Canon network camera VBH610VE User Manual
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Page 151
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Troubleshooting
151
8
Appendix
The video is not displayed for Digital PTZ
panel in Admin Viewer. If [Server] > [Video Server] > [Maximum Number of Clients] is configured to 0 in the
setting page, the image will not be displayed in the Digital PTZ panel. Increase the
number in [Maximum Number of Clients].
The video is not updated in the Digital PTZ
panel in Admin Viewer. [Server] > [Video Server] > [Maximum Connection Time (sec.)] on the setting page is
applied to the time for updating video in the...](http://img.usermanuals.tech/thumb/14/1380/w300_network-camera-vbh610ve-1478295961_d-150.png "Page 151
Troubleshooting
151
8
Appendix
The video is not displayed for Digital PTZ
panel in Admin Viewer. If [Server] > [Video Server] > [Maximum Number of Clients] is configured to 0 in the
setting page, the image will not be displayed in the Digital PTZ panel. Increase the
number in [Maximum Number of Clients].
The video is not updated in the Digital PTZ
panel in Admin Viewer. [Server] > [Video Server] > [Maximum Connection Time (sec.)] on the setting page is
applied to the time for updating video in the...")
Troubleshooting 151 8 Appendix The video is not displayed for Digital PTZ panel in Admin Viewer. If [Server] > [Video Server] > [Maximum Number of Clients] is configured to 0 in the setting page, the image will not be displayed in the Digital PTZ panel. Increase the number in [Maximum Number of Clients]. The video is not updated in the Digital PTZ panel in Admin Viewer. [Server] > [Video Server] > [Maximum Connection Time (sec.)] on the setting page is applied to the time for updating video in the...
Page 152
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152
Log Messages on the Camera
Log messages are classified into the following types.
Note
If no content is recorded in a log for approximately two hours, “--
MARK --” will be recorded in the message area.
„Application (Camera) Messages
W001 Starting and stopping of system [info]
W030 Startup and shutdown of WebView Livescope
Client [info] W031 Transmitted video data size [info]
W040 Clearing to external memory [info]
W101 Invalid user name [notice]
W102 Invalid password [notice]
W130 Buffer...](http://img.usermanuals.tech/thumb/14/1380/w300_network-camera-vbh610ve-1478295961_d-151.png "Page 152
152
Log Messages on the Camera
Log messages are classified into the following types.
Note
If no content is recorded in a log for approximately two hours, “--
MARK --” will be recorded in the message area.
„Application (Camera) Messages
W001 Starting and stopping of system [info]
W030 Startup and shutdown of WebView Livescope
Client [info] W031 Transmitted video data size [info]
W040 Clearing to external memory [info]
W101 Invalid user name [notice]
W102 Invalid password [notice]
W130 Buffer...")
152 Log Messages on the Camera Log messages are classified into the following types. Note If no content is recorded in a log for approximately two hours, “-- MARK --” will be recorded in the message area. „Application (Camera) Messages W001 Starting and stopping of system [info] W030 Startup and shutdown of WebView Livescope Client [info] W031 Transmitted video data size [info] W040 Clearing to external memory [info] W101 Invalid user name [notice] W102 Invalid password [notice] W130 Buffer...
Page 153
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List of Log Messages
153
8
Appendix
„Application (Uploader) Messages
A004 Starting and stopping of uploader [info]
A040 Number of uploads (MAIL) [notice]
A041 Number of uploads (FTP) [notice]
A042 Number of uploads (HTTP) [notice]
A120 Resolution of upload destination name failed
[notice]
A121 Connection to upload destination failed [notice]
A122 Connection to upload destination failed [notice] A134 Invalid upload setting (FTP/HTTP mode) [notice]
A135 Invalid upload setting (FTP PORT/PASV mode)...](http://img.usermanuals.tech/thumb/14/1380/w300_network-camera-vbh610ve-1478295961_d-152.png "Page 153
List of Log Messages
153
8
Appendix
„Application (Uploader) Messages
A004 Starting and stopping of uploader [info]
A040 Number of uploads (MAIL) [notice]
A041 Number of uploads (FTP) [notice]
A042 Number of uploads (HTTP) [notice]
A120 Resolution of upload destination name failed
[notice]
A121 Connection to upload destination failed [notice]
A122 Connection to upload destination failed [notice] A134 Invalid upload setting (FTP/HTTP mode) [notice]
A135 Invalid upload setting (FTP PORT/PASV mode)...")
