Canon network camera VBH610VE User Manual

							Performing Operations and Settings in the Admin Viewer
141
Admin Viewer/VB Viewer
7
„Setting White Balance
(1) [Auto] 
The white balance is adjusted automatically. 
(2) [Light Source] 
Select the light source from the pull-down menu below 
according to the condition in which the camera is 
used. 
For an explanation on each item set in [Light Source], 
see [White Balance] in the Setting page (p. 52).
(3) [Lock] 
The white balance is fixed to that of the video currently 
received. 
To forcibly fix the white balance according to the light 
source, use [One-shot WB].
Example of Setting Method:
Irradiate a white subject (white paper, etc.) using the 
light source and capture the subject over the entire 
screen. In this condition, select [One-shot WB]. 
„Setting the Day/Night Mode
(1) [Auto]
The camera automatically switches to day mode or 
night mode depending on ambient brightness.
(2) [Day Mode] 
Color image can be viewed in the normal mode. 
(3) [Night Mode] 
Images are shown in black and white, due to the 
disabling of the infrared cut filter.
(4) [Day/Night Mode Focus Settings] 
Click to display the [Day/Night Mode Focus Settings] 
panel for making focus settings when switching Day/
Night Mode. Can only be set when [Focus] is set to 
[Manual] (p. 139).
Important
 If the subject is a traffic signal or electronic scoreboard, etc., 
the captured image may flicker. 
In this case, try changing [Exposure] to [Auto (Shutter-priority 
AE)] and then select a shutter speed lower than 1/100, to see 
if the situation improves. 
 The [BLC] button is not available if [Exposure] is set to 
[Manual].
(1)
(2) (3)
(3)
Important
 Since the light source selection options are based on 
representative characteristics, proper colors may not be 
achieved depending on the applicable light source. In this 
case, use the [One-shot WB] function.
 If the subject looks greenish under mercury lamps in the 
[Auto] mode, select the [Mercury Lamp] mode under light 
source. If the image is still not shown in appropriate colors 
under mercury lamps when the [Mercury Lamp] mode is 
selected under light source, use [One-shot WB].
 When the subject has only one color, under low light 
conditions, or when sodium lamps, mercury lamps or certain 
other fluorescent lighting is used, colors may not be adjusted 
automatically.
 When [Day/Night] is set to [Night Mode] (including when it is 
set to [Auto] and night mode is judged to be applicable), the 
white balance function cannot be used.
 Notes on capturing video continuously day and night
If a subject that seldom changes is captured in a location 
where the light source changes gradually, such as when 
capturing a subject continuously day and night, appropriate 
colors may not be achieved. 
In the above case, applying changes to the image to capture 
will achieve the appropriate colors.
(2)
(3)
(4)
(1) 
						

