Canon network camera VBS31D User Manual

							List of Log Messages
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Appendix
V200 Video input warning [warning] 
V300 Video input error [err] 
V320 Internal error in intelligent service [err] 
V321 Pseudo mode setting error in intelligent service 
[err] V400 Video input initialization error [crit] 
V401 Video input command error [crit] 
V402 Video input frozen [crit] 
V403 Video input error [crit] 
Description video %1 warning - %2 (V200) 
%1 Video number
%2 Error number
Meaning An error that permits recovery of the video 
input system was detected. 
CountermeasureChange video size or Q value, or decrease 
data size for each JPEG image. 
Description video %1 warning - %2 (V300)
%1 Video number
%2 Error number
Meaning An error in the video input was detected that 
may adversely affect the operation of the 
camera.
CountermeasureIf the problem persists after rebooting, the 
camera is faulty. Arrange for servicing.
Description cannot work intelligent [%1] [%2] [%3] . 
(V320) 
%1 Error number
%2 Cause of error
%3 Error information
Meaning An internal error occurred in intelligent 
service. 
CountermeasureIf the problem persists after rebooting, the 
camera is faulty. Arrange for servicing. 
Description pseudo mode setting fail. (V321) 
Meaning An error occurred in the pseudo mode 
setting of intelligent service. 
CountermeasureIf the problem persists after rebooting, the 
camera is faulty. Arrange for servicing. 
Description video %1 initialization failure - %2 (%3) 
(V400) 
%1 Video number
%2 Process description
%3 Error details
Meaning The video input function was stopped 
because the video input system could not 
be initialized. 
CountermeasureIf the problem persists after rebooting, the 
camera is faulty. Arrange for servicing. 
Description video %1 command error - %2 (%3) (V401) 
%1 Video number
%2 Process description
%3 Error details
Meaning The video input function was stopped 
because a video input command could not 
be processed. 
CountermeasureIf the problem persists after rebooting, the 
camera is faulty. Arrange for servicing. 
Description video %1 stalled (V402) 
%1 Video number
Meaning The video input function was stopped 
because video generation stopped. 
CountermeasureIf the problem persists after rebooting, the 
camera is faulty. Arrange for servicing. 
Description video %1 fatal error - %2 (V403) 
%1 Video number
%2 Error number
Meaning The video input function was stopped 
because an error that does not permit 
recovery of the video input system was 
detected. 
CountermeasureIf the problem persists after rebooting, the 
camera is faulty. Arrange for servicing.  
						

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V420 Could not start intelligent service [crit] 
V421 Intelligent service error [crit] 
„Application (Memory Card) Messages
M001 Starting and stopping of memory card control 
module [info] 
M203 Not enough space on memory card [warning]
M204 Invalid file removed [warning]
M301 Memory card control module error [err]
„Application (Camera) Messages
C001 Starting and stopping of camera control module 
[info] 
C002 Camera application started [info] 
C201 Day/Night mode switching warning [warning] 
C211 Camera control command overflow [warning] 
„HTTP Server Messages
H143 User name specification error [notice] 
H144 Password specification error [notice] 
Description intelligent initialization error [%1] [%2] . 
(V420) 
%1 Error number
%2 Cause of error
Meaning Failed to initialize intelligent service.
CountermeasureIf the problem persists after rebooting, the 
camera is faulty. Arrange for servicing. 
Description intelligent working error [%1] [%2] . (V421) 
%1 Error number
%2 Cause of error
Meaning An error that does not permit recovery 
occurred while intelligent service was 
running. 
CountermeasureIf the problem persists after rebooting, the 
camera is faulty. Arrange for servicing. 
Description %1 sdctrl (M001) 
%1 Starting or stopping 
Meaning The memory card control module (sdctrl) 
has started or stopped.
Description There is not available space (M203)
Meaning Insufficient memory card capacity.
Description Invalid file %1 was removed. (M204)
%1 Name of removed file
Meaning An invalid file was removed.
Description %1 process failure (M301)
%1 mount or unmount
Meaning Mount or unmount process failed.
Description %1 camerad (C001)
%1 starting | stopping
Meaning The camera control module started/
stopped.
Description starting cameraappl (C002)
Meaning The camera application started.
Description Can’t switch Day/Night mode, because 
current mode is Auto. (C201)
Meaning Could not switch day/night mode.
CountermeasureSet Day/Night mode manually.
Description command queue overflowed (C211)
Meaning The camera control command queue 
overflowed, and some commands were 
discarded.
CountermeasureAllow a longer interval (200 ms) for sending 
the camera control command.
Description (http_auth.c.XXX) get_password failed, 
IP:%1 (H143) 
%1 IP address
Meaning An unknown user was specified in user 
authentication. 
Description (http_auth.c.XXX) password doesnt match 
for %1 username%2, IP:%3 (H144) 
%1 URL XSS vulnerability countermeasure 
implementation (process equivalent to ftpd) 
%2 User Name
%3 IP address
Meaning A wrong password was specified in user 
authentication.  
						

