Canon printer PIXMA i455 User Manual
Have a look at the manual Canon printer PIXMA i455 User Manual online for free. It’s possible to download the document as PDF or print. UserManuals.tech offer 1335 Canon manuals and user’s guides for free. Share the user manual or guide on Facebook, Twitter or Google+.
Troubleshooting 47 Cannot Install the Printer Driver ProblemPossible CauseTr y Th is Cannot Install the Printer DriverInstallation procedure not followed correctlyFollow the Easy Setup Instructions for proper printer driver installation. If the installer was forced to terminate due to an error, remove the CD-ROM from the CD-ROM drive and restart your computer. Reinstall the printer driver. If this problem persists, contact the Customer Care Center. Other applications running in the backgroundOther applications opened on your computer can interfere with the installation routine. Close all open software applications before reinstalling the printer driver. Refer to the Easy Setup Instructions for installing the printer driver. Installation does not start automatically when the CD-ROM is inserted into the drive If printer driver installation did not start automatically when you inserted the CD- ROM into the CD-ROM drive: 1. Click Start StartStart Start and select My Computer My ComputerMy Computer My Computer. 2. Double-click the CD-ROM CD-ROMCD-ROM CD-ROM icon. For non-XP Windows users, open the My Computer My ComputerMy Computer My Computer window, and then double-click the CD-ROM CD-ROMCD-ROM CD-ROM icon. Double-click the CD-ROM CD-ROMCD-ROM CD-ROM icon on your desktop to start installation. Installation CD- ROM not working properlyEnsure that there are no problems with the Setup Software & User’s Guide CD- Setup Software & User’s Guide CD-Setup Software & User’s Guide CD- Setup Software & User’s Guide CD- ROM. ROM.ROM. ROM. Use Windows Explorer to ensure that the CD-ROM can be read. Ensure that the CD-ROM CD-ROMCD-ROM CD-ROM icon is displayed on the desktop. If there is any problem with the CD-ROM CD-ROMCD-ROM CD-ROM, contact the Customer Care Center. Unable to proceed beyond the Printer Port ScreenReinstall the printer driver Reinstall the printer driverReinstall the printer driver Reinstall the printer driver 1.Click Cancel CancelCancel Cancel. 2.When the Terminate Installation screen is displayed, click OK OKOK OK. 3.Click Exit ExitExit Exit, then remove the CD-ROM. 4.Turn the printer off. 5.Restart the computer. 6.Carefully follow the procedures described in the Easy Setup Instructions and reinstall the driver.
Troubleshooting 48 Print Quality is Poor or Contains Errors ProblemPossible CauseTr y Th isInk does not eject properly/Printing is Blurred/ Colors are Wrong / White Streaks appear / Printed Ruled Lines are DisplacedInk tank is not seated properlyCheck that the ink tanks are firmly seated in the print head and reseat them if necessary. Print head nozzles cloggedPrint the nozzle check pattern to check for uneven ink output. See "Printing the Nozzle Check Pattern Printing the Nozzle Check PatternPrinting the Nozzle Check Pattern Printing the Nozzle Check Pattern" on page 30. When a specific color is missing from the nozzle check pattern, clean the print head. If ink supply is uneven: See "Print Head Cleaning Print Head CleaningPrint Head Cleaning Print Head Cleaning" on page 33. Print head nozzles clogged or misalignedPrint the nozzle check pattern to check for uneven ink output. When a specific color is missing from the nozzle check pattern, clean the print head. • If ink supply is uneven: See "Print Head Cleaning Print Head CleaningPrint Head Cleaning Print Head Cleaning" on page 33 • If straight lines are misaligned: See "Aligning the Print Head Aligning the Print HeadAligning the Print Head Aligning the Print Head" on page 37 Media not loaded with the print-side upCheck that your paper is loaded with the correct print side facing up. Incorrect paper type On the Main MainMain Main tab, ensure that the Media Type Media TypeMedia Type Media Type selected matches the media loaded. In the Print Print Print Print dialog box, select Quality & Media Quality & MediaQuality & Media Quality & Media from the pop-up menu, and then ensure that the Media Type Media TypeMedia Type Media Type selected matches the media loaded. Print Quality not set properlyBe sure to set the Print Quality Print QualityPrint Quality Print Quality setting to High High High High for Windows or Fine Fine Fine Fine for Macintosh. On the Main MainMain Main tab, click High HighHigh High for the Print PrintPrint Print Quality QualityQuality Quality setting. 1. In the Print Print Print Print dialog box, select Quality & Media Quality & MediaQuality & Media Quality & Media from the pop-up menu, and then click Detailed Setting Detailed SettingDetailed Setting Detailed Setting. 2. Drag the Print Quality Print QualityPrint Quality Print Quality slide bar to the Fine FineFine Fine end. Printed Paper Curls or Ink BlotsPaper being used is too thinUse High Resolution Paper or Photo Paper Pro to print images that require a lot of ink (i.e. pictures with intense colors or photographs). Color Intensity setting is too high Reduce the Intensity setting in the printer driver and try printing again. 