Printer 
Connection screen.If you were unable to proceed beyond the Printer Connection screen, follow 
the procedure below to reinstall the printer driver.
(1)Click Cancel on the Printer Connection screen.
(2)Click Start Over on the Installation Failure screen.
(3)Click Back on the screen that appears next.
(4)Click Exit, then remove the CD-ROM.
(5)Turn the printer off.
(6)Restart the computer.
(7)Make sure you have no application software running.
(8)Follow the procedure described in your setup sheet to reinstall the printer 
driver.
Installation does not start automatically 
when the Setup CD-ROM is inserted 
into your computer’s disc drive.
(1)Click Start then Computer.
In Windows XP, click Start then My Computer.
In Windows 2000, double-click the My Computer icon on the desktop.
(2)Double-click the CD-ROM icon   on the displayed window.
If the contents of the CD-ROM are displayed, double-click MSETUP4.EXE.
(1)Double-click the CD-ROM icon   on your desktop to start installation.
NoteIf the CD-ROM icon is not displayed, try the followings:
zRemove the CD-ROM from your computer, then insert it again.
zRestart your computer.
If the icon is still not displayed, try different discs and see if they are displayed. If 
other discs are displayed, there is a problem with the Setup CD-ROM. Contact a 
Canon Service representative.
Installation procedure not followed 
correctly.Follow the procedure described in your setup sheet for proper installation.
If the drivers were not installed correctly, uninstall the printer driver, restart your 
computer, and then reinstall the drivers. Refer to the PC Printing Guide on-
screen manual.
NoteIf the installer was forced to be terminated due to an Windows error, the system 
may be in an unstable condition and you may not be able to install the drivers. 
Restart your computer before reinstalling. 
						

							45 Troubleshooting
The USB Connection Does Not Work Properly
„The Printer Is Not Recognized Properly
„The Printer Is Not Recognized Properly
CauseAction
USB hub is used. Connect the printer directly to the computer’s USB port without going through 
the hub.
USB driver is not installed correctly. The computer does not recognize the printer properly. Reinstall the USB driver 
using the latest version of the driver.
CauseAction
USB hub is used. Connect the printer directly to the computer’s USB port without going through 
the hub. 
						

							46Troubleshooting
Print Results Not Satisfactory
If the print result is not satisfactory such as white streaks, misaligned lines, and uneven colors, 
confirm the paper and print quality settings first.
zCheck 1: Do the page size and media type settings match the size and 
type of the loaded paper?
When these settings are incorrect, you cannot obtain a proper print result. If you are printing a 
photograph or an illustration, incorrect paper type setting may reduce the quality of printout color. 
Also, if you print with an incorrect paper type setting, the printed surface may be scratched. In 
borderless printing, uneven coloring may occur depending on the combination of the paper type 
setting and the loaded paper.
zCheck 2: Did you set the print quality setting appropriately?
Select a print quality option suitable to the paper and image for printing. If you notice blurs or 
uneven colors, increase the print quality setting and try printing again.
Confirm the paper and print quality settings by using the printer driver.
Refer to the PC Printing Guide on-screen manual.
zCheck 3: If the problem is not resolved, there may be other causes.
See also the sections below.
z“Printing Does Not Start/Printing Is Blurred/Colors Are Wrong/Straight Lines Are Misaligned” 
on page 47
z“White Streaks” on page 47
z“Printed Paper Curls or Has Ink Blots” on page 48
z“Printed Surface Is Scratched/Paper Is Smudged” on page 48
z“Colors Are Uneven or Streaked” on page 49