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H201 Timeout disconnect [warning] 
„System Messages
S001 System started [info] 
S002 System settings changed [info] 
S010 Event service started [info] 
S011 Event service shut down [info] 
S012 External device service started [info] 
S013 External device service shut down [info] 
S014 Timer service started [info] 
S015 Timer service shut down [info] S070 Change to SSL certificate [info] 
S302 Error on saving settings [err]
S303 Error on saving settings [err]
S307 Error on saving settings [err] 
S310 Working error in event service [err] 
Description a request for %1 timed out after writing %d 
seconds (H201)
%1 Request URI
%d 360 (Timeout time)
Meaning Disconnected due to HTTP server timeout 
(360 sec.). 
Description starting paramd (S001)
Meaning Parameter management module started. 
Description Updated system settings. (S002)
Meaning Settings not requiring rebooting were 
changed. 
Description starting event (S010) 
Meaning The event service was started.
Description shutdown event (S011) 
Meaning The event service was shut down.
Description starting extio (S012) 
Meaning The external device input/output service 
was started.
Description shutdown extio (S013) 
Meaning The external device input/output service 
was shut down.
Description starting timer (S014) 
Meaning The timer service was started.
Description shutdown timer (S015) 
Meaning The timer service was shut down.Description ssl: succeeded to %1 certificate (S070) 
%1 generate | load | delete | restore 
Meaning A certificate was generated/loaded/deleted/
restored
CountermeasureNone
Description Can’t update system settings (S302)
Meaning An error generated while the system was 
saving a setting. Setting could not be saved.
CountermeasureProvide enough memory space by deleting 
unnecessary files in the user memory area, 
etc.
Description Can’t update files of system settings (S303)
Meaning An error generated while the system was 
saving a setting. Setting could not be saved.
CountermeasureProvide enough memory space by deleting 
unnecessary files in the user memory area, 
etc.
Description (vbadmin.c XXX) Cant update system 
settings (S307) 
Meaning An error generated while the settings were 
saved by the setup protocol. Setting could 
not be saved. 
CountermeasureProvide enough memory space by deleting 
unnecessary files in the user memory area, etc. 
Description cannot work event [%1] [%2] [%3] (S310) 
%1 Error number
%2 Cause of error
%3 Error information
Meaning An error occurred while the event service 
was running. 
CountermeasureIf the problem persists after rebooting, the 
camera is faulty. Arrange for servicing.  
						

