Canon Pixma Mp210 Quick Start Guide

							47 Troubleshooting
Cannot Connect to Computer Properly
„Printing Speed Is Slow / USB 2.0 Hi-Speed Connection Does Not Work
Installation does not start automatically 
when the Setup CD-ROM is inserted 
into your computer’s disc drive.
(1)Click Start then Computer.
In Windows XP, Click Start then My Computer.
In Windows 2000, double-click the My Computer icon on the desktop.
(2)Double-click the CD-ROM icon   on the displayed window.
NoteTo use the Run command to start the setup program, specify your disc drive and 
then the name of the setup program, MSETUP4.EXE. The drive letter of the disc 
drive depends on your computer.
Double-click the CD-ROM icon on your desktop to start installation.
If the CD-ROM icon is not displayed, restart your computer.
If the CD-ROM icon is still not displayed, try different disks and see if they are 
displayed. If other disks are displayed, there is a problem with the Setup CD-
ROM. Contact your Canon service representative.
Installation procedure not followed 
correctly.Follow the procedure described in your setup sheet for proper installation.
If the MP Drivers were not installed correctly, uninstall the MP Drivers, restart 
your computer, and then reinstall the MP Drivers. Refer to the PC Printing Guide 
on-screen manual.
NoteIf the installer was forced to be terminated due to a Windows error, the system 
may be in an unstable condition and you may not be able to install the MP 
Drivers. Restart your computer before reinstalling.
CauseAction
Your system environment is not fully 
compatible with USB 2.0 Hi-Speed.If your system environment is not fully compatible with USB 2.0 Hi-Speed, the 
machine will operate at a lower speed provided under USB 1.1. In this case, the 
machine operates properly but printing speed may slow down due to 
communication speed.
Check the following to ensure that your system environment supports USB 2.0 
Hi-Speed connection.
zThe USB port on your computer supports USB 2.0 Hi-Speed connection.
zThe USB cable, and the USB hub if you are using one, support USB 2.0 Hi-
Speed connection.
Be sure to use a certified USB 2.0 Hi-Speed cable. We recommend the cable 
to be no longer than around 10 feet / 3 meters.
zThe operating system of your computer supports USB 2.0 Hi-Speed 
connection.
Obtain and install the latest update for your computer.
zThe USB 2.0 Hi-Speed driver operates properly.
Obtain the latest version of the USB 2.0 Hi-Speed driver compatible with your 
hardware and install it on your computer.
ImportantFor details on USB 2.0 Hi-Speed of your system environment, contact the 
manufacturer of your computer, USB cable, or USB hub.
CauseAction
 
						

							48Troubleshooting
„“This device can perform faster” Message Is Displayed
Print Results Not Satisfactory
If the print result is not satisfactory, confirm the paper and print quality settings first.
zDo the page size and media type settings match the size and type of the 
loaded paper?
When these settings are incorrect,  you cannot obtain a proper print result. If you are printing a 
photograph or an illustration, incorrect paper type  setting may reduce the quality of printout color. 
Also, if you print with an incorrect paper type  setting, the printed surface may be scratched. In 
borderless printing, uneven coloring may occur depending on the combination of the paper type 
setting and the loaded paper.
z Did you set the print quality setting appropriately?
Select a print quality option suitable to the paper and image for printing. If you notice blurs or 
uneven colors, increase the print quality setting and try printing again.
The method to confirm the paper and print qualit y settings differs depending on what you do with 
your machine.
If the problem is not resolved even if the paper and  print quality settings are correct, there may be 
other causes. See also  the sections below.
„Colors Are Unclear
CauseAction
Your system environment is not fully 
compatible with USB 2.0 Hi-Speed. Your system environment is not compatible with USB 2.0.
See “Printing Speed Is Slow / USB 2.0 Hi-Speed Connection Does Not Work” on 
page 47.
To copy by operating the 
machineConfirm by using the Operation 
Panel on the machine. Refer to 
the  User’s Guide  on-screen manual.
To print from a PictBridge 
compliant device Confirm by using your PictBr
idge compliant device or the 
Operation Panel on the machine.  You can only specify the page 
size and media type settings on  the machine. See “Printing 
Photographs Directly from a Compliant Device” on page 20.
To print from a computer Confir m by using the printer driver.
Refer to the  PC Printing Guide  on-screen manual.
CauseAction
Color correction is not enabled. When printing photographs or other graphics, enabling color correction may 
improve color.
When printing from your computer, refer to “Print Results Not Satisfactory” in the 
User’s Guide on-screen manual.
 
