Canon printer Color imageCLASS MF8180c User Manual

Paper Feeding Problems9-31
Troubleshooting
9
Paper stacked roughly.
Q Is the proper paper loaded?
A Check if the proper paper is loaded in the cassette or multi-purpose tray. (See 
Chapter 2, Paper Handling.)
A Check if the appropriate paper type is selected in  in  of the Menu. (See Specifying the Paper Type, on p. 2-20.)
Repeated paper jams occur.
Q Is the proper paper loaded?
A Check that the size, thickness and type of the paper you are using. (See Print 
Media Requirements, on p. 2-1.)
Q Is the...

Copying Problems9-32
Troubleshooting
9
Copying Problems
The machine will not make a copy.
Q Is the cartridge installed correctly?
A Make sure the cartridge is installed correctly. (Refer to the Quick Start Guide.)
Q Is the sealing tape removed from the cartridge?
A Remove the sealing tape from the cartridge. (Refer to the Quick Start Guide.)
Q Is the cassette inserted completely into the machine?
A Insert the cassette as far as it will go. (Refer to the Quick Start Guide.)
Q Did you connect the power...

Print Quality Problems9-33
Troubleshooting
9
Print Quality Problems
The print quality is not what you expect; print is not clear, has missing dots or white streaks.
Q Are the size, thickness and type of the paper you are using within the 
specifications of the machine?
A Check that the paper you are using is supported by the specifications of the 
machine. (See Print Media Requirements, on p. 2-1.)
Q Are the cartridges installed correctly?
A Make sure the cartridges are installed correctly. (Refer to the...

Print Quality Problems9-34
Troubleshooting
9
Copies are too dark or too light.
Q Is the exposure adjusted correctly?
A Adjust the exposure correctly using [Exposure]. (See Adjusting the Exposure 
(Density), on p. 5-6.)
Q Is the machine in the toner saver mode?
A Set  to  in  of the 
Menu. (See  of Menu Descriptions, on p. 10-4.)
The printouts are partly missing or shaded when you make copies on heavy paper.
Q Is the paper type set correctly?
A Select  in  in  of the 
Menu. (See Specifying the Paper Type,...

Print Quality Problems9-35
Troubleshooting
9
Q Is proper paper is not being used?
A Replace the paper to a type that can be used with this machine. (See Print 
Media Requirements, on p. 2-1.)
Q Was data sent before completing calibration, such as before turning the power 
ON?
A Make sure that the machine is ready, then send the data.
Colored lines and text come out faint.
Q Are thin lines or text being used?
A Check [Prioritize Printing of Colored Lines and Text] in the printer driver.
Specify...

Print Quality Problems9-36
Troubleshooting
9
A Change the [Color Halftones] setting in the printer driver to [Gradation] or [Color 
To n e ] .
Specify [Color Halftones] in the [Details Settings] dialog box by clicking [Details] 
in the [Quality] sheet.
The displayed color and printed color differ when printing photos, etc.
Q Is the method for adjusting color on the screen (RGB) or is in the printer 
(YMCK) different? Therefore, there may be cases when the color on the screen 
cannot be printed out...

Printing Problems9-37
Troubleshooting
9
Printing Problems
The Alarm indicator comes on.
Q Does the machine feed paper correctly, or is there paper in the cassette or 
multi-purpose tray?
A Clear the paper jam, or load paper in the cassette or multi-purpose tray. (For 
instructions on clearing paper jam, see Clearing Jams, on p. 9-1. For 
instructions on loading paper, see Loading Paper, on p. 2-4.)
A If the machine has no paper jam, or paper is loaded in the cassette or 
multi-purpose tray, unplug the...

Scanning Problems9-38
Troubleshooting
9
Scanning Problems
The machine will not scan a document.
Q Did you connect the power cord to the machine just now?
A Wait for a while. After connecting the power cord, the machine cannot scan 
documents immediately. 
Q Is the document loaded correctly?
A Remove the document, stack it if necessary, and load it in the ADF correctly. 
(See Loading Documents in the ADF, on p. 3-4.)
A Make sure the ADF is closed.
Q Is the USB cable connected securely?
A Check that the...

General Problems9-39
Troubleshooting
9
General Problems
The machine has no power.
Q Is the power cord plugged in securely?
A Check that the power cord is plugged securely into the machine and into the 
wall outlet. Insert the power cord straight into the power socket on the back of 
the machine. Do not insert it at an angle. Otherwise, the machine may not be 
properly connected to the power source and may not turn on. If this happens, 
disconnect the power cord, and reconnect it correctly after a minute...

If You Cannot Solve the Problem9-40
Troubleshooting
9
If You Cannot Solve the Problem
If you have a problem with your machine and you cannot solve it by referring to the 
information in this chapter, contact Canon Authorized Service Facilities or the 
Canon Customer Care Center at 1-800-828-4040 between the hours of 8:00 A.M. 
to 8:00 P.M. EST Monday through Friday and 10:00 A.M. to 8:00 P.M. on Saturday.
CAUTION
If the machine makes strange noises, emits smoke or strange smells, unplug 
the power cord...