Canon network camera VBH43 User Manual

							Camera Maintenance
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You can use backup files created with this tool to restore camera setting values. You can restore camera settings to the 
point in time a backup was made, or  migrate settings to other cameras.
A message appears to disp lay precautions on restoring the setting values.
The [Restore Settings] dialog box appears.
Click [Browse] and specify the save location and file name for the backup file in t he dialog box that appears.
Note
You can copy and paste the path of the [File Name]. Copy the target by pressing the Ctrl+C keys, and paste by selecting the 
destination row and pressing the Ctrl+V keys. You can select mult iple copy destinations by holding the Ctrl key while clicking.
Restoring Settings
Important
 Do not disconnect a network cable or turn off the power of a camera during the restore process. Doing so may cause a camera to  
malfunction.
 Do not launch this tool on multiple computers and then perform  a restore simultaneously from multiple computers. Doing so may cause 
a camera to malfunction.
 Restore cameras while there is no connection to them. If, for ex ample, a camera’s Viewer or Admin Tools is open, close it.
 Only files saved as backups using [Back Up Settings] (P. 59) of this tool and [Setting Page] > [Back up/Restore] on camera can be  restored. A camera cannot be restored  with a backup file that has been edited or manipulated.
 During the restoration process, the camera will  restart, temporarily interrupting all connections.
1In the camera list, select the cameras for restoring settings.
2Click   on the toolbar.
Alternatively you can  select [Maintenance] > [Restore Settings].
3Carefully read the message and then click [Yes] to continue the procedure.
4Specify the backup file with the saved restore settings. 
						

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[Admin Account] cannot be set for some camera models.
[Restore all information.] cannot be set for some camera models.
Note
[Encryption Password] can be entered when backing up/restoring for some camera models. Only alphanumeric characters, 
symbols, and spaces can be used for a password.
The password set here will be required to  restore data using the encrypted backup data.
A confirmation message for restoring the setting values appears.
Restoring of the camera setting values begins.
A progress bar is displayed in the [Message] field while  restoring. If you are performing restoration, and the 
restoration fails for some cameras, the message is disp layed. Confirm the message displayed in the [Message] 
field.
Note
You can stop the restore process part way through by clicking [Stop]. In that case, the restore will only be stopped for those 
cameras waiting for the process to be performed.
5To restore the administrator account, select [Restore] from the [Admin Account] pull-down list.
Important
If an Admin Account restore is performed, the password setting w hen the backup file was created will be restored. Be sure to 
verify the administrator password fo r when the backup file was created.
6To restore all the camera settings, select [Restore] from the [Restore all information.] pull-down list.
Important
If you have selected [Restore all inform ation.], IP addresses, network settings,  and SSL/IPsec secure communication information  
will also be restored. This may result in duplicated camera  IP addresses after the restore is complete. Please beware when 
executing this operation.
7Click [Start].
8Click [Yes]. 
						

							Camera Maintenance
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You can mount and unmount memory cards inserted in cameras, and acquire information from the memory cards. You can 
also unmount memory cards in multiple cameras at the same  time when, for example, turning the power of the cameras off 
or removing the memory cards.
The [Memory Card Operations] dialog box appears.
Click one of the following buttons to perform an operat ion. The operation being performed is displayed in the 
[Message] field. If you are performing an operation,  and the operation fails for some cameras, the message is 
displayed. Co nfirm the message displaye d in the [Message] field.
[Mount]
Mounts the memory cards of the selected cameras.
[Unmount]
Unmounts the memory cards of the selected cameras.
Note
If you click [Unmount] when a memory card is not inserted, [Unm ounted] appears in the message box for some camera models.
[Acquire Information]
Acquires the information of the mounted me mory cards and displays it in the list.
The [Can Save] or [Cannot Save] display for the recordin g types ([Recording-Mode Stream], [Upload], [Event], 
[Timer], [Manual], [ONVIF]) indicates whether or not the regulation number of recordable images has been 
exceeded for each type of video recording.
Mounting/Unmounting Memory Cards
1
Select the cameras for performi ng the memory card operation.
2Click   on the toolbar.
Alternatively you can select [Maint enance] > [Memory Card Operations].
3Perform the memory card operation. 
						