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S311 Working error in external input/output service 
[err] 
S312 Working error in timer service [err] 
S410 Event service initialization error [crit] 
S411 External input/output service initialization error 
[crit] S412 Timer service initialization error [crit] 
S413 Timer service runtime error [crit] 
„RTP-related Messages
R001 Startup of RTP distribution module [info]
R002 Stopping of RTP distribution module [info]
R003 RTSP PLAY request received [info]
Description cannot work extio [%1] [%2] [%3] (S311) 
%1 Error number
%2 Cause of error
%3 Error information
Meaning An error occurred while the external input/
output device service was running. 
CountermeasureIf the problem persists after rebooting, the 
camera is faulty. Arrange for servicing. 
Description cannot work timer [%1] [%2] [%3] (S312) 
%1 Error number
%2 Cause of error
%3 Error information
Meaning An internal error occurred in the timer service. 
CountermeasureIf the problem persists after rebooting, the 
camera is faulty. Arrange for servicing. 
Description event initialization error [%1] [%2] (S410) 
%1 Error number
%2 Cause of error
Meaning An error occurred in the initialization of the 
event service. 
CountermeasureIf the problem persists after rebooting, the 
camera is faulty. Arrange for servicing. 
Description extio initialization error [%1] [%2] (S411) 
%1 Error number
%2 Cause of error
Meaning An error occurred in the initialization of the 
external input/output device service. 
CountermeasureIf the problem persists after rebooting, the 
camera is faulty. Arrange for servicing. 
Description timer initialization error [%1] [%2] (S412) 
%1 Error number
%2 Cause of error
Meaning An error occurred in the initialization of the 
timer service. 
CountermeasureIf the problem persists after rebooting, the 
camera is faulty. Arrange for servicing. 
Description timer working error [%1] (S413) 
%1 Error number
Meaning An error occurred while the timer service 
was running. 
CountermeasureIf the problem persists after rebooting, the 
camera is faulty. Arrange for servicing. 
Description starting media_plane (R001)
Meaning RTP distribution module started.
Description stopping media_plane (R002)
Meaning RTP distribution module stopped.
Description PLAY received: client_IP=%1, profile=%2, 
num_of_sessions=%3(V=%4,A=%5, 
M=%6,BC=%7) (R003)
%1 Client IP address
%2 Profile name of requested PLAY
%3 Total number of client sessions
%4 Total distribution count of Video stream
%5 Total distribution count of Audio stream
%6 Total distribution count of Metadata stream
%7 Total distribution count of 
AudioBackChannel
Meaning RTSP PLAY request was received. 
						

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R004 RTSP TEARDOWN request received [info]
R005 Starting multicast [info]
R006 Stopping multicast [info]
R101 RTP session timeout [notice]R102 Information acquisition failure (RTP payload 
size) [notice]
R102 Information acquisition failure (IP address) 
[notice]
R103 RTSP authentication failure [notice]
R107 RTSP authentication failure or missing 
authentication information [notice]
R107 Insufficient resources [notice]
R301 Distribution communication error [err]
Description TEARDOWN received: client_IP=%1, 
profile=%2, num_of_sessions=%3(V=%4,
A=%5,M=%6,BC=%7) (R004)
%1 Client IP address
%2 Profile name of requested TEARDOWN
%3 Total number of client sessions
%4 Total distribution count of Video stream
%5 Total distribution count of Audio stream
%6 Total distribution count of Metadata stream
%7 Total distribution count of 
AudioBackChannel
Meaning RTSP TEARDOWN request was received.
Description start multicast: profile=%1, 
num_of_sessions=%2(V=%3,A=%4,M=%5,
BC=%6) (R005)
%1 Client IP address
%2 Profile name of requested 
MulticastStreaming START
%3 Total distribution count of Video stream
%4 Total distribution count of Audio stream
%5 Total distribution count of Metadata stream
%6 Total distribution count of 
AudioBackChannel
Meaning Multicast was started.
Description stop multicast: profile=%1, 
num_of_sessions=%2(V=%3,A=%4, 
M=%5,BC=%6) (R006)
%1 Client IP address
%2 Profile name of requested 
MulticastStreaming STOP
%3 Total distribution count of Video stream
%4 Total distribution count of Audio stream
%5 Total distribution count of Metadata stream
%6 Total distribution count of 
AudioBackChannel
Meaning Multicast was stopped.
Description session timeout: session ID=%1 (R101)
%1 Session ID
Meaning RTP session has timed out.
Description cannot get parameter: RTP_payload_size 
(R102)
Meaning Information acquisition has failed (RTP 
payload size).
Description cannot get parameter: IP_address (R102)
Meaning Information acquisition has failed (IP 
address).
Description RTSP authorization error (R103)
Meaning RTSP authentication has failed.
Description RTSP Error: error_code=401: Unauthorized 
(R107)
Meaning RTSP authentication has failed or 
authentication information is missing.
Description RTSP Error: error_code=503: Service 
Unavailable (R107)
Meaning Service unavailable due to insufficient 
resources.
For example, the max. number of RTP 
connections exceeded.
Description message queue open error: %1 (R301) 
%1 Modules that generate errors
RTP_CTRL_QUEUE
RTP_DATA_QUEUE
VIDEO_CTRL_QUEUE
VIDEO_DATA_QUEUE
AUDIO_CTRL_QUEUE
AUDIO_DATA_QUEUE
EVENT_CTRL_QUEUE
RECVQ_META
SENDQ_MEDIA
Meaning A communication error occurred between 
modules.
CountermeasureIf the problem persists after repeated 
attempts and rebooting, the camera may be 
faulty. Arrange for servicing. 
						

