Canon Ir 3035 User Guide

							Clearing Paper Jams3-3
Troubleshooting
3
NOTE
If paper is jammed in several locations, remove the jammed paper in the order indicated on the touch 
panel display.
1Inspect all paper jam locations indicated on the touch panel display, and 
remove any jammed paper.
If jammed paper tears while it is being removed, be sure to remove any remaining pieces from inside 
the machine.
IMPORTANT
ePaper Drawer 2 (See Paper Drawer 2, in the 
Reference Guide .)
NOTE
Some areas that are shown to have paper jams may not actually have paper jams. However, always 
check all locations indicated on the touch panel display in the order that is given.
a
b
c
d
e
 
						

							Clearing Paper Jams3-4
Troubleshooting
3
a
b
c
d
e
f
 
						

							Clearing Paper Jams3-5
Troubleshooting
3
If there is paper that still needs to be removed, a screen indicating how to clear that paper jam 
appears on the touch panel display. Repeat the procedure from step 1.
NOTE
You do not have to re-enter the number of copies or prints, even if you are printing multiple sets. The 
machine automatically recalculates the number of c opies or prints to make based on the number of 
sheets that have jammed.
g
h
i
 
						

							List of Error Messages3-6
Troubleshooting
3
List of Error Messages
Perform the necessary procedures according to the error code.
NOTE
If a send job is cancelled,  is printed in the Results column on the Send report.
# 001
Cause 1 Differently sized originals were scanned, and the Different Size Originals mode was not set.
Remedy Place your originals, specify the Different Size Originals mode, and try scanning again.
Cause 2 Differently sized originals were scanned in  the 2-Sided mode, and the Different Size Originals 
mode was not set.
Remedy Place your originals, specify the 2- Sided and Different Size Originals modes, and try 
scanning again.
# 009
Cause 1 There is no paper.
Remedy Load paper. (See Paper Drawers, in the  Reference Guide.)
Cause 2 The paper drawer is not inserted correctly into the machine.
 
						

							List of Error Messages3-7
Troubleshooting
3
# 037
Cause Documents could not be received because there was insufficient memory available.
Remedy Erase unnecessary documents and documents wi th errors from memory to increase the 
amount of available memory. 
#099
Cause Copying/printing was interrupted.
Remedy Try copying/printing again.
# 701
Cause 1 The specified Department ID does  not exist, or the password has changed.
 (numeric keys) on the control 
panel, and try again.
Cause 2 The Department ID or password was changed  while the machine was processing a job, or 
 is set to Off.
Remedy Contact your System Manager.
# 703
Cause The hard disk is full, and no more images can be scanned.
Remedy 1 Wait a few moments, and try scanning  again after other send jobs are complete.
Remedy 2 Erase documents stored in inboxes. If the machine still does not operate normally, turn the 
main power OFF, and then back ON again.
# 711
Cause The inbox memory is full.
Remedy Erase the unnecessary documents stored in the inbox.
# 712
Cause The maximum number of document s are already stored in the inbox.
 
						

							List of Error Messages3-8
Troubleshooting
3
# 749
Cause You could not execute the job because a service call message is being displayed.
Remedy Turn the main power OFF, wait for 10 or more seconds, and turn the main power back ON. If 
the machine still does not work normally, turn the main power OFF, disconnect the machine, 
and contact your local authorized Canon dealer.
# 759
Cause An error occurred while s ending the URL of a User Inbox.
Remedy Contact your System Manager.
# 816
Cause Cannot print because the set page limit total has been reached.
Remedy Contact your System Manager.
# 817
Cause A communication error occurred between your machine and a remote copy printer.
Remedy Check the network connection, and try again.  If communication errors continue, contact your 
System Manager.
# 823
Cause Unable to connect to a remote copy printer.
Remedy Check the network connection, and try again. If the machine still does not operate normally,  contact your System Manager.
# 824
Cause A communication error occurred in a remote copy printer.
 