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You can batch restart multiple cameras.A dialog box appears for confirming whet her to restart the selected cameras.
The cameras restart.
Note
Even after a camera is restarted, [Connection Status] may still not change to [Connectable]. Click   (Update Camera 
Information) to update camera information.
Restarting the Camera 1
In the camera list, select  the cameras to restart.
2Select [Maintenance] > [Restart Camera].
3Click [Yes]. 
						

							Camera Maintenance
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You can batch restore default settings to multiple cameras.
[Initial Settings (exclud ing Network Settings)]
All user settings except the following items will be er ased and restored to the factory default settings.
 Administrator account
 Network settings
 Time zone
 Certificate
 Secret key
[Initial Settings (including Network Settings)]
Initialize data including the above settings.
Connection to camera is disabled because the administra tor account is initialized as well. Use this tool to 
configure the initial settings.
Note
[Initial Settings (including Network Settings) ] cannot be selected for some camera models.
A dialog box confirming whether you want to restore the initial settings of the sel ected cameras is displayed.
The initial settings selected in step 2  are restored after restarting the cameras.
Restoring the Camera to the Initial Settings
Important
 Never turn the power of a camera off during the process to restore the default settings. If the power is turned off, the camer a may no 
longer operate normally.
 The process to restore the default settings cannot be stopped.
 You should back up the current settings before restoring the default settings (P. 59).
1In the camera list, select the came ras to restore to default settings.
2Select [Maintenance] > [Restore th e camera to the initial settings].
3Click [Yes]. 
						

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The operation logs recorded in a camera unit or memory card can be downloaded and saved as a text file.
The [Browse For Folder] dialog box is displayed.
The message [The log file has been save d. Open the folder?] is displayed.
The following sub folder is created in  the destination folder you selected.
log\YYYYMMDDHHMMSS
The downloaded file is saved with the following file name.
MAC address (XX-XX-XX-XX-XX-X X)_category_serial number.txt
Category
B:Camera Internal Memory
C:Memory Card
Note
The memory card log is not retrieve d if the memory card is unmounted.
Downloading Logs
1
In the camera list, select t he cameras to download logs.
2Click [Maintenance] > [Download Log].
3Select the folder to save the log to, and select [OK].
4Click [Yes] or [No]. 
						

							Chapter
 
Troubleshooting
This chapter covers message lists and troubleshooting. 
						

