Canon Pixma Mx300 Quick Start Guide

							77
Troubleshooting
„ Fax Related Messages
CHECK PRINTER Turn off the machine, and unplug the power cord of the machine from the power 
supply. After a while, plug the power cord of the machine back in, and then turn 
on the machine. If the same error occurs, contact your Canon service 
representative.
SCANNER ERROR Make sure that the protective material is removed from the FINE Cartridge  Holder, then turn the machine off and back on again. If the problem is not 
resolved, contact your Canon service representative. 
LOAD PAPER Reload the paper correctly and press the  OK button.
NotePressing the  Stop/Reset button also enables you to resolve the error, when 
sending faxes before printing out received data. After you press the  Stop/Reset 
button to resolve the error, ensure to press the  FA X button in order to print out 
data remained in memory.
PAPER JAMMED If paper has jammed in the machine, clear the jam, reload the paper in the  machine correctly and then press the OK button.
CHANGE PAPER TO The paper size setting is set to a size other than A4, Letter or Legal. Set the paper size setting to A4, Letter or Legal and load paper of the same 
size.
COVER IS OPEN You opened the Scanning Unit (Printer Cover) during an operation. Return the Scanning Unit (Printer Cover) to its original position.
DEVICE IN USE
CANNOT TURN OFF You are unable to turn off the machine with the 
ON/OFF button because the 
machine is performing an operation.
The machine is performing an operation. Wait until the operation has finished, 
then turn off the machine.
MEMORY IS FULL The machine’s memory is full because it has received too many documents, or  a very long or detailed document.
Contact the sender and have him/her divide and resend them.
MessageAction
BUSY/NO SIGNALzThe telephone number you dialed is busy.
Try dialing again after waiting for a moment. See “Redialing” on page 43.
z The fax number dialed was incorrect.
Check the fax number and dial again.
z The recipient’s fax machine is not working.
Contact the recipient and have them check their fax machine.
z The recipient is not using a G3 machine.
Contact the recipient and ask them to send or receive the document using a 
G3 machine.
z The touch tone/rotary pulse setting on your machine is incorrect.
Set the machine to the setting that matches your telephone line. See “Setting 
the Telephone Line Type” on page 30.
z The receiving fax machine did not answer within 55 seconds (after all 
automatic redialing attempts).
Contact the recipient and have them check their fax machine. For an 
overseas call, add pauses to the registered number.
HANG UP PHONE The handset is not placed in the handset cradle correctly. Replace the handset  correctly.
NO ANSWER The recipient’s fax machine does not answer. Check the number. Try dialing again after waiting for a moment.
NO TONE DETECTED The telephone line cable with a modular plug is not plugged in properly, or  DIAL 
TONE DETECT  is set to ON. Make sure that the cable is plugged in properly, 
and resend the fax after a while. If you still cannot send the fax, set  DIAL TONE 
DETECT  to OFF .
MessageAction
 
						

							78Troubleshooting
LCD Cannot Be Seen At All
NO RX PAPER The other party’s fax machine is out of paper or its memory is full.
Contact the other party and have them load paper in their fax machine or free up 
space in their fax machine’s memory.
NO TEL NUMBER The coded speed dialing code you entered has not been registered. Register the coded speed dialing code.
RECEIVED IN MEMORY If the machine receives a fax under one of the following conditions, the machine  will not be able to print the received fax and will store it in its memory. 
When the problem is resolved as described, the fax stored in memory is printed 
automatically.
zInk is low or has run out while receiving a fax: replace the FINE Cartridge. 
See “Replacing a FINE Cartridge” on page 64.
z Paper size/type setting is incorrect: correct the paper size/type setting.
z Paper has run out while receiving a fax: load the paper and press the  OK 
button.
z Output Tray is closed: open it.
z OFF  is selected for  AUTO PRINT RX : select ON.
z You pressed the  Stop/Reset button to cancel printing of a fax: press the  FA X 
button.
TRY AGAIN IN B&W The recipient’s fax machine is not color-compatible. Press the  Black button to 
resend the faxes.
TX/RX CANCELLED You pressed the  Stop/Reset button to cancel the transmission.
If required, try sending or receiving again.
TX/RX NO.nnnn When the machine sends or receives a fax, it assigns a unique identification  number (nnnn).
Write the number down if you will need it later.
CauseAction
The machine is not powered on or the 
LCD is in the screen-saver mode.z
If the  Power  lamp is off
The machine is not powered on. Connect the power cord and press the  ON/
OFF  button. The machine will power on and the LCD will display a message.
z If the  Power  lamp is lit
The LCD may be in the screen-saver mode. On the Operation Panel, press a 
button other than the  ON/OFF button.
MessageAction
 