							142
  
  
Focusing positions will vary under different light 
sources, such as fluorescent or infrared, since the 
wavelengths of these light sources vary. One of the 
following methods can be used to adjust the focusing 
position to allow for these differences when switching 
Day/Night Mode.
(5) [Use One-shot AF] 
This is the factory default setting. Select this option to 
use One-shot AF when switching Day/Night Mode.
(6) [Move to registered focus position] 
When switching Day/Night Mode, the focus positions 
preregistered for Day Mode and Night Mode in 
[Register focus position] will be used. For details, see 
“Registering the Focus Positions” (p. 142).
(7) [Compensate for light source]   
Select this option to adjust the focus position to suit 
the lighting being used when switching to Night Mode.
[Fluorescent]
Select this option to capture video under 
fluorescent, LED, sodium or mercury lighting.
[Halogen Lamp]
Select this option to capture video under halogen or 
incandescent lighting.
[Infrared (740nm)]
Select this option to capture video under infrared 
(740 nm wavelength) lighting.
[Infrared (850nm)]
Select this option to capture video under infrared 
(850 nm wavelength) lighting.
[Infrared (940nm)]
Select this option to capture video under infrared 
(940 nm wavelength) lighting.(8) [None]  
When switching Day/Night Mode, the camera 
automatically focuses on each of the fluorescent 
lighting focus positions set for Day Mode and Night 
Mode.
Registering the Focus Positions
The focus positions that are used when switching Day/
Night Mode are registered as follows:
[Registered] will appear next to the mode, [Day Mode] 
or [Night Mode], picked in step 1.
[Clear the registered focus position?] will appear when 
selecting (5) or (8), even if only one focus position has 
been registered for either [Day Mode] or [Night Mode].
When switching to (5) or (8), and then back to [Move to 
registered focus position] mode, selecting [No] will 
preserve the registered focus position. Selecting [Yes] will 
clear the registered focus position.
Note
Refer to the following for focus ranges when Day/Night is 
enabled.
 Notes on p. 52
   Notes on p. 38
(5)
(6)
(7)
(5)
(6)
(8)
1Select (2) [Day Mode] or (3) [Night Mode] in [Day/
Night] (p. 141).
2Under the lighting conditions selected in step 1, adjust 
the focus position as required while watching the 
video.
3Click [Register focus position].
4Select the remaining mode in step 1, and repeat steps 
2-3.
Important
 If the viewer is exited in [Day Mode] or [Night Mode], auto 
day/night stays disabled even if [Auto] is set in the setting 
page. To set auto day/night to enable, be sure to exit the 
viewer after setting [Auto].
 While making settings with the [Day/Night Mode Focus 
Settings] panel, it is not possible to make settings using 
Admin Tools on another computer.
 If [Use One-shot AF] is activated due to switching between 
Day/Night Mode, the camera may not be able to focus on a 
target subject using One-shot AF if another subject passes in 
front of the target at that time.
 If Night Mode will be used under infrared lighting, turn on the 
lighting before switching to Night Mode.
 Even if you use [Day/Night Mode Focus Settings], focus may 
not be maintained in Night Mode if the light source changes 
(ex. infrared lighting to sunlight). 
						

							Performing Operations and Settings in the Admin Viewer
143
Admin Viewer/VB Viewer
7
„Selecting the External Device Output
You can control external device output and display the 
current output status using an icon. Output can be 
activated and deactivated by clicking this icon.
Example:
Output 1: inactive
Output 2: active
„Setting a Frame Rate
[Maximum Frame Rate]
You can select the maximum frame rate for displayed 
video from one of twelve levels between [30fps] to 
[0.2fps].
Displaying Event Status
Clicking the [Event Display] button will show the event 
display panel, which shows the input status of external 
devices, as well as the status of image and volume 
detection by the intelligent function. 
(1) [External Device Input]
When a contact input signal is received from an 
external device, input will be activated and an icon will 
be displayed. 
Example:
Input 1: inactive
Input 2: active(2) [Intelligent Function (Image Detection)] 
The status of intelligent function (image detection) will 
be displayed. When the detection settings 
configured in intelligent functions (Moving Object 
Detection, Abandoned Object Detection, Removed 
Object Detection, Camera Tampering Detection or 
Passing Detection) enter Detected mode, the 
corresponding icon will turn green (p. 109). 
If names are entered in [Detection Setting Name] in 
Intelligent Function Setting Tools (p. 109), [Setting 1] 
to [Setting 15] will be displayed with the 
corresponding name.
Example:
Setting 1: Image Detection status ON
Other settings: Image Detection status OFF
Note
The icon signifying Detection mode will be displayed for a 
maximum of five minutes (except for Moving Object Detection).
(3) [Intelligent Function (Volume detection)]
The volume detection status is displayed. When 
sound that meets the criteria selected under [Event] > 
[Volume Detection] in the Setting Page is detected, 
the icon turns green. 
Example:
Volume Detection status ON
(1)
(2)
(3) 
						

