Canon printer PIXMA iP1800 User Manual

							47
Troubleshooting
Printing Does Not Start
Inappropriate Paper Thickness Lever 
setting. Adjust the position of the Paper Thickness Lever according to the type of paper 
you are printing on. See “Paper Handling” on page 5.
Depending on the printing content, the printing surface may become scratched 
even for the types of paper to set the lever to the left. In this case, set the Paper 
Thickness Lever to the right.
* Reset the Paper Thickness Lever to the left when you finish printing. If the 
lever is not set back to the left, the inside of the printer is more likely to get dirty 
due to the wider clearance between the print head and the loaded paper. It may 
also reduce print quality.
NoteIf the corners or edges of the paper are smudged, try to print with the Paper 
Thickness Lever set to the right.
CauseAction
Unnecessary print jobs are left in 
queue. / Computer problems.Restarting your computer may solve the problem.
If there are any unnecessary print jobs, follow the procedure below to delete 
them.
(1)
Open the printer properties dialog box.
Refer to “Opening the Printer Properties Dialog Box Directly from the 
Start Menu” in “Opening the Printer Properties Dialog Box (Windows)” of 
the User’s Guide  on-screen manual.
(2)Click the  Maintenance  tab and then  View Printer Status .
The Canon IJ Status Monitor is displayed.
(3)Click  Display Print Queue .
(4) Select  Cancel All Documents  on the Printer menu.
You may not be able to select this depending on the privileges of the 
account.
(5)When the confirmation message is displayed, click  Ye s.
The print jobs are deleted.
(1) Click the printer icon in the Dock to display the list of print 
jobs in progress.
In Mac OS X v.10.2.8, click the printer icon in the Dock to start up the Print Center and double-click the name of your printer in the Printer 
List.
(2) Select the print job to delete and click  .
The print jobs are deleted.
CauseAction 
						

							48Troubleshooting
Paper Does Not Feed Properly
CauseAction
Printing on inappropriate type of paper. Check to see if the paper you are printing on is not too thick or curled.
See “Media Types You Cannot Use” on page 6.
Paper Feed Roller is dirty. You may need to clean the Paper Feed Rollers of the Auto Sheet Feeder. Cleaning the Paper Feed Roller of the Auto Sheet Feeder consumes it, so 
perform this procedure only when necessary. 
For details on cleaning the Paper Feed Roller, see “Cleaning the Paper Feed 
Rollers (Roller Cleaning)” on page 37.
Paper not loaded properly. Make sure of the following when you load paper in the printer. zWhen loading two or more sheets of paper, align the edges of the sheets 
before loading.
z Always load the paper in portrait orientation, regardless of the printing 
orientation.
z Load the paper with the print side facing UP. Align the right edge of the paper 
stack against the Auto Sheet Feeder and slide the Paper Guide so that it just 
touches the left edge of the stack.
For details on loading paper, see “Loading Paper” on page 7.
Too much plain paper loaded. You can load approximately up to 100 sheets of 17 lb / 64 gsm plain paper.  However, proper feeding of paper may not be possible at this maximum capacity 
depending on the type of paper or environmental conditions (either very high or 
low temperature and humidity).
In such cases, reduce the sheets of paper you load at a time to around half.
For details on loading paper, see “Loading Paper” on page 7. 
						

							49
Troubleshooting
Paper Jams
CauseAction
Paper jammed in the Paper Output Slot 
and the Auto Sheet Feeder. Remove the paper following the procedure below.
(1)
Slowly pull the paper out, either  from the Auto Sheet Feeder 
or from the Paper Output Slot, whichever is easier.
z If the paper tears and a piece remains inside the printer, turn the printer off, 
open the Front Cover, and remove it.
Be careful not to touch the components inside the printer. 
After removing all paper, close the Front Cover and turn it back on.
z If you cannot pull the paper out, turn the printer off and turn it back on. The 
paper will be ejected automatically.
(2) Reload the paper in the printer, and press the  RESUME/
CANCEL  button on the printer.
If you turned off the printer in step 1, all print jobs in queue are canceled. 
Reprint if necessary.
NotezFor details on how to load paper, see “Loading Printing Paper” on page 4.
z When reloading the paper in the printer, see “Paper Does Not Feed Properly” 
on page 48 to confirm that you are using the correct paper and are loading it 
into the printer correctly.
If you cannot remove the paper or the paper tears inside the printer, or if the 
paper jam error continues after removing the paper, contact your Canon Service 
representative.
Landscape credit card-sized paper 
jammed inside the printer. Do not load credit card-sized paper in the landscape orientation.
If the 
ALARM  lamp flashes three times or the “Paper is jammed.” message is 
displayed when using Windows, remove the paper according to the following 
procedure.
(1) Press the  POWER button to turn the printer off.
(2) Open the Front Cover, then remove the jammed paper.
Be careful not to touch the components inside the printer.
(3)After removing all paper, close the Front Cover, then turn the 
printer back on.
If you cannot remove the jammed paper or the paper jam error continues after 
removing the paper, contact your Canon Service representative. 
						

