Canon network camera VBR11 User Manual

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Warning log
System warning
S220 PAN/TILT operation warning [warning]
S 230 Decrease of fan rotation speed 
[warning]
S 231 Heater unit not operating [warning]
 HTTP server warning
H201 Timeout disconnect [warning]
wvhttp warning
W101 Invalid user name [notice] W102 Invalid password [notice]
W130 Buffer recovered [notice]
W201 Invalid panorama image [warning]
W230 Buffer overflow [warning]

Audio server warning
B101 Received unusual request [notice]
Description %1 warning detected. [%2] (S220)
%1 PAN | TILT
%2 Warning details
Meaning An error occurred during operation or 
stopping of PAN/TILT.
Countermeasure Check that the camera is not touching  the dome, etc.
Description FAN %1 speed is too slow. (S230)
%1 Fan number
Meaning Detected decrease in fan rotation  speed.
If this happens frequently, arrange for 
servicing.
Description A 24 V AC power source is not  supplied to the heater unit. (S231)
Meaning A heater unit is attached but not  supplied with a 24 V AC power source.
Countermeasure The 24 V AC power source required to  operate the heater unit is not being 
supplied. Check the connections.
Description a request for %1 timed out after writing  %d seconds (H201)
%1 Request URI
%d 360 (Timeout time)
Meaning Disconnected due to HTTP server  timeout (360 sec.).
Description user  not found (W101)
Meaning The camera was accessed by an  unauthorized user.
Description user  password mismatch (W102)
Meaning The password is invalid.
Description stream buffer recovered (W130)
Meaning Image buffer for stream recording has  recovered.
Description corrupt panorama image - ignored  (W201)
Meaning Panorama image information  acquisition failed.
Description stream buffer overflowed (W230)
Meaning The image buffer for the stream  recording overflowed and images were 
discarded.
Description %1 unusual request[%2] (B101)
%1 Client host’s IP address
%2 Unusual type (400 | 404)
Meaning Refused due to command error (400)  and parameter error (404). 
						

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B102 Client connection denied [notice]
B103 Client forcibly disconnected [notice]
B201 Event notification failure [warning]
B202 Event receive failure [warning]
B203 Audio message send failure [warning]B204 Audio message receive error [warning]

Camera application warning
C201 Day/Night Mode switching warning 
[warning]
C211 Camera control command overflow 
[warning]
Video warning
V200 Video input warning [warning]
Uploader warning
A274 Event buffer for upload overflowed 
[warning]
Description %1 request denied[%2] (B102)
%1 Client host IP address
%2 Denial type (41 | 43 | ...)
Meaning Client connection was denied due to 
an authentication error (41), time 
specification error (42), insufficient 
resource (43), specification of 
unsupported codec (45), specification 
of unpermitted user level (47), too 
many clients (49) or invalid operation 
mode (4a).
Countermeasure 41: Check user name, password or  user list used when connecting.
42: Check playtime or maximum 
connection time settings used when 
connecting.
43: Reconnect or restart.
45: Use supported client software.
47: Check user level used when 
connecting.
49: Check client number settings.
4a: Check if usage of audio server is 
enabled.
Description %1 access denied[%2] (B103)
%1 Client host IP address
%2 Denial type (41 | 42 | 4a)
Meaning Connection was initially permitted, but  the setting has subsequently been 
changed to prohibit access, thereby 
triggering a forced disconnection (the 
denial type is the same with B102).
Description cannot notify %1 event [%2] (B201)
%1 Event type (ald)
%2 Error number
Meaning Failed to notify event.
Description cannot recv event [%1] (B202)
%1 Error number
Meaning Failed to receive event.
Description audio message send error %1 [%2]  (B203)
%1 Message type
%2 Error number
Meaning Failed to send audio message.Description audio message recv error [%1:%2]  (B204)
%1 Error number
%2 Reason for error
Meaning Failed to receive audio message.
Description Can’t switch Day/Night mode, because  current mode is Auto.(C201)
Meaning Day/Night Mode could not be  switched.
Countermeasure Set Day/Night Mode to manual.
Description command queue overflowed (C211)
Meaning The camera control command queue  overflowed, and some commands 
were discarded.
Countermeasure Allow a long er interval (200 ms) for 
sending the camera control command.
Description video %1 warning - %2 (V200)
%1 Video number
%2 Error number
Meaning An error that permits recovery of the  video input system was detected.
Countermeasure Change video size or video quality, or  decrease data size for each JPEG 
image.
Description event queue is full (A274)
Meaning Event buffer for upload overflowed.
Countermeasure Make adjustments to reduce the  number of event occurrences. 
						

