Canon Pixma Mp140 Quick Start Guide

							37
Troubleshooting
An Error Code Is Displayed on the LED
When an error occurs, the  Alarm lamp lights orange, and  E and an error code are alternately 
displayed on the LED. Take the action described in the table below to correct the error.
Error Code CauseAction
E , 2 The machine is out of 
paper. / Paper does not 
feed. Reload paper in the Auto Sheet Feeder and press the 
Black 
or  Color  button.
E , 3 Paper jam. The paper may be jammed. Remove the jammed paper, 
reload the paper in the machine correctly and then press the 
Black or Color  button.
E , 4 Ink has run out. Ink has run out.  
Replace the ink cartridge and close the Scanning Unit 
(Printer Cover). 
If printing is in progress and you want to continue printing, 
press the Stop/Reset  button for at least 5 seconds with the 
ink cartridge installed. Then printing can continue under the 
ink out condition. 
The function for detecting the remaining ink level will be 
disabled. 
Replace the empty ink cartridge immediately after the 
printing. The resulting print quality is not satisfactory, if 
printing is continued under the ink out condition.
E , 5 The FINE Cartridge cannot 
be recognized. Possible causes are as follows: 
z
The FINE Cartridge may not be installed properly. 
z The FINE Cartridge may not be compatible with this 
machine. 
Install the appropriate FINE Cartridge. If lines are misaligned 
or the resulting output is not satisfactory, carry out the Print 
Head Alignment.
E , 7 FINE Cartridge is not 
installed in the correct 
position. Confirm that the FINE Cartridges are installed in the 
appropriate positions. See “Replacing a FINE Cartridge” on 
page 24.
E , 8 Ink absorber is almost full. The machine has a built-in ink absorber to hold the ink used 
during Print Head Cleaning, for example. The error code  E, 
8  indicates that the ink absorber is nearly full. Press the 
Black  or Color  button to cancel the error so that you can 
continue printing. 
Before the ink absorber becomes completely full, contact a 
Canon service representative. (You will need to replace a 
particular part of the machine.) 
ImportantCanon recommends that you call for service as soon as this 
error occurs. Once the ink absorber becomes completely full, 
printing cannot be performed until the ink absorber is 
replaced.
E , 1, 4 The FINE Cartridge cannot 
be recognized. The FINE Cartridge may not be the compatible with this 
machine. Install the appropriate FINE Cartridge. If lines are 
misaligned or the resulting output is not satisfactory, carry out 
the Print Head Alignment.
E , 1, 5 The FINE Cartridge cannot 
be recognized. Possible causes are as follows: 
z
The FINE Cartridge may not be installed properly.
z The FINE Cartridge may not be compatible with this 
machine. 
Install the appropriate FINE Cartridge. If lines are misaligned 
or the resulting output is not satisfactory, carry out the Print 
Head Alignment.
 
						

							38Troubleshooting
If the POWER  and Alarm  lamps flash alternately as shown bel ow, or an error code is displayed on 
the LED, take the action described in  the table below to correct the error.
E, 1, 6 Ink level cannot be 
detected. Ink may have run out.
The function for detecting the remaining ink level will be 
disabled since the ink level cannot be correctly detected.
If you want to continue printing without this function, press the 
Stop/Reset
 button for at least 5 seconds.
Canon recommends to use new genuine Canon cartridges in 
order to obtain optimum qualities.
Please be advised that Canon shall not be liable for any 
malfunction or trouble caused by continuation of printing 
under the ink out condition.
E , 1, 9 The size of the document 
cannot be correctly 
detected or the document 
is too small when the Fit-to-
Page copying is selected.
Failed to scan head 
alignment sheet. Make sure the document meets the requirements and 
correctly loaded on the Platen Glass. Then reload the 
document and press the 
Black or Color  button. See 
“Handling Original Documents” on page 5.
Check that all necessary circles are filled in the Print Head 
Alignment Sheet, and that it is placed in the proper position 
and orientation on the Platen Glass. 
You can also perform print head alignment manually.
Error Code CauseAction
E , 2, x
E , 3, x
E , 4, x An error requiring servicing 
might have occurred.
Turn off the machine, and unplug the power cord of the 
machine from the power supply. After a while, plug the power 
cord of the machine back in and turn on the machine. If the 
same error occurs, contact a Canon service representative.
Error Code CauseAction
POWER Lamp (Green) 
Alarm Lamp (Orange) 
 
