Canon network camera VBS805D User Manual

							List of Log Messages
161
Appendix
6
„HTTP Server Messages
H143 User name specification error [notice] 
H144 Password specification error [notice] 
H201 Timeout disconnect [warning] 
„System Messages
S001 System started [info] 
S002 System settings changed [info] 
S010 Event service started [info] 
S011 Event service shut down [info] S012 External device service started [info] 
S013 External device service shut down [info] 
S014 Timer service started [info] 
S015 Timer service shut down [info] 
S070 Change to SSL certificate [info] 
S302 Error on saving settings [err]
S303 Error on saving settings [err]
Description (http_auth.c.XXX) get_password failed, 
IP:%1 (H143) 
%1 IP address
Meaning An unknown user was specified in user 
authentication. 
Description (http_auth.c.XXX) password doesnt match 
for %1 username%2, IP:%3 (H144) 
%1 URL XSS vulnerability countermeasure 
implementation (process equivalent to ftpd) 
%2 User Name
%3 IP address
Meaning A wrong password was specified in user 
authentication. 
Description a request for %1 timed out after writing %d 
seconds (H201)
%1 Request URI
%d 360 (Timeout time)
Meaning Disconnected due to HTTP server timeout 
(360 sec.). 
Description starting paramd (S001)
Meaning Parameter management module started. 
Description Updated system settings. (S002)
Meaning Settings not requiring rebooting were 
changed. 
Description starting event (S010) 
Meaning The event service was started.
Description shutdown event (S011) 
Meaning The event service was shut down.
Description starting extio (S012) 
Meaning The external device input/output service 
was started.
Description shutdown extio (S013) 
Meaning The external device input/output service 
was shut down.
Description starting timer (S014) 
Meaning The timer service was started.
Description shutdown timer (S015) 
Meaning The timer service was shut down.
Description ssl: succeeded to %1 certificate (S070) 
%1 generate | load | delete | restore 
Meaning A certificate was generated/loaded/deleted/
restored
CountermeasureNone
Description Can’t update system settings (S302)
Meaning An error generated while the system was 
saving a setting. Setting could not be saved.
CountermeasureProvide enough memory space by deleting 
unnecessary files in the user memory area, 
etc.
Description Can’t update files of system settings (S303)
Meaning An error generated while the system was 
saving a setting. Setting could not be saved.
CountermeasureProvide enough memory space by deleting 
unnecessary files in the user memory area, 
etc. 
						

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S307 Error on saving settings [err] 
S310 Working error in event service [err] 
S311 Working error in external input/output service 
[err] 
S312 Working error in timer service [err] 
S410 Event service initialization error [crit] S411 External input/output service initialization error 
[crit] 
S412 Timer service initialization error [crit] 
S413 Timer service runtime error [crit] 
„RTP-related Messages
R001 Startup of RTP distribution module [info]
R002 Stopping of RTP distribution module [info]
Description (vbadmin.c XXX) Cant update system 
settings (S307) 
Meaning An error generated while the settings were 
saved by the setup protocol. Setting could 
not be saved. 
CountermeasureProvide enough memory space by deleting 
unnecessary files in the user memory area, etc. 
Description cannot work event [%1] [%2] [%3] (S310) 
%1 Error number
%2 Cause of error
%3 Error information
Meaning An error occurred while the event service 
was running. 
CountermeasureIf the problem persists after rebooting, the 
camera is faulty. Arrange for servicing. 
Description cannot work extio [%1] [%2] [%3] (S311) 
%1 Error number
%2 Cause of error
%3 Error information
Meaning An error occurred while the external input/
output device service was running. 
CountermeasureIf the problem persists after rebooting, the 
camera is faulty. Arrange for servicing. 
Description cannot work timer [%1] [%2] [%3] (S312) 
%1 Error number
%2 Cause of error
%3 Error information
Meaning An internal error occurred in the timer service. 
CountermeasureIf the problem persists after rebooting, the 
camera is faulty. Arrange for servicing. 
Description event initialization error [%1] [%2] (S410) 
%1 Error number
%2 Cause of error
Meaning An error occurred in the initialization of the 
event service. 
CountermeasureIf the problem persists after rebooting, the 
camera is faulty. Arrange for servicing. 
Description extio initialization error [%1] [%2] (S411) 
%1 Error number
%2 Cause of error
Meaning An error occurred in the initialization of the 
external input/output device service. 
CountermeasureIf the problem persists after rebooting, the 
camera is faulty. Arrange for servicing. 
Description timer initialization error [%1] [%2] (S412) 
%1 Error number
%2 Cause of error
Meaning An error occurred in the initialization of the 
timer service. 
CountermeasureIf the problem persists after rebooting, the 
camera is faulty. Arrange for servicing. 
Description timer working error [%1] (S413) 
%1 Error number
Meaning An error occurred while the timer service 
was running. 
CountermeasureIf the problem persists after rebooting, the 
camera is faulty. Arrange for servicing. 
Description starting media_plane (R001)
Meaning RTP distribution module started.
Description stopping media_plane (R002)
Meaning RTP distribution module stopped. 
						