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A275 Image buffer for upload overflowed 
[warning]
Memory card warning
M201 Memory card is write-protected 
[warning]
M203 Not enough space on memory card 
[warning] M204 Invalid file removed [warning]
M205 Checking management information file 
[warning]
M206 Invalid management information 
removed [warning]
Notification log

System notification
S001  System started [info]
S 002  System settings changed [info]
S 010 Event service started [info]
S 011 Event service shut down [info] S
012 External device service started [info]
S 013 External device service shut down 
[info]
S 014 Timer service started [info]
S 015 Timer service shut down [info]
Description buffer queue is full (A275)
Meaning Image buffer for upload overflowed.
Countermeasure Make adjustments to reduce the 
number of event occurrences. Also 
adjust the video quality, video size and 
frame rate for upload.
Description Readonly filesystem (M201)
Meaning A write-protected memory card is  inserted.
Description There is not available space (M203)
Meaning Insufficient memory card capacity.
Description Invalid file %1 was removed. (M204)
%1 Name of removed file
Meaning An invalid file was removed.
Description %1 checking management file (M205)
%1 Start | Finish
Meaning The memory card may have been 
removed without being unmounted. 
Start/finish checking management 
information file.
Description Invalid db information(%1)(%2) was  removed(M206)
%1 Name of management information file 
containing invalid information
%2 ID of invalid information
Meaning Invalid management information was 
removed.
Description starting paramd (S001)
Meaning Parameter management module 
started.
Description Updated system settings. (S002)
Meaning Settings not requiring rebooting were  changed.
Description starting event (S010)
Meaning The event service was started.
Description shutdown event (S011)
Meaning The event service was shut down.
Description starting extio (S012)
Meaning The external device input/output  service was started.
Description shutdown extio (S013)
Meaning The external device input/output  service was shut down.
Description starting timer (S014)
Meaning The timer service was started.
Description shutdown timer (S015)
Meaning The timer service was shut down. 
						

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S030 Heater unit detected [info]
S 070 Change to  SSL certificate [info]
HTTP server notification
H143 User name specification error [notice]
H144 Password specification error [notice]
wvhttp notification
W001  Starting and stopping of system [info] W030 
Startup and shutdown of WebView 
Livescope Client [info]
W031 Transmitted video data size [info]
W040 Clearing to external memory [info]
 Audio server notification
B001  Starting and stopping of audio server 
[info]
B011 Audio client connected [info]
Description The heater unit is detected. (S030)
Meaning A heater unit is attached.
Description ssl:  succeeded to %1 certificate 
(S070)
%1 generate | load | delete | restore
Meaning A certificate was generated/loaded/ deleted/restored
Countermeasure None
Description (http_auth.c.XXX) get_password failed,  IP:%1 (H143)
%1 IP address
Meaning An unknown user was specified in user  authentication.
Description (http_auth.c. XXX) password doesn’t 
match for %1 username%2, IP:%3 
(H144)
%1 URL XSS vulnerability countermeasure  implementation (process equivalent to 
ftpd)
%2 User Name
%3 IP address
Meaning A wrong password was specified in  user authentication.
Description %1 webview (W001)
%1 Starting or stopping
Meaning wvhttp server (w ebview) has started or 
stopped.
Description %1%2 host=, user=,  prio=(W030)
%1 W: WebView session, V: Session-less  video client, N: Session-less event 
client
%2 +: Connect, -: Disconnect
Meaning The camera server client was  connected or disconnected.
Description %1= host=, user=, video=: (W031)
1% W: WebView session, V: Session-less  video client
Meaning When a client disconnected, the total  data that was sent to the client 
displayed in number of frames.
Description %1 the image storing - %2 (W040)
%1 Starting or stopping
%2 Reason for starting/stopping
Meaning Started or stopped clearing stream  recording to external memory.
Description %1 audio. (B001)
%1 starting | stopping
Meaning The audio server was started/shut  down.
Description [%1] %2 connected n=%3 (B011)
%1 Client type (send | recv)
%2 Client host IP address
%3 Total number of clients
Meaning An audio client was connected. 
						