						

							39
Troubleshooting
The LEDs Cannot Be Seen At All
Cannot Install the MP Drivers
CauseAction
The machine is not turned on. You have not pressed the  ON/OFF  button.
The machine will power on and the LED will light when you connect the power 
cord and press the  ON/OFF  button.
The LED may be in the Power Saver 
mode. Press any button on the Operation Panel except for the 
ON/OFF  button to 
restore the display.
CauseAction
Unable to proceed beyond the  Printer 
Connection  screen. If you were unable to proceed beyond the 
Printer Connection screen, follow 
the procedure below to reinstall the MP Drivers.
(1) Click  Cancel  on the  Printer Connection  screen.
(2) Click  Start Over  on the Installation Failure  screen.
(3) Click  Back on the screen that appears next.
(4) Click  Exit on the  Welcome  screen, then remove the CD-
ROM.
(5) Turn the machine off.
(6) Restart your computer.
(7) Make sure you have no application software running, 
including anti-virus software.
(8) Follow the procedure described in your setup sheet to 
reinstall the MP Drivers.
 
						

							40Troubleshooting
Installation does not start automatically 
when the Setup CD-ROM  is inserted 
into your computer’s disc drive.
Click  Start > My Computer  > double-click the CD-ROM icon  .
In non-XP Windows, double-click the  My Computer icon on the desktop and 
then double-click the CD-ROM icon  .
NoteTo use the Run command to start the setup program, specify your disc drive and 
then the name of the setup program, Msetup4.exe. The drive letter of the disc 
drive depends on your computer.
Double-click the CD-ROM icon on your desktop to start installation.
If the CD-ROM icon is not displayed, restart your computer.
If the CD-ROM icon is still not displayed, try different disks and see if they are 
displayed. If other disks are displayed, there is a problem with the  Setup CD-
ROM . Contact a Canon service representative.
Installation procedure not followed 
correctly. Follow the procedure described in your setup sheet for proper installation.
If the MP Drivers were not installed correctly, uninstall the driver, restart your 
computer, and then reinstall the driver. Refer to the 
Printer Driver Guide on-
screen manual.
NoteIf the installer was forced to be terminated due to a Windows error, the system 
may be in an unstable condition and you may not be able to install the driver. 
Restart your computer before reinstalling.
The  Setup CD-ROM  is defective.
Click Start > My Computer , and confirm that CD-ROM icon   is visible.
In non-XP Windows, double-click the  My Computer icon on the desktop and 
confirm that the CD-ROM icon   is visible in the window.
Confirm that the CD-ROM icon is displayed when you insert the CD-ROM.
If the CD-ROM icon is not displayed, restart your computer.
If the CD-ROM icon is still not displayed, try different disks and see if they are 
displayed. If other disks are displayed, there is a problem with the  Setup CD-
ROM . Contact a Canon service representative.
CauseAction
 
						

							41
Troubleshooting
Cannot Connect to Computer Properly
„ Printing Speed Is Slow / USB 2.0 Hi-Speed Connection Does Not Work
„“Hi-Speed USB Device Plugged into non-Hi-Speed USB Hub” or “This 
Device Can Perform Faster” Message Is Displayed (Windows XP Only)
CauseAction
Your system environment is 
not fully compatible with USB 
2.0 Hi-Speed. If your system environment is not fully compatible with USB 2.0 Hi-Speed, the machine 
will operate at a lower speed provided under USB 1.1. In this case, the machine operates 
properly but printing speed may slow down due to communication speed.
Check the following to ensure that your system environment supports USB 2.0 Hi-Speed 
connection.
z
The USB port on your computer supports USB 2.0 Hi-Speed connection.
z The USB cable, and the USB hub if you are using one, support USB 2.0 Hi-Speed 
connection.
Be sure to use a certified USB 2.0 Hi-Speed cable. We recommend the cable to be no 
longer than around 10 feet / 3 meters.
z The operating system of your computer supports USB 2.0 Hi-Speed connection.
Obtain and install the latest update for your computer.
z The USB 2.0 Hi-Speed driver operates properly.
Obtain the latest version of the USB 2.0 Hi-Speed driver compatible with your hardware 
and install it on your computer.
ImportantFor details on USB 2.0 Hi-Speed of your system environment, contact the manufacturer 
of your computer, USB cable, or USB hub.
CauseAction
Your system environment is 
not fully compatible with USB 
2.0 Hi-Speed. Your system environment is not compatible with USB 2.0.
See “Printing Speed Is Slow / USB 2.0 Hi-Speed Connection Does Not Work” on 
page 41.
 