						

							List of Error Messages3-9
Troubleshooting
3
# 825
Cause 1 The Department ID and password set on the host machine do not match those registered in 
the remote copy printers.
Remedy 1 Register your Department ID and password in the remote copy printers.
Remedy 2 Use a remote copy printer in whic h your Department ID and password are registered.
Cause 2 Reserved or current print jobs cannot be performed in the remote copy printer because the 
Department ID and password have been deleted, or the password has been changed.
Remedy Contact your System Manager, or make sure that the Department ID and password set in the host machine match the ones regist ered in the remote copy printer.
# 849
Cause Device information could not be delivered because the client machine is processing a job.
Remedy Try delivering device information again after  the client machine finishes processing the job.
# 850
Cause Device information could not be delivered bec ause a screen relating to the delivered device 
information is being displayed.
 
						

							List of Error Messages3-10
Troubleshooting
3
# 851
Cause 1 There is insufficient memory remaining in the system.
Remedy Check the systems available memory, and delete any unnecessary documents stored in 
inboxes.
Cause 2 The machines memory is full.
Remedy Erase unnecessary documents and documents wi th errors from memory to increase the 
amount of available memory. (See Chapter 6, Receiving Documents, in the  Sending and 
Facsimile Guide , and Chapter 2, Introduction to the Mail Box Functions, in the Copying and 
Mail Box Guide .)
Cause 3 The document cannot be stored because there are more than 1,500 documents in the 
specified inbox.
Remedy If there are a large number of documents,  delete the unnecessary ones from the specified 
inbox.
# 852
Cause An error occurred because the main power switch was turned OFF while a job was being  processed.
 
						

							List of Error Messages3-11
Troubleshooting
3
# 853
Cause 1 When trying to print a large number of pages, the job is not performed due to insufficient memory resources.
Remedy Reduce the number of pages to print, or per form the print job again when no other jobs are 
reserved.
Cause 2 The job could not be process ed, because it was cancelled from the printer driver while the 
print data was being sent to the machine.
Remedy Try printing again.
Cause 3 The spool memory is full  when Use Spooler in Network Settings in System Settings (from the 
Additional Functions screen) is se t to On, therefore, data received from the host could not be 
spooled.
Remedy Set Use Spooler in Network Settings in  System Settings (from the Additional Functions 
screen) to Off, and try sending the print dat a again. (See Chapter 3, Using a TCP/IP 
Network, in the  Network Guide.)
Cause 4 The maximum number of receivable data exceeds the receive limit. (See Chapter 6, 
Receiving Documents, in the  Sending and Facsimile Guide.)
Remedy Try printing the documents again after all current jobs are complete. If you still cannot print, 
check the sent data.
Cause 5 The number of secured documents exceeded t he maximum limit that can be reserved at a 
time.
Remedy Print or erase the secured documents that are stored in the machine, and try printing again.
# 854
Cause Device information could not be delivered bec ause the client machine has Restrictions for 
Receiving Device Info. in Device Information  Delivery Settings in System Settings (from the 
Additional Functions screen) set to On.
 
						

							List of Error Messages3-12
Troubleshooting
3
# 855
Cause Device information could not be delivered because a language that the client machine does 
not support was included in the device information.
Remedy Contact your local authorized Canon dealer.
# 856
Cause The job was cancelled becaus e there was not enough free space on the hard disk to store 
the temporary data.
Remedy Contact your System Manager.
# 857
Cause Data reception timed out, or the job was canceled at the host.
Remedy Check that the network is functioning properly, and then try printing again.
# 858
Cause There is a problem with the print da ta sent from an external application.
Remedy Check the settings of the data sent to the machine, make sure they are compatible with the 
machine, and try sending the data again.
# 859
Cause 1 A compression error occurred with the image data.
Remedy Check the print settings, and try printing again.
Cause 2 An original was not scanned properly, or t he orientation of the original was incorrect.