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B012 Audio client closed [info]
Camera application notification
C001  Starting and stopping of camera control 
module [info]
C002 Camera application started and 
stopped [info]
 Video notification
V001  Starting and stopping of video server 
[info]
V020  Starting intelligent service [info]
V021  Shutting down intelligence service [info]
Uploader notification
A004  Starting and stopping of uploader [info]
A040 Number of uploads (MAIL) [info]
A041 Number of uploads (FTP) [info]
A042 Number of uploads (HTTP) [info]
A120 Resolution of upload destination name 
failed [notice]
A121 Connection to upload destination failed 
[notice]
Description [%1] %2 closed n=%3 (B012)
%1 Client type (send | recv)
%2 Client host IP address
%3 Total number of clients
Meaning An audio client was disconnected.
Description %1 camerad (C001)
%1 starting | stopping
Meaning The camera control module started/ stopped.
Description starting cameraappl (C002)
Meaning The camera application started.
Description %1 video (V001)
%1 Starting or stopping
Meaning The video server was started/stopped.
Description starting intelligent. (V020)
Meaning Intelligent service was started.
Description shutdown intelligent. (V021)
Meaning Intelligent service was shut down.
Description %1 uploader (A004)
%1 Starting or stopping
Meaning The uploader was started or stopped.
Description uploader mail:  normal=%1 test=%2  (A040)
%1 Number of normal uploads.
%2 Number of test uploads.
Meaning Shows the number of uploads  executed.
Description uploader ftp:  normal=%1 test=%2  (A041)
%1 Number of normal uploads.
%2 Number of test uploads.
Meaning Shows the number of uploads  executed.
Description uploader http:  normal=%1 test=%2  (A042)
%1 Number of normal uploads.
%2 Number of test uploads.
Meaning Shows the number of uploads  executed.
Description uploader cannot resolve the server  name (A120)
Meaning The name of the upload destination  could not be resolved.
Description uploader cannot connect the server  (A121)
Meaning Execution of connect to upload  destination failed. 
						

