Canon Pixma Ip100 Quick Start Guide

57
Troubleshooting
Troubleshooting
This section describes troubleshooting tips for pr oblems you may encounter when using the printer.
z “Cannot Install the Printer Driver” on page 58
z “Cannot Connect to Computer Properly” on page 60
z “Print Results Not Satisfactory” on page 61
z “Printer Does Not Start” on page 64
z “Printer Moves But Ink Is Not Ejected” on page 65
z “Paper Does Not Feed Properly” on page 65
z “Paper Jams” on page 66
z “Alarm Lamp Flashes Orange” on page 67
z “Power Lamp Flashes Green...

58Troubleshooting
Cannot Install the Printer Driver
CauseAction
Unable to proceed beyond the Printer 
Connection screen. If you were unable to proceed beyond the 
Printer Connection screen, follow 
the procedure below to reinstall the printer driver.
z When connecting with a USB cable
(1) Click  Cancel  on the  Printer Connection  screen.
(2) Click  Start Over  on the Installation Failure  screen.
(3) Click  Back on the screen that appears next.
(4) Click  Exit, then remove the CD-ROM.
(5) Turn the...

59
Troubleshooting
Installation does not start automatically 
when the  Setup CD-ROM  is inserted 
into your computer’s disc drive.
(1) Click  Start then  Computer .
In Windows XP, click  Start then  My Computer .
In Windows 2000, double-click the  My Computer icon on the desktop.
(2) Double-click the CD-ROM icon   on the displayed window.
If the contents of the CD-ROM are displayed, double-click  MSETUP4.EXE.
(1)Double-click the CD-ROM icon   on your desktop to start installation.
NoteIf the CD-ROM icon...

60Troubleshooting
Cannot Connect to Computer Properly
„Printing Speed Is Slow / USB 2.0 Hi-Speed Connection Does Not Work
„“This Device Can Perform Faster” Message Is Displayed
CauseAction
Your system environment is not fully 
compatible with USB 2.0 Hi-Speed. If your system environment is not fully compatible with USB 2.0 Hi-Speed, the 
printer will operate at a lower speed provided under USB 1.1. In this case, the 
printer operates properly but printing speed may slow down due to 
communication speed....

61
Troubleshooting
Print Results Not Satisfactory
If the print result is not satisfactory such  as white streaks, misaligned lines, and uneven colors, 
confirm the paper and print quality settings first.
z Check 1: Do the page size and media type settings match the size and 
type of the loaded paper?
When these settings are incorrect, you cannot obta in a proper print result. If you are printing a 
photograph or an illustration, incorrect paper type setting may reduce the quality of printout color....

62Troubleshooting
„Printing Does Not Start/Printing Is  Blurred/Colors Are Wrong/Straight 
Lines Are Misaligned
„ White Streaks
„ Printed Paper Curls or Has Ink Blots
„ Printed Surface Is Scratched/Paper Is Smudged
CauseAction
The media is loaded with the wrong 
side facing upwards. When using paper with one printable surface, make sure the paper is loaded 
with the printable side facing up.
Printing on the wrong side of such paper may cause unclear prints or prints with 
reduced quality.
Refer to the...

63
Troubleshooting
Inappropriate Paper Thickness Lever 
setting. Adjust the position of the Paper Thickness Lever according to the type of paper 
you are printing on.
See “Loading Printing Paper” on page 10.
Depending on the printing content, the printing surface may become scratched 
or the corners or edges of the paper may become smudged even for the types 
of paper to set the lever to the right. In this case, set the Paper Thickness Lever 
to the left.
* Reset the Paper Thickness Lever to the right...

64Troubleshooting
„Colors Are Uneven or Streaked
Printer Does Not Start
CauseAction
Print Head nozzles are clogged. See “When Printing Becomes Faint or Colors Are Incorrect” on page 24 and 
perform any necessary maintenance operations.
Print Head is misaligned. If you did not align the Print Head after installation, straight lines may be printed  misaligned. Make sure to align the Print Head after you install it.
See “Automatic Print Head Alignment” on page 33 and perform Automatic Print 
Head Alignment....

65
Troubleshooting
Printer Moves But Ink Is Not Ejected
Paper Does Not Feed Properly
CauseAction
Ink tank is empty. Open the Print Head Cover of the printer to confirm how the ink lamps light or 
flash, and then take the appropriate action depending on the error condition. For 
details, see “Getting the Ink Status Information” on page 43.
Print Head nozzles are clogged. See “When Printing Becomes Faint or Colors Are Incorrect” on page 24 and  perform any necessary maintenance operations.
CauseAction...

66Troubleshooting
Paper Jams
Important
If you need to turn off the printer to remove jammed  paper during printing, refer to “Printing from Your 
Computer” in the  User’s Guide on-screen manual to cancel print jobs before turning off the printer.
CauseAction
Paper jammed in the Paper Output Slot 
or the Rear Tray. Remove the paper following the procedure below.
(1)
Slowly pull the paper out, either from the Rear Tray or from the Paper Output 
Slot, whichever is easier.
z If the paper tears and a piece...