							144
Recording to an SD Memory Card 
Manually
Video displayed in the Admin Viewer can be manually 
recorded to an SD memory card.
Note
 To record on an SD memory card, an SD memory card must be 
inserted in the camera (p. 129) and [Save Logs and Videos] 
must be selected in the setting page > [Memory Card] > 
[Operation Settings].
 The format and size of the video recorded on an SD memory 
card depends on the settings made on the Setting page.
Video format: [Memory Card] > [Video Format]
Video size: JPEG [Video] > [JPEG] > [Video Size: Upload / 
SD card]
H.264 [Video] > [H.264] > [Video Size]
„Recording Videos Manually
The [Start/Stop SD Card Recording] button 
appearance changes as shown below depending on 
recording status.
„Confirming Manually Recorded Video
Use the Recorded Video Utility (p. 118) to confirm video 
manually recorded to an SD memory card.
Click the [Recorded Video Utility] button to start the 
Recorded Video Utility from the Admin Viewer.
1If you have not yet obtained the camera control 
privileges, click the [Obtain/Release Camera Control] 
button and obtain the control privileges.
2Click the [Start/Stop SD Card Recording] button.
Not recording
Recording
3To stop video recording, click the [Start/Stop SD Card 
Recording] button again.
Important
Recording to the SD memory card will be terminated when the 
length of manually recorded video exceeds 300 seconds from 
the time recording started. 
						

							Chapter 8
Appendix
❏SD Memory Card Access
❏Modifiers
❏Troubleshooting
❏List of Log Messages
❏List of Viewer Messages
❏Restore Default Settings
❏List of Factory Default Settings
❏Index 
						

							146
You can set the camera so that the following data is saved automatically to the camera’s SD memory card. (“Chapter 5 
Setting Page”, “[Memory Card] SD Memory Card Operations and Settings” (p. 75)). 
When either the storage capacity of the SD memory card or the number of files that can be saved is reached, you cannot 
save further video to the SD memory card. If this happens, delete any unneeded video files with the Recorded Video Utility.
 Image files when recording-mode stream transmission failed to be sent due to network errors (JPEG only)
 Video files when HTTP or FTP upload failed (JPEG/H.264)
 Video files manually recorded by the user from the Admin Viewer (JPEG/H.264)
 Video files recorded by [External Device Input], [Volume Detection], and the intelligent functions when an event occurs 
(JPEG/H.264)
 Video files recorded using a timer (JPEG/H.264)

„Access to the SD Memory Card
Use the Recorded Video Utility (p. 118) of the Admin Tools or FTP software (not included) to access the camera using the 
camera’s IP address.
FTP Software Settings
Address:  Camera IP address (factory default setting: 192.168.100.1) 
User ID:  Administrator user ID (factory default setting: root) 
Password:  Administrator password (factory default setting: camera) 
„Directory Structure for Data Downloaded with Recorded Video Utility
When video on an SD memory card is downloaded to a computer with the Recorded Video Utility, folders are created 
automatically in accordance with conditions such as the camera and the date and time.
The following shows the folder structure.
Example: H.264 video, manually recorded using a camera with an IP address of 192.168.100.1, on Sept. 10, 2012, from 
16:00:00 to 16:59:59 (Camera Time Zone: GMT+09:00).
(1) Folder specified with [Download to]
(2) IP address of the camera
(3) Video recording date
(4) Recording start and end times (UTC)
(5) Time difference from UTC
(6) Recording type
E: Event
M: Manual recording
R: Recording-mode stream
T: Timer
U: Upload
(7) Video format (JPEG or H.264)
SD Memory Card Access
Important
 When deleting a video using a method other than the Recorded Video Utility, you must perform [Recreate Video Management 
Information] under [Memory Card] in the setting page (p. 76).
 Canon will assume no liability for any accident or damage resulting from use of FTP software. 
D:\work \ 192.168.100.1 \ 20120910 \ 070000_075959 _ +9 _ M _ H264
(1) (2) (3) (4) (5) (6) (7) 
						