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Three types of messages are displayed in this tool.
 Information messages (information display level messages)
 Warning messages (messages urging caution)
 Error messages (message indicating errors)
When warning messages and error messages  appear, take the corresponding measures as described in the following 
tables.
Warning Messages
Lists of Messages
MessageDescription
The specified backup file is invalid or broken. This message is displayed in the following cases. Specify a correct 
backup file.
 You have specified a file which is not a backup file.
 You have specified a backup file in a different format.
 The backup file has been revised.
If a backup file created with this t ool is modified, it will no longer be 
able to be restored properly. If  a backup file has been modified, 
create it again.
The specified backup file cannot be restored because it is 
incompatible with the specified camera. The model of the restore destination does not match the model for 
which the backup file was created. Specify a backup file for a 
model that is the same as the camera to be restored.
If you try to restore a new model 
using a backup file of an older 
model, or in the reverse case, the format of the backup file can vary 
by models. In this case, as the file cannot be recognized as a 
backup file, you will see a message  “The specified backup file is 
invalid or broken.” instead of this message.
The specified backup file cannot be found. A file that does not exist is specified as the backup file in the 
restore dialog box. Check the file name and save location of the 
backup file.
The firmware file format is invalid or the  file is corrupt.The firmware of a different model is specified. Specify the correct 
firmware file.
The firmware cannot be updated with a modified firmware file. If the 
firmware file is corrupted, download it again.
The firmware could not be updated, because the file is the same as 
the firmware on the camera or it is an older version. You cannot update to a firmware of the same version as the current 
one or of an older version. Check the version of the firmware.
The firmware file is not for use with this camera. The model name of the firmware file and the model name of the 
camera do not match. Check the combination of the camera in the 
camera list and the target model of the firmware file. If both models 
do not match, the firmware cannot be updated.
Memory Card Not Inserted. A memory card operation (mount, unmount, or acquire information) 
was executed while a memory card was not inserted in the camera. 
Insert a memory card in the camera.
Could not connect to the camera. A camera that cannot be connected to was selected, and an 
operation that communicates with the camera was performed. 
Check the connection with the camera.
Could not connect to camera. Please verify that the IP address, 
port number, user name, and password are correct. The connection to the camera failed when trying to change the 
camera settings using [Basic Camera Settings], [Advanced 
Camera Settings], or [Set from file]. Or the connection to the 
camera failed when trying to add cameras to the camera list using 
[Add Camera]. Specify the IPv4 address and port number, user 
name and password correctly. 
						

							Troubleshooting
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 Install the firmware to the camera as directed in the entered camera information. Be sure to  check the details of the camera 
information before installation.
 This tool overwrites the Flas h ROM. If the upgrade completes 
unsuccessfully, the camera may  not operate properly. Take 
particular care when you proceed  with the upgrade process.
 Do not unplug the LAN cable or turn off the camera during  installation.
 All settings of the cameras for wh ich you ticked “Revert to Initial 
Settings” will be restored to  the factory default settings except 
the network and date configuration. This message is always displayed when a firmware update is 
executed. Check the details of the message. If you click [Yes], the 
firmware update will start.
Update the firmware?
The update takes a while. Do not turn off the power during the 
update.
The format of the value is invalid. This is a message displayed when the input value is invalid even 
though the format is fixed, like the IP address specified in the 
[Basic Camera Settings]. Make sure the input values are in the 
correct format.
Cannot add camera. Maximum number of cameras reached. You are trying to add a new camera when 64 cameras exist in the 
camera list. Cancel adding a new camera, or delete camera(s) 
from the camera list so that the number of cameras will be 64 or 
less after addition.
User authentication failed. Incorrect authentication information (administrator name and 
administrator password) was entered. Enter the correct 
authentication information.
Not found. When you click [View] in [Advanced Camera Settings], the input 
setting items are searched. If a relevant setting item cannot be 
found, this message will be displayed. Make sure the name of 
setting items are correct.
Invalid file. The file contents specified in [Set from file], [Advanced Camera 
Settings] or [Mobile Camera Viewer Update] are invalid. Make sure 
that the file contents are written in the correct format.
Please enter the file name. You have not specified the file to be loaded when selecting [Set 
from file], [Advanced Camera Se ttings], updating firmware or 
restoring from backup file. Specify a file and try the operation 
again.
A camera with this IP address has already been registered. Do you 
want to update the camera information? The camera with the IPv4 address specified in [Add Camera] 
already exists in the camera list. Cl
ick [Yes] to update the relevant 
camera information, or click [No] not to update it.
The specified firmware file cannot be found. The specified firmware file could not be found. Check that the 
firmware file exists in the specified folder and then specify the 
correct save location folder and file name.
Failed to create a backup file under the specified path. A nonexistent folder name or file name has been specified as the 
save location folder of the backup file. Specify the correct save 
location folder and file name.
Please enter the port number. (80, 1024-65535) The port number has not been specified in [Add Camera] or 
[Camera Authentication]. Or a numerical value other than 80, 443, 
or 1024 – 65535 has been specified. Specify a correct port 
number.
Please enter the port number. (443, 1024-65535)
The file name is duplicated.
When backing up setting values, the same backup file name is 
specified for multiple cameras. Pl ease specify a different file name.
Operation failed camera(s) ex ist. Please recheck your recent 
operations. Changed settings could not be applied to some cameras. Please 
recheck [Recent Operations
] in the camera list.
Please enter the camera speci fication file name. A camera specification file has not been specified even though 
[Enable camera specification file] has been selected in the 
[Environmental Settings]. Please ent er the camera specification file 
name.
MessageDescription 
						