							List of Log Messages
163
Appendix
6
R003 RTSP PLAY request received [info]
R004 RTSP TEARDOWN request received [info]
R005 Starting multicast [info]R006 Stopping multicast [info]
R101 RTP session timeout [notice]
R102 Information acquisition failure (RTP payload 
size) [notice]
R102 Information acquisition failure (IP address) 
[notice]
R103 RTSP authentication failure [notice]
R107 RTSP authentication failure or missing 
authentication information [notice]
Description PLAY received: client_IP=%1, profile=%2, 
num_of_sessions=%3 (V=%4, A=%5, 
M=%6, BC=%7) (R003)
%1 Client IP address
%2 Profile name of requested PLAY
%3 Total number of client sessions
%4 Total distribution count of Video stream
%5 Total distribution count of Audio stream
%6 Total distribution count of Metadata stream
%7 Total distribution count of 
AudioBackChannel
Meaning RTSP PLAY request was received.
Description TEARDOWN received: client_IP=%1, 
profile=%2, num_of_sessions=%3 (V=%4,
A=%5, M=%6, BC=%7) (R004)
%1 Client IP address
%2 Profile name of requested TEARDOWN
%3 Total number of client sessions
%4 Total distribution count of Video stream
%5 Total distribution count of Audio stream
%6 Total distribution count of Metadata stream
%7 Total distribution count of 
AudioBackChannel
Meaning RTSP TEARDOWN request was received.
Description start multicast: profile=%1, 
num_of_sessions=%2 (V=%3, A=%4, 
M=%5, BC=%6) (R005)
%1 Client IP address
%2 Profile name of requested 
MulticastStreaming START
%3 Total distribution count of Video stream
%4 Total distribution count of Audio stream
%5 Total distribution count of Metadata stream
%6 Total distribution count of 
AudioBackChannel
Meaning Multicast was started.Description stop multicast: profile=%1, 
num_of_sessions=%2 (V=%3, A=%4, 
M=%5, BC=%6) (R006)
%1 Client IP address
%2 Profile name of requested 
MulticastStreaming STOP
%3 Total distribution count of Video stream
%4 Total distribution count of Audio stream
%5 Total distribution count of Metadata stream
%6 Total distribution count of 
AudioBackChannel
Meaning Multicast was stopped.
Description session timeout: session ID=%1 (R101)
%1 Session ID
Meaning RTP session has timed out.
Description cannot get parameter: RTP_payload_size 
(R102)
Meaning Information acquisition has failed (RTP 
payload size).
Description cannot get parameter: IP_address (R102)
Meaning Information acquisition has failed (IP 
address).
Description RTSP authorization error (R103)
Meaning RTSP authentication has failed.
Description RTSP Error: error_code=401: Unauthorized 
(R107)
Meaning RTSP authentication has failed or 
authentication information is missing. 
						

