Canon Pixma Ip5000 Quick Start Guide

							Troubleshooting67
Print Quality is Poor or Contains Errors
ProblemPossible CauseTr y This
Ink does not eject 
properly/Printing is 
Blurred/Colors are 
Wrong/White 
Streaks appear Ink tank is not seated 
properly/Ink tank is 
empty
Check that the ink tanks are firmly seated
 in the Print Head and reseat them if 
necessary.
Check that the correct ink tanks are installed and that they are in the correct 
order.
Check to see if all the orange tape has been peeled off as shown in (1). If there 
remains a part of the orange tape as shown in (2), remove it thoroughly.
If ink tank is empty, replace the ink tank. See  “Replacing an Ink Tank” on page 
42.
Print Head is 
misaligned Align the Print Head.
See 
“Aligning the Print Head ” on page 61 .
Print Head nozzles are 
clogged Print the nozzle check pattern to check for uneven ink output.
See 
“Printing the Nozzle Check Pattern ” on page 49 .
See  “Print Head Cleaning ” on page 53.
Paper loaded wrong 
side up Check the print side of the paper.
Follow the instructions packaged with your specialty media for 
loading and handling.
Incorrect paper type
On the  Main tab of the printer driver, confirm that the  Media Type selected 
matches the paper loaded.
In the  Print  dialog box of the printer driver, select  Quality & Media from the 
pop-up menu, and then confirm that the  Media Type selected matches the 
paper loaded.
Glossy photo paper 
other than the Canon 
specialty media is 
used Select 
Other Photo Paper  from
 Media Type. It may resolve the problem. Load 
one sheet at a time and remove each  sheet as soon as it is printed.
Print Quality is not set 
properly Be sure to set the 
Print Quality setting to High in Windows, or  Fine in 
Macintosh.
1. Open the printer properties dialog box.
2. On the  Main tab, click  High for the  Print Quality  setting.
When you cannot choose the  High setting or when the print quality does 
not improve, select  Custom, click Set and then adjust the  Quality bar for 
higher print quality.
1. Open the  Print dialog box.
2. Select  Quality & Media  from the pop-up menu and then click  Detailed 
Setting .
3. Drag the  Print Quality  slide bar to the  Fine end.
(1) (2)
 
						

							Troubleshooting
68
Printed Paper Curls 
or Ink BlotsPaper being used is 
too thin Use High Resolution Paper, Photo Paper Pro or other Canon specialty paper to 
print images that have high color saturation.
Color Intensity setting 
is too high  Reduce the 
Intensity setting in the printer driver and try printing again.
1. Open the printer properties dialog box.
2. On the  Main tab, select  Manual for Color Adjustment , and then click Set.
3. Drag the  Intensity slide bar to adjust the intensity.
1. Open the  Print dialog box.
2. Select  Color Options  from the pop-up menu.
3. Drag the  Intensity slide bar to set the intensity.
Paper feed roller is 
dirty Clean the paper feed roller.
See 
“Paper Does Not Feed Properly ” on page 71.
Back of Paper is 
Smudged Inside of the printer is 
dirty If the inside of the printer is dirty, printed paper may be smudged. Periodically 
clean the inside of the printer.
See “
Cleaning the Inside of the Printer ” in the 
User’s Guide.
Paper feed roller is 
dirty Clean the paper feed roller.
See 
“Paper Does Not Feed Properly ” on page 71.
Media is curled If media is curled, its print si de may be smudged by touching the Print Head. 
Hold the opposite corners of the media, and gently bend them in the opposite 
direction to uncurl the media.
Printed Surface is 
Scratched Inappropriate paper 
type is used Check to see if the paper you are printing on is too thick or curled.
See 
“Print Media to Avoid ” on page 3.
Note that smudging may occur at the to p and bottom edges of the paper when 
using  Borderless Printing . Ensure that the paper you are using is compatible 
with  Borderless Printing .
See  “Media Types Suitable for Borderless Printing ” on page 38.
Thick paper is used Select the  Prevent paper abrasion check box to widen the clearance between 
the Print Head and the loaded paper.
1. Open the printer properties dialog box.
2. Click the  Maintenance  tab and then  Custom Settings .
In Windows XP or Windows 2000
When not logged on as a computer administrator or 
Administrators, you cannot open the  Custom Setting dialog 
box.
For further information on how to log on as an administrator, 
refer to your Windows documentation.
3. Select the  Prevent paper abrasion  check box and click Send.
Click  OK when the confirmation message appears. 
1. Open the  BJ Printer Utility  dialog box.
2. Select  Custom Settings  from the pop-up menu.
3. Select  Prevent paper abrasion .
When  Prevent paper abrasion  is selected in the printer properties dialog box 
(Windows) or selected from  Custom Settings in the BJ Printer Utility  dialog box 
(Macintosh), the setting is also applied under direct printing with the digital 
camera.
Paper abrasion can be prevented by pressing the  RESUME/
CANCEL  button on the printer. With the printer on, hold down the 
RESUME/CANCEL  button until the POWER lamp flashes seven 
times. To cancel the setting, turn off the printer.
ProblemPossible CauseTr y This
 