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R302 Parameter acquisition failure [err]
R303 Metadata distribution initialization failure [err]
R304 Abnormal termination of client [err]
R304 Client disconnected [err]
R304 Client disconnected [err]
R305 RTSP processing error [err]
Description cannot get parameter: %1 (R302)
%1 user_account: User account
IP_address: IP address of the camera
profile_media_configuration: 
MediaConfiguration information
RTSP_port_number: RTSP port number
Meaning Parameter acquisition has failed.
Description metadata initialization error (R303)
Meaning Metadata distribution initialization has failed.
Description delete session from some kind of error: 
client_IP=%1, session_ID=%2 (R304)
%1 Client IP address
%2 Session ID
Meaning The client session terminated abnormally.
Description connection reset by peer: 
client_IP=client_IP=%1 (R304)
%1 Client IP address
Meaning Disconnected from client.
Description RTP/HTTP connection closed by client 
(R304)
Meaning Disconnected from client.
Description RTSP Error: error_code=500: Internal Server 
Error (R305)
Meaning An RTSP processing error occurred. 
						

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Appendix
7
Messages Displayed in the Information Field
Messages displayed in the information field of the viewer are classified into the following three types.
„Information Messages
List of Viewer Messages
IconCategoryExplanation
  Information Message Help messages on various buttons, pull-down lists, etc., as well as frame rate and other 
information from the camera are shown. 
  Warning Message A message will be displayed notifying the user when camera control privileges cannot 
be obtained, the audio session stops, etc. 
  Error Message Displayed when a system error occurs in the viewer. 
MessageExplanation
Connection closed by the camera.  The camera was disconnected. 
Audio connection has been closed.  The video session has continued after the audio session was disconnected. 
Camera control gained.  Displayed when camera control is obtained. You can operate the camera.
Camera control lost.  Displayed when camera control is released. 
You cannot operate the camera 
until you get camera control privileges again.
Use the menu displayed by right-clicking to exit the full 
screen mode.When switched to full screen mode
Recording to memory card aborted. When recording to memory card was completed successfully
The connection was terminated because the password 
has been changed.When the password of the account used to connect to the camera was 
changed during camera connection and then any WV-HTTP command was 
issued
MessageExplanation
{n}fps Pan: {p} Tilt: {t} Zoom: {z}  Communicating with the camera normally
The connection was terminated because the image has 
been flipped.When the video was flipped during camera connection (camera connection 
is terminated when a video is flipped)
MessageExplanation
{n}fps Pan: {p} Tilt: {t} Zoom: {z} Communicating with the camera normally (when Digital PTZ is enabled)
{n}fps Communicating with the camera normally (when Digital PTZ is disabled) 
						