						

							42Troubleshooting
Print Results Not Satisfactory
„Part of the Page  Is Not Printed
„ Colors Are Unclear
CauseAction
Page Size /Paper Size  setting in the 
printer driver does not match the actual 
size of the paper loaded in the 
machine. Set the page size setting in the application software you are printing from or in 
the printer driver to match the actual size of the printing paper.
Page Size
 can be found on the  Page Setup sheet in the printer properties 
dialog box of the printer driver (Windows) or  Paper Size on the Page Setup  
dialog box of the printer driver (Macintosh).
CauseAction
Color correction is not enabled. When printing photographs or other graphics, enabling color correction in the  printer driver may improve color.
In Windows, select Vivid Photo in the Effects  sheet of the printer driver.
In Macintosh, select  Special Effects in the pop-up menu in the  Print dialog box, 
and then select  Vivid Photo.
 
						

							43
Troubleshooting
„ Printing Does Not Start/Printing Is Blurred/Colors Are Wrong, Uneven 
or Streaked/Straight Lines Are Misaligned/White Streaks Appear/Ink 
Blots Appear
CauseAction
FINE Cartridge is not installed properly 
/ There is no ink left. Remove the FINE Cartridge, then reinstall it.
Small dusts may be stuck between the contact points. In this case, the print 
result may be improved by reinstalling the FINE Cartridge.
Also, check that the protective tape (A) is removed.
Print Head nozzles are clogged. Print the nozzle check pattern to check for uneven ink output. zIf the nozzle check pattern does not print out properly
Clean the Print Head and then print the nozzle check pattern to check that 
ink is ejecting properly.
z If the problem is not resolved after performing Print Head Cleaning 
twice
Perform Print Head Deep Cleaning.
If the problem is not resolved after performing Print Head Deep Cleaning, 
perform Print Head Deep Cleaning again.
z If the problem is still not resolved after performing Print Head Deep 
Cleaning twice
A FINE Cartridge may have run out of ink. Replace it with a new one.
For details on how to print the nozzle check pattern, how to clean the Print 
Head, and how to perform Print Head Deep Cleaning, see “When Printing 
Becomes Faint or Colors Are Incorrect” on page 18.
(A)
 
						

							44Troubleshooting
„Printed Paper Curls
The media is loaded with the wrong 
side facing upwards. Load the media with the correct side facing upwards.
Many types of paper are made to be printed on only a particular side of the 
paper.
Printing on the wrong side may cause unclear prints or prints with reduced 
quality.
Refer to the instruction manuals supplied with the paper.
Inappropriate Paper Thickness Lever 
setting. Adjust the position of the Paper Thickness Lever according to the type of paper 
you are printing on. See “Paper Handling” on page 8.
Depending on the printing content, the printing surface may become scratched 
even for the types of paper to set the lever to the left. In this case, set the Paper 
Thickness Lever to the right.
* Reset the Paper Thickness Lever to the left when you finish printing. If the 
lever is not set back to the left, the inside of the machine is more likely to get 
dirty due to the wider clearance between the print head and the loaded paper. It 
may also reduce print quality.
Print Head is misaligned. If you did not align the Print Head after installation, straight lines may be printed  misaligned. If ruled lines are printed misaligned or print results are otherwise 
unsatisfactory, see “Aligning the Print Head” on page 22 and perform Print Head 
Alignment.
CauseAction
Paper is too thin. When printing data with high color saturation such as photographs or images in deep color, we recommend using Photo Paper Pro or other Canon specialty 
paper. See “Media Types You Cannot Use” on page 9.
CauseAction
 
