Canon Pixma Mp190 Quick Start Guide

47 Troubleshooting
Cannot Install the MP Drivers
CauseAction
Unable to proceed beyond the Printer 
Connection screen.If you were unable to proceed beyond the Printer Connection screen, follow 
the procedure below to reinstall the MP Drivers.NoteIn Windows Vista, “The printer is not detected. Check the connection.” may 
be displayed depending on the computer you use. In this case, wait for a while. 
If you still cannot proceed to the next step, follow the procedure below to 
reinstall the MP Drivers....

48Troubleshooting
Cannot Connect to Computer Properly
„Printing or Scanning Speed Is Slow / Hi-Speed USB Connection Does 
Not Work
„“This device can perform faster” Message Is Displayed
Installation procedure not followed 
correctly. Follow the procedure described in your setup sheet for proper installation.
If the MP Drivers were not installed correctly, uninstall the MP Drivers, restart 
your computer, and then reinstall the MP Drivers. Refer to the 
PC Printing Guide 
on-screen manual.
NoteIf the...

49
Troubleshooting
Print Results Not Satisfactory
If the print result is not satisfactory such as  white streaks, misaligned lines, and uneven colors, 
confirm the paper and print quality settings first.
z Check1: Do the page size and media type settings match the size and 
type of the loaded paper?
When these settings are incorrect,  you cannot obtain a proper print result. If you are printing a 
photograph or an illustration, incorrect paper type  setting may reduce the quality of printout color....

50Troubleshooting
„Printing Does Not Start/Printing Is Blurred/Colors Are Wrong/Straight 
Lines Are Misaligned
„ White Streaks
„ Printed Paper Curls or Has Ink Blots
CauseAction
The media is loaded with the wrong 
side facing upwards. When using paper with one printable surface, make sure the paper is loaded 
with the printable side facing up.
Printing on the wrong side of such paper may cause unclear prints or prints with 
reduced quality.
Refer to the instruction manual supplied with the paper for...

51
Troubleshooting
„ Printed Surface Is Scratched/Paper Is Smudged
CauseAction
Printing on inappropriate type of paper.
zCheck to see if the paper you are printing on is not too thick or curled.
See “Media Types You Cannot Use” on page 14 to make sure that the paper 
you are using is suitable.
If the paper is curled, see “Paper is curled.” on page 51 to correct paper curl.
z When performing Borderless Printing, print quality may be reduced at the top 
and bottom edges of the paper. Make sure that the...

52Troubleshooting
„Colors Are Uneven or Streaked
Print Results Not Satis factory When Copying
If these do not resolve the problem, also see  “Print Results Not Satisfactory” on page 49.
Printing beyond the recommended 
printing area.If you are printing beyond the recommended printing area of your printing paper, 
the lower edge of the paper may become stained with ink.
Resize your original document in your application software.
For details on recommended printing area, refer to “Printing Area” in the...

53
Troubleshooting
Printing Does Not Start
Paper Does Not Feed Properly
CauseAction
Unnecessary print jobs are left in 
queue. / Computer problems. Restarting your computer may solve the problem.
If there are any unnecessary print jobs, follow the procedure below to delete 
them.
(1)
Open the printer properties dialog box.
Refer to “Opening the Printer Properties Dialog Box Directly from Control 
Panel” in “Opening the Printer Properties Dialog Box (Windows)” of the 
User’s Guide  on-screen manual.
(2)...

54Troubleshooting
Too much paper loaded. Make sure that the paper stack does not exceed the paper support load limit. 
However, proper feeding of paper may not be possible at this maximum capacity 
depending on the type of paper or environmental conditions (either very high or 
low temperature and humidity).
In such cases, reduce the sheets of paper you load at a time to around half of 
the paper support load limit.
For details on loading paper, see “Loading Paper” on page 15.
Foreign object in the Rear...

55
Troubleshooting
Paper Jams
Important
When you turn off the machine to remove the jammed paper, cancel the print job before turning off the 
machine. See “Printing from Your Computer” in the  User’s Guide on-screen manual.
CauseAction
Paper jammed in the Paper Output Slot 
or the Rear Tray. Remove the paper following the procedure below.
(1)
Slowly pull the paper out, either from the Rear Tray or from the Paper Output 
Slot, whichever is easier.
z If the paper tears and a piece remains inside the...

56Troubleshooting
Message Appears on  the Computer Screen
„Service Error 5100 Is Displayed
„Writing Error/Output E rror/Communication Error
CauseAction
Movement of the FINE Cartridge 
Holder is blocked. Cancel printing from your computer, turn off the machine. Then clear the paper 
jam or foreign object that is preventing the FINE Cartridge Holder from moving.
ImportantBe careful not to touch the components inside the machine. The machine may 
not print out properly if you touch it.
CauseAction
The...