Canon Pixma Mp140 Quick Start Guide

							47
Troubleshooting
Printing Does Not Start
CauseAction
The Paper Output Tray is closed.  Open the Paper Output Tray.
Unnecessary print jobs are left in 
queue. / Computer problems. Restarting your computer may solve the problem.
If there are any unnecessary print jobs, follow the procedure below to delete 
them.
(1)
Open the printer properties dialog box.
Refer to “Opening the Printer Properties Dialog Box Directly from the 
Start Menu” in “Opening the Printer Properties Dialog Box (Windows)” of 
the User’s Guide  on-screen manual.
(2)Click the  Maintenance  tab and then  View Printer Status .
The Canon IJ Status Monitor is displayed.
(3)Click  Display Print Queue .
(4) Select  Cancel All Documents  on the Printer menu.
You may not be able to select this depending on the privileges of the 
account.
(5)When the confirmation message is displayed, click  Ye s.
The print jobs are deleted.
(1) Click the printer icon in the Dock to display the list of print 
jobs in progress.
In Mac OS X v.10.2.8, click the printer icon in the Dock to start up the Print Center and double-click the name of your machine in the Printer 
List.
(2) Select the print job to delete and click  .
The print jobs are deleted.
The machine is not ready. Check if the  POWER lamp is lit green.
If the  POWER  lamp is off, turn the machine on.
While the  POWER lamp is flashing green, the machine is initializing. Wait until 
the  POWER  lamp stops flashing and remains lit green.
NoteWhen printing large data such as a photo or graphics, it may take longer to start 
printing. Wait until printing starts.
 
						

							48Troubleshooting
Paper Does Not Feed Properly
CauseAction
Printing on inappropriate type of paper. Check to see if the paper you are printing on is not too thick or curled.
See “Media Types You Cannot Use” on page 9.
Paper Feed Roller is dirty. You may need to clean the Paper Feed Rollers of the Auto Sheet Feeder. Follow  the procedure below.
Cleaning the Paper Feed Roller of the Auto Sheet Feeder consumes it, so 
perform this procedure only when necessary. 
For details on cleaning, see “Cleaning the Paper Feed Rollers (Roller Cleaning)” 
on page 33.
Paper not loaded properly. Check the following when you load paper in the machine. zWhen loading two or more sheets of paper, align the edges of the sheets 
before loading.
z Always load the paper in portrait orientation, regardless of the printing 
orientation.
z Load the paper with the print side facing UP. Align the right edge of the paper 
stack against the Auto Sheet Feeder and slide the Paper Guide so that it just 
touches the left edge of the stack.
For details on loading paper, see “Loading Paper” on page 10.
Too much plain paper loaded. You can load approximately up to 100 sheets of 17 lb / 64 gsm plain paper.  However, proper feeding of paper may not be possible at this maximum capacity 
depending on the type of paper or environmental conditions (either very high or 
low temperature and humidity).
In such cases, reduce the paper stack to around half.
For details on loading paper, see “Loading Paper” on page 10.
Foreign object in the Auto Sheet 
Feeder. Check that there are no foreign objects in the Auto Sheet Feeder.
Envelopes not prepared nor loaded 
properly. z
See “Loading Envelopes” on page 12, and prepare the envelopes before 
printing.
Once you have prepared the envelopes, load them in portrait orientation. If 
the envelopes are placed in landscape orientation, they will not feed properly.
z Set the Paper Thickness Lever to the right.
 
						

							49
Troubleshooting
Paper Jams
CauseAction
Paper jammed in the Paper Output 
Tray and the Auto Sheet Feeder. Remove the paper following the procedure below.
(1)
Slowly pull the paper out, either  from the Auto Sheet Feeder 
or from the Paper Output Tray, whichever is easier.
z If the paper tears and a piece remains inside the machine, turn the machine 
off, open the Scanning Unit (Printer Cover), and remove it.
Be careful not to touch the components inside the machine. 
After removing all paper, close the Scanning Unit (Printer Cover) and turn it 
back on.
z If you cannot pull the paper out, turn the machine off and turn it back on. The 
paper will be ejected automatically.
(2) Reload the paper in the machine, and press the  Black or 
Color  button on the machine.
If you turned off the machine in step 1, all print jobs in queue are 
canceled. Reprint if necessary.
NotezFor details on how to load paper, see “Loading Printing Paper” on page 7.
z When reloading the paper in the machine, see “Paper Does Not Feed 
Properly” on page 48 to confirm that you are using the correct paper and are 
loading it into the machine correctly.
If you cannot remove the paper or the paper tears inside the machine, or if the 
paper jam error continues after removing the paper, contact your Canon Service 
representative.
 