						

							79 Troubleshooting
An Unintended Language Is Displayed on the LCD
CauseAction
The language you want to be displayed 
is not selected.Select the language according to the following procedure.
(1)Press the ON/OFF button to turn on the machine.
(2)Press the Menu button three times.
(3)Press the ] button twice, then press the OK button.
(4)Press the ] button once, then press the OK button.
(5)Press the [ button repeatedly to select the leftmost language.
(6)Press the ] button the number of times in the following list according to your 
desired language.
– JAPANESE: 0 time
– ENGLISH: 1 time
– GERMAN: 2 times
– FRENCH: 3 times
– ITALIAN: 4 times
– SPANISH: 5 times
– DUTCH: 6 times
– PORTUGUESE: 7 times
– NORWEGIAN: 8 times
– SWEDISH: 9 times
– DANISH: 10 times
– FINNISH: 11 times
– RUSSIAN: 12 times
– CZECH: 13 times
– HUNGARIAN: 14 times
– POLISH: 15 times
– SLOVENE: 16 times
– TURKISH: 17 times
(7)Press the OK button.
The desired language is displayed on the LCD.
(8)Press the Stop/Reset button.
 
						

							80Troubleshooting
Cannot Install the MP Drivers
CauseAction
Unable to proceed beyond the Printer 
Connection screen.If you were unable to proceed beyond the Printer Connection screen, follow 
the procedure below to reinstall the MP Drivers.
(1)Click Cancel on the Printer Connection screen.
(2)Click Start Over on the Installation Failure screen.
(3)Click Back on the screen that appears next.
(4)Click Exit on the PIXMA XXX screen (where “XXX” is your machine’s name), 
then remove the CD-ROM.
(5)Turn the machine off.
(6)Restart your computer.
(7)Make sure you have no application software running, including anti-virus 
software.
(8)Follow the procedure described in your setup sheet to reinstall the MP 
Drivers.
Installation does not start automatically 
when the Setup CD-ROM is inserted 
into your computer’s disc drive.
(1)Click Start then Computer.
In Windows XP, Click Start then My Computer.
In Windows 2000, double-click the My Computer icon on the desktop.
(2)Double-click the CD-ROM icon   on the displayed window.
NoteTo use the Run command to start the setup program, specify your disc drive and 
then the name of the setup program, MSETUP4.EXE. The drive letter of the disc 
drive depends on your computer.
Double-click the CD-ROM icon on your desktop to start installation.
If the CD-ROM icon is not displayed, restart your computer.
If the CD-ROM icon is still not displayed, try different disks and see if they are 
displayed. If other disks are displayed, there is a problem with the Setup CD-
ROM. Contact your Canon service representative.
 
						

							81
Troubleshooting
Cannot Connect to Computer Properly
„ Printing Speed Is Slow / USB 2.0 Hi-Speed Connection Does Not Work
„“This device can perform faster” Message Is Displayed
Installation procedure not followed 
correctly. Follow the procedure described in your setup sheet for proper installation.
If the MP Drivers were not installed correctly, uninstall the MP Drivers, restart 
your computer, and then reinstall the MP Drivers. Refer to the 
PC Printing Guide 
on-screen manual.
NoteIf the installer was forced to be terminated due to a Windows error, the system 
may be in an unstable condition and you may not be able to install the MP 
Drivers. Restart your computer before reinstalling.
CauseAction
Your system environment is not fully 
compatible with USB 2.0 Hi-Speed. If your system environment is not fully compatible with USB 2.0 Hi-Speed, the 
machine will operate at a lower speed provided under USB 1.1. In this case, the 
machine operates properly but printing speed may slow down due to 
communication speed.
Check the following to ensure that your system environment supports USB 2.0 
Hi-Speed connection.
z
The USB port on your computer supports USB 2.0 Hi-Speed connection.
z The USB cable, and the USB hub if you are using one, support USB 2.0 Hi-
Speed connection.
Be sure to use a certified USB 2.0 Hi-Speed cable. We recommend the cable 
to be no longer than around 10 feet / 3 meters.
z The operating system of your computer supports USB 2.0 Hi-Speed 
connection.
Obtain and install the latest update for your computer.
z The USB 2.0 Hi-Speed driver operates properly.
Obtain the latest version of the USB 2.0 Hi-Speed driver compatible with your 
hardware and install it on your computer.
ImportantFor details on USB 2.0 Hi-Speed of your system environment, contact the 
manufacturer of your computer, USB cable, or USB hub.
CauseAction
Your system environment is not fully 
compatible with USB 2.0 Hi-Speed. Your system environment is not compatible with USB 2.0.
See “Printing Speed Is Slow / USB 2.0 Hi-Speed Connection Does Not Work” on 
page 81.
CauseAction
 