						

							45
Troubleshooting
„ Printed Surface Is Scratched/Paper Is Smudged
CauseAction
Paper Feed Roller is dirty. You may need to clean the Paper Feed Rollers of the Auto Sheet Feeder. Follow 
the procedure below.
Cleaning the Paper Feed Roller of the Auto Sheet Feeder consumes it, so 
perform this procedure only when necessary.
For details on cleaning, see “Cleaning the Paper Feed Rollers (Roller Cleaning)” 
on page 33.
Inside of the machine is dirty. When performing duplex printing, if the inside of the machine is stained with  excess ink, printed paper may become smudged.
See “Cleaning the Inside of the Machine” on page 33 to clean the inside of the 
machine.
Printing on inappropriate type of paper. zCheck to see if the paper you are printing on is not too thick or curled.
See “Media Types You Cannot Use” on page 9.
z When performing Borderless Printing, print quality may be reduced at the top 
and bottom edges of the paper. Make sure that the paper you are using is 
suitable for Borderless Printing. 
For details, refer to “Printing Area” in the  User’s Guide on-screen manual.
Paper is curled. For Plain Paper
Turn the paper over and reload it to print on the other side.
Leaving the paper loaded in the Auto Sheet Feeder for a long time may cause 
the paper to curl. If this happens, load the paper with the other side facing up. It 
may resolve the problem.
We recommend putting unused paper back into the package and keep them on 
a level surface.
For Other Paper
If you are using paper with either any of the corners or the whole printing 
surface curled, the paper may become dirty, not feed properly, or both. Use such 
paper after correcting paper curl as follows.
(1)With the printing side (A) facing up, cover the paper with a 
fresh sheet of plain paper to av oid staining or scratching the 
surface.
(2) Roll up the paper in a direction opposite to paper curl as 
seen below.
(3) Check to see that the paper curl is corrected to within 
approximately 0.08 to 0.2 inches / 2 to 5 mm (B) in height.
We recommend printing curl-corrected paper one sheet at a time.
(A)
(1) (2)
(B)
(A)
 
						

							46Troubleshooting
„Printing Problems When Copying
Inappropriate Paper Thickness Lever 
setting. Adjust the position of the Paper Thickness Lever according to the type of paper 
you are printing on. See “Paper Handling” on page 8.
Depending on the printing content, the printing surface may become scratched 
even for the types of paper to set the lever to the left. In this case, set the Paper 
Thickness Lever to the right.
* Reset the Paper Thickness Lever to the left when you finish printing. If the 
lever is not set back to the left, the inside of the machine is more likely to get 
dirty due to the wider clearance between the print head and the loaded paper. It 
may also reduce print quality.
NoteIf the corners or edges of the paper are smudged, try to print with the Paper 
Thickness Lever set to the right.
Printing graphics with  Intensity setting 
set too high. Especially if you are using plain paper to print images with high intensity, the 
paper may absorb too much ink and become wavy, causing paper abrasion.
 When copying, refer to “Making Copies” in the 
User’s Guide on-screen manual 
and reduce the  Intensity setting. Then try printing again. 
When printing from your computer, refer to “Print Results Not Satisfactory” in the 
User’s Guide  on-screen manual.
Printing beyond the recommended 
printing area. If you are printing beyond the recommended printing area of your printing paper, 
the lower edge of the paper may become stained with ink.
Resize your original document in your application software.
For details on recommended printing area, see “Printing Area” in the 
User’s 
Guide  on-screen manual.
CauseAction
The original document is not loaded 
correctly. Check that the original is loaded correctly on the Platen Glass.
See “Handling Original Documents” on page 5.
The original document is not loaded 
with the side to be copied faced down. When loading the original on the Platen Glass, the side to be copied should be 
placed face down.
The original document is a printout 
from this machine. Print quality may be reduced if you copy a printout.
Instead of copying a printout, print the original directly from your computer.
The Platen Glass or the inner side of 
the Document Cover is dirty. Clean the Platen Glass and the inner side of the Document Cover.
See “Cleaning The Platen Glass And Document Cover” on page 32.
CauseAction