Canon Pixma Ip4500 Quick Start Guide

77
Troubleshooting
ALARM Lamp Flashes Orange
„ ALARM Lamp Flashes Orange 
When a printer error occurs, the  ALARM lamp flashes orange as shown below. The number of 
flashes indicates the type of error that has oc curred. Count the flashes and take the appropriate 
action to correct the error.
CauseAction
Two flashes: Printer is out of paper. /
Paper does not feed. Reload paper in the Rear Tray or Cassette and press the 
RESUME/CANCEL 
button.
Three flashes: Paper Output Tray is 
closed. / Paper jam. If...

78Troubleshooting
Eight flashes: Ink absorber is almost 
full. The printer has a built-in ink absorber to hold the ink used during Print Head 
Cleaning, for example.
Eight flashes indicates that the ink absorber is nearly full.
Press the 
RESUME/CANCEL  button to cancel the error so you can continue 
printing.
Before the ink absorber becomes completely full, contact a Canon Service 
representative. (You will need to replace a particular part of the printer.)
ImportantCanon recommends that you call for...

79
Troubleshooting
„ POWER Lamp Flashes Green and ALARM Lamp Flashes Orange 
Alternately
If the  POWER  and ALARM  lamps flash alternately, disconnect the printer cable from the printer, turn the printer off, and then 
unplug the printer from the power supply. Plug the printer back in and turn the printer back on after leaving it for a while.
If the problem is not resolved, contact your Canon Service representative. Thirteen flashes: Ink level cannot be 
detected.
The remaining ink level cannot be...

80Troubleshooting
Error Message Appears on  the Computer Screen
„Service Error 5100 Is Displayed
„Writing Error/Output E rror/Communication Error
CauseAction
Movement of the Print Head Holder is 
blocked. Cancel printing from your computer, turn off the printer. Then clear the paper 
jam or foreign object that is preventing the Print Head Holder from moving.
ImportantBe careful not to touch the components inside the printer. The printer may not 
print out properly if you touch it.
CauseAction
The printer...

81
Troubleshooting
„ Error Regarding Auto matic Duplex Printing Is Displayed 
„ Error Regarding Automatic Print Head Alignment Is Displayed
„Error No.: 300 Is Displayed
CauseAction
The correct media size is not selected 
in the printer driver. First, check the 
Page Size setting in the application software you are printing 
from.
Then, check the  Page Size setting on the  Page Setup sheet in the printer 
properties dialog box (Windows) or the  Paper Size on the Page Setup  dialog 
box (Macintosh).
The...

82Troubleshooting
„Error No.: 1700/1710 Is Displayed
„Error No.: 1851 Is Displayed
„Error No.: 1856 Is Displayed
„Error No.: 2001 Is Displayed
Your printer is not selected in  Printer 
on the  Print dialog box. Select your printer’s name in 
Printer on the  Print dialog box.
If your printer’s name does not appear in  Printer, follow the procedure below to 
check that the driver for your printer is installed to your computer. 
(1) Select  Print & Fax Preferences  from Printer .
In Mac OS X v.10.2.8 or...

83
Troubleshooting
„ Error No.: 2002 Is Displayed
„Error No.: 2500 Is Displayed
Error Message Appears on  a PictBridge Compliant 
Device
The following are the possible errors that may  occur when printing directly from a PictBridge 
compliant device and the countermeasures to clear them.
CauseAction
PictBridge compliant device is 
connected via an unsupported USB 
hub. See “Nineteen flashes: An unsupported USB hub is connected. Remove the 
hub.” on page 79 in “ALARM Lamp Flashes Orange” on page 77....

84Troubleshooting
“No ink” / “Ink cassette error” The ink tank is not installed properly or empty.
Check the number of how many the ALARM lamp flashes and take the 
appropriate action to resolve the error.
See “ALARM Lamp Flashes Orange” on page 77.
“Ink Error” An ink tank that was once empty is installed. For details on how to resolve the error, see “Thirteen flashes: Ink level cannot be 
detected.” on page 79 in “ALARM Lamp Flashes Orange” on page 77.
“Hardware Error” Ink tank errors have occurred....

85
Appendix
Appendix
How to Use the Documentation Provided
Printed Documentation
Setup Sheet
Be sure to read this sheet first.
This sheet includes instruct ions for setting up your printer and getting it ready for 
use.
Quick Start Guide  (This guide)
Read this guide when starting to use the printer.
After following instructions in your  setup sheet, we recommend you read this 
guide to familiarize yourself with the bas ic operations, for example, printing from 
your computer and a PictBridge compliant...

86Appendix
Reading the On-screen Manuals
For detailed instructions on installing the on-screen manuals, refer to your setup sheet.
You can view the on-screen manuals in the following way:
To view the on-screen manual, double-click the  XXX On-screen Manual shortcut icon on the 
desktop, or click  Start > All Programs  (or Programs ) > Canon XXX Manual  > XXX On-screen  
Manual  (where “ XXX” is your printer’s name).
System Requirements
Browser: Windows HTML Help Viewer
To view the on-screen manual,...