						

							82Troubleshooting
Print Results Not Satisfactory
If the print result is not satisfactory, confirm the paper and print quality settings first.
zDo the page size and media type settings match the size and type of the 
loaded paper?
When these settings are incorrect,  you cannot obtain a proper print result. If you are printing a 
photograph or an illustration, incorrect paper type  setting may reduce the quality of printout color. 
Also, if you print with an incorrect paper type  setting, the printed surface may be scratched. In 
borderless printing, uneven coloring may occur depending on the combination of the paper type 
setting and the loaded paper.
z Did you set the print quality setting appropriately?
Select a print quality option suitable to the paper and image for printing. If you notice blurs or 
uneven colors, increase the print quality setting and try printing again.
* When printing from a PictBridge compliant devic e, set the print quality setting by using the 
Operation Panel on the machine. You cannot ma ke this setting from a PictBridge compliant 
device.
The method to confirm the paper and print qualit y settings differs depending on what you do with 
your machine.
If the problem is not resolved even if the paper and  print quality settings are correct, there may be 
other causes. See also  the sections below.
„Colors Are Unclear
To copy by operating the 
machine Confirm by using the Operation 
Panel on the machine. Refer to 
the  User’s Guide  on-screen manual.
To print from a PictBridge 
compliant device Confirm by using your PictBr
idge compliant device or the 
Operation Panel on the machine. See “Printing Photographs 
Directly from a Compliant Device” on page 23.
To print from a computer Confir m by using the printer driver.
Refer to the  PC Printing Guide  on-screen manual.
CauseAction
Color correction is not enabled. When printing photographs or other graphics, enabling color correction may 
improve color.
When performing direct printing, select VIVID ON in the print settings.
When printing from your computer, refer to “Print Results Not Satisfactory” in the 
User’s Guide  on-screen manual.
 
						

							83
Troubleshooting
„ Printing Does Not Start/Printing Is Blurred/Colors Are Wrong/Straight 
Lines Are Misaligned
„ White Streaks
CauseAction
FINE Cartridge is not installed properly. 
/ There is no ink left. Remove the FINE Cartridge, then reinstall it.
Small dusts may be stuck between the contact points. In this case, the print 
result may be improved by reinstalling the FINE Cartridge.
Also, check that the protective tape (A) is removed.
Print Head nozzles are clogged. See “When Printing Becomes Faint or Colors Are Incorrect” on page 57 and  perform any necessary maintenance operation.
The media is loaded with the wrong 
side facing upwards. Many types of paper are made to be printed on only a particular side of the 
paper.
Printing on the wrong side may cause unclear prints or prints with reduced 
quality.
For detailed information on the printable side, refer to the instruction manuals 
supplied with the paper.
Print Head is misaligned. If you did not align the Print Head after installation, straight lines may be printed  misaligned. Make sure to align the Print Head after you install it.
See “Aligning the Print Head” on page 62 to perform Print Head Alignment using 
the Operation Panel.
CauseAction
Print Head nozzles are clogged. See “When Printing Becomes Faint or Colors Are Incorrect” on page 57 and perform any necessary maintenance operation.
(A)
 
						

							84Troubleshooting
„Printed Paper Curls or Has Ink Blots
„ Printed Surface Is Scratched/Paper Is Smudged
CauseAction
Paper is too thin. When printing data with high color saturation such as photographs or images in 
deep color, we recommend using Photo Paper Pro or other Canon specialty 
paper. See “Media Types You Cannot Use” on page 11.
CauseAction
Paper feed roller is dirty. Clean the paper feed roller. Cleaning the paper feed roller will wear the roller, so perform this procedure only when necessary.
For details on cleaning, see “Cleaning the Paper Feed Roller (Roller Cleaning)” 
on page 72.
Inside of the machine is dirty. When performing duplex printing, if the specified page size does not match the  actual size of paper loaded in the paper source, the inside will become stained 
with ink, causing printed paper to become smudged.
Perform the Bottom Plate Cleaning to clean the inside of the machine.
For details on cleaning, see “Cleaning the Inside of the Machine (Bottom Plate 
Cleaning)” on page 73.
NoteTo prevent the inside of the machine from getting stained, set the page size 
correctly.
Printing on inappropriate type of paper. zCheck to see if the paper you are printing on is not too thick or curled.
See “Media Types You Cannot Use” on page 11.
z When performing Borderless Printing, print quality may be reduced at the top 
and bottom edges of the paper. Make sure that the paper you are using is 
suitable for Borderless Printing.
For details, refer to “Printing Area” in the  User’s Guide on-screen manual.
 