1. Open the Printer PrinterPrinter Printer Properties PropertiesProperties Properties dialog box. 2. On the Main MainMain Main tab, select Manual Manual Manual Manual for Color Adjustment Color Adjustment Color Adjustment Color Adjustment, and then click Set SetSet Set. 3. Drag the Intensity IntensityIntensity Intensity slide bar to adjust the intensity. 1. In the Print Print Print Print dialog box, select Color ColorColor Color Option Option Option Option from the pop-up menu. 2. Drag the Intensity IntensityIntensity Intensity slide bar to set the intensity. Paper feed roller is dirtyClean the paper feed roller. See "Paper Does Not Feed Properly Paper Does Not Feed ProperlyPaper Does Not Feed Properly Paper Does Not Feed Properly" on page 51. Note The ink tank may be clogged with dust or air if the protective cap is replaced after the removal. Note Follow the instructions packaged with your speciality media for loading and handling.
Troubleshooting 49 Printed Surface is ScratchedInappropriate paper type usedCheck to see if the paper you are printing on is too thick or curled. See "Print Media to Avoid Print Media to AvoidPrint Media to Avoid Print Media to Avoid" on page 3. Note that smudging may occur at the top and bottom edges of the paper when using Borderless Printing. Ensure that the paper you are using is compatible with Borderless Printing. See "Media Types Suitable for Borderless Printing Media Types Suitable for Borderless PrintingMedia Types Suitable for Borderless Printing Media Types Suitable for Borderless Printing" on page 24 See "Media Types Suitable for Borderless Printing Media Types Suitable for Borderless PrintingMedia Types Suitable for Borderless Printing Media Types Suitable for Borderless Printing" on page 26 ProblemPossible CauseTr y Th is
Troubleshooting 50 Troubleshooting Printer Hardware ProblemPossible CauseTr y Th is Printer Does Not Start or Printer Stops During Print JobsPrint head has overheated due to long periods of continuous printingStop printing and turn the printer off for at least 15 minutes to allow the print head to cool down. The print head tends to overheat when printing continuously for long periods of time. The print head is designed to automatically pause at line breaks before resuming printing in order to cool down. Printing high- resolution photographs and graphicsWait until the print job finishes. The POWER POWERPOWER POWER lamp flashes green while the print data is being processed. Printing photographs and high-density graphics can take time. Printer cable is too longAvoid using USB cables longer than 16.4 feet. There may be problems in your operating systemRestart your computer. It may solve the problem. Delete an undesired print job if there is any. Use BJ Status Monitor in Windows or BJ Print Monitor in Macintosh for the deletion. 1. Open the Printer Properties dialog box. See"Opening the Printer Properties Dialog Box Directly from the Start Menu Opening the Printer Properties Dialog Box Directly from the Start MenuOpening the Printer Properties Dialog Box Directly from the Start Menu Opening the Printer Properties Dialog Box Directly from the Start Menu" on page 14. 2.Click Maintenance MaintenanceMaintenance Maintenance tab and then click Start Status Monitor Start Status MonitorStart Status Monitor Start Status Monitor. 3. Click Display Print Queue Display Print QueueDisplay Print Queue Display Print Queue. 4. Select Cancel All Documents Cancel All Documents Cancel All Documents Cancel All Documents in the Printer PrinterPrinter Printer menu. When the confirmation message is displayed, click Yes Ye sYe s Ye s . The print job is deleted. 1. Select Applications ApplicationsApplications Applications from the Go GoGo Go menu. 2. Double-click the Print Center Print CenterPrint Center Print Center icon in the Utilities UtilitiesUtilities Utilities folder. 3. Double-click i455 displayed under Name NameName Name in the Printer List Printer ListPrinter List Printer List. 4. Click to select an undesired document and click . The print job is deleted. Cannot Print to End of JobIncorrect page size selectedEnsure that the page size setting matches the size of the paper loaded in the printer: - Check the Paper Size setting from within your application to ensure that it matches the size of the paper loaded. - Check the Page Setup Page SetupPage Setup Page Setup tab in the Printer Properties dialog box (for Windows) or the Page Setup Page SetupPage Setup Page Setup dialog box (for Macintosh) to ensure that it matches the size of the paper loaded. Not enough free space on hard diskYour operating system may be out of free disk space. Check the available space on your computer’s hard disk. Caution CautionCaution Caution The area around the print head can become extremely hot during extended print operation. Always avoid touching the print head and its peripheral components. Note In Windows Me or Windows 98 Click to select an undesired document and select Purge Print Purge Print Purge Print Purge Print Documents Documents Documents Documents in the Printer PrinterPrinter Printer menu.
