Canon Pixma Mp140 Quick Start Guide

37
Troubleshooting
An Error Code Is Displayed on the LED
When an error occurs, the  Alarm lamp lights orange, and  E and an error code are alternately 
displayed on the LED. Take the action described in the table below to correct the error.
Error Code CauseAction
E , 2 The machine is out of 
paper. / Paper does not 
feed. Reload paper in the Auto Sheet Feeder and press the 
Black 
or  Color  button.
E , 3 Paper jam. The paper may be jammed. Remove the jammed paper, 
reload the paper in the machine...

38Troubleshooting
If the POWER  and Alarm  lamps flash alternately as shown bel ow, or an error code is displayed on 
the LED, take the action described in  the table below to correct the error.
E, 1, 6 Ink level cannot be 
detected. Ink may have run out.
The function for detecting the remaining ink level will be 
disabled since the ink level cannot be correctly detected.
If you want to continue printing without this function, press the 
Stop/Reset
 button for at least 5 seconds.
Canon recommends to use...

39
Troubleshooting
The LEDs Cannot Be Seen At All
Cannot Install the MP Drivers
CauseAction
The machine is not turned on. You have not pressed the  ON/OFF  button.
The machine will power on and the LED will light when you connect the power 
cord and press the  ON/OFF  button.
The LED may be in the Power Saver 
mode. Press any button on the Operation Panel except for the 
ON/OFF  button to 
restore the display.
CauseAction
Unable to proceed beyond the  Printer 
Connection  screen. If you were unable to...

40Troubleshooting
Installation does not start automatically 
when the Setup CD-ROM  is inserted 
into your computer’s disc drive.
Click  Start > My Computer  > double-click the CD-ROM icon  .
In non-XP Windows, double-click the  My Computer icon on the desktop and 
then double-click the CD-ROM icon  .
NoteTo use the Run command to start the setup program, specify your disc drive and 
then the name of the setup program, Msetup4.exe. The drive letter of the disc 
drive depends on your computer....

41
Troubleshooting
Cannot Connect to Computer Properly
„ Printing Speed Is Slow / USB 2.0 Hi-Speed Connection Does Not Work
„“Hi-Speed USB Device Plugged into non-Hi-Speed USB Hub” or “This 
Device Can Perform Faster” Message Is Displayed (Windows XP Only)
CauseAction
Your system environment is 
not fully compatible with USB 
2.0 Hi-Speed. If your system environment is not fully compatible with USB 2.0 Hi-Speed, the machine 
will operate at a lower speed provided under USB 1.1. In this case, the machine...

42Troubleshooting
Print Results Not Satisfactory
„Part of the Page  Is Not Printed
„ Colors Are Unclear
CauseAction
Page Size /Paper Size  setting in the 
printer driver does not match the actual 
size of the paper loaded in the 
machine. Set the page size setting in the application software you are printing from or in 
the printer driver to match the actual size of the printing paper.
Page Size
 can be found on the  Page Setup sheet in the printer properties 
dialog box of the printer driver (Windows)...

43
Troubleshooting
„ Printing Does Not Start/Printing Is Blurred/Colors Are Wrong, Uneven 
or Streaked/Straight Lines Are Misaligned/White Streaks Appear/Ink 
Blots Appear
CauseAction
FINE Cartridge is not installed properly 
/ There is no ink left. Remove the FINE Cartridge, then reinstall it.
Small dusts may be stuck between the contact points. In this case, the print 
result may be improved by reinstalling the FINE Cartridge.
Also, check that the protective tape (A) is removed.
Print Head nozzles are...

44Troubleshooting
„Printed Paper Curls
The media is loaded with the wrong 
side facing upwards. Load the media with the correct side facing upwards.
Many types of paper are made to be printed on only a particular side of the 
paper.
Printing on the wrong side may cause unclear prints or prints with reduced 
quality.
Refer to the instruction manuals supplied with the paper.
Inappropriate Paper Thickness Lever 
setting. Adjust the position of the Paper Thickness Lever according to the type of paper 
you...

45
Troubleshooting
„ Printed Surface Is Scratched/Paper Is Smudged
CauseAction
Paper Feed Roller is dirty. You may need to clean the Paper Feed Rollers of the Auto Sheet Feeder. Follow 
the procedure below.
Cleaning the Paper Feed Roller of the Auto Sheet Feeder consumes it, so 
perform this procedure only when necessary.
For details on cleaning, see “Cleaning the Paper Feed Rollers (Roller Cleaning)” 
on page 33.
Inside of the machine is dirty. When performing duplex printing, if the inside of the...

46Troubleshooting
„Printing Problems When Copying
Inappropriate Paper Thickness Lever 
setting. Adjust the position of the Paper Thickness Lever according to the type of paper 
you are printing on. See “Paper Handling” on page 8.
Depending on the printing content, the printing surface may become scratched 
even for the types of paper to set the lever to the left. In this case, set the Paper 
Thickness Lever to the right.
* Reset the Paper Thickness Lever to the left when you finish printing. If the...