Canon printer PIXMA iP1800 User Manual

							37 Routine Maintenance
Cleaning Your Printer
„Cleaning the Paper Feed Rollers (Roller Cleaning)
Clean the paper feed rollers if paper is not fed properly. Cleaning the Paper Feed Roller of the 
Auto Sheet Feeder consumes it, so perform this only when necessary.
1Make sure that the printer is turned on, and then remove any paper from the Auto 
Sheet Feeder.
2Open the Printer Properties dialog box.
Refer to “Opening the Printer Properties Dialog Box Directly from the Start Menu” in “Opening 
the Printer Properties Dialog Box (Windows)” of the User’s Guide on-screen manual.
3Click the Maintenance tab and then Roller Cleaning.
4Confirm the message, and then click OK.
The Paper Feed Rollers will rotate as they clean.
5When the message appears, load three or more sheets of A4 or Letter-sized plain 
paper in the Auto Sheet Feeder.
Set the Paper Thickness Lever to the left. For details on the Paper Thickness Lever, refer to 
“Front View” in “Main Components” of the User’s Guide on-screen manual.
6Confirm the displayed message and click OK.
The paper that is loaded in the printer will feed through the printer and be ejected.
7When the confirmation message is displayed, click OK.
If this procedure does not solve the problem, clean the surface of the roller with applying a 
slightly moisten cotton swab with water to wipe off dust or stain. If the problem still persists, 
contact a Canon service representative.
1Make sure that the printer is turned on, and then remove any paper from the Auto 
Sheet Feeder.
2Open the Canon IJ Printer Utility dialog box.
Refer to “Opening the Canon IJ Printer Utility (Macintosh)” in the User’s Guide on-screen 
manual.
3Make sure that Cleaning is selected in the pop-up menu.
4Click Roller Cleaning.
5Confirm the displayed message and click OK.
The Paper Feed Rollers will rotate as they clean. 
						

							38Routine Maintenance
6When the message appears, load three or  more sheets of A4 or Letter-sized plain 
paper in the Auto Sheet Feeder.
Set the Paper Thickness Lever to the left. For det ails on the Paper Thickness Lever, refer to 
“Front View” in “Main Components” of the  User’s Guide on-screen manual.
7Confirm the message, and then click  OK.
The paper that is loaded in the printer will feed through the printer and be ejected.
If this procedure does not solve the problem, cl ean the surface of the roller with applying a 
slightly moisten cotton swab with water to wipe  off dust or stain. If the problem still persists, 
contact a Canon service representative.
„ Cleaning the Inside of the Printer
If the printed paper is smudged, the inside of the printer may be dirty. 
To always get best quality printing result, per iodical cleaning of the inside of the printer is 
recommended.
You can clean this part in two ways:
z See “Cleaning the Bottom Plate (Bottom Plate Cleaning)” on page 38.
z See “Cleaning the Protrusions Inside the Printer” on page 40.
z Cleaning the Bottom Plate (Bottom Plate Cleaning)
This section describes how to clean the inside of  the printer. If the inside of the printer becomes 
dirty, printed paper may get dirty, so we recommend performing cleaning regularly.
1Make sure that the printer is turned on, and then remove any paper from the Auto 
Sheet Feeder.
2Fold a single sheet of A4 or Letter-sized plain paper in half widthwise, and then 
unfold the paper. 
3Load this and only this sheet of paper in the 
Auto Sheet Feeder with the open side to the 
front.
Set the Paper Thickness Lever to the left. For 
details on the Paper Thickness Lever, refer to 
“Front View” in “Main Components” of the  User’s 
Guide  on-screen manual.
Important
When using Photo Paper Plus Double Sided PP-101D, be sure to clean the inside of the printer 
before printing.
*1
*1 Load the paper after unfolding it. 
						