							50Troubleshooting
ALARM Lamp Flashes Orange
„ALARM Lamp Flashes Orange
When a printer error occurs, the  ALARM lamp flashes orange as shown below. The number of 
flashes indicates the type of error that has oc curred. Count the flashes and take the appropriate 
action to correct the error.
CauseAction
Two flashes: Printer is out of paper. /
Paper does not feed. Reload paper in the Auto Sheet Feeder and press the 
RESUME/CANCEL 
button.
Three flashes: Paper jam. The paper may be jammed. Remove the jammed paper, reload paper properly  in the printer, and then press the RESUME/CANCEL button. See “Paper Jams” 
on page 49.
Four Flashes: Ink has run out. Ink has run out. Replace the ink cartridge and close the cover.
If printing is in progress and you want to continue printing, press the RESUME 
button for at least 5 seconds with the ink cartridge installed. Then printing can 
continue under the ink out condition.
The function for detecting the remaining ink level will be disabled.
Replace the empty ink cartridge immediately after the printing. The resulting 
print quality is not satisfactory, if printing is continued under the ink out 
condition.
Five flashes: The FINE Cartridge 
cannot be recognized. Possible causes are as follows:
z
The FINE Cartridge may not be installed properly.
z The FINE Cartridge may not be compatible with this printer.
Install the appropriate FINE Cartridge. If lines are misaligned or the resulting 
output is not satisfactory, carry out the Print Head Alignment.
Seven Flashes: FINE Cartridge is not 
installed in the correct position. Confirm that the FINE Cartridges are installed in the appropriate positions.
See “Replacing a FINE Cartridge” on page 26.
Eight flashes: Ink absorber is almost 
full. The printer has a built-in ink absorber to hold the ink used during Print Head 
Cleaning, for example.
Eight flashes indicates that the ink absorber is nearly full.
Press the 
RESUME/CANCEL  button to cancel the error so you can continue 
printing.
Before the ink absorber becomes completely full, contact a Canon service 
representative. (You will need to replace a particular part of the printer.)
ImportantCanon recommends that you call for service as soon as this error occurs. Once 
the ink absorber becomes completely full, printing cannot be performed until the 
ink absorber is replaced.
Fourteen Flashes: The FINE Cartridge 
cannot be recognized. The FINE Cartridge may not be compatible with this printer.
Install the appropriate FINE Cartridge. If lines are misaligned or the resulting 
output is not satisfactory, carry out the Print Head Alignment.
Fifteen Flashes: The FINE Cartridge 
cannot be recognized. Possible causes are as follows:
z
The FINE Cartridge may not be installed properly.
z The FINE Cartridge may not be compatible with this printer.
Install the appropriate FINE Cartridge. If lines are misaligned or the resulting 
output is not satisfactory, carry out the Print Head Alignment.
Note the number of flashes Repeats 
						

							51
Troubleshooting
„ POWER Lamp Flashes Green and ALARM Lamp Flashes Orange 
Alternately
Disconnect the printer cable from the printer, turn the printer off, and then unplug the printer from 
the power supply. Plug the printer back in and turn  the printer back on after leaving it for a while.
If the problem is not resolved, cont act your Canon Service representative.
Error Message Appears on the Screen
„Writing Error/Output E rror/Communication Error
Sixteen Flashes: Ink level cannot be 
detected. Ink may have run out.
The function for detecting the remaining ink level will be disabled since the ink 
level cannot be correctly detected.
If you want to continue printing without this function, press the RESUME button 
for at least 5 seconds.
Canon recommends to use new genuine Canon cartridges in order to obtain 
optimum qualities.
Please be advised that Canon shall not be liable for any malfunction or trouble 
caused by continuation of printing under the ink out condition.
CauseAction
The printer is not ready. Confirm that the 
POWER lamp is lit.
If the  POWER  lamp is off, turn the printer on.
While the  POWER lamp is flashing green, the printer is initializing. Wait until the 
POWER  lamp stops flashing and remains lit green. 
If the  ALARM  lamp is flashing orange, an error may have occurred on the 
printer. For details on how to resolve the error, see “ALARM Lamp Flashes 
Orange” on page 50.
Printer port setting does not match the 
computer’s interface connecting the 
printer. Check the printer port settings.
(1)
Click  Start > Control Panel  > Printers and Other 
Hardware  > Printers and Faxes .
In non-XP Windows, click Start > Settings > Printers.
(2)Click the  Canon iP1800 series  icon.
(3) Open the  File menu and select  Properties.
(4) Click the  Ports tab to confirm the port settings.
Make sure that a port named USBnnn (Canon iP1800 series) (where “n” 
is a number) is selected for Print to the following port(s).
If the port setting is not correct, change the port setting according to the 
interface you are using, or reinstall the printer driver.
The printer is not connected properly. Make sure that the printer cable is securely plugged in to the printer and the  computer.
zIf you are using a relay device such as a USB hub, disconnect it, connect the 
printer directly to the computer, and try printing again. If printing starts 
normally, there is a problem with the relay device.
Consult the reseller of the relay device for details.
z There could also be a problem with the USB cable. Replace the USB cable 
and try printing again.
Printer driver is not installed properly. The printer driver may not be installed properly. Uninstall them following the  procedure described in the Printer Driver Guide on-screen manual and reinstall 
them following the procedure described in the  Easy Setup Instructions.
CauseAction 
						