						

							Troubleshooting69
Troubleshooting Printer Hardware
ProblemPossible CauseTr y This
Printer Does Not 
Start or Printer 
Stops During 
Print Jobs Print Head has 
overheated due to 
long periods of 
continuous printing Stop printing and turn the printer off for at least 15 minutes to allow the Print Head 
to cool down.
The Print Head tends to overheat when printing continuously for long periods of 
time. The Print Head is designed to auto
matically pause at line breaks before 
resuming printing in order to cool down.
The area around the Print Head can become extremely hot during 
extended print operation. Always avoid touching the Print Head and 
its peripheral components.
Printing high-
resolution 
photographs and 
graphics Wait until the print job finishes.
The 
POWER  lamp flashes green while the print data is being processed. Printing 
photographs and high-density graphics can take time.
There may be 
problems with your 
operating system Restart your computer. It may solve the problem.
Delete an undesired print job, if there is any. Use 
BJ Status Monitor in Windows or 
Printer Setup Utility  (or Print Center ) in Macintosh for the deletion.
1. Open the printer properties dialog box.
See  “Opening the Printer Properties Dialog  Box Directly from the Start Menu” 
on page 28.
2. Click the  Maintenance  tab and then  Start Status Monitor .
3. Click  Display Print Queue .
4. Select  Cancel All Documents  in the Printer  menu.
In Windows Me or Windows 98
Click to select an undesired document and select  Purge Print 
Documents  in the Printer  menu.
5. When the confirmation message is displayed, click  Ye s.
The print job is deleted.
In Windows 2000, the print jobs may not be deleted.
1. Select  Applications  from the Go menu.
2. Double-click the  Printer Setup Utility  icon in the Utilities folder.
When using Mac OS X v.10.2, double-click the  Print Center icon.
3. Double-click the name of your printer displayed under  Name in the  Printer List .
4. Click to select an undesired document and click  .  The print job is deleted.
Incorrect paper 
source is selected Ensure that 
Paper Feed Switch  is selected from Paper Source (Windows) or the 
Print  dialog box (Macintosh) in the printer driver. If  Paper Feed Switch is selected, 
load paper in the paper source selected with Paper Feed Switch on the printer.
If you select other settings, ensure that paper is loaded in the correct paper 
source.
For a detailed description of the printer driver settings, refer to “Changing the 
Paper Source” in the 
User’s Guide.
Paper Output Tray is 
closed Open the Paper Output Tray.
Inner Cover is open Close the Inner Cover and press the  RESUME/CANCEL button.
 
						

							Troubleshooting
70
ProblemPossible CauseTr y This
Cannot Print to 
End of JobIncorrect page size 
is selected Ensure that the page size setting matches the size of the paper loaded in the 
printer:
z
Check the  Paper Size  setting from within your application to ensure that it 
matches the size of the paper loaded.
z Check  Paper Size  on the Page Setup  tab in the printer properties dialog box of 
the printer driver (Windows) or the  Page Setup dialog box of the printer driver 
(Macintosh) to ensure that it matches the size of the paper loaded.
There is not enough 
free space on the 
hard disk Your operating system may be out of free disk space.
Check the available space on your computer’s hard disk.
The size of the print 
data is too large
Check the size of the print data. For Windows XP and Windows 2000, if the size of 
the data is too large, part of it may be lost. When the spool format is EMF, follow 
the procedure below.
1. Open the printer properties dialog box.
2. On the  Main tab, click  Print Options .
3. Select the  Reduce spool data size  check box, and click OK.
When  Reduce spool data size  is set, the print quality may be 
degraded.
Use reduced 
printing  is not 
selected when 
performing 
automatic duplex 
printing In automatic duplex printing, the printable area at the top of the page is 2 mm/
0.08 inches narrower than the usual area, therefore the bottom edge may not be 
printed. To prevent this, select 
Use reduced printing in the printer driver.
Print layout may be altered with the reduced printing function.
1. Open the printer properties dialog box.
2. Click Print Area Setup  in the Page Setup  tab and select  Use reduced printing .
1. In the Print dialog box, select  Duplex Printing & Margin  from the pop-up menu.
2. Select  Automatic Duplex Printing , and select Use reduced printing  in Print 
Area .
 