						

							85
Troubleshooting
Paper is curled. For Plain Paper
Turn the paper over and reload it to print on the other side.
Leaving the paper loaded in the Rear Tray for a long time may cause the paper 
to curl. If this happens, load the paper with the other side facing up. It may 
resolve the problem.
We recommend putting unused paper back into the package and keep them on 
a level surface.
For Other Paper
If you are using paper with either any of the corners or the whole printing 
surface curled, the paper may become dirty, not feed properly, or both. Use such 
paper after correcting paper curl as follows.
(1)With the printing side (A) facing up, cover the paper with a fresh sheet of 
plain paper to avoid staining or scratching the surface.
(2) Roll up the paper in a direction opposite to paper curl as seen below.
(3) Check to see that the paper curl is within approximately 0.08 to 0.2 inches / 2 
to 5 mm (B) in height.
We recommend printing curl-corrected paper one sheet at a time.
NoteDepending on the media type, the paper may be smudged or may not be fed 
properly even if it is not curled.
In such case, follow the procedure described above in “For Other Paper” to curl 
the paper before printing.
This may improve the print result.
Inappropriate Paper Thickness Lever 
setting. Adjust the position of the Paper Thickness Lever according to the type of paper 
you are printing on.
See “Paper Handling” on page 10.
Depending on the printing content, the printing surface may become scratched 
even for the types of paper to set the lever to the left. In this case, set the Paper 
Thickness Lever to the right.
* Reset the Paper Thickness Lever to the left when you finish printing. If the 
lever is not set back to the left, the inside of the machine is more likely to get 
dirty due to the wider clearance between the print head and the loaded paper. 
It may also reduce print quality.
NoteIf the corners or edges of the paper are smudged, try to print with the Paper 
Thickness Lever set to the right.
Printing graphics with the intensity 
setting set too high. Especially if you are using plain paper to print images with high intensity, the 
paper may absorb too much ink and become wavy, causing paper abrasion.
When copying, see “Changing the Copy Settings” on page 17 and reduce the 
INTENSITY
 setting. Then try printing again.
When printing from your computer, refer to “Print Results Not Satisfactory” in the 
User’s Guide  on-screen manual.
Printing beyond the recommended 
printing area. If you are printing beyond the recommended printing area of your printing paper, 
the lower edge of the paper may become stained with ink.
Resize your original document in your application software.
For details on recommended printing area, refer to “Printing Area” in the 
User’s 
Guide  on-screen manual.
CauseAction
(A)
(1) (2)
(B)
(A)
 
						

							86Troubleshooting
„Colors Are Uneven or Streaked
The Print Result Not Sa tisfactory When Copying
If these do not resolve the problem, also see  “Print Results Not Satisfactory” on page 82.
Printing Does Not Start
CauseAction
Print Head nozzles are clogged. See “When Printing Becomes Faint or Colors Are Incorrect” on page 57 and 
perform any necessary maintenance operations.
Print Head is misaligned. See “Aligning the Print Head” on page 62 to perform Print Head Alignment using  the Operation Panel.
CauseAction
The original document is not loaded 
correctly.Check that the original is loaded correctly on the Platen Glass.
See “Loading Original Documents” on page 8.
The original document is not loaded 
with the side to be copied face down. When loading the original on the Platen Glass, the side to be copied should be 
face down.
The original document is a printout 
from this machine. Print quality may be reduced if you copy a printout.
Instead of copying a printout, print the original directly either from the digital 
camera or your computer.
The Platen Glass or the inner side of 
the Document Cover is dirty. Clean the Platen Glass and the inner side of the Document Cover.
See “Cleaning the Platen Glass and Document Cover” on page 71.
CauseAction
Unnecessary print jobs are left in 
queue. / Computer problems.Restarting your computer may solve the problem.
If there are any unnecessary print jobs, follow the procedure below to delete 
them.
(1)
Open the printer properties dialog box.
Refer to “Opening the Printer Properties Dialog Box Directly from Control 
Panel” in “Opening the Printer Properties Dialog Box (Windows)” of the 
User’s Guide  on-screen manual.
(2) Click the  Maintenance  tab and then  View Printer Status .
The printer status monitor is displayed.
(3) Click  Display Print Queue .
(4) Select  Cancel All Documents  on the Printer menu.
You may not be able to select this depending on the privileges of the 
account.
(5) When the confirmation message is displayed, click  Ye s.
The print jobs are deleted.
(1) Click the printer icon in the Dock to display the list of print jobs in progress.
In Mac OS X v.10.2.8, click the printer icon in the Dock to start up the  Print 
Center  and double-click the name of your machine in the  Printer List.
(2) Select the print job to delete and click  .
The print jobs are deleted.