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„Warning Messages
MessageExplanation
Could not connect to the camera.  Connection failed due to an invalid IP address, etc. 
The camera is busy.  The connection limit was exceeded. 
Failed to get camera control privileges.  The request for camera control privileges was denied because the camera 
was being used by the Admin Viewer, etc. 
Failed to establish audio connection.  Connection for audio reception failed. 
You are not connected to the camera.  An attempt was made to operate the camera when the camera was not 
connected. 
Please get camera control privileges. 
An attempt was made to operate the camera without camera control privileges. 
Another user is already connected as an administrator.  The Admin Viewer is already connected to the camera. 
You do not have the camera access privilege. Cannot connect to the camera due to address restriction or outside service 
hours.
Viewer is unavailable. You did not agree to the terms of use on the License Agreement screen.
Insufficient memory card capacity. Recording to a memory card with insufficient capacity was attempted.
Recording to memory card is not allowed. Recording to memory card failed because [Operation Settings] in [Memory 
Card Operations] was not set to [Save Logs and Videos].
Recreating video management information. Video management information for the memory card is being recreated.
Video Management Information Recreation Required. Video management information for the memory card must be recreated.
Audio reception is restricted. Audio reception is being restricted.
The specified camera is not a network camera, or it is not 
a supported model.Displayed when connecting to a camera other than the specified camera 
using admin tool with proxy authentication support.
User authentication failed. Camera authentication failed.
The viewer is already connected in another window.  The viewer is already available in another window. 
Cookie is not available or blocked on your web browser. Cookie is not available or blocked on your web browser. 
JavaScript is not available or disabled on your web browser. JavaScript is not available or disabled on your web browser. 
No audio device.  The [Audio] button has been clicked when there is no audio device or the 
audio device has been disabled in the computer. 
Failed to initialize Canon Network Camera Audio 
Receiver.ActiveX plugin is not installed within ten seconds after clicking the [Audio] 
button.
MessageExplanation
You cannot control the camera unless you exit Viewer 
PTZ.The video was clicked with the Viewer PTZ in the OFF state while you have 
control privileges.
MessageExplanation
Start Digital PTZ or Viewer PTZ. The PTZ sliders or the video display area were clicked with Digital PTZ or 
Viewer PTZ in the OFF state.
Start Digital PTZ. The PTZ sliders or the video display area were clicked with Digital PTZ in the 
OFF state. 
						

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It is recommended that you write down the settings for respective camera functions. If you have forgotten the settings and 
want to set the camera from the beginning, restore the factory default settings first. 
*For factory default settings, see p. 161. 
Restoring the Initial Setting from the 
Maintenance Page in the Web Browser
To display the settings menu, you need to enter the IP 
address of the camera, user name and administrator 
password (p. 32).  
The maintenance page appears. 
A confirmation message appears, asking if you want 
to restore the default settings.  To restore the default 
settings, click [OK].Except for the following items, all user-defined 
settings will be discarded and restored to factory 
default settings after the camera is rebooted.
– Network administrator password, LAN, IPv4, IPv6
– Date and time
– Host access restrictions for access control
–SSL/TLS
– 802.1X
Restoring Factory Default Settings with 
the Reset Switch on the Camera
If you have forgotten or do not know the IP address of the 
camera or your Administrator password, you cannot 
operate the camera via the network. In this case, press 
the reset switch at the back of the camera.
For top cover removal, see the “Installation Guide” 
included with the camera.
There is no on/off switch on the camera. Turn the 
camera on and off by plugging in or unplugging the 
LAN cable (PoE power supply).
Restore Default Settings
1Launch the web browser and display the settings 
menu. 
2On the Setting Menu page, click [Maintenance]. 
3Click [Exec] under [Restore Default Settings].
Caution
 You must not turn off the camera while it is 
performing the [Restore Default Settings] 
operation. Turning off the camera at this stage 
may result in disabling its ability to boot correctly. 
 Once [OK] is clicked, you can no longer stop the 
process of restoring the default settings.
1For VB-S30D/VB-S31D/VB-S800D, remove the top 
cover.
2Turn off the camera.  
						

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The reset switch is located in a recessed area. Push 
the switch using the tip of a slender object such as a 
clip. 
All settings of the camera, except for the date and 
time, are restored to factory default settings. For top cover attachment, see the “Installation Guide” 
included with the camera.
3Turn on the power while pushing the reset switch, and 
keep pushing the reset switch for 5 seconds or more.
Important
If the reset switch is pushed, network-related settings will also 
be restored to factory default settings including the cameras IP 
address, subnet mask, default gateway address, etc. 
Accordingly, you can no longer operate the camera from the 
computer you were using to connect to the camera before. 
When initializing the camera, use the “VB Initial Setting Tool” 
installed in your computer to set an IP address appropriate for 
the environment in which the camera is used (See “Performing 
Initial Settings for the Camera” (p. 28)).  
Reset Switch
Reset Switch
4For VB-S30D/VB-S31D/VB-S800D, attach the top 
cover.