						

							Troubleshooting71
Paper Does Not Feed Properly
ProblemPossible CauseTr y This
Paper Does Not 
Feed Properly Inappropriate paper 
type is used Check to see if the paper you are printing on is too thick or curled.
See 
“Print Media to Avoid ” on page 3.
Flatten paper when it is curled.
Paper Feed Roller is 
dirty Follow the steps described below to clean the Paper Feed Rollers.
1. Ensure that the printer is on and there is no paper loaded in the printer.
2. Select the Paper Feed Roller of the Sheet Feeder or Cassette by pressing the 
Paper Feed Switch on the printer.
3. Hold down the  RESUME/CANCEL button and release after the  POWER lamp 
flashes three times.
The Paper Feed Roller rotates as it cleans.
4. Repeat this cleaning operation twice.
5. Load three or more sheets of Letter-sized plain paper lengthways in the Sheet  Feeder or Cassette selected in step 2.
6. Hold down the  RESUME/CANCEL button and release after the  POWER lamp 
flashes three times.
Paper is fed and output.
7. Repeat this operation three times.
If the printer still does not feed the pape r properly through the printer, even after 
the cleaning operation, repeat the procedure.
There are foreign 
objects inside the 
Sheet Feeder or 
Cassette If a foreign object, such as a paper clip or a pencil, has fallen into the printer, turn 
off the printer and unplug the power cord 
from the power outlet before you try to 
remove it. If you are unable to remove it easily, contact the Customer Care Center.
Paper is loaded 
incorrectly Ensure that paper is loaded correctly. Slide the paper guides against the paper 
stack, and check to see if the paper is not loaded beyond the Load Limit Mark. See 
“
Loading Paper ” on page 3 and  “Canon Specialty Media ” on page 14.
 
						

							Troubleshooting
72
Paper Jams
ProblemPossible CauseTr y This
Paper Jams Paper jams in the Paper Output Slot Remove the paper according to the following procedure.
1. Slowly pull the paper out from the Paper Output Slot. 
• If the paper is jammed in the Sheet Feeder, slowly pull the paper out from the Sheet Feeder.
• If you cannot pull the paper out, turn the printer off, and then turn it back on.  The paper will be ejected automatically.
2. If you cannot pull the paper out in  step 1, or the paper tears and a piece 
remains inside the printer, open the Top Cover and remove it. After removing all 
paper, close the Top Cover.
Be careful not to touch the components inside the printer.
3. Reload the paper into the printer and press the  RESUME/CANCEL button on the 
printer.
When reloading the paper into the printer, refer to  “Paper Does Not 
Feed Properly ” on page 71 to confirm that you are using the correct 
paper and are loading it into the printer correctly.
If you have turned off the printer in step 1, you will need to retry 
printing, because this operation cancels any print jobs in progress.
If you cannot remove the paper or the paper tears inside the printer, 
or if the paper jam error continues after removing the paper, contact 
the Customer Care Center.
 
						

							Troubleshooting73
Paper Jams Paper jams inside  the Transport Unit Remove the paper according to the following procedure.
1. Open the Rear Cover. 
2. When you can see the jammed paper, slowly pull the paper out. 
Be careful not to touch the components inside the printer.
If you cannot extract the paper, turn the printer off, and then turn it back on. 
The paper will be ejected automatically.
3. Close the Rear Cover.
4. If you could not extract the paper  in step 2, remove the Cassette.
5. Slowly pull the jammed paper out. 
6. If any paper is sticking out of the Cassette, reload the paper in the Cassette.
7. Reload the paper in the Sheet Feeder if necessary, and press the  RESUME/
CANCEL  button on the printer.
When reloading the paper into the printer, refer to  “Paper Does Not 
Feed Properly ” on page 71 to confirm that you are using the correct 
paper and are loading it into the printer correctly.
If you have turned off the printer in step 2, you will need to retry 
printing, because this operation cancels any print jobs in progress.
If you cannot remove the paper or if the paper tears inside the printer, 
or if the paper jam error continues after removing the paper, contact 
the Customer Care Center.
ProblemPossible CauseTr y This
 
						