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A122 Connection to upload destination failed 
[notice]
A134 Invalid upload setting (FTP/HTTP 
mode) [notice]
A135 Invalid upload setting (FTP PORT/
PASV mode) [notice]
A136 Invalid upload setting (HTTP 
notification only/image mode) [notice]
A137 Invalid upload setting (E-mail 
notification) [notice]
A138 Invalid upload setting (E-mail 
notification authentication mode) [notice] Memory card notification
M001  Starting and stopping of memory card 
control module [info]
M002 Valid management information 
inserted [info]
M003  Started/finished recreation of 
management information [info]
 ONVIF notification
RTP
R001  Startup of RTP distribution module 
[info]
R002  Stopping of RTP distribution module 
[info]
Description uploader cannot connect the server 
(A122)
Meaning The upload destination could not be  connected due to a reason other than 
A120 and A121.
Description ftp/http mode invalid. uploader set   forcibly (A134)
Meaning The upload mode setting is invalid. The 
upload function was forcibly disabled.
Description ftp port/pasv mode invalid. uploader  set  forcibly (A135)
Meaning The PORT/PASV mode setting in 
connection with FTP upload is invalid. 
The PASV mode was forcibly set.
Description http notice/image mode invalid.  uploader set  forcibly (A136)
Meaning The notification only/image mode 
setting in connection with HTTP upload 
is invalid. The image mode was 
forcibly set.
Description mode invalid. uploader set   forcibly (A137)
Meaning The e-mail notification setting is invalid. 
Email notification was forcibly 
disabled.
Description authentication mode invalid. uploader  set  forcibly (A138)
Meaning The setting for e-mail notification 
authentication mode is invalid. 
“SMTP_AUTH” was forcibly set.
Description %1 sdctrl (M001)
%1 Starting or stopping
Meaning The memory card control module  (sdctrl) has started or stopped.
Description Valid db information (%1)(%2)(%3)  was inserted (M002)
%1 Name of management information file  with inserted valid information
%2 Directory number of  valid information
%3 File number of valid information
Meaning Added to management information as  it appears to be a valid video file.
Description %1 updating management file  (%2)(M003)
%1 Start | Finish
%2 Management information identification 
number
Meaning Process to recreate management 
information finished.
Description starting media_plane (R001)
Meaning RTP distribution module started.
Description stoppting media_plane (R002)
Meaning RTP distribution module stopped. 
						

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R003 RTSP PLAY request received [info]
R004 RT SP TEARDOWN request received 
[info]
R005  Starting multicast [info] R006 
Stopping multicast [info]
R101 RTP session timeout [notice]
R102 Information acquisition failure (RTP 
payload size) [notice]
R102 Information acquisition failure (IP 
address) [notice]
R103 RT SP authentication failure [notice]
Description PLAY received:  client_IP=%1, 
profile=%2, 
num_of_sessions=%3(V=%4, A=%5, 
M=%6,BC=%7) (R003)
%1 Client IP address
%2 Profile name of requested PLAY
%3 Total number of client sessions
%4 Total distribution count of Video stream
%5 Total distribution count of Audio stream
%6 Total distribution count of Metadata  stream
%7 Total distribution count of  AudioBackChannel
Meaning RTSP PLAY request was received.
Description TEARDOWN received:  client_IP=%1,  profile=%2, 
num_of_sessions=%3(V=%4, A=%5, 
M=%6,BC=%7) (R004)
%1 Client IP address
%2 Profile name of requested TEARDOWN
%3 Total number of client sessions
%4 Total distribution count of Video stream
%5 Total distribution count of Audio stream
%6 Total distribution count of Metadata  stream
%7 Total distribution count of  AudioBackChannel
Meaning RTSP TEARDOWN request was  received.
Description start multicast:  profile=%1,  num_of_sessions=%2(V=%3, A=%4, 
M=%5,BC=%6) (R005)
%1 Client IP address
%2 Profile name of requested  MulticastStreaming START
%3 Total distribution count of Video stream
%4 Total distribution count of Audio stream
%5 Total distribution count of Metadata  stream
%6 Total distribution count of  AudioBackChannel
Meaning Multicast was started.Description stop multicast:  profile=%1,  num_of_sessions=%2(V=%3, A=%4, 
M=%5,BC=%6) (R006)
%1 Client IP address
%2 Profile name of requested  MulticastStreaming STOP
%3 Total distribution count of Video stream
%4 Total distribution count of Audio stream
%5 Total distribution count of Metadata  stream
%6 Total distribution count of  AudioBackChannel
Meaning Multicast was stopped.
Description session timeout:  session ID=%1  (R101)
%1 Session ID
Meaning RTP session has timed out.
Description cannot get parameter:   RTP_payload_size (R102)
Meaning Information acquisition has failed (RTP  payload size).
Description cannot get parameter:  IP_address  (R102)
Meaning Information acqui sition has failed (IP 
address).
Description RTSP authorization error (R103)
Meaning RTSP authentication has failed. 
						