						

							49
Troubleshooting
„ Printing Does Not Start/Printing Is Blurred/Colors Are Wrong/Straight 
Lines Are Misaligned
„ White Streaks
CauseAction
FINE Cartridge is not installed properly 
/ There is no ink left. Remove the FINE Cartridge, then reinstall it.
Small dusts may be stuck between the contact points. In this case, the print 
result may be improved by reinstalling the FINE Cartridge.
Also, check that the protective tape (A) is removed.
Print Head nozzles are clogged. See “When Printing Becomes Faint or Colors Are Incorrect” on page 26 and  perform any necessary maintenance operation.
The media is loaded with the wrong 
side facing upwards. Many types of paper are made to be printed on only a particular side of the 
paper.
Printing on the wrong side may cause unclear prints or prints with reduced 
quality.
For detailed information on the printable side, refer to the instruction manuals 
supplied with the paper.
Print Head is misaligned. If you did not align the Print Head after installation, straight lines may be printed  misaligned. Make sure to align the Print Head after you install it.
See “Aligning the Print Head” on page 31 to perform Automatic Print Head 
Alignment.
CauseAction
Print Head nozzles are clogged. See “When Printing Becomes Faint or Colors Are Incorrect” on page 26 and perform any necessary maintenance operation.
(A)
 
						

							50Troubleshooting
„Printed Paper Curls or Has Ink Blots
„ Printed Surface Is Scratched/Paper Is Smudged
CauseAction
Paper is too thin. When printing data with high color saturation such as photographs or images in 
deep color, we recommend using Photo Paper Pro or other Canon specialty 
paper. See “Media Types You Cannot Use” on page 9.
CauseAction
Paper Feed Roller is dirty. Clean the Paper Feed Rollers. Cleaning the Paper Feed Rollers will wear the rollers, so perform this procedure only when necessary.
For details on cleaning, see “Cleaning the Paper Feed Roller (Roller Cleaning)” 
on page 41.
Inside of the machine is dirty. When performing duplex printing, if the specified page size does not match the  actual size of paper loaded in the paper source, the inside will become stained 
with ink, causing printed paper to become smudged.
Perform the Bottom Plate Cleaning to clean the inside of the machine.
For details on cleaning, see “Cleaning the Inside of the Machine (Bottom Plate 
Cleaning)” on page 41.
NoteTo prevent the inside of the machine from getting stained, set the page size 
correctly.
Printing on inappropriate type of paper. zCheck to see if the paper you are printing on is not too thick or curled.
See “Media Types You Cannot Use” on page 9.
z When performing Borderless Printing, print quality may be reduced at the top 
and bottom edges of the paper. Make sure that the paper you are using is 
suitable for Borderless Printing.
For details, refer to “Printing Area” in the  User’s Guide on-screen manual.
 
						