							39
Routine Maintenance
4Open the printer properties dialog box.
Refer to “Opening the Printer Properties Dialog Bo x Directly from the Start Menu” in “Opening 
the Printer Properties Dialog Box (Windows)” of the  User’s Guide on-screen manual.
5Click the Maintenance  tab, and then  Bottom Plate Cleaning .
6When the confirmation message is displayed, click  Execute.
The paper cleans the inside of the printer as it feeds through the printer.
If the ejected paper is smudged, perform the Bottom Plate Cleaning again.
If the problem is not resolved after perf orming the Bottom Plate Cleaning twice, the 
protrusions inside the printer may be stained.  Clean them according to instructions. See 
“Cleaning the Protrusions Inside the Printer” on page 40.
1Make sure that the printer is turned on, and then remove any paper from the Auto 
Sheet Feeder.
2Fold a single sheet of A4 or Letter-sized plain paper in half widthwise, and then 
unfold the paper. 
3Load this and only this sheet of paper in the 
Auto Sheet Feeder with the open side to the 
front.
Set the Paper Thickness Lever to the left. For 
details on the Paper Thickness Lever, refer to 
“Front View” in “Main Components” of the  User’s 
Guide  on-screen manual.
4Open the  Canon IJ Printer Utility  dialog box.
Refer to “Opening the Canon IJ Printer Utility (Macintosh)” in the  User’s Guide on-screen 
manual.
5Make sure that  Cleaning is selected in the pop-up menu.
6Click Bottom Plate Cleaning .
*1
*1 Load the paper after unfolding it. 
						

							40Routine Maintenance
7When the confirmation message is displayed, click  Execute.
The paper cleans the inside of the printer as it feeds through the printer.
If the ejected paper is smudged, perform the Bottom Plate Cleaning again.
If the problem is not resolved after perf orming the Bottom Plate Cleaning twice, the 
protrusions inside the printer may be stained.  Clean them according to instructions. See 
“Cleaning the Protrusions Inside the Printer” on page 40.
z Cleaning the Protrusions Inside the Printer
If protrusions inside the printer are stained,  wipe off any ink from the protrusions using a 
cotton swab or the like.
Important
Before cleaning the inner parts, be sure to turn the printer off. 
						

							41
Troubleshooting
Troubleshooting
This section describes troubleshooting tips for  problems you may encounter when using the printer.
z “Cannot Install the Printer Driver” on page 42
z “The USB Connection Does Not Work Properly” on page 43
z  “The Printer Is Not Recognized Properly” on page 43
z  “The Printer Is Not Recognized Properly” on page 43
z “Print Results Not Satisfactory” on page 44
z “Cannot Print to End of Job” on page 44
z “Part of the Page Is Not Printed” on page 44
z “Ink Does Not Come Out/Printing Does Not Start/Printing Is Blurred/Colors Are Wrong/
Straight Lines Are Misaligned” on page 44
z “Printed Paper Curls or Has Ink Blots” on page 45
z “Printed Surface Is Scratched/Paper Is Smudged” on page 46
z “Printing Does Not Start” on page 47
z “Paper Does Not Feed Properly” on page 48
z “Paper Jams” on page 49
z “ALARM Lamp Flashes Orange” on page 50
z “Error Message Appears on the Screen” on page 51
z  “Writing Error/Output Error/Communication Error” on page 51
z  “Error No.: 300 Is Displayed” on page 52
z  “Error No.: 1700/1710 Is Displayed” on page 52
If an Error Occurs When the Printer Is Connected to a Computer
When an error occurs in printing such as the printer is out of paper or paper is jammed, a 
troubleshooting message is displa yed automatically. Take the appropriate action described in the 
message.
The message may vary depending on the version of your Windows operating system.
Note
If you cannot find appropriate tips for your problem, refer to the on-screen manuals. 
						

							42Troubleshooting
Cannot Install the Printer Driver
CauseAction
Unable to proceed beyond the Printer 
Connection screen.If you were unable to proceed beyond the Printer Connection screen, follow 
the procedure below to reinstall the printer driver.
(1)Click Cancel on the Printer Connection screen.
(2)Click Start Over on the Installation Failure screen.
(3)Click Back on the screen that appears next.
(4)Click Exit on the PIXMA iP1800 series, then remove the 
CD-ROM.
(5)Turn the printer off.
(6)Restart your computer.
(7)Make sure you have no application software running, 
including anti-virus software.
(8)Follow the procedure described in the Easy Setup 
Instructions to reinstall the printer driver.
Installation does not start automatically 
when the Setup CD-ROM is inserted 
into your computer’s disc drive.
Click Start > My Computer > double-click the CD-ROM icon  .
In non-XP Windows, double-click the My Computer icon on the desktop and 
then double-click the CD-ROM icon  .
NoteTo use the Run command to start the setup program, specify your disc drive and 
then the name of the setup program, Msetup4.exe. The drive letter of the disc 
drive depends on your computer.
Double-click the CD-ROM icon on your desktop to start installation.
If the CD-ROM icon is not displayed, restart your computer.
If the CD-ROM icon is still not displayed, try different disks and see if they are 
displayed. If other disks are displayed, there is a problem with the Setup CD-
ROM. Contact a Canon service representative. 
						