							SD Memory Card Access
147
8
Appendix
Note
 A folder is created once per hour.
 If the time difference is added to the starting and ending times, it will equal the local time.
„File Name Format for Data Downloaded with Recorded Video Utility
Example: Video, manually recorded on Sept. 10, 2012, starting from 16:06:19 (Camera Time Zone: GMT+09:00).
(1) Video recording date
(2) File creation time (UTC)
(3) Recording start time (UTC)
(4) Recording type
E: Event
M: Manual recording
R: Recording-mode stream
T: Timer
U: Upload
Note
 The file creation time will be earlier than the actual start of recording time.
 If multiple video files were created because recording continued for several seconds or more, a new file name with different values for 
(2) and the sequential number ending will be used. In the above example, if recording starts at 16:09:19, and the next file is switched to 
4 seconds later, the file name will be as follows.
20120910070623-070619-M00_508.mov
Since this is a continuation of the recording that started at 16:09:19, the recording start time (3) will remain as “070619”. The sequential 
number at the end of the file name will be increased by one increment.
20120910 070618-070619- M 00 _ 507 .mov
(1) (2) (3) (4) 
						

							148
According to the setting item, you can specify parameters using modifier “% characters”.
Note
 A runtime error will occur if the specified name does not match. 
 If this modifier is not defined, “%” will be deleted. 
Modifiers
ModifiersMeaningDescription of character string entered
%n Reason for capture (number)  0 (test) | 1 (External device input 1) | 2 (External device input 2) |
33 (Timer 1) | 34 (Timer 2) | 35 (Timer 3) | 36 (Timer 4) | 145 (Volume detection) |
161 (Intelligent Function Detection Setting 1) | 162 (Intelligent Function Detection Setting 2) | 
163 (Intelligent Function Detection Setting 3) | 164 (Intelligent Function Detection Setting 4) |
165 (Intelligent Function Detection Setting 5) | 166 (Intelligent Function Detection Setting 6) | 
167 (Intelligent Function Detection Setting 7) | 168 (Intelligent Function Detection Setting 8) |
169 (Intelligent Function Detection Setting 9) | 170 (Intelligent Function Detection Setting 10) | 
171 (Intelligent Function Detection Setting 11) | 172 (Intelligent Function Detection Setting 12) |
173 (Intelligent Function Detection Setting 13) | 174 (Intelligent Function Detection Setting 14) | 
175 (Intelligent Function Detection Setting 15) 
%N Reason for capture 
(character string)  |  | NULL (external input device name (alphanumeric characters) not yet set/volume 
detection/timer event or test) 
%X Width of image Number of pixels in horizontal direction
%Y Height of image Number of pixels in vertical direction
%C Camera number 1
%D Camera name  Setting for [Camera Name (alphanumeric characters)]
%P Pan position -179.99 – 180.00 0
%T Tilt position -179.99 – 180.00 0
%Z Zoom position 0.01 – 300.00 0
%V Camera server VB-H41/VB-H610VE/VB-H610D/VB-H710F
%y Year of capture time 2001 – 2031
%m Month of capture time 01 – 12
%d Day of capture time 01 – 31
%w Day of week of capture time 0 – 6 (Sunday to Saturday) 
%H Hours of capture time 00 – 23
%M Minutes of capture time 00 – 59
%S Seconds of capture time 00 – 59
%s Milliseconds of capture time 000 – 999
%z Time zone of capture time -1200 – +1300
%a Weekday name of capture 
timeSun | Mon | Tue | Wed | Thu | Fri | Sat
%b Month name of capture time Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec
%h Host Name 
						

							Modifiers
149
8
Appendix
„Available Modifiers
The modifiers that can be used for each setting item are specified below. 
[HTTP Upload] (p. 60) 
[Parameter (query string)] 
All modifiers can be used. 
[FTP Upload] (p. 60) 
[Subdirectory Name to Create] 
Only the modifiers %y,%m,%d,%w,%H,%h,%n can be used. 
[File Name to Create] 
Only the modifiers %y,%m,%d,%w,%H,%M,%S,%s,%n can be used. 
[E-mail Notification] (p. 61) 
[Message Body] 
All modifiers can be used.  
						