							51
Troubleshooting
Paper is curled. For Plain Paper
Turn the paper over and reload it to print on the other side.
Leaving the paper loaded in the Rear Tray for a long time may cause the paper 
to curl. If this happens, load the paper with the other side facing up. It may 
resolve the problem.
We recommend putting unused paper back into the package and keep them on 
a level surface.
For Other Paper
If you are using paper with either any of the corners or the whole printing 
surface curled, the paper may become dirty, not feed properly, or both. Use such 
paper after correcting paper curl as follows.
(1)With the printing side (A) facing up, cover the paper with a fresh sheet of 
plain paper to avoid staining or scratching the surface.
(2) Roll up the paper in a direction opposite to paper curl as seen below.
(3) Check to see that the paper curl is within approximately 0.08 to 0.2 inches / 2 
to 5 mm (B) in height.
We recommend printing curl-corrected paper one sheet at a time.
NoteDepending on the media type, the paper may be smudged or may not be fed 
properly even if it is not curled.
In such case, follow the procedure described above in “For Other Paper” to curl 
the paper before printing.
This may improve the print result.
Inappropriate Paper Thickness Lever 
setting. Adjust the position of the Paper Thickness Lever according to the type of paper 
you are printing on.
See “Paper Handling” on page 8.
Depending on the printing content, the printing surface may become scratched 
even for the types of paper to set the lever to the left. In this case, set the Paper 
Thickness Lever to the right.
* Reset the Paper Thickness Lever to the left when you finish printing. If the 
lever is not set back to the left, the inside of the machine is more likely to get 
dirty due to the wider clearance between the print head and the loaded paper. 
It may also reduce print quality.
NoteIf the corners or edges of the paper are smudged, try to print with the Paper 
Thickness Lever set to the right.
Printing graphics with the intensity 
setting set too high. Especially if you are using plain paper to print images with high intensity, the 
paper may absorb too much ink and become wavy, causing paper abrasion.
When printing from your computer, refer to “Print Results Not Satisfactory” in the 
User’s Guide
 on-screen manual.
Printing beyond the recommended 
printing area. If you are printing beyond the recommended printing area of your printing paper, 
the lower edge of the paper may become stained with ink.
Resize your original document in your application software.
For details on recommended printing area, refer to “Printing Area” in the 
User’s 
Guide  on-screen manual.
CauseAction
(A)
(1) (2)
(B)
(A)
 
						

							52Troubleshooting
„Colors Are Uneven or Streaked
The Print Result Not Sa tisfactory When Copying
If these do not resolve the problem, also see  “Print Results Not Satisfactory” on page 48.
Printing Does Not Start
CauseAction
Print Head nozzles are clogged. See “When Printing Becomes Faint or Colors Are Incorrect” on page 26 and 
perform any necessary maintenance operations.
Print Head is misaligned. See “Aligning the Print Head” on page 31 to perform Automatic Print Head  Alignment.
CauseAction
The original document is not loaded 
correctly.Check that the original is loaded correctly on the Platen Glass.
See “Loading Original Documents” on page 6.
The original document is not loaded 
with the side to be copied faced down. When loading the original on the Platen Glass, the side to be copied should be 
faced down.
The original document is a printout 
from this machine. Print quality may be reduced if you copy a printout.
Instead of copying a printout, print the original directly either from the digital 
camera, or your computer.
The Platen Glass or the inner side of 
the Document Cover is dirty. Clean the Platen Glass and the inner side of the Document Cover.
See “Cleaning the Platen Glass and Document Cover” on page 40.
CauseAction
Unnecessary print jobs are left in 
queue. / Computer problems.Restarting your computer may solve the problem.
If there are any unnecessary print jobs, follow the procedure below to delete 
them.
(1)
Open the printer properties dialog box.
Refer to “Opening the Printer Properties Dialog Box Directly from Control 
Panel” in “Opening the Printer Properties Dialog Box (Windows)” of the 
User’s Guide  on-screen manual.
(2) Click the  Maintenance  tab and then  View Printer Status .
The printer status monitor is displayed.
(3) Click  Display Print Queue .
(4) Select  Cancel All Documents  on the Printer menu.
You may not be able to select this depending on the privileges of the 
account.
(5) When the confirmation message is displayed, click  Ye s.
The print jobs are deleted.
(1) Click the printer icon in the Dock to display the list of print jobs in progress.
In Mac OS X v.10.2.8, click the printer icon in the Dock to start up the  Print 
Center  and double-click the name of your machine in the  Printer List.
(2) Select the print job to delete and click  .
The print jobs are deleted.
 