							43 Troubleshooting
The USB Connection Does Not Work Properly
„The Printer Is Not Recognized Properly
„The Printer Is Not Recognized Properly
The Setup CD-ROM is defective.
Click Start > My Computer, and confirm that CD-ROM icon   is visible.
In non-XP Windows, double-click the My Computer icon on the desktop and 
confirm that the CD-ROM icon   is visible in the window.
Confirm that the CD-ROM icon is displayed when you insert the CD-ROM.
If the CD-ROM icon is not displayed, restart your computer.
If the CD-ROM icon is still not displayed, try different disks and see if they are 
displayed. If other disks are displayed, there is a problem with the Setup CD-
ROM. Contact a Canon service representative.
Installation procedure not followed 
correctly.Follow the procedure described in the Easy Setup Instructions for proper 
installation.
If the printer driver was not installed correctly, uninstall the driver, restart your 
computer, and then reinstall the driver. Refer to the Printer Driver Guide on-
screen manual.
NoteIf the installer was forced to be terminated due to a Windows error, the system 
may be in an unstable condition and you may not be able to install the driver. 
Restart your computer before reinstalling.
CauseAction
USB hub is used. Connect the printer directly to the computer’s USB port without going through 
the hub.
USB expansion card is not installed 
correctly.Read the manual supplied with the USB expansion card and reinstall the card.
USB driver is not installed correctly. The computer does not recognize the printer properly. Reinstall the USB driver 
using the latest version of the driver.
CauseAction
USB hub is used. Connect the printer directly to the computer’s USB port without going through 
the hub.
CauseAction 
						

							44Troubleshooting
Print Results Not Satisfactory
„Cannot Print to End of Job
„Part of the Page Is Not Printed
„Ink Does Not Come Out/Printing Does Not Start/Printing Is Blurred/
Colors Are Wrong/Straight Lines Are Misaligned
CauseAction
Size of the print data is extremely large 
(Windows XP/Windows 2000 only).In Windows XP and Windows 2000, click Print Options on the Page Setup 
sheet. Then, select the Reduce spool data size check box in the displayed 
dialog.
Selecting Reduce spool data size may reduce the print quality.
CauseAction
Page Size/Paper Size setting in the 
printer driver does not match the actual 
size of the paper loaded in the printer.If the page size setting, set in the application software you are printing from or in 
the printer driver, does not match the actual size of the printing paper, part of the 
page may not be printed.
Check the page size setting in your application. Then, check Page Size on the 
Page Setup sheet in the printer properties dialog box of the printer driver 
(Windows) or Paper Size on the Page Setup dialog box of the printer driver 
(Macintosh).
CauseAction
FINE Cartridge is not installed properly 
/ There is no ink left.Remove the FINE Cartridge, then reinstall it.
Small dusts may be stuck between the contact points. In this case, the print 
result may be improved by reinstalling the FINE Cartridge.
Also, check that the protective tape (A) is removed.
Media Type setting in the printer driver 
does not match the actual type of 
paper.Make sure that the Media Type set in the Main sheet of the printer driver 
(Windows) or the Quality & Media in the pop-up menu of the Print dialog box 
(Macintosh) matches the type of the loaded printing paper.
(A) 
						

