Canon printer PIXMA i455 User Manual

Troubleshooting
47
Cannot Install the Printer Driver
ProblemPossible CauseTr y  Th is
Cannot Install the 
Printer DriverInstallation 
procedure not 
followed correctlyFollow the  Easy Setup Instructions for proper printer driver installation.
If the installer was forced to terminate due to an error, remove the CD-ROM from 
the CD-ROM drive and restart your computer. Reinstall the printer driver. If this 
problem persists, contact the Customer Care Center.
Other applications 
running in the...

Troubleshooting
48
Print Quality is Poor or Contains Errors
ProblemPossible CauseTr y Th isInk does not eject 
properly/Printing is 
Blurred/ Colors are 
Wrong / White 
Streaks appear / 
Printed Ruled Lines 
are DisplacedInk tank is not seated 
properlyCheck that the ink tanks are firmly seated in the print head and reseat them if 
necessary.
Print head nozzles 
cloggedPrint the nozzle check pattern to check for uneven ink output.
See "Printing the Nozzle Check Pattern
Printing the Nozzle Check...

Troubleshooting
49
Printed Surface is 
ScratchedInappropriate paper 
type usedCheck to see if the paper you are printing on is too thick or curled.
See "Print Media to Avoid
Print Media to AvoidPrint Media to Avoid Print Media to Avoid" on page 3.
Note that smudging may occur at the top and bottom edges of the paper when 
using Borderless Printing. Ensure that the paper you are using is compatible 
with Borderless Printing.
See "Media Types Suitable for Borderless Printing
Media Types...

Troubleshooting
50
Troubleshooting Printer Hardware
ProblemPossible CauseTr y  Th is
Printer Does Not 
Start or Printer 
Stops During 
Print JobsPrint head has 
overheated due to 
long periods of 
continuous printingStop printing and turn the printer off for at least 15 minutes to allow the print head 
to cool down.
The print head tends to overheat when printing continuously for long periods of 
time. The print head is designed to automatically pause at line breaks before 
resuming printing in order to...

Troubleshooting
51
Paper Does Not Feed Properly
ProblemPossible CauseTr y  Th is
Paper Does Not 
Feed ProperlyInappropriate 
paper type usedCheck to see if the paper you are printing on is too thick or curled.
See"Print Media to Avoid
Print Media to AvoidPrint Media to Avoid Print Media to Avoid" on page 3.
Paper feed roller is 
dirtyFollow the steps described below to clean the paper feed rollers.
If envelopes or post cards do not feed properly, even after correcting any paper 
curl, clean the...

Troubleshooting
52
Handling Error Messages
When a printer error occurs, the POWER/ERROR lamp flashes. The number of 
flashes indicates the type of error that has occurred. Count the flashes and 
take the appropriate action to correct the error.
Number of 
FlashesPossible CauseTr y  Th is
Two flashes Printer is out of 
paperReload paper and press the RESUME/CANCEL
RESUME/CANCELRESUME/CANCEL RESUME/CANCEL button.
Three flashes Paper jam If a paper jam occurs, clear the jammed paper, reload paper in the...

Troubleshooting
53
An Error Message Appears on the Screen
ProblemPossible CauseTr y This
Error Writing / 
Output to USBxxxPrinter not ready The POWER
POWERPOWER POWER lamp will flash green when the printer is warming up or when a print 
job is being sent to the printer. It will glow a steady (non-flashing) green when it 
is ready for use or when the print job is completed.
Paper is not loaded Load paper and press the RESUME/CANCEL
RESUME/CANCELRESUME/CANCEL RESUME/CANCEL button.
Faulty connection Ensure...

Troubleshooting
54
Have you replaced 
ink tank with a new 
one? message is 
displayedIf the ink tank has 
been replaced with 
a new one
Click Yes
YesYes Yes  o r O K
OKOK OK to reset the ink counter.
See "Resetting the Ink Counter
Resetting the Ink CounterResetting the Ink Counter Resetting the Ink Counter" on page 43.
If the front cover 
has been open for a 
cer tain period (the 
ink tank has not 
been replaced)Click No
NoNo No or Cancel
 Cancel Cancel  Cancel on the dialog box described above....

Troubleshooting
55
Cannot Print Properly from the Digital Camera
The following messages may be displayed on the digital camera or digital video camcorder 
when images are printed directly from them. Correct the error according to the procedure 
below.
This section describes error messages displayed when you are using a “Bubble Jet Direct” 
compatible digital camera or a digital video camcorder. Refer to “Direct Printing from 
PictBridge-compatible Digital Cameras” for more information about...

Troubleshooting
56
NotezImages can be printed directly from “PictBridge” or Canon “Bubble Jet 
Direct” compatible digital cameras and digital video camcorders connected 
to this printer.
zIf the connected digital camera or digital video camcorder does not support 
“PictBridge” or “Bubble Jet Direct”, the POWER
POWERPOWER POWER lamp on the printer flashes 
eleven times. If this happens, disconnect the connection cable and press 
the RESUME/CANCEL
RESUME/CANCELRESUME/CANCEL RESUME/CANCEL button.
zIf the...