						

							53
Troubleshooting
Paper Does Not Feed Properly
The machine is not ready. Check if the  Power lamp is lit green.
If the  Power  lamp is off, turn the machine on.
While the  Power lamp is flashing green, the machine is initializing. Wait until the 
Power  lamp stops flashing and remains lit green.
NoteWhen printing large data such as a photo or graphics, it may take longer to start 
printing.
CauseAction
Printing on inappropriate type of paper. Check to see if the paper you are printing on is not too thick or curled.
See “Media Types You Cannot Use” on page 9.
Paper Feed Rollers are dirty. Clean the Paper Feed Rollers. Cleaning the Paper Feed Rollers will wear the  rollers, so perform this procedure only when necessary.
For details on cleaning, see “Cleaning the Paper Feed Roller (Roller Cleaning)” 
on page 41.
Paper not loaded properly. Make sure of the following when you load paper in the machine. zWhen loading two or more sheets of paper, align the edges of the sheets 
before loading.
z Always load the paper in portrait orientation in the Rear Tray, regardless of 
the printing orientation.
z Load the paper with the print side facing UP. Align the paper stack against 
the right side of the Rear Tray and slide the Paper Guide so that it just 
touches the left edge of the stack.
For details on loading paper, see “Loading Paper” on page 10.
Too much paper loaded. Make sure that the paper stack does not exceed the load limit. However, proper  feeding of paper may not be possible at this maximum capacity depending on 
the type of paper or environmental conditions (either very high or low 
temperature and humidity).
In such cases, reduce the sheets of paper you load at a time to around half.
For details on loading paper, see “Loading Paper” on page 10.
Foreign object in the Rear Tray. Make sure that there are no foreign objects in the Rear Tray.
Envelopes not prepared nor loaded 
properly. z
When printing on envelopes, see “Loading Envelopes” on page 12, and 
prepare the envelopes before printing.
Once you have prepared the envelopes, load them in the machine in portrait 
orientation. If the envelopes are placed in landscape orientation, they will not 
feed properly.
z Set the Paper Thickness Lever to the right.
CauseAction
 
						

							54Troubleshooting
Paper Jams
CauseAction
Paper jammed in the Paper Output Slot 
or the Rear Tray. Remove the paper following the procedure below.
(1)
Slowly pull the paper out, either from the Rear Tray or from the Paper Output 
Slot, whichever is easier.
z If the paper tears and a piece remains inside the machine, turn the machine 
off, open the Scanning Unit (Printer Cover) and remove it.
Be careful not to touch the components inside the machine.
After removing all paper, close the Scanning Unit (Printer Cover), and turn it 
back on.
z If you cannot pull the paper out, turn the machine off and turn it back on. The 
paper will be ejected automatically.
(2) Reload the paper in the machine, and press the  Black or Color button on 
the machine.
If you turned off the machine in step 1, all print jobs in queue are canceled. 
Reprint if necessary.
Notez For details on how to load paper, see “Loading Printing Paper” on page 7.
z When reloading the paper in the machine, see “Paper Does Not Feed 
Properly” on page 53 to confirm that you are using the correct paper and are 
loading it into the machine correctly.
If you cannot remove the paper or the paper tears inside the machine, or if the 
paper jam error continues after removing the paper, contact your Canon Service 
representative.
Landscape credit card-sized paper 
jammed inside the machine. Do not load credit card-sized paper in landscape orientation.
Slowly pull out the paper from the Rear Tray and remove it.
If you cannot remove the jammed paper or the paper jam error continues after 
removing the paper, contact your Canon Service representative.
 