List of Log Messages 153 8 Appendix „Application (Uploader) Messages A004 Starting and stopping of uploader [info] A040 Number of uploads (MAIL) [notice] A041 Number of uploads (FTP) [notice] A042 Number of uploads (HTTP) [notice] A120 Resolution of upload destination name failed [notice] A121 Connection to upload destination failed [notice] A122 Connection to upload destination failed [notice] A134 Invalid upload setting (FTP/HTTP mode) [notice] A135 Invalid upload setting (FTP PORT/PASV mode)...
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154
A272 Upload communication buffer overflowed
[warning]
A273 Used buffer size is over maximum size [warning]
A274 Event buffer for upload overflowed [warning]
A275 Image buffer for upload overflowed [warning]
A470 Uploader initialization failed [crit]
„Application (Audio Server) Messages
B001 Starting and shutdown of audio server [info] B011 Audio client connected [info]
B012 Audio client closed [info]
B101 Error request received [notice]
B102 Client connection denied [notice]
B103 Client...](http://img.usermanuals.tech/thumb/14/1380/w300_network-camera-vbh610ve-1478295961_d-153.png "Page 154
154
A272 Upload communication buffer overflowed
[warning]
A273 Used buffer size is over maximum size [warning]
A274 Event buffer for upload overflowed [warning]
A275 Image buffer for upload overflowed [warning]
A470 Uploader initialization failed [crit]
„Application (Audio Server) Messages
B001 Starting and shutdown of audio server [info] B011 Audio client connected [info]
B012 Audio client closed [info]
B101 Error request received [notice]
B102 Client connection denied [notice]
B103 Client...")
154 A272 Upload communication buffer overflowed [warning] A273 Used buffer size is over maximum size [warning] A274 Event buffer for upload overflowed [warning] A275 Image buffer for upload overflowed [warning] A470 Uploader initialization failed [crit] „Application (Audio Server) Messages B001 Starting and shutdown of audio server [info] B011 Audio client connected [info] B012 Audio client closed [info] B101 Error request received [notice] B102 Client connection denied [notice] B103 Client...
Page 155
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List of Log Messages
155
8
Appendix
B201 Event notification failure [info]
B202 Event reception failure [info]
B203 Audio message send error [info]
B204 Audio message reception failure [info]
B301 Audio device error [err]
B401 Audio device initialization failed [err] B402 Audio server initialization failed [err]
B403 Settings change failed [err]
„Application (Video-Related) Messages
V001 Starting and shutdown of video server [info]
V020 Starting intelligent service [info]
V020 Shutting down...](http://img.usermanuals.tech/thumb/14/1380/w300_network-camera-vbh610ve-1478295961_d-154.png "Page 155
List of Log Messages
155
8
Appendix
B201 Event notification failure [info]
B202 Event reception failure [info]
B203 Audio message send error [info]
B204 Audio message reception failure [info]
B301 Audio device error [err]
B401 Audio device initialization failed [err] B402 Audio server initialization failed [err]
B403 Settings change failed [err]
„Application (Video-Related) Messages
V001 Starting and shutdown of video server [info]
V020 Starting intelligent service [info]
V020 Shutting down...")
List of Log Messages 155 8 Appendix B201 Event notification failure [info] B202 Event reception failure [info] B203 Audio message send error [info] B204 Audio message reception failure [info] B301 Audio device error [err] B401 Audio device initialization failed [err] B402 Audio server initialization failed [err] B403 Settings change failed [err] „Application (Video-Related) Messages V001 Starting and shutdown of video server [info] V020 Starting intelligent service [info] V020 Shutting down...