							52Troubleshooting
„Error No.: 300 Is Displayed
„Error No.: 1700/1710 Is Displayed
CauseAction
The printer is not ready. Make sure that the printer is turned on, and that it is connected securely to the 
computer.
If the POWER  lamp is off, turn the printer on.
While the  POWER lamp is flashing green, the printer is initializing. Wait until the 
POWER  lamp stops flashing and remains lit green.
If the  ALARM  lamp is flashing orange, an error may have occurred on the 
printer. For details on how to resolve the error, see “ALARM Lamp Flashes 
Orange” on page 50.
Printer is not connected properly. Make sure that the USB cable is plugged in securely to the computer and the  printer.
zIf you are using a relay device such as a USB hub, disconnect it, connect the 
printer directly to the computer, and try printing again. If printing starts 
normally, there is a problem with the relay device.
Consult the reseller of the relay device for details.
z There could also be a problem with the USB cable. Replace the USB cable 
and try printing again.
Your printer is not selected in  Printer 
on the  Print dialog box. Select 
iP1800 series  in Printer  on the  Print dialog box.
If  iP1800 series  does not appear in  Printer, follow the procedure below to 
check that the driver for your printer is installed to your computer.
(1) Select  Print & Fax Preferences  from Printer .
In Mac OS X v.10.2.8 or 10.3.x, select Edit Printer List from Printer.
(2)Check that  iP1800 series  is displayed in the list of printers 
and that the check box is selected.
In Mac OS X v.10.2.8, check that iP1800 series is displayed in the Printer List.
(3) If iP1800 series  is not displayed, click  Add(+) to add the 
printer.
If you cannot add the printer, follow the procedure described in the  Easy Setup 
Instructions  to reinstall the printer driver.
CauseAction
The ink absorber is almost full. The printer has a built-in ink absorber to hold the ink used during Print Head 
Cleaning, for example.
This error message indicates that the ink absorber is nearly full.
Press the RESUME/CANCEL  button to cancel the error so you can continue 
printing.
Before the ink absorber becomes completely full, contact a Canon service 
representative. (You will need to replace a particular part of the printer.)
ImportantCanon recommends that you call for service as soon as this error occurs. Once 
the ink absorber becomes completely full, printing cannot be performed until the 
ink absorber is replaced. 
						

							53 Appendix
Appendix
Reading the On-screen Manuals
Along with this Quick Start Guide, on-screen manuals are also supplied with your printer. For 
detailed instructions on installing the on-screen manuals, refer to your setup sheet.
You can view the on-screen manuals in the following way:
To view the on-screen manual, double-click the iP1800 series On-screen Manual shortcut icon on 
the desktop, or click Start > All Programs (or Programs) > Canon iP1800 series Manual > iP1800 
series On-screen Manual.
System Requirements
Browser: Windows HTML Help Viewer
To view the on-screen manual, double-click the iP1800 series On-screen Manual alias on the 
desktop.
System Requirements
Browser: Help Viewer
Note
zMicrosoft® Internet Explorer 5.0 or later must be installed.
zThe on-screen manual may not be displayed properly depending on your operating system or 
Internet Explorer version. We recommend that you keep your system up to date with Windows 
Update.
Note
If you installed the User’s Guide from the Manual folder in the Setup CD-ROM, open the folder in 
which you copied the User’s Guide and double-click top.htm.
NotezThe on-screen manual may not be displayed properly depending on your operating system. We 
recommend that you keep your system up to date.
zWe recommend using Safari as your Web browser to view the HTML format on-screen 
manuals. If Safari is not installed on your computer, download it from Apple Computer, Inc. 
website and install it. 
						