							Troubleshooting
74
Paper Jams Paper jams inside the Duplex 
Transpor t Section Remove the paper according to the following procedure.
1. Remove the Cassette.
If the paper is loaded in the Sheet Feeder, remove the paper from the Sheet 
Feeder.
2. Stand the printer with the rear side down.
3. Slowly pull the jammed paper out whil e pulling the green cover toward you.
Put back the printer immediately after removing the jammed 
paper.
4. If any paper is sticking out of the Cassette, reload the paper in the Cassette. Reload paper in the Sheet Feeder, if necessary.
5. Insert the Cassette into the printer.
6. Press the  RESUME/CANCEL  button on the printer.
When reloading the paper into the printer, refer to  “Paper Does Not 
Feed Properly ” on page 71 to confirm that you are using the correct 
paper and are loading it into the printer correctly.
If you cannot remove the paper or if the paper tears inside the printer, 
or if the paper jam error continues after removing the paper, contact 
the Customer Care Center.
ProblemPossible CauseTr y This
 
						

							Troubleshooting75
Handling Error Messages
When a printer error occurs, the POWER/ERROR lamp flashes. The number of flashes 
indicates the type of error that has occurred . Count the flashes and take the appropriate 
action to correct the error. 
Number of 
FlashesPossible CauseTr y This
Two flashesPrinter is out of 
paper/Paper does 
not feedReload paper in the Sheet Feeder or Cassette and press the  RESUME/CANCEL 
button.
Three flashesPaper jam/Paper 
Output Tray is 
closedClear the jammed paper, reload paper in the printer, then press the  RESUME/
CANCEL  button. If the Paper Output Tray is closed, open it.
See  “Paper Jams ” on page 72.
Four flashesEmpty ink tankPress the  RESUME/CANCEL  button to resume printing with an empty ink tank. 
Replace it with a new ink tank immediately after the printing. It may damage the 
printer if you continue printi ng with an empty ink tank. 
See  “Replacing an Ink Tank ” on page 42.
Five flashesPrint Head not 
installed/Print 
Head not installed 
correctly/Defective 
Print HeadInstall the Print Head. If the Print Head is already installed, remove the Print Head 
and check the electrical contacts for foreign matter, then reinstall.
After reinstalling the Print Head, you may need to realign it.
If this error still remains, the Print Head may be damaged. Contact the Customer 
Care Center.
Six flashesInner Cover is openClose the Inner Cover and press the  RESUME/CANCEL button.
Eight flashes Waste ink absorber  almost full The printer has a built-in waste ink absorb
er for the ink used during Print Head 
Cleaning.
Eight flashes indicates that the waste ink absorber is nearly full.
Press the  RESUME/CANCEL  button to cancel the error so you can continue printing. 
Before the waste ink absorber becomes completely full, contact the Customer Care 
Center.
Nine flashes A specified period  of time has elapsed 
without receiving a 
response from the 
digital camera/The 
digital camera or 
digital video 
camcorder 
connected is not 
compatible with 
this printer Disconnect the camera cable, press the 
RESUME/CANCEL button and reconnect 
the cable.
If the error is still unresolved, there is a possibility that you are using a digital 
camera or digital video camcorder that is not supported by this printer.  Use a 
digital cameras or digital video camc order compatible with this printer.
 
						

							Troubleshooting
76
Te n  f la s h e sCannot print on 
both sides of the 
pageThe size of paper may not be compatible with Automatic Duplex Printing. Pressing 
the  RESUME/CANCEL  button will discharge the paper, and restart printing from the 
front side of the next pape r. The reverse side will not be printed when an error 
occurs.
For detailed information on the paper compatible with Automatic Duplex Printing, 
refer to “Automatically Printing on Both Sides of the Page” in the 
User’s Guide.
Eleven flashesAutomatic print 
head alignment 
failedPossible causes are as follows:
z Letter-sized paper is not loaded on the Sheet Feeder.
z Ink has run out or ink tanks are not installed correctly.
See  “Ink tank is not seated properly/Ink tank is empty ” on page 67.
z Ink level is low
z Print Head nozzles are clogged.
Press the  RESUME/CANCEL  button. 
See  “Printing the Nozzle Check Pattern ” on page 49 for information on how to 
print a nozzle check pattern.
z The Paper Output Slot has been exposed to a strong light source preventing 
correct Print Head alignment. 
Press the  RESUME/CANCEL  button and move the printer to a darker location. 
Try to align the Print Head again.
If the print head alignment fails again, manually align the Print Head. For a 
detailed description of manual alignment, refer to “Aligning the Print Head” in the 
User’s Guide.
POWER  lamp flashes 
alternately green and 
orange An error that requires contacting the Cu
stomer Care Center may have occurred.
Disconnect the printer cable from the printer, and then turn the printer off and 
unplug the printer from the power supply. Plug the printer back in and turn the 
printer back on after leaving it for a while.
If the problem remains, contact the Customer Care Center.
Number of  FlashesPossible CauseTr y This