Canon printer Color imageCLASS MF8180c User Manual

Clearing Jams9-21
Troubleshooting
9
Paper Jam in the Drum Cartridge
When the paper is jammed in the drum cartridge as shown in the figure, remove the 
jammed paper using the following procedure.
1Turn the knob on the drum cartridge in the direction of the arrow.
2Lift the cover a and remove the jammed paper b.
a
b 

Clearing Jams9-22
Troubleshooting
9
IMPORTANT
Do not touch the imaging transfer belt. The image quality may deteriorate.
3Return the cover to its original position a and turn the knob in the 
direction of the arrow 
b.
Proceed to the next steps to remove the jammed paper.
When removing paper jammed inside the machine ➞ (Step 8 ➞ p. 9-6)
When removing paper jammed behind the machine ➞ (Step 8 ➞ p. 9-14)
Removing Jammed Paper from the ADF
When the document jams in the ADF, the LCD displays , or 
.
NOTE
Do...

Clearing Jams9-23
Troubleshooting
9
1Open the ADF and gently remove the jammed paper from the ADF.
2Widen the document guides until they stop, and remove the paper 
so as not to be caught by the guides. Open the ADF and gently 
remove the jammed paper from the ADF.
3Open the ADF and gently remove the jammed paper from the 
document output tray.
NOTE
After removing jammed paper, even edges of the document before loading it in the ADF 
again. 

LCD Messages9-24
Troubleshooting
9
LCD Messages
The following messages are displayed in the LCD when the machine performs a 
function or if it encounters an error.   
This section describes the general messages and those related to copy and print 
functions. For the messages related to fax functions, refer to Chapter 7, 
Troubleshooting, in the Facsimile Guide.
ADJUSTING 
WAITING TO SCAN
Cause The machine is not ready for copying because you have just connected the 
power cord to the machine.
Remedy...

LCD Messages9-25
Troubleshooting
9
CHECK PRINTER
Cause 1 A problem has occurred in the machine.
Remedy Reset the machine by opening the cartridge cover and then closing it. If the 
message persists, unplug the machine from the power supply and contact 
Canon Authorized Service Facilities or the Canon Customer Care Center.
Cause 2 A cartridge is not installed correctly.
Remedy Install the cartridge correctly. 
CHECK PRINTER COVER
Cause The cartridge cover is not closed completely.
Remedy Check the...

LCD Messages9-26
Troubleshooting
9
MEMORY FULL
Cause 1 The machines memory is full because the collate copy or function was set 
when a large document is loaded.
Remedy Divide the document and copy each part separately. 
If  appears while scanning documents by using the ADF, the 
document to be scanned stops in the ADF. In this case, follow the procedure in 
Removing Jammed Paper from the ADF, on p. 9-22 to clear the jammed paper 
in the ADF.
Cause 2 You tried to reserve more than 10 copy jobs.
Remedy...

LCD Messages9-27
Troubleshooting
9
PRINTER DATA ERROR
Cause When you canceled a job being processed, the next job on the spooled job list 
may have been also deleted.
Remedy Check if the job that immediately follows the job being processed has been 
deleted on the spooled job list. Disconnect the USB cable and connect it again, 
or unplug the machine and plug it in again to clear the error message.
REC. PAPER JAM
Cause There is a paper jam.
Remedy Clear the paper jam (See Clearing Jams, on p. 9-1.) and...

LCD Messages9-28
Troubleshooting
9
SYSTEM ERROR
Exxx**
Cause An error of some kind has occurred in the machine.
Remedy Unplug the machine from the power supply and wait approximately 3 minutes to 
5 minutes, then plug it in again. If this does not solve the problem, unplug the 
machine and contact Canon Authorized Service Facilities or the Canon 
Customer Care Center.
**xxx stands for a number.
SYSTEM ERROR
E078
Cause The drum cartridge is not installed correctly.
Remedy Install the drum cartridge...

Paper Feeding Problems9-29
Troubleshooting
9
Paper Feeding Problems
Paper does not feed correctly.
Q Does the cassette or multi-purpose tray contain an appropriate quantity of 
sheets?
A Make sure the paper stack in the cassette or multi-purpose tray does not 
exceed the capacity of the cassette or multi-purpose tray. (See Loading Paper, 
on p. 2-4.)
Q Is paper loaded correctly?
A Make sure the paper stack in the cassette or multi-purpose tray is loaded 
properly, and that the paper guides are adjusted...

Paper Feeding Problems9-30
Troubleshooting
9
Q Have you fanned the paper stack before loading it in the cassette or 
multi-purpose tray?
A Be sure to fan the paper stack before loading it in the cassette or multi-purpose 
tray. This keeps the sheets of paper from sticking together.
Q Does the cassette or multi-purpose tray contain an appropriate quantity of 
sheets?
A Make sure the paper stack in the cassette or multi-purpose tray does not 
exceed the capacity of the cassette or multi-purpose tray. (See...