							54Appendix
Specifications
General Specifications
Printing resolution (dpi)4800 (horizontal)* x 1200 (vertical)
* Ink droplets can be placed with a pitch of 1/4800 inch at minimum.
Print width8.0 inches / 203.2 mm max.
(for Borderless Printing: 8.5 inches / 216 mm)
Acoustic noise levelApprox. 43.0 dB (A)*
* When printing in the highest print quality mode on Photo Paper Pro.
Operating environmentTemperature: 5 to 35°C (41 to 95°F)
Humidity: 10 to 90% RH (no condensation)
Storage environmentTemperature: 0 to 40°C (32 to 104°F)
Humidity: 5 to 95% RH (no condensation)
Power supplyAC 100-240 V, 50/60 Hz
Power consumptionPrinting: Approx. 7 W
Standby: Approx. 0.7 W
OFF: Approx. 0.5 W
External dimensionsApprox. 17.4 (W) x 9.3 (D) x 6.0 (H) inches /
Approx. 442 (W) x 237 (D) x 152 (H) mm
* With the Paper Support retracted.
WeightApprox. 3.3 kg (Approx. 7.3 lb.)
* With the FINE Cartridges installed.
Canon FINE CartridgesBK: 320 nozzles, C/M/Y/Dye Bk 384x3 nozzles 
						

							55 Appendix
*1 Conform to the operating system’s requirement when it is higher than this. 
For updated compatibility, visit our website.
*2 Operation can only be guaranteed on a PC with built-in USB or USB 2.0 Hi-Speed port and pre-
installed Windows Vista, XP, or 2000.
*3 Including compatible processors.
*4 For bundled software installation.
*5 Macintosh File System: Mac OS Extended (Journaled), Mac OS Extended.
zCD-ROM drive
zDisplay: Windows; SVGA 800 x 600
Minimum System Requirements*1 
*2
Operating System  Processor  RAM  Hard Disk Space*4
Windows Vista™ Pentium II 300 MHz*3  128 MB  400 MB
Windows XP SP1, SP2 
Windows 2000 Professional SP2, SP3, SP4
*5
Operating System  Processor  RAM  Hard Disk Space*4
Mac OS X v.10.4  Intel processor PowerPC G3 256 MB 200 MB
Mac OS X v.10.2.8 - v.10.3  128 MB
Additional System Requirements for On-Screen Manuals
Browser: Windows HTML Help Viewer
Note: Microsoft Internet Explorer 5.0 or later must be 
installed. The on-screen manual may not be displayed 
properly depending on your operating system or Internet 
Explorer version. We recommend that you keep your 
system up to date with Windows Update. Browser: Help Viewer
Note: The on-screen manual may not be displayed properly 
depending on your operating system. We recommend that 
you keep your system up to date. 
						

							56Safety Precautions
Safety Precautions
Please read the safety warnings and cautions provided in this manual to ensure that you use the 
printer safely. Do not attempt to use the printer in any way not described in this manual.
Warning
You may cause an electric shock, fire, or damage the printer if you ignore any of these safety precautions.
Choosing a locationDo not place the printer close to flammable solvents such as alcohol or thinners.
Power supplyNever attempt to plug in or unplug the printer from the power supply when your hands are wet.
Always push the plug all the way into the power outlet.
Never damage, modify, stretch or excessively bend or twist 
the power cord. Do not place heavy objects on the power 
cord.
Never plug the printer into a power socket that is shared with 
other equipment (extension lead/cord, 2- or 3-way adapter, 
etc.).
Never use the printer if the power cord is bundled or knotted.
If you detect smoke, unusual smells or strange noises around the printer, immediately unplug the 
printer at the power supply and call for service.
Periodically, unplug the printer and use a dry cloth to wipe off 
any dust or dirt collected on the plug and the power outlet. If 
the printer is placed at a location exposed to a lot of dust, 
smoke, or high humidity, the dust collected on the plug 
absorbs moisture and may cause insulation failure and fire.
Use the power cable included with the printer.
Cleaning the printerUse a damp cloth to clean the printer. Never use flammable 
solvents such as alcohol, benzene or thinners.
If flammable solvents come in contact with electrical 
components inside the printer, it could cause a fire or electric 
shock.
Always unplug the printer from the power outlet before cleaning the printer.
If you accidentally switch the printer on while cleaning it, you could injure yourself or damage the 
printer.