Canon Pixma Ip4000 Quick Start Guide

							Printing Maintenance
57
Print Head Deep Cleaning
If print quality does not improve by standard PPrint Head Cleaning, try PPrint Head Deep 
Cleaning, which is a more powerful process. P
Print Head Deep Cleaning consumes more ink 
than standard Print Head Cleaning, so perform this procedure only when necessary.
Ensure that the Inner Cover is closed.
1Ensure that the printer is on.
2Open the PPrinter Properties dialog box.
See“OOpening the Printer Properties Dialog Box Directly from the Start Menu”on
page 28.
3Start Print Head Deep Cleaning.
(1) Click the MMaintenance tab.
(2) Click D
Deep Cleaning.
(3) Select the ink group to be 
deeply cleaned.
(4) Click E
Execute.
 
						

							Printing Maintenance
58
zWhen cleaning the print head of black ink tanks (for iP4000): select 
Black to clean the Print Head of Black (BCI-3eBK), C
Color to clean the 
Print Head of Black (BCI-6BK).
zClicking I
Initial Check Items displays the items to be checked before 
cleaning.
(5) When the confirmation message is displayed, click O
OK.
Print Head Deep Cleaning starts when the P
POWER lamp starts blinking. 
Do not perform any other operation until the PPrint Head Deep 
Cleaning finishes. This takes about one minute.
4Print the nozzle check pattern to check the Print Head condition.
See“PPrinting the Nozzle Check Pattern”on page 49.
If a particular color is not printed properly, replace the ink tank of that color. See 
“R
Replacing an Ink Tank”on page 42.
zIf the print head nozzles are still not clean, open the Top Cover and 
ensure that there are sufficient ink levels in all ink tanks and turn off 
the printer. Be sure to perform another P
Print Head Deep Cleaning 24 
hours after turning off the printer.
zIf this does not solve the problem, the Print Head may be worn out. 
Contact the Customer Care Center.
1Ensure that the printer is on.
2Open the BBJ Printer Utility dialog box.
(1) Double-click the hard disk icon where the printer driver was installed, the 
Applications folder, and then the U
Utilities folder.
(2) Double-click the P
Printer Setup Utility icon.
When using versions of Mac OS other than Mac OS X v.10.3.x, double-click the 
Print Center icon.
(3) Select the name of your printer from the N
Name list and click UUtility.
When using versions of Mac OS other than Mac OS X v.10.3.x, select the name of 
your printer from the N
Name list and click CConfigure.
(4) Select the name of your printer from the P
Product list and click MMaintenance.
 
						

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59
3Start Print Head Deep Cleaning.
zWhen cleaning the print head of black ink tanks (for iP4000): 
select B
Black to clean the Print Head of Black (BCI-3eBK), CColor to 
clean the Print Head of Black (BCI-6BK).
zClicking I
Initial Check Items displays the items to be checked 
before cleaning.
(5) When the confirmation message is displayed, click O
OK.
Print Head Deep Cleaning starts when the P
POWER lamp starts blinking. 
Do not perform any other operation until the PPrint Head Deep 
Cleaning finishes. This takes about one minute.
(1) Ensure that CCleaning 
is selected from the 
pop-up menu.
(2) Click D
Deep Cleaning.
(3) Select the ink group to be 
deeply cleaned.
(4) Click O
OK.
 
						

							Printing Maintenance
60
4Print the nozzle check pattern to check the Print Head condition.
See“PPrinting the Nozzle Check Pattern”on page 49.
If a particular color is not printed properly, replace the ink tank of that color. See 
“R
Replacing an Ink Tank”on page 42.
zIf the print head nozzles are still not clean, open the Top Cover and 
ensure that there are sufficient ink levels in all ink tanks and turn off 
the printer. Be sure to perform another P
Print Head Deep Cleaning 24 
hours after turning off the printer.
zIf this does not solve the problem, the Print Head may be worn out. 
Contact the Customer Care Center.
 
						

							Printing Maintenance
61
Aligning the Print Head
This operation must be carried out when using the printer for the first time. Aligning the 
Print Head positions allows you to print without shifts in the color registration.
Print head alignment is performed either automatically or manually. This section deals with 
automatic Print Head alignment only.
zEnsure that the Inner Cover is closed.
zThe Print Head can also be aligned from the printer itself. 
1. With the printer on, load a sheet of Letter-sized plain paper in the Sheet 
Feeder. 
2. Hold down the R
RESUME/CANCEL button until the PPOWER lamp flashes four 
times.
1With the printer on, load a sheet of Letter-sized plain paper in the Sheet 
Feeder.
2Open the PPrinter Properties dialog box.
See“OOpening the Printer Properties Dialog Box Directly from the Start Menu”on
page 28.
3Print the pattern.
(1) Click the MMaintenance tab. 
(2) Click P
Print Head Alignment.
 