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R107 RTSP connection failure [notice] 
Description RTSP Error: error_code=%d: Service 
Unavailable (R107) 
%d 400: Value used for RTSP is invalid. 401: RTSP authentication failure or 
missing valid authentication 
information.
457: Playback time for RTSP is invalid.
501: An invalid RTSP option was used.
503: Failure to offer service, due to 
insufficient resources.
The number of maximum RTP 
sessions, has passed the limit.
Meaning RTSP connection has failed. 
						

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Messages Displayed in the Information Display
Messages displayed in the information display of the Viewer are classified into the following three types.
Warning Message
List of Viewer Messages
IconCategoryExplanation
  Information Message Help messages on various buttons, pull-down lists, etc., as well as frame rate and other  information from the camera are shown.
  Warning Message A message will be displayed notifying the user when camera control privileges cannot be 
obtained, the audio session stops, etc.
  Error Message Displayed when a system error occurs in the viewer.
MessageExplanation
Could not connect to the camera. Connection failed due to an invalid IP address, etc.
The camera is busy. The connection limit was exceeded.
Failed to get camera control privileges. The request for  camera control privileges was denied because the camera 
was being used by the Admin Viewer, etc.
Failed to establish audio connection. Connection for audio reception failed.
You are not connected to the camera. An attempt was made to operate the camera when the camera was not  connected.
Please get camera control privileges. An attempt was  made to operate the camera without camera control 
privileges.
Another user is already connected as an 
administrator. The Admin Viewer is already connected to the camera.
The viewer is already connected in another 
window. The viewer is already avai
lable in another window.
No audio device. The [Audio] button has b een clicked when there is no audio device
or the audio device has been disabled in the computer.
Failed to initialize Canon Network Camera Audio 
Receiver. ActiveX plugin is not installed within
 ten seconds after clicking the [Audio] 
button.
Insufficient memory card capacity. An attempt was made  to recording to a memory card with insufficient 
capacity.
Recording to memory card is not a llowed. Recording to the memory card  failed because [Memory Card Operation 
Status] > [Operation Settings] was not set to [Save Logs and Videos].
You cannot control the camera unless you exit 
Viewer PTZ. The video was clicked with the Viewer PTZ in the ON state while you have 
control privileges. 
						

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If you have forgotten the settings and want to set the camera from the beginning, restore the f actory default settings first.
It is recommended that you cr eate a backup file using [Back Up Settings] in  the Camera Management Tool before restoring 
the factory default settings.
Note
 For details on using Camera Management Tool, pl ease refer to “Camera Management Tool User Manual”.
 For factory default settings, please refer to P. 273.
Restoring the Initial Setting from the Maintenance Page in the Web 
Browser
The maintenance page appears.
A confirmation message appears, asking  if you want to restore the default settings. To restore the default 
settings, click [OK].
Except for the following items, all user-defined settings wi ll be discarded and restored to factory default settings 
after the camera is rebooted.
– Administrator password of the basic settings,  LAN, IPv4, IPv6
– Date and Time
– Host access restrictions for security
–SSL/TLS
– 802.1X
Restoring Factory Default Settings  with the Reset Switch on the Camera
If you have forgotten or do not know t he IP address of the camera or your Admi nistrator password, you cannot operate the 
camera via the network. In this case, reset the camera.
Restore Default Settings
1
Displays the  Setting Page (P. 60).
2On the Setting Menu page, click [Maintenance]
3Click [Exec] of [Restore Default  Settings] in [Tool].
Caution
 You must not turn off the camera while  it is performing the [Restore Default Settings] operation. Turning off the 
camera at this stage may result in  disabling its ability to boot correctly.
 Once [OK] is clicked, you can no longer stop the process of restoring the default settings.