Troubleshooting 51 Paper Does Not Feed Properly ProblemPossible CauseTr y Th is Paper Does Not Feed ProperlyInappropriate paper type usedCheck to see if the paper you are printing on is too thick or curled. See"Print Media to Avoid Print Media to AvoidPrint Media to Avoid Print Media to Avoid" on page 3. Paper feed roller is dirtyFollow the steps described below to clean the paper feed rollers. If envelopes or post cards do not feed properly, even after correcting any paper curl, clean the paper feed roller. 1. Ensure that the printer is turned on and there is no paper loaded in the printer. 2. Hold the RESUME/CANCEL RESUME/CANCELRESUME/CANCEL RESUME/CANCEL button down and release after the POWER POWERPOWER POWER lamp flashes three times. The paper roller rotates as it cleans. Repeat this cleaning operation three times. 3. Load a sheet of Letter plain paper in the printer. 4. Hold the RESUME/CANCEL RESUME/CANCELRESUME/CANCEL RESUME/CANCEL button down and release after the POWER POWERPOWER POWER lamp flashes three times, then feed the sheet of paper. Repeat this operation three times. If the printer still does not feed the envelopes or the post cards properly through the printer, even after the cleaning operation, repeat the procedure. Paper Jams 1. Gently pull the jammed paper out of the sheet feeder slot or the paper output slot, whichever is easier. • If the paper tears and some of it is left in the printer, turn the printer off, then open the front cover and remove the piece of paper. Do not touch internal parts in the printer. If you cannot reach or remove the torn paper, do not attempt to disassemble the printer yourself. Contact the Customer Care Center. • If you cannot extract the paper, turn the printer off, and then turn it back on. The remaining paper will be ejected automatically. 2. Close the front cover and reload the paper into the sheet feeder, then press the RESUME/CANCEL RESUME/CANCELRESUME/CANCEL RESUME/CANCEL button on the printer.
Troubleshooting 52 Handling Error Messages When a printer error occurs, the POWER/ERROR lamp flashes. The number of flashes indicates the type of error that has occurred. Count the flashes and take the appropriate action to correct the error. Number of FlashesPossible CauseTr y Th is Two flashes Printer is out of paperReload paper and press the RESUME/CANCEL RESUME/CANCELRESUME/CANCEL RESUME/CANCEL button. Three flashes Paper jam If a paper jam occurs, clear the jammed paper, reload paper in the printer, then press the RESUME/CANCEL RESUME/CANCELRESUME/CANCEL RESUME/CANCEL button. See "Paper Jams Paper JamsPaper Jams Paper Jams" on page 51. Six flashes Print head not installedInstall print head. Seven flashes Defective print headPress the POWER POWERPOWER POWER button to turn off the printer, and press the POWER POWERPOWER POWER button again to turn on the printer. If the same error occurs, the print head may be defective. Contact the Customer Care Center. Eight flashes Waste ink tank almost fullThe printer has a built-in waste ink tank to hold the ink consumed during print head cleaning. Eight flashes indicates that this tank is nearly full. Press the RESUME/CANCEL RESUME/CANCELRESUME/CANCEL RESUME/CANCEL button to clear the error so printing can continue. Contact the Customer Care Center. Eleven flashes A specified period of time has lapsed without receiving a response from the digital camera / The digital camera or digital video camcorder connected is not compatible with this printerDisconnect the camera cable, press the printer's RESUME/CANCEL RESUME/CANCELRESUME/CANCEL RESUME/CANCEL button and reconnect the cable. If the error is still unresolved, there is a possibility that you are using a digital camera or digital video camcorder that is not supported by this printer. Use digital cameras or video camcorders that are compatible with this printer. An error that requires contacting the Customer Care Center may have occurred. Disconnect the printer cable from the printer, and then turn the printer off and unplug the printer from the power supply. Reconnect the printer cable, and then plug the printer back in and turn the printer back on after leaving it about 10 minutes. If the problem remains, contact the Customer Care Center. Note POWER POWERPOWER POWER lamp flashes alternately green and orange