						

							Printing Maintenance
62
4If a message warning you not to perform other operations is displayed, click 
OK.
5Check the printed pattern.
If the pattern is printed as shown below, the Print Head is aligned automatically. The 
printer is now ready to use.
zIf the pattern is not printed successfully, open the Top Cover and Inner 
Cover, and ensure that the ink tanks are correctly installed.
zIf the pattern is still not printed successfully, refer to “Eleven flashes” 
in“H
Handling Error Messages”on page 75.
(3) Read the message and click PPrint
Head Alignment.
It takes about 60 seconds to 
start printing. Do not open the 
Top Cover while printing.
iP4000iP3000
 
						

							Printing Maintenance
63
1With the printer on, load a sheet of Letter-sized plain paper in the Sheet 
Feeder.
2Open the BBJ Printer Utility dialog box.
(1) Double-click the hard disk icon where the printer driver was installed, the 
Applications folder, and then the U
Utilities folder.
(2) Double-click the P
Printer Setup Utility icon.
When using versions of Mac OS other than Mac OS X v.10.3.x, double-click the 
Print Center icon.
(3) Select the name of your printer from the N
Name list and click UUtility.
When using versions of Mac OS other than Mac OS X v.10.3.x, select the name of 
your printer from the N
Name list and click CConfigure.
(4) Select the name of your printer from the P
Product list and click MMaintenance.
3Print the pattern.
(1) Select  Test Print from the 
pop-up menu.
(2) Click P
Print Head Alignment.
(3) Read the message and click 
Print Head Alignment.
It takes about 60 
seconds to start printing. 
Do not open the Top 
Cover while printing.
 
						

							Printing Maintenance
64
4Check the printed pattern.
If the pattern is printed as shown below, the Print Head is aligned automatically. The 
printer is now ready to use.
zIf the pattern is not printed successfully, open the Top Cover and Inner 
Cover, and ensure that the ink tanks are correctly installed.
zIf the pattern is still not printed successfully, refer to “Eleven flashes” 
in“H
Handling Error Messages”on page 75.
iP4000iP3000
 
						

							Troubleshooting
65
Troubleshooting
This section provides troubleshooting tips for the most common printing problems. 
Troubleshooting usually falls into one of the following categories. 
z“C
Cannot Install the Printer Driver”on page 66
z“P
Print Quality is Poor or Contains Errors”on page 67
z“T
Troubleshooting Printer Hardware”on page 69
z“P
Paper Does Not Feed Properly”on page 71
z“P
Paper Jams”on page 72
z“H
Handling Error Messages”on page 75
z“A
An Error Message Appears on the Screen”on page 77
z“C
Cannot Print Properly from the Digital Camera”on page 80
Refer to the 
User’s Guide for additional information on topics not covered in this section.
When an Error Occurs
The B
BJ Status Monitor opens and displays a message when an error occurs. Take the 
appropriate action described in the message.
The message may vary depending on your operating system.
 
						

							Troubleshooting
66
Cannot Install the Printer Driver
ProblemPossible CauseTr y This
Cannot Install the 
Printer DriverInstallation 
procedure not 
followed correctlyFollow the Easy Setup Instructions packaged with your printer for proper printer 
driver installation.
If the installer was forced to be terminated due to an error, Windows may be 
unstable. Remove the CD-ROM from the CD-ROM drive and restart your computer. 
Reinstall the printer driver. If this problem persists, refer to your Windows 
documentation for more information.
Other applications 
(including anti-virus 
software) running 
in the backgroundOther applications opened on your computer can interfere with the installation 
routine. Close all open software applications before reinstalling the printer driver. 
Refer to the 
Easy Setup Instructions for installing the printer driver.
Installation does 
not start 
automatically when 
the 
Setup Software 
& User’s Guide CD-
ROM
 is inserted 
into the drive
If the printer driver installation did not start automatically when you inserted the Setup Software & User’s Guide CD-ROM into the CD-ROM drive:
1. Click SStart and select MMy Computer.
2. Double-click the CCD-ROM icon.
For non-Windows XP, open the M
My Computer window, and then double-click the 
CD-ROM icon.
Double-click the CCD-ROM icon on your desktop to start installation.
Installation CD-
ROM is not working 
properlyEnsure that there are no problems with the 
Setup Software & User’s Guide CD-
ROM.
If there is any problem with the Setup Software & User’s Guide CD-ROM, contact 
the Customer Care Center.
Use Windows Explorer to ensure that the CD-ROM can be read.
Ensure that the CCD-ROM icon is displayed on the desktop. 
Unable to proceed 
beyond the P
Printer 
Port screenReinstall the printer driver.
1. Click C
Cancel on the PPrinter Connection
screen.
2. Click S
Start Over on the IInstallation 
Failure screen.
3. Click B
Back on the screen which appears 
next.
4. Click E
Exit on the Welcome screen, then 
remove the CD-ROM.
5. Turn the printer and the computer off.
6. Check the cable connection.
7. Restart the computer.
8. Carefully follow the procedures 
described in the 
Easy Setup 
Instructions and reinstall the driver.