							45
Troubleshooting
„ Printed Paper Curls or Has Ink Blots
Print Head nozzles are clogged. Print the nozzle check pattern to check for uneven ink output.
zIf the nozzle check pattern does not print out properly
Clean the Print Head and then print the nozzle check pattern to check that 
ink is ejecting properly.
z If the problem is not resolved after performing Print Head Cleaning 
twice
Perform Print Head Deep Cleaning.
If the problem is not resolved after performing Print Head Deep Cleaning, 
perform Print Head Deep Cleaning again.
z If the problem is still not resolved after performing Print Head Deep 
Cleaning twice
A FINE Cartridge may have run out of ink. Replace it with a new one.
For details on how to print the nozzle check pattern, how to clean the Print 
Head, and how to perform Print Head Deep Cleaning, see “When Printing 
Becomes Faint or Colors Are Incorrect” on page 14.
The media is loaded with the wrong 
side facing upwards. Many types of paper are made to be printed on only a particular side of the 
paper.
Printing on the wrong side may cause unclear prints or prints with reduced 
quality.
Refer to the instruction manuals supplied with the paper.
Print Head is misaligned. If you did not align the Print Head after installation, straight lines may be printed  misaligned. If ruled lines are printed misaligned or print results are otherwise 
unsatisfactory, see “Aligning the Print Head” on page 23 and perform Print Head 
Alignment.
Print quality is not set appropriately. Set the  Print Quality setting to High in Windows or  Fine in Macintosh.
(1)Open the printer properties dialog box.
Refer to “Opening the Printer Properties Dialog Box from Your 
Application Program” in “Opening the Printer Properties Dialog Box 
(Windows)” of the  User’s Guide on-screen manual.
(2)On the  Main sheet, click  High for the  Print Quality  setting.
(1)Open the  Print dialog box.
Refer to “Opening the Print Dialog Box” in “Opening the Page Setup and 
Print Dialog Box (Macintosh)” of the  User’s Guide on-screen manual.
(2)Select  Quality & Media  in the pop-up menu and then click 
Detailed Setting .
(3) Drag the slide bar to set  Print Quality to Fine .
NoteDepending on the type of paper, you may not be able to set  Print Quality to 
High  (Windows) or  Fine (Macintosh).
CauseAction
Paper is too thin. When printing data with high color saturation such as photographs or images in 
deep color, we recommend using Photo Paper Pro or other Canon specialty 
paper. Refer to “General Information” in the 
User’s Guide on-screen manual.
Media Type  setting in the printer driver 
does not match the actual type of 
paper. Make sure that the 
Media Type set in the Main sheet of the printer driver 
(Windows) or the  Quality & Media in the pop-up menu of the  Print dialog box 
(Macintosh) matches the type of the loaded printing paper.
CauseAction 
						

							46Troubleshooting
„Printed Surface Is Scratched/Paper Is Smudged
CauseAction
Paper Feed Roller is dirty. You may need to clean the Paper Feed Rollers of the Auto Sheet Feeder.
Cleaning the Paper Feed Roller of the Auto Sheet Feeder consumes it, so 
perform this procedure only when necessary.
For details on cleaning the Paper Feed Roller, see “Cleaning the Paper Feed 
Rollers (Roller Cleaning)” on page 37.
Inside of the printer is dirty. When performing duplex printing, if the inside of the printer is stained with  excess ink, printed paper may become smudged.
See “Cleaning the Inside of the Printer” on page 38 to clean the inside of the 
printer.
Printing on inappropriate type of paper. zCheck to see if the paper you are printing on is not too thick or curled.
See “Media Types You Cannot Use” on page 6.
z When performing Borderless Printing, print quality may be reduced at the top 
and bottom edges of the paper. Make sure that the paper you are using is 
suitable for Borderless Printing. 
For details, refer to the  Printer Driver Guide on-screen manual.
Paper is curled. For Plain Paper
Turn the paper over and reload it to print on the other side.
Leaving the paper loaded in the Auto Sheet Feeder for a long time may cause 
the paper to curl. If this happens, load the paper with the other side facing up. It 
may resolve the problem.
We recommend putting unused paper back into the package and keep them on 
a level surface.
For Other Paper
If you are using paper with either any of the corners or the whole printing 
surface curled, the paper may become dirty, not feed properly, or both. Use such 
paper after correcting paper curl as follows.
(1)With the printing side (A) facing up, cover the paper with a 
fresh sheet of plain paper to av oid staining or scratching the 
surface.
(2) Roll up the paper in a direction opposite to paper curl as 
seen below.
(3) Check to see that the paper curl is corrected to within 
approximately 0.08 to 0.2 inches / 2 to 5 mm (B) in height.
We recommend printing curl-corrected paper one sheet at a time.
(A)
(1) (2)
(B)
(A)