Troubleshooting 53 An Error Message Appears on the Screen ProblemPossible CauseTr y This Error Writing / Output to USBxxxPrinter not ready The POWER POWERPOWER POWER lamp will flash green when the printer is warming up or when a print job is being sent to the printer. It will glow a steady (non-flashing) green when it is ready for use or when the print job is completed. Paper is not loaded Load paper and press the RESUME/CANCEL RESUME/CANCELRESUME/CANCEL RESUME/CANCEL button. Faulty connection Ensure that the printer cable is securely connected to the computer. Printer port error Verify the printer port status. Double-click Universal Serial Bus (USB) controllers Universal Serial Bus (USB) controllersUniversal Serial Bus (USB) controllers Universal Serial Bus (USB) controllers on the Device Manager Device ManagerDevice Manager Device Manager dialog box, then double-click Canon i455 Canon i455Canon i455 Canon i455 to see the status. Refer to the User's Guide for instructions on how to verify the status. Printer port settings and printer interface do not matchEnsure that the destination Printer Port is set to USB PRNnn (Canon i455) or USBnn (Canon i455) (Where nn represents a number). If the settings are not correct, follow the procedures described in the Easy Setup Instructions and reinstall the printer driver. Refer to the User’s Guide for instructions on how to verify status and the correct action to take. Printer driver is not installed properlyUninstall then reinstall the printer driver. 1. Click Start StartStart Start, and select All Programs All Programs All Programs All Programs (or Programs ProgramsPrograms Programs), Canon i455 Canon i455Canon i455 Canon i455, and Uninstall UninstallUninstall Uninstall. 2. Follow the on-screen instructions to uninstall driver. 3. Follow the procedures described in the Easy Setup Instructions and reinstall the printer driver. “Error No.: X300” Printer not ready If the POWER POWERPOWER POWER lamp is off, turn the printer on. If the POWER POWERPOWER POWER lamp is flashing green, the printer is initializing. Wait until the POWER POWERPOWER POWER lamp stops flashing. Printer not properly connectedEnsure that the printer is securely connected to the computer. Yo u r p r i n t e r n a m e is not displayed in the Printer List Printer ListPrinter List Printer List of Print Center Print CenterPrint Center Print Center.1. Select Applications ApplicationsApplications Applications from the Go GoGo Go menu. 2. Double-click the Print Center Print CenterPrint Center Print Center icon in the Utilities UtilitiesUtilities Utilities folder. 3. Ensure that i455 i455i455 i455 is displayed in the Printer List Printer ListPrinter List Printer List. If i455 i455i455 i455 is not displayed in the Printer List Printer ListPrinter List Printer List, reinstall the printer driver. Note If you are using switching hub or other device, disconnect the printer and reconnect it directly to the computer and try printing again. If successful, the problem may have been with the device. There could also be a problem with the cable(s). Replace the cable(s) and try printing again. Note If you are using switching hub or other device, disconnect the printer and reconnect it directly to the computer and try printing again. If successful, the problem may have been with the device. There could also be a problem with the cable(s). Replace the cable(s) and try printing again. Note If the problem persists, delete all unnecessary documents from the Extensions and Control Panels folder.