						

							55
Troubleshooting
Error Message Appears on  the Computer Screen
„Writing Error/Output E rror/Communication Error
„Error No.: 300 Is Displayed
CauseAction
The machine is not ready. Confirm that the  Power lamp is lit green.
If the  Power  lamp is off, turn the machine on.
While the  Power lamp is flashing green, the machine is initializing. Wait until the 
Power  lamp stops flashing and remains lit green.
If the  Alarm  lamp is lit orange, an error may have occurred on the machine. For 
details on how to resolve the error, see “An Error Code Is Displayed on the LED” 
on page 44.
Printer port setting does not match the 
computer’s interface connecting the 
machine. Check the printer port settings.
* In the following instruction, “
XXX” signifies your machine’s name.
(1) Log into a user account with the administrator privilege.
(2) Click  Control Panel , then Printer  under Hardware and Sound .
In Windows XP, click  Control Panel, Printers and Other Hardware , then 
Printers and Faxes .
In Windows 2000, click  Control Panel then Printers .
(3) Click the  Canon XXX Printer  icon.
(4) Select  Set printer properties  on the command bar.
In non-Vista Windows, open the  File menu then select  Properties.
(5) Click the  Ports tab to confirm the port settings.
Make sure that a port named  USBnnn (where “n” is a number) with  Canon 
XXX Printer  appearing in the  Printer column is selected for  Print to the 
following port(s) .
If the port setting is not correct, reinstall the MP Drivers or change the port 
setting according to the interface you are using.
The machine is not connected properly. Make sure that the USB cable is securely plugged in to the machine and the  computer.
zIf you are using a relay device such as a USB hub, disconnect it, connect the 
machine directly to the computer, and try printing again. If printing starts 
normally, there is a problem with the relay device.
Consult the reseller of the relay device for details.
z There could also be a problem with the USB cable. Replace the USB cable 
and try printing again.
MP Drivers are not installed properly. The MP Drivers may not be installed properly. Uninstall them following the  procedure described in the PC Printing Guide on-screen manual and reinstall 
them following the procedure described in your setup sheet.
CauseAction
The machine is not ready. Confirm that the  Power lamp is lit green.
If the  Power  lamp is off, turn the machine on.
While the  Power lamp is flashing green, the machine is initializing. Wait until the 
Power  lamp stops flashing and remains lit green.
If the  Alarm  lamp is lit orange, an error may have occurred on the machine. For 
details on how to resolve the error, see “An Error Code Is Displayed on the LED” 
on page 44.
 
						

							56Troubleshooting
„Error No.: 1700/1710 Is Displayed
„Error No.: 2001 Is Displayed
„Error No.: 2002 Is Displayed
Machine is not connected properly. Make sure that the USB cable is securely plugged in to the machine and the 
computer.
zIf you are using a relay device such as a USB hub, disconnect it, connect the 
machine directly to the computer, and try printing again. If printing starts 
normally, there is a problem with the relay device.
Consult the reseller of the relay device for details.
z There could also be a problem with the USB cable. Replace the USB cable 
and try printing again.
Your machine is not selected in  Printer 
on the  Print dialog box. Select your machine’s name in 
Printer on the  Print dialog box.
If your machine’s name does not appear in  Printer, follow the procedure below 
to check that the driver for your machine is installed to your computer.
(1) Select  Print & Fax Preferences  in Printer .
In Mac OS X v.10.2.8 or 10.3.x, select  Edit Printer List in Printer .
(2) Check that your machine’s name is displayed in the list of printers and that 
the check box is selected.
In Mac OS X v.10.2.8, check that your machine’s name is displayed in 
Printer List .
(3) If your machine’s name is not displayed, click  Add(+) to add the machine.
If you cannot add the machine, follow the procedure described in your setup 
sheet to reinstall the MP Drivers.
CauseAction
The ink absorber is almost full. See “E, 8” (Ink absorber is almost full.) in “An Error Code Is Displayed on the  LED” on page 44.
CauseAction
No response from connected digital 
camera or video camcorder. / 
Connected digital camera or video 
camcorder is not compatible with this 
machine.See “E, 9” (The digital camera or digital video camcorder connected is not 
compatible with this machine.) in “An Error Code Is Displayed on the LED” on 
page 44.
CauseAction
PictBridge compliant device is 
connected via a USB hub.
See “E, 1, 9” (PictBridge compliant device is connected via a USB hub.) in “An 
Error Code Is Displayed on the LED” on page 45.
CauseAction