						

							50Troubleshooting
Landscape credit card-sized paper 
jammed inside the machine. Do not load credit card-sized paper in the landscape orientation.
Remove the paper according to the following procedure.
(1)
Press the  ON/OFF button to turn the machine off.
(2) Open the Scanning Unit (Printer Cover), then remove the 
jammed paper.
Be careful not to touch the components inside the machine.
(3)After removing all paper, close the Scanning Unit (Printer 
Cover), then turn the machine back on.
If you cannot remove the jammed paper or the paper jam error continues after 
removing the paper, contact your Canon Service representative.
CauseAction
 
						

							51
Troubleshooting
Error Message Appears on the Screen
„ Writing Error/Output E rror/Communication Error
„Error No.: 300 Is Displayed
CauseAction
The machine is not ready. Confirm that the  POWER lamp is lit.
If the  POWER  lamp is off, turn the machine on.
While the  POWER lamp is flashing green, the machine is initializing. Wait until 
the  POWER  lamp stops flashing and remains lit green. 
If the  Alarm  lamp is on, an error may have occurred on the machine. For details 
on how to resolve the error, see “An Error Code Is Displayed on the LED” on 
page 37.
Printer port setting does not match the 
computer’s interface connecting the 
machine. Check the printer port settings.
(1)
Click  Start > Control Panel  > Printers and Other 
Hardware  > Printers and Faxes .
In non-XP Windows, click Start > Settings > Printers.
(2)Click the  Canon XXX Printer  icon (where “XXX” is your 
machine’s name).
(3) Open the  File menu and select  Properties.
(4) Click the  Ports tab to confirm the port settings.
Make sure that a port named USBnnn (Canon XXX Printer (where 
“XXX” is your machine’s name)) or MPUSBRNnn (Canon XXX Printer 
(where “XXX” is your machine’s name)) is selected for Print to the 
following port(s).
If the port setting is not correct, change the port setting according to the 
interface you are using, or reinstall the MP Drivers.
The machine is not connected properly. Make sure that the USB cable is securely plugged in to the machine and the  computer.
zIf you are using a relay device such as a USB hub, disconnect it, connect the 
machine directly to the computer, and try printing again. If printing starts 
normally, there is a problem with the relay device.
Consult the reseller of the relay device for assistance.
z There could also be a problem with the USB cable. Replace the USB cable 
and try printing again.
MP Drivers not installed properly. The MP Drivers may not be installed properly. Uninstall them following the  procedure described in the Printer Driver Guide on-screen manual and reinstall 
them following the procedure described in your setup sheet.
CauseAction
The machine is not ready. Make sure that the machine is turned on, and that it is connected correctly to the  computer.
If the POWER  lamp is off, turn the machine on.
While the  POWER lamp is flashing green, the machine is initializing. Wait until 
the  POWER  lamp stops flashing and remains lit green.
If the  Alarm  lamp is on, an error may have occurred on the machine. For details 
on how to resolve the error, see “An Error Code Is Displayed on the LED” on 
page 37.
 
						

							52Troubleshooting
„Error No.: 1700/1710 Is Displayed
Machine is not connected properly. Make sure that the USB cable is plugged in securely to the computer and the 
machine.
zIf you are using a relay device such as a USB hub, disconnect it, connect the 
machine directly to the computer, and try printing again. If printing starts 
normally, there is a problem with the relay device.
Consult the reseller of the relay device for assistance.
z There could also be a problem with the USB cable. Replace the USB cable 
and try printing again.
Your machine is not selected in  Printer 
on the  Print dialog box. Select your machine’s name in 
Printer on the  Print dialog box.
If your machine’s name does not appear in  Printer, follow the procedure below 
to check that the driver for your machine is installed to your computer. 
(1) Select  Print & Fax Preferences  from Printer .
In Mac OS X v.10.2.8 or 10.3.x, select Edit Printer List from Printer.
(2)Check that your machine’s name is displayed in the list of 
printers and that the check box is selected.
In Mac OS X v.10.2.8, check that your machine’s name is displayed in the Printer List.
(3)If your machine’s name is not displayed, click  Add(+) to add 
the printer.
If you cannot add the machine, follow the procedure described in your setup 
sheet to reinstall the MP Drivers.
CauseAction
The ink absorber is almost full. See “ E, 8” in “An Error Code Is Displayed on the LED” on page 37.
CauseAction
 
						

							53
Appendix
Appendix
How to Use the Documentation Provided
Printed Documentation
Setup Sheet
Be sure to read this sheet first.
This sheet includes instru ctions for setting up your machine and getting it ready 
for use.
Quick Start Guide  (This guide)
Read this guide when starting to use the machine.
After following instructions in your  setup sheet, we recommend you read this 
guide to familiarize yourself with the basic operation of some of the main 
functions that can be performed on your machine.
On-screen Manuals
User’s Guide
Read this guide when starting to use the machine.
If the  Quick Start Guide  does not provide you enough information please refer to 
the  User’s Guide  which can be installed from the  Setup CD-ROM. This guide 
provides detailed instructions for:
z printing from your computer
z copying
z scanning
Additional guides are also av ailable for advanced features.
Scanning Guide
Refer to this guide for full instructions on scanning operation and settings.
Printer Driver Guide
Refer to this guide for full instru ctions on printer driver setting.
Photo Application Guide
Refer to this guide for instructions on  using the various application software 
included on the  Setup CD-ROM.
 
