Canon Pixma Mx300 Quick Start Guide

77
Troubleshooting
„ Fax Related Messages
CHECK PRINTER Turn off the machine, and unplug the power cord of the machine from the power 
supply. After a while, plug the power cord of the machine back in, and then turn 
on the machine. If the same error occurs, contact your Canon service 
representative.
SCANNER ERROR Make sure that the protective material is removed from the FINE Cartridge  Holder, then turn the machine off and back on again. If the problem is not 
resolved, contact your Canon service...

78Troubleshooting
LCD Cannot Be Seen At All
NO RX PAPER The other party’s fax machine is out of paper or its memory is full.
Contact the other party and have them load paper in their fax machine or free up 
space in their fax machine’s memory.
NO TEL NUMBER The coded speed dialing code you entered has not been registered. Register the coded speed dialing code.
RECEIVED IN MEMORY If the machine receives a fax under one of the following conditions, the machine  will not be able to print the received fax...

79 Troubleshooting
An Unintended Language Is Displayed on the LCD
CauseAction
The language you want to be displayed 
is not selected.Select the language according to the following procedure.
(1)Press the ON/OFF button to turn on the machine.
(2)Press the Menu button three times.
(3)Press the ] button twice, then press the OK button.
(4)Press the ] button once, then press the OK button.
(5)Press the [ button repeatedly to select the leftmost language.
(6)Press the ] button the number of times in the...

80Troubleshooting
Cannot Install the MP Drivers
CauseAction
Unable to proceed beyond the Printer 
Connection screen.If you were unable to proceed beyond the Printer Connection screen, follow 
the procedure below to reinstall the MP Drivers.
(1)Click Cancel on the Printer Connection screen.
(2)Click Start Over on the Installation Failure screen.
(3)Click Back on the screen that appears next.
(4)Click Exit on the PIXMA XXX screen (where “XXX” is your machine’s name), 
then remove the CD-ROM.
(5)Turn the...

81
Troubleshooting
Cannot Connect to Computer Properly
„ Printing Speed Is Slow / USB 2.0 Hi-Speed Connection Does Not Work
„“This device can perform faster” Message Is Displayed
Installation procedure not followed 
correctly. Follow the procedure described in your setup sheet for proper installation.
If the MP Drivers were not installed correctly, uninstall the MP Drivers, restart 
your computer, and then reinstall the MP Drivers. Refer to the 
PC Printing Guide 
on-screen manual.
NoteIf the installer...

82Troubleshooting
Print Results Not Satisfactory
If the print result is not satisfactory, confirm the paper and print quality settings first.
zDo the page size and media type settings match the size and type of the 
loaded paper?
When these settings are incorrect,  you cannot obtain a proper print result. If you are printing a 
photograph or an illustration, incorrect paper type  setting may reduce the quality of printout color. 
Also, if you print with an incorrect paper type  setting, the printed...

83
Troubleshooting
„ Printing Does Not Start/Printing Is Blurred/Colors Are Wrong/Straight 
Lines Are Misaligned
„ White Streaks
CauseAction
FINE Cartridge is not installed properly. 
/ There is no ink left. Remove the FINE Cartridge, then reinstall it.
Small dusts may be stuck between the contact points. In this case, the print 
result may be improved by reinstalling the FINE Cartridge.
Also, check that the protective tape (A) is removed.
Print Head nozzles are clogged. See “When Printing Becomes Faint...

84Troubleshooting
„Printed Paper Curls or Has Ink Blots
„ Printed Surface Is Scratched/Paper Is Smudged
CauseAction
Paper is too thin. When printing data with high color saturation such as photographs or images in 
deep color, we recommend using Photo Paper Pro or other Canon specialty 
paper. See “Media Types You Cannot Use” on page 11.
CauseAction
Paper feed roller is dirty. Clean the paper feed roller. Cleaning the paper feed roller will wear the roller, so perform this procedure only when necessary....

85
Troubleshooting
Paper is curled. For Plain Paper
Turn the paper over and reload it to print on the other side.
Leaving the paper loaded in the Rear Tray for a long time may cause the paper 
to curl. If this happens, load the paper with the other side facing up. It may 
resolve the problem.
We recommend putting unused paper back into the package and keep them on 
a level surface.
For Other Paper
If you are using paper with either any of the corners or the whole printing 
surface curled, the paper may...

86Troubleshooting
„Colors Are Uneven or Streaked
The Print Result Not Sa tisfactory When Copying
If these do not resolve the problem, also see  “Print Results Not Satisfactory” on page 82.
Printing Does Not Start
CauseAction
Print Head nozzles are clogged. See “When Printing Becomes Faint or Colors Are Incorrect” on page 57 and 
perform any necessary maintenance operations.
Print Head is misaligned. See “Aligning the Print Head” on page 62 to perform Print Head Alignment using  the Operation Panel....