Canon printer MAXIFY MB5020 User Manual

Troubleshooting Canon Inkjet Cloud Printing Center
If an app cannot be installed
If the registered app is not in the Apps list
If the information is not updated when you press the Update button
If you do not receive the registration e-mail
If you cannot print
Printing starts on its own even if you do not do anything
If you are unable to log in correctly even after entering the correct password in iOS or Mac
If an app cannot be installed Check the country or region where the printer was purchased.
If the...

•
If printing does not start even after you wait awhile, go to the printer home screen and run 
Setup -> Web service inquiry . If printing does not start, run the inquiry several times.
If the problem is not resolved, use the printer driver from your computer to perform the print job and check
whether the data can be printed normally on the printer.
If you still cannot print, see the troubleshooting page for your model on the Home of the  Online Manual.
Note
•
With a wireless LAN connection, after the...

What is a Security code?A  Security code  identifies the user when multiple other users are sharing the same printer.
Important
•
If you do not set a  Security code, another user may use your account.
•
This code is valid only when you use MAXIFY Cloud Link from the printer operation panel. You cannot
use this code when you access the Canon Inkjet Cloud Printing Center from your smartphone, tablet, or
computer.
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Printing with Google Cloud PrintThe printer is compatible with Google Cloud Print™ (Google Cloud Print is a service provided by GoogleInc.).
By using Google Cloud Print, you can print from anywhere with applications or services supporting Google
Cloud Print.1.
Preparations for Printing with Google Cloud Print
2.
Printing from Computer or Smartphone with Google Cloud Print
Important
•
LAN connection with the printer and Internet connection are required to register the printer and to print
with Google...

Preparations for Printing with Google Cloud PrintTo print with Google Cloud Print, you need to get Google account and register the printer with Google Cloud
Print in advance.
Getting Google Account
If you already have Google account, register the printer.
Registering the Printer with Google Cloud Print
Getting Google Account
First, get your Google account in order to register the printer with Google Cloud Print. Access to Google Cloud Print with the web browser on the computer or the mobile device, then...

•When you register a printer, the printer must be connected to the LAN and the LAN environment
must be connected to the Internet. Note that the customer is responsible for all Internet connection
fees.•
When the printer owner changes, delete the printer registration from Google Cloud Print .
Registration Using Google Chrome
1.
Start the Google Chrome browser on your computer, smartphone, or tablet device.
Then from 
 (Chrome menu), select  Sign in to Chrome..., and log in to your Google
account
2.
From...

The authentication URL is printed.7.
Ensure that the authentication URL is printed, select Yes
8.
Perform the authentication process using the web browser on the computer or the
mobile device
Access to the URL using the web browser on the computer or the mobile device and perform the authentication process following the on-screen instructions.
Note
•
Perform the authentication process with your Google account which you have gotten in
advance.
9.
When the message that the registration is complete is...

Deletion from the Printer1.
Make sure that the printer is turned on
2.
From the Home screen, select Setup
3.
Select Web service setup  -> Connection setup  -> Google Cloud Print setup  ->
Delete from Google Cloud Print
4.
When the confirmation screen to delete the printer is displayed, select  Yes
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Printing from Computer or Smartphone with Google Cloud PrintWhen you send print data with Google Cloud Print, the printer receives the print data and prints it
automatically if the printer is turned on.
When printing from a smartphone, tablet, computer, or other external device by using Google Cloud Print, load paper into the printer in advance.
Sending the Print Data with Google Cloud Print1.
Make sure that the printer is turned on
Note
•
If you want to send the print data from an outside location, turn...

•If you select the media type other than plain paper or if you select the paper size other than A4/Letter/B5/A5-size, the print data is printed in single-sided even when you select the duplex print
setting. (* The paper size differs depending on the model of your printer. For information about
the supported paper sizes, go to the  Online Manual home page, and refer to the "Cannot Print
Properly with Automatic Duplex Printing" for your model.)•
If you select plain paper as media type or if you...