						

							54Appendix
Reading the On-screen Manuals
Along with this  Quick Start Guide , on-screen manuals are also suppl ied with your machine. For 
detailed instructions on installing the on-screen manuals, refer to your setup sheet.
You can view the on-screen manuals in the following way:
To view the on-screen manual, double-click the  XXX On-screen Manual shortcut icon on the 
desktop, or click  Start > All Programs  (or Programs ) > Canon XXX Manual  > XXX On-screen  
Manual  (where “ XXX” is your machine’s name).
System Requirements
Browser: Windows HTML Help Viewer
To view the on-screen manual, double-click the  XXX On-screen Manual alias (where “XXX” is your 
machine’s name) on the desktop.
System Requirements
Browser: Help Viewer
NotezMicrosoft® Internet Explorer 6.0 or later must be installed.
z The on-screen manual may not be displayed properly depending on your operating system or 
Internet Explorer version. We recommend that you keep your system up to date with Windows 
Update.
Note
Users in Asia
If you installed the  User’s Guide from the Manual folder in the  Setup CD-ROM , open the folder in which 
you copied the  User’s Guide and double-click  top.htm.
Note
zThe on-screen manual may not be displayed properly depending on your operating system. We 
recommend that you keep your system up to date.
z We recommend using Safari as your Web browser to view the HTML format on-screen 
manuals. If Safari is not installed on your computer, download it from Apple Computer, Inc. 
website and install it.
 
						

							55
Appendix
Specifications
General Specifications
Printing resolution (dpi)4800 (horizontal)* x 1200 (vertical)
* Ink droplets can be placed with a pitch of 1/4800 inch at minimum.
Print width8.0 inches / 203.2 mm max.
(for Borderless Printing: 8.5 inches / 216.0 mm)
Acoustic noise levelApprox. 44.5 dB (A) (when printing in the highest print quality mode on Photo Paper 
Pro)
Operating environmentTemperature: 41 to 95°F (5 to 35°C)
Humidity: 10 to 90% RH (no condensation)
Storage environmentTemperature: 32 to 104°F (0 to 40°C)
Humidity: 5 to 95% RH (no condensation)
Power supplyAC 100-240 V, 50/60 Hz
Power consumptionPrinting (Copy): Approx. 13 W
Standby: Approx. 0.9 W
OFF: Approx. 0.5 W
External dimensionsApprox. 17.5 (W) x 15.0 (D) x 7.1 (H) inches / 
Approx. 443 (W) x 381 (D) x 181 (H) mm
* With the Paper Support retracted.
WeightApprox. 13.9 lb / 6.3 kg
* With the FINE Cartridges installed.
Canon FINE CartridgesNozzles:
Black: 320 nozzles
Cyan/Magenta/Yellow: 384 x 3 nozzles
Copy Specifications
Multiple copy1-9, 20 pages
Scan Specifications
Scanner driverTWAIN / WIA (Windows XP only)
Maximum scanning sizeA4/Letter, 8.5 x 11.7 / 216 x 297 mm
Scanning resolutionOptical resolution (horizontal x vertical) max: 600 dpi x 1200 dpi
Interpolated resolution max: 19200 dpi x 19200 dpi
Gradation
(Input/Output)Gray: 16 bit / 8 bit
Color: 48 bit / 24 bit (RGB each 16 bit / 8 bit)
 
						

							56Appendix
zOmniPage SE; Windows 2000 Professi onal SP2 and SP3 not supported
ASA only
ScanSoft OmniPage SE (OCR software) can  work only with English operating system. 
Minimum System Requirements
Note
Conform to the operating systems requirements when higher than those given here.
InterfaceUSB Hi-Speed
Operating 
System
Processor
RAMWindows Vista
Pentium II (including compatible processors) 
300 MHz
128 MB Mac OS X v.10.4
Intel processor
PowerPC G3
256 MB
Windows XP SP1, SP2
Pentium II (including compatible processors) 
300 MHz
128 MB Mac OS X v10.2.8 - v10.3
PowerPC G3
128 MB
Windows 2000 Professional SP2, SP3, SP4
Pentium II (including compatible processors) 
300 MHz
128 MB
NoteMac OS Extended (Journaled), Mac OS 
Extended
NoteOperation can only be guaranteed on a PC pre-
installed Windows Vista, XP or 2000. 
BrowserInternet Explorer 6.0- Safari
Hard Disk Space800 MB
NoteFor bundled software installation. 700 MBNoteFor bundled software installation.
CD-ROM DriveRequired
Other 
restrictionsXGA 1024 x 768
Additional System Requirements for On-Screen Manuals
Browser: Windows HTML Help Viewer
Note: Microsoft Internet Explorer 6.0 or later must be 
installed. The on-screen manual may not be displayed 
properly depending on your operating system or Internet 
Explorer version. We recommend that you keep your 
system up to date with Windows Update. Browser: Help Viewer
Note: The on-screen manual may not be displayed properly 
depending on your operating system or Help Viewer 
version. We recommend that you keep your system up to 
date with Software Update.