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R107 Insufficient resources [notice]
R301 Distribution communication error [err]
R302 Parameter acquisition failure [err]
R303 Metadata distribution initialization failure [err]
R304 Abnormal termination of client [err]
R304 Client disconnected [err]R304 Client disconnected [err]
R305 RTSP processing error [err]
Description RTSP Error: error_code=503: Service 
Unavailable (R107)
Meaning Service unavailable due to insufficient 
resources.
For example, the max. number of RTP 
connections exceeded.
Description message queue open error: %1 (R301) 
%1 Modules that generate errors
RTP_CTRL_QUEUE
RTP_DATA_QUEUE
VIDEO_CTRL_QUEUE
VIDEO_DATA_QUEUE
AUDIO_CTRL_QUEUE
AUDIO_DATA_QUEUE
EVENT_CTRL_QUEUE
RECVQ_META
SENDQ_MEDIA
Meaning A communication error occurred between 
modules.
CountermeasureIf the problem persists after repeated 
attempts and rebooting, the camera may be 
faulty. Arrange for servicing.
Description cannot get parameter: %1 (R302)
%1 user_account: User account
IP_address: IP address of the camera
profile_media_configuration: 
MediaConfiguration information
RTSP_port_number: RTSP port number
Meaning Parameter acquisition has failed.
Description metadata initialization error (R303)
Meaning Metadata distribution initialization has failed.
Description delete session from some kind of error: 
client_IP=%1 (R304)
%1 Client IP address
Meaning The client session terminated abnormally.
Description connection reset by peer: client_IP=%1 
(R304)
%1 Client IP address
Meaning Disconnected from client.
Description RTP/HTTP connection closed by client 
(R304)
Meaning Disconnected from client.
Description RTSP Error: error_code=500: Internal Server 
Error (R305)
Meaning An RTSP processing error occurred. 
						

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Appendix
Messages Displayed in the Information Field
Messages displayed in the information field of the viewer are classified into the following three types.
„Information Messages
„Warning Messages
List of Viewer Messages
IconCategoryExplanation
  Information Message Help messages on various buttons, pull-down lists, etc., as well as frame rate and other 
information from the camera are shown. 
  Warning Message A message will be displayed notifying the user when camera control privileges cannot 
be obtained, the audio session stops, etc. 
  Error Message Displayed when a system error occurs in the viewer. 
MessageExplanation
Connection closed by the camera.  The camera was disconnected. 
Audio connection has been closed.  The video session has continued after the audio session was disconnected. 
Camera control gained.  Displayed when camera control is obtained. You can operate the camera.
Camera control lost.  Displayed when camera control is released. 
You cannot operate the camera 
until you get camera control privileges again.
Use the menu displayed by right-clicking to exit the full 
screen mode.When switched to full screen mode
Recording to memory card aborted. When recording to memory card was completed successfully
The connection was terminated because the password 
has been changed.When the password of the account used to connect to the camera was 
changed during camera connection and then any WV-HTTP command was 
issued
MessageExplanation
{n}fps Pan: {p} Tilt: {t} Zoom: {z}  Communicating with the camera normally
The connection was terminated because the image has 
been flipped.When the video was flipped during camera connection (camera connection 
is terminated when a video is flipped)
MessageExplanation
{n}fps Pan: {p} Tilt: {t} Zoom: {z} Communicating with the camera normally (when Digital PTZ is enabled)
{n}fps Communicating with the camera normally (when Digital PTZ is disabled)
MessageExplanation
Could not connect to the camera.  Connection failed due to an invalid IP address, etc. 
The camera is busy.  The connection limit was exceeded.  
						

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Failed to get camera control privileges.  The request for camera control privileges was denied because the camera 
was being used by the Admin Viewer, etc. 
Failed to establish audio connection.  Connection for audio reception failed. 
You are not connected to the camera.  An attempt was made to operate the camera when the camera was not 
connected. 
Please get camera control privileges. 
An attempt was made to operate the camera without camera control privileges. 
Another user is already connected as an administrator.  The Admin Viewer is already connected to the camera. 
You do not have the camera access privilege. Cannot connect to the camera due to address restriction or outside service 
hours.
Viewer is unavailable. You did not agree to the terms of use on the License Agreement screen.
Insufficient memory card capacity. Recording to a memory card with insufficient capacity was attempted.
Recording to memory card is not allowed. Recording to memory card failed because [Operation Settings] in [Memory 
Card Operations] was not set to [Save Logs and Videos].
Recreating video management information. Video management information for the memory card is being recreated.
Video Management Information Recreation Required. Video management information for the memory card must be recreated.
Audio reception is restricted. Audio reception is being restricted.
The specified camera is not a network camera, or it is not 
a supported model.Displayed when connecting to a camera other than the specified camera 
using admin tool with proxy authentication support.
User authentication failed. Camera authentication failed.
The viewer is already connected in another window.  The viewer is already available in another window. 
No audio device.  The [Audio] button has been clicked when there is no audio device or the 
audio device has been disabled in the computer. 
Failed to initialize Canon Network Camera Audio 
Receiver.ActiveX plugin is not installed within ten seconds after clicking the [Audio] 
button.
MessageExplanation
You cannot control the camera unless you exit Viewer 
PTZ.The video was clicked with the Viewer PTZ in the ON state while you have 
control privileges.
MessageExplanation
Start Digital PTZ or Viewer PTZ. The PTZ sliders or the video display area were clicked with Digital PTZ and 
Viewer PTZ in the OFF state.
MessageExplanation 
						