Troubleshooting 54 Have you replaced ink tank with a new one? message is displayedIf the ink tank has been replaced with a new one Click Yes YesYes Yes o r O K OKOK OK to reset the ink counter. See "Resetting the Ink Counter Resetting the Ink CounterResetting the Ink Counter Resetting the Ink Counter" on page 43. If the front cover has been open for a cer tain period (the ink tank has not been replaced)Click No NoNo No or Cancel Cancel Cancel Cancel on the dialog box described above. You can choose the option to disable the display of this confirmation message. 1. Ensure that the printer is turned on and open the Printer Properties Printer PropertiesPrinter Properties Printer Properties dialog box. 2. Click the Maintenance MaintenanceMaintenance Maintenance tab and then click Low Ink Low InkLow Ink Low Ink Warning Setting Warning SettingWarning Setting Warning Setting. 3. Clear a check box of Display a confirmation message of Ink tank replacement Display a confirmation message of Ink tank replacementDisplay a confirmation message of Ink tank replacement Display a confirmation message of Ink tank replacement and click Send SendSend Send. Low Ink Warning Accompanied by Ink Tank Icon With '?'Failure to reset ink counter when installing new ink tankThe ink tank level accompanied by the ink tank icon with the “?” indicates ink tank is not synchronized with its ink counter. Always be sure to reset the ink counter in your printer driver when you replace ink tank. See "Resetting the Ink Counter Resetting the Ink CounterResetting the Ink Counter Resetting the Ink Counter" on page 43. 1. Ensure that the printer is turned on and open the Printer Properties Printer PropertiesPrinter Properties Printer Properties dialog box. 2. Click the Maintenance Maintenance Maintenance Maintenance tab and then click Low Ink Warning Setting Low Ink Warning SettingLow Ink Warning Setting Low Ink Warning Setting icon. 3. Clear a check box of Display low ink warning off Display low ink warning offDisplay low ink warning off Display low ink warning off and click Send SendSend Send. ProblemPossible CauseTr y This Note A “?” is displayed next to the Ink counter between the time one ink tank is removed and the ink counter is reset when the next one is installed. Display of the “?” can be disabled by unchecking the Display low Ink Warning Display low Ink WarningDisplay low Ink Warning Display low Ink Warning check box.
Troubleshooting 55 Cannot Print Properly from the Digital Camera The following messages may be displayed on the digital camera or digital video camcorder when images are printed directly from them. Correct the error according to the procedure below. This section describes error messages displayed when you are using a “Bubble Jet Direct” compatible digital camera or a digital video camcorder. Refer to “Direct Printing from PictBridge-compatible Digital Cameras” for more information about “PictBridge”. Camera Error MessagePossible CauseTr y This Printer in use Images are printed from the computer.Wait until printing ends. The printer automatically starts printing the images from the camera after completing the current printing. Printer warming up The printer is warning up. Wait until warm-up ends. When it is ready, the printer starts printing automatically. No Paper No paper is loaded. Load the paper in the printer and press the RESUME/CANCEL RESUME/CANCELRESUME/CANCEL RESUME/CANCEL button on the printer. Paper Jam A paper jam occurrs in the printer.Remove the jammed paper, load new media, and press the RESUME RESUMERESUME RESUME/CANCEL CANCELCANCEL CANCEL button. Printer cover open The front cover is open. Close the front cover. No print head No print head is installed. (The POWER POWERPOWER POWER lamp on the printer flashes six times.)Install a print head according to the Easy Setup Instructions. The print head is defective. (The POWER POWERPOWER POWER lamp on the printer flashes seven times.)Contact the Customer Care Center. Waste tank full The waste ink tank is nearly full.Press the RESUME/CANCEL RESUME/CANCELRESUME/CANCEL RESUME/CANCEL button on the printer to recover from the error. Contact the Customer Care Center as soon as possible. Paper lever error Incorrect position of the paper thickness lever.Open the front cover and adjust the paper thickness lever to the left position. Printer error An error requiring servicing has occured. (The POWER POWERPOWER POWER lamp on the printer flashes alternately orange and green.) Turn off the printer, unplug the power cord from the power supply, plug the power cord back in, and then turn on the printer. If the same error occurs, contact the Customer Care Center.
Troubleshooting 56 NotezImages can be printed directly from “PictBridge” or Canon “Bubble Jet Direct” compatible digital cameras and digital video camcorders connected to this printer. zIf the connected digital camera or digital video camcorder does not support “PictBridge” or “Bubble Jet Direct”, the POWER POWERPOWER POWER lamp on the printer flashes eleven times. If this happens, disconnect the connection cable and press the RESUME/CANCEL RESUME/CANCELRESUME/CANCEL RESUME/CANCEL button. zIf the operation time or data transmission time is too long when the digital camera or digital video camcorder is connected to this printer, a communication time error may occur and no more images can be printed. If this error occurs, press the RESUME/CANCEL RESUME/CANCELRESUME/CANCEL RESUME/CANCEL button. They will automatically turn on. If not, turn it on. zA low ink warning is not displayed on the digital camera’s viewer. zAfter replacing an ink tank, cancel the connection with the digital camera and reset the ink counter by operating the computer. See "Resetting the Ink Counter Resetting the Ink CounterResetting the Ink Counter Resetting the Ink Counter" on page 43 If the ink counter is not reset, the remaining ink level may not be displayed properly. zFor more details, also refer to the user's manual for the digital camera or digital video camcorder. If there is a problem with the digital camera or digital video camcorder, contact the Customer Care Center.