Page 156
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156
V320 Internal error in intelligent service [err]
V321 Pseudo mode setting error in intelligent service
[err]
V400 Video input initialization error [crit]
V401 Video input command error [crit] V402 Video input frozen [crit]
V403 Video input error [crit]
V420 Could not start intelligent service [crit]
V421 Intelligent service error [crit]
Description cannot work intelligent [%1] [%2] [%3] .
(V320)
%1 Error number
%2 Cause of error
%3 Error information
Meaning An internal error occurred in...](http://img.usermanuals.tech/thumb/14/1380/w300_network-camera-vbh610ve-1478295961_d-155.png "Page 156
156
V320 Internal error in intelligent service [err]
V321 Pseudo mode setting error in intelligent service
[err]
V400 Video input initialization error [crit]
V401 Video input command error [crit] V402 Video input frozen [crit]
V403 Video input error [crit]
V420 Could not start intelligent service [crit]
V421 Intelligent service error [crit]
Description cannot work intelligent [%1] [%2] [%3] .
(V320)
%1 Error number
%2 Cause of error
%3 Error information
Meaning An internal error occurred in...")
156 V320 Internal error in intelligent service [err] V321 Pseudo mode setting error in intelligent service [err] V400 Video input initialization error [crit] V401 Video input command error [crit] V402 Video input frozen [crit] V403 Video input error [crit] V420 Could not start intelligent service [crit] V421 Intelligent service error [crit] Description cannot work intelligent [%1] [%2] [%3] . (V320) %1 Error number %2 Cause of error %3 Error information Meaning An internal error occurred in...
Page 157
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List of Log Messages
157
8
Appendix
„Application (SD Memory Card) Messages
M001 Starting and stopping of SD memory card
control module [info]
M201 SD memory card write protection [warning]
M203 Not enough space on SD memory card [warning]
M204 Invalid file removed [warning]
M301 SD memory card control module error [err]
„HTTP Server Messages
H143 User name specification error [notice]
H144 Password specification error [notice] H201 Timeout disconnect [warning]
„System Messages
S001 System started...](http://img.usermanuals.tech/thumb/14/1380/w300_network-camera-vbh610ve-1478295961_d-156.png "Page 157
List of Log Messages
157
8
Appendix
„Application (SD Memory Card) Messages
M001 Starting and stopping of SD memory card
control module [info]
M201 SD memory card write protection [warning]
M203 Not enough space on SD memory card [warning]
M204 Invalid file removed [warning]
M301 SD memory card control module error [err]
„HTTP Server Messages
H143 User name specification error [notice]
H144 Password specification error [notice] H201 Timeout disconnect [warning]
„System Messages
S001 System started...")
List of Log Messages 157 8 Appendix „Application (SD Memory Card) Messages M001 Starting and stopping of SD memory card control module [info] M201 SD memory card write protection [warning] M203 Not enough space on SD memory card [warning] M204 Invalid file removed [warning] M301 SD memory card control module error [err] „HTTP Server Messages H143 User name specification error [notice] H144 Password specification error [notice] H201 Timeout disconnect [warning] „System Messages S001 System started...
Page 158
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158
S070 Change to SSL certificate [info]
S220 PAN/TILT operation warning [warning]
S302 Error on saving settings [err]
S303 Error on saving settings [err]
S307 Error on saving settings [err] S310 Working error in event service [err]
S311 Working error in external input/output service
[err]
S312 Working error in timer service [err]
S320 PAN/TILT operation error [err]
Description ssl: succeeded to %1 certificate (S070)
%1 generate | load | delete | restore
Meaning A certificate was...](http://img.usermanuals.tech/thumb/14/1380/w300_network-camera-vbh610ve-1478295961_d-157.png "Page 158
158
S070 Change to SSL certificate [info]
S220 PAN/TILT operation warning [warning]
S302 Error on saving settings [err]
S303 Error on saving settings [err]
S307 Error on saving settings [err] S310 Working error in event service [err]
S311 Working error in external input/output service
[err]
S312 Working error in timer service [err]
S320 PAN/TILT operation error [err]
Description ssl: succeeded to %1 certificate (S070)
%1 generate | load | delete | restore
Meaning A certificate was...")