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Appendix
If you have forgotten the settings and want to set the camera from the beginning, restore the factory default settings first.
It is recommended that you create a backup file using [Back Up Settings] in the Camera Management Tool before restoring 
the factory default settings.
Note
 For details on using Camera Management Tool, please refer to “Camera Management Tool User Manual”.
 For factory default settings, please refer to p. 169.
Restoring the Initial Setting from the 
Maintenance Page in the Web Browser
To display the settings menu, you need to enter the IP 
address of the camera, user name and administrator 
password (p. 31).  
The maintenance page appears. 
A confirmation message appears, asking if you want 
to restore the default settings.  To restore the default 
settings, click [OK].Except for the following items, all user-defined 
settings will be discarded and restored to factory 
default settings after the camera is rebooted. 
– Administrator password
– Network LAN, IPv4, IPv6
– Date and time
– Host access restrictions for access control
–SSL/TLS
– 802.1X
Restoring Factory Default Settings with 
the Reset Switch on the Camera
If you have forgotten or do not know the IP address of the 
camera or your Administrator password, you cannot 
operate the camera via the network. In this case, press 
the reset switch at the back of the camera.
For top cover removal, see the “Installation Guide” 
included with the camera.
Restore Default Settings
1Launch the web browser and display the settings 
menu. 
2On the Setting Menu page, click [Maintenance]. 
3Click [Exec] under [Restore Default Settings].
Caution
 You must not turn off the camera while it is 
performing the [Restore Default Settings] 
operation. Turning off the camera at this stage 
may result in disabling its ability to boot correctly. 
 Once [OK] is clicked, you can no longer stop the 
process of restoring the default settings.
1For VB-S30D/VB-S31D/VB-S800D/VB-S805D, 
remove the top cover. 
						

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There is no on/off switch on the camera. Turn the 
camera on and off by plugging in or unplugging the 
LAN cable (PoE power supply).
The reset switch is located in a recessed area. Push 
the switch using the tip of a slender object such as a 
clip. 
All settings of the camera, except for the date and 
time, are restored to factory default settings. 
For top cover attachment, see the “Installation Guide” 
included with the camera.
2Turn off the camera. 
3Turn on the power while pushing the reset switch, and 
keep pushing the reset switch for 5 seconds or more.
Important
If the reset switch is pushed, network-related settings will also 
be restored to factory default settings including the cameras IP 
address, subnet mask, default gateway address, etc. 
Accordingly, you can no longer operate the camera from the 
computer you were using to connect to the camera before. 
When initializing the camera, use the “Camera Management 
Tool” installed in your computer to set an IP address 
appropriate for the environment in which the camera is used 
(See “Making Initial Camera Settings” (p. 28)).
Reset Switch
4For VB-S30D/VB-S31D/VB-S800D/VB-S805D, attach 
the top cover.
Reset Switch 
						

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Appendix
List of Factory Default Settings
ItemSetting
  User Name (Administrator ID)  root
  Administrator password camera

LAN Interface Auto
Maximum Packet Size 1500

IPv4 Address Setting Method Manual
IPv4 Address   192.168.100.1
Subnet Mask 255.255.255.0
IPv4 Default Gateway Address
AutoIP Enable
IPv4 Address (AutoIP)