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The specified path  is 
unavailable.[Enable camera specification file] has been selected in the 
[Environmental Settings] and an invalid drive or folder was 
specified as the camera specification file’s save location. Please 
re-specify the camera specifi
cation file save location.
Unable to write to the specified folder:  . [Enable camera specification file] was selected in the 
[Environmental Settings], however  an invalid folder was specified 
as the camera specification file’s  save location. Please re-specify 
the camera specification file save location.
File does not exist. The file specified in [Set from file] does not exist. Make sure a valid 
file is specified.
The IPv4 address is already in  use or no configurable IPv4 
addresses are available.
Check the camera list and Basic Camera Settings. The IPv4 address specified
 in [Basic Camera Settings] or [Set from 
file] is already in use by a camera in the camera list. Review the 
specification of IPv4 address.
The IPv4 address is already in  use or no configurable IPv4 
addresses are available.
Check the camera list and Set from file.
The camera(s) with the following IP address has already been 
added to the trusted sites.
 When executing [Maintenance] > [Add to Trusted Sites], you are 
trying to register an address that is already registered with the 
trusted sites. Recheck the a
ddress to be registered.
A camera that requires registration of administrator account was 
found.
Please register with Camera Settings > Register Administrator 
Account. This is a message displayed when a camera with no registered 
administrator account is included in
 the search result of [Search 
Cameras]. Register an administrator account for the relevant 
camera.
The camera contained in the file with the following IP address 
could not be added. Please check the contents of the file.
 When you tried to add cameras by se
lecting [File] > [Open] to load 
a file including only IPv4 addresses (P. 47), connection to the 
cameras with the specified IPv4 addresses failed. Make sure that 
the IPv4 address, administrator name, and administrator password 
are specified correctly.
The file cannot be used, because it has been created with a newer 
version of the Camera Management Tool. Please upgrade the 
version of the Camera Management Tool. By selecting [File] > [Open] or [C
amera Settings] > [Set from file], 
you are trying to load a file cr eated with a newer version of the 
camera management tool currently used. Upgrade the camera 
management tool and try again.
The administrator name is already in use. The administrator names specified in [Search Cameras] or 
[Common Authentication Information Setting] are duplicated. 
Recheck the specification for the administrator name.
Administrator name is invalid. Set within 5 to 15 characters. Inv alid number of characters are used for administrator name. Use 
5 – 15 characters to set an administrator name.
Administrator password is invalid. Set within 8 to 31 charact ers. Invalid number of characters are used for administrator password 
except administrator “root”. Use 8 to 31 characters to set 
administrator password exce pt administrator “root”.
Administrator password is invalid. Set  within 8 characters.Invalid number of characters are used for administrator password 
for administrator “root”. Use up to 8 characters (excluding blank) to 
set administrator password for administrator “root”.
Operation failed camera(s) exist. Pleas e check your message. Some camera(s) had  an error when executing [Software Update 
Utility], [Memory Card Operations],  [Back Up Settings], or [Restore 
Settings] from the [Maintenance] menu.
Check the content of [Message] row displayed in respective 
windows during execution.
Encryption Password is invalid. Invalid characters were used  in [Encryption Password] when 
executing [Back Up Settings] or  [Restore Settings] in the 
[Maintenance] menu. Only enter  alphanumeric characters, 
symbols, or spaces in [Encryption Password].
MessageDescription