							150
Before contacting the dealer where you purchased the product or Canons Customer Service Center, check the items 
specified as follows. If a log message is displayed, check the details of the message and corresponding countermeasure in 
the log message list. 
Troubleshooting
ProblemCountermeasures
The camera does not start.  If you are using a PoE hub, check if the LAN cable is connected correctly.  
 If you are using an AC adapter (sold separately), check if the AC adapter is 
connected correctly. 
 Turn the camera off and on again (see “Installation Guide” > “Connecting the 
Camera”). 
VB Initial Setting Tool does not operate.  Check if the LAN cable is connected correctly. 
 Turn the camera off and on again (see “Installation Guide” > “Connecting the 
Camera”). The camera no longer responds to VB Initial Setting Tool 20 minutes after 
being turned on.
 Check if the camera and the PC in which the VB Initial Setting Tool is operating are 
connected to the LAN in the same segment. 
 The VB Initial Setting Tool may not function when the [Windows Firewall] function is 
enabled. In this case, see “Notes on Use When the [Windows Firewall] Function is 
Enabled” (p. 20). 
 Check if you are using an older version of the VB Initial Setting Tool. 
Camera Angle Setting Tool does not operate. Check if the LAN cable is connected correctly. 
 Check if the camera and the PC in which the Camera Angle Setting Tool is operating 
are connected to the LAN in the same segment. 
 “Application could not be started. Install .NET Framework 3.5 (SP1 or later).” If this 
message is displayed, install .NET Framework 3.5 (SP1 or later) or enable settings 
(p. 19).
The top page of the camera is not displayed. Check if the LAN cable is connected correctly. 
 Check if the network to which the camera is connected is set up correctly. In 
particular, check if the IP address, subnet mask and default gateway address are set 
within the ranges supported by the applicable network. 
 If you have changed the IP address, the new address will not become effective until 
the camera is rebooted. 
 Check if the correct URI (camera IP address) is entered in your web browser (p. 42, 
p. 78, p. 127). 
 Check whether the connection is from a computer whose access is blocked in 
[Access Control] on the Setting page.
The Admin Tools will not start.
The Admin Viewer will not start. “Your web browser is not supported.” If this message is displayed, use Internet 
Explorer 7 or later.
 “Application could not be started. Install .NET Framework 3.5 (SP1 or later).” If this 
message is displayed, install .NET Framework 3.5 (SP1 or later) or enable settings 
(p. 19).
 “Application could not be started. Install .NET Framework 4.5.” If this message is 
displayed, install .NET Framework 4.5 or enable settings (p. 19).
 “JavaScript is not available or disabled on your web browser.” If this message is 
displayed, set [Active Script] to [Enable] in Internet Explorers security settings. (See 
(2) below for instructions on how to set this.)
 “The settings from (1) to (3) below must be carried out to use the Admin Viewer and 
Admin Tools.” If this message is displayed, set the following.
 (1) Use the installer to install your Admin Tools Certificate (p. 26).
 (2) When using Internet Explorer 9 or greater, follow the steps in “Registering the 
Top Page of the Camera as a Trusted Site” (p. 20) and add this web site to 
[Trusted sites] in Internet Explorers security settings.
 (3) In Internet Explorer click [Tools] > [Internet Options] > [Security] > [Custom 
level] and under the Security Settings list, set [XAML browser applications], 
[File download] and [Launching programs and files in an IFRAME] to [Enable]. 
Video is not displayed.   To improve video quality, refer to “[Video] Setting Video Size, Quality and Frame Rate” 
(p. 55) in “Chapter 5 Setting Page” to change settings and make adjustments. 
 Up to 30 viewers can access the camera at the same time. If this limit has been 
exceeded, video is not displayed and a message appears.