IPv6 Enable
Auto (RA) Enable
Auto (DHCPv6) Enable
IPv6 Address (Manual) 
Prefix Length 64
IPv6 Default Gateway Address
IPv6 Address (Auto) 
 DNS
Name Server Address 1
Name Server Address 2
Auto-Setting of Name Server 
AddressDisable
Host Name
Host Name Registration with 
DDNSDisable
Search Domain
Search Domain List
 mDNS
mDNS Enable

Use SNMP v1 and v2c Disable
Use SNMP v3 Disable
Administrator Contact 
Information
Administration Function 
NameVB-S30D
VB-S31D
VB-S800D or 
VB-S805D
VB-S900F or 
VB-S905F
Installation Location
 SNMP v1 and v2c Server
Community Name
 SNMPv3 Server
User Name
Security Level No authentication and no 
encryption
Authentication Algorithm MD5
Encryption Algorithm DES
 Current Date and Time
 Setting
Setting Method Set manually
Auto-Setting of NTP Server Disable
NTP Server
Time Zone (GMT+09:00) Osaka, 
Sapporo, Tokyo
Daylight Saving Time Disable
 Camera Name
Camera Name (alphanumeric 
characters) Camera
 Initial Camera Settings
AE Mode Auto
Slow Shutter Disable
Shutter Speed 1/100
Exposure Compensation 0 
Metering Mode Center-Weighted
Focus Mode 
 Auto
Smart Shade Control Disable 
Smart Shade Control Level 1 (Mild)
White Balance Auto 
R Gain  255
B Gain  255
Noise Reduction Standard
Sharpness 3
ItemSetting 
						

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Color Saturation 4
Haze Compensation Disable
Haze Compensation Level 4
Day/Night Day Mode
 Camera Control
Digital Zoom 
 Disable
AGC Limit 5
Smart Shade Control Strength 
(Auto)Medium
Haze Compensation Strength 
(Auto)Medium
Pan/Tilt Speed Control 
 Control by zoom position
 Day/Night (when Auto is set)
Switching Brightness Standard
Response (sec.)  20
 Installation Conditions
LED Setting Turn On
Image Flip Disable
 Camera Position Control
Restricted to Presets 
 No Restriction
Camera Position without Control Do not return to Home 
Position
 External Input Device
Device Name (alphanumeric 
characters) 
 External Output Device
Device Name (alphanumeric 
characters) 
„VB-S30D/VB-S31D/VB-S800D/VB-S900F
 All Videos
Video Size Set 1920 x 1080 / 960 x 540 / 
480 x 270
 JPEG
Video Quality: 480 x 270 3
Video Quality: 960 x 540 3
Video Quality: 1920 x 1080 3
Video Quality: Digital PTZ 
(VB-S800D/VB-S900F)3
Video Size: video Transmission 480 x 270
Maximum Frame Rate: Video 
Transmission30.0
Video Size: Upload / Memory 
card480 x 270
ItemSetting
 H.264(1)
Video Size  480 x 270
Bit Rate Control Use bit rate control 
Video Quality  3
Target Bit Rate (kbps)  2048
Frame Rate (fps) 30
I Frame Interval (sec)  1
 H.264(2)
H.264(2) Disable
Video Size  480 x 270
Bit Rate Control Use bit rate control 
Video Quality  3
Target Bit Rate (kbps)  2048
Frame Rate (fps) 30
I Frame Interval (sec)  1
„VB-S805D/VB-S905F
 All Videos
Video Size Set 1280 x 720 / 640 x 360 / 
320 x 180

Video Quality: 320 x 180 3
Video Quality: 640 x 360 3
Video Quality: 1280 x 720 3
Video Quality: Digital PTZ 3
Video Size: Video Transmission 320 x 180
Maximum Frame Rate: Video 
Transmission30.0
Video Size: Upload / Memory 
card320 x 180
 H.264(1)
Video Size  320 x 180
Bit Rate Control Use bit rate control
Video Quality  3
Target Bit Rate (kbps)  2048
Frame Rate (fps) 30
I Frame Interval (sec)  1
 H.264(2)
H.264(2) Disable
Video Size  320 x 180
Bit Rate Control Use bit rate control 
Video Quality  3
Target Bit Rate (kbps)  2048
ItemSetting