158 S070 Change to SSL certificate [info] S220 PAN/TILT operation warning [warning] S302 Error on saving settings [err] S303 Error on saving settings [err] S307 Error on saving settings [err] S310 Working error in event service [err] S311 Working error in external input/output service [err] S312 Working error in timer service [err] S320 PAN/TILT operation error [err] Description ssl: succeeded to %1 certificate (S070) %1 generate | load | delete | restore Meaning A certificate was...
Page 159
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List of Log Messages
159
8
Appendix
S410 Event service initialization error [crit]
S411 External input/output service initialization error
[crit]
S412 Timer service initialization error [crit]
S413 Timer service runtime error [crit]
„Camera Messages
C201 Day/Night Mode switching warning [warning]
„RTP-related Messages
R001 Startup of RTP distribution module [info]
R002 Stopping of RTP distribution module [info]
R003 RTSP PLAY request received [info]
R004 RTSP TEARDOWN request received [info]...](http://img.usermanuals.tech/thumb/14/1380/w300_network-camera-vbh610ve-1478295961_d-158.png "Page 159
List of Log Messages
159
8
Appendix
S410 Event service initialization error [crit]
S411 External input/output service initialization error
[crit]
S412 Timer service initialization error [crit]
S413 Timer service runtime error [crit]
„Camera Messages
C201 Day/Night Mode switching warning [warning]
„RTP-related Messages
R001 Startup of RTP distribution module [info]
R002 Stopping of RTP distribution module [info]
R003 RTSP PLAY request received [info]
R004 RTSP TEARDOWN request received [info]...")
List of Log Messages 159 8 Appendix S410 Event service initialization error [crit] S411 External input/output service initialization error [crit] S412 Timer service initialization error [crit] S413 Timer service runtime error [crit] „Camera Messages C201 Day/Night Mode switching warning [warning] „RTP-related Messages R001 Startup of RTP distribution module [info] R002 Stopping of RTP distribution module [info] R003 RTSP PLAY request received [info] R004 RTSP TEARDOWN request received [info]...
Page 160
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160
R005 Starting multicast [info]
R006 Stopping multicast [info]
R101 RTP session timeout [notice]
R102 Information acquisition failure (RTP payload
size) [notice]
R102 Information acquisition failure (IP address)
[notice]R103 RTSP authentication failure [notice]
R107 RTSP authentication failure or missing
authentication information [notice]
R107 Insufficient resources [notice]
R301 Distribution communication error [err]
R302 Information acquisition failure from paramd [err]
R303 Metadata...](http://img.usermanuals.tech/thumb/14/1380/w300_network-camera-vbh610ve-1478295961_d-159.png "Page 160
160
R005 Starting multicast [info]
R006 Stopping multicast [info]
R101 RTP session timeout [notice]
R102 Information acquisition failure (RTP payload
size) [notice]
R102 Information acquisition failure (IP address)
[notice]R103 RTSP authentication failure [notice]
R107 RTSP authentication failure or missing
authentication information [notice]
R107 Insufficient resources [notice]
R301 Distribution communication error [err]
R302 Information acquisition failure from paramd [err]
R303 Metadata...")
160 R005 Starting multicast [info] R006 Stopping multicast [info] R101 RTP session timeout [notice] R102 Information acquisition failure (RTP payload size) [notice] R102 Information acquisition failure (IP address) [notice]R103 RTSP authentication failure [notice] R107 RTSP authentication failure or missing authentication information [notice] R107 Insufficient resources [notice] R301 Distribution communication error [err] R302 Information acquisition failure from paramd [err] R303 Metadata...