Canon printer Color imageCLASS MF8080Cw User Manual
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Page 161
9-13 Trou\fleshooting This message appears when the paper size loaded in the paper cassette or multi-purpose tray (manual feed slot) does not match the size specified in , , or in the menu. When this message appears, follow the steps in the procedure \felow. Cassette 2 (optional) can \fe used only for MF8380Cdw. NOTE Ignore the \fessage and p\Rroceed to print You can \brint on \ba\ber currently set in the \ba\I\ber cassette or multi-\bur\bose tray (manual feed slot) if you \bress [OK] to ignore the...
Page 162
9-14 Trou\fleshooting If a pro\flem occurs while the machine is in use, try the actions suggested in this section \fefore contacting technical support Check the Following First Is the power switched ON? Make sure that the power cord is securely plugged into the machine and into the wall outlet. Make sure that electricity is supplied from the power cord. \bse another power cord or check to see if the cord is \froken using a voltmeter. Turn ON the power switch.If this works, proceed to “Has the power...
Page 163
9-15 Trou\fleshooting Does a \fessage appear on the screen? If an error message appears on the screen, see the following section and try the appropriate action. “Onscreen Message” (→P.9-9) Print the transmission management report to see if the report shows any errors. e-Manual → Basic Operation → Printing the List → Printing a Communication Management Report If this works Is the telephone line connected or configured properly? Make sure that the telephone ca\fle is properly connected. Make sure that...
Page 164
9-16 Trou\fleshooting The machine cannot \fe used while the power supply is cut off. When there is a power failure, you can or cannot perfor\f the following fax operations.• You cannot send or receive faxes. • You may not \fe a\fle to make a call using the external telephone, depending on your telephone system. • You may \fe a\fle to answer a call using the external telephone, depending on your telephone system. IMPORT\bNT To save docu\fents in \fe\fory when the power supply is cut o\Rff If the...
Page 165
9-17 Trou\fleshooting NOTE To contact your local authorized Canon dealer When a \broblem occurs that i\Is not suggested in this manual o\Ir the e-Manual, or a \broblem \bersists if y\Iou follow the instructions, or you cannot determine the nature of the \broblem, contact your local authorized Canon dealer. Paper Curls Try one of the following to solve the pro\flem. Da\fp paper is used. SolutionReplace the paper stack with new unopened one. “Supported Paper Types” (→P.2-6) The paper type loaded is...
Page 166
9-18 Trou\fleshooting Paper Creases Try one of the following to solve the pro\flem. The paper stack is not lo\Raded correctly. SolutionLoad the paper stack is not loaded correctly. “Loading Paper” (→P.2-9) Da\fp paper is used. SolutionReplace the paper stack with new unopened one. “Supported Paper Types” (→P.2-6) The paper type loaded is not ap\Rpropriate. Solution Make sure that the num\fer of sheets or the paper type loaded in the paper cassette or multi-purpose tray (manual feed slot) meets the...
Page 167
9-19 Trou\fleshooting Toner S\fudges and Sp\Ratters \bppear around Text and I\fages Perform following procedure. The paper type loaded is not ap\Rpropriate. Solution Make sure that the num\fer of sheets or the paper type loaded in the paper cassette or multi-purpose tray (manual feed slot) meets the paper specifications. “Supported Paper Types” (→P.2-6) The Botto\f Edge of Paper or Following Paper Has S\fudge Marks Perform following procedure. \b docu\fent with no \fargins was printed. Solution...
Page 168
9-20 Trou\fleshooting Data Is Printed Diagonally Try one of the following to solve the pro\flem. Printed on curled paper. Solution Flatten curls and print again. The positions of the pa\Rper guides does not fit to paper. Solution Align the paper guides securely against the edges of the paper. If the paper guides are too loose or too tight, paper is not fed properly. Printing fro\f the \fulti-purpose tray (\fanual feed slot) Solution Load paper in the paper cassette. \b Portion of the Page Is Not...
Page 169
9-21 Trou\fleshooting Custo\fer Support (U.S.\b.) If you cannot solve a pro\flem \fy referring to the information in this chapter, contact the Canon Customer Care Center at 1-800-OK-CANON, Monday through Friday, \fetween 8:00 A.M. and 8:00 P.M. EST. On-line support is availa\fle 24 hours a day at http://www.canontechsupport.com. Please have the following infor\fation ready when contacting the Canon Custo\fer Care Center:• Product name (Color imageCLASS MF8380Cdw/MF8080Cw) • Serial num\fer (a...
Page 170
9-22 Trou\fleshooting W\bRNING If the \fachine \fakes strange noises or e\fit\Rs s\foke or an odd odor Turn OFF the \bower switch immediately, disconnect the \bower cord, and contact the Canon Customer Care Center. Do not attem\bt to disassemble or re\bair the machine yourself. IMPORT\bNT If you atte\fpt to fix the \fachine y\Rourself It may void the limited warranty.