Canon Ir 2020 User Guide

							List of Error Messages3-7
Troubleshooting
3
DOCUMENT TOO LONG
Cause You have tried to copy an original that is too long for using the feeder.
Remedy Scan it on the platen glass.
DRUM IS NOT SET/INSERT THE DRUM
Cause Drum cartridge has not been installed.
Remedy Contact your local authorized Canon dealer.
FEEDER PAPER JAM/CHECK THE FEEDER
Cause Document jam has occurred in the feeder.
Remedy Open the feeder cover and check for jammed document.
FINISHER PAPER JAM/OPEN LEFT COVER
Cause Paper jam has occurred in the finisher.
Remedy Open the left cover and check for jammed paper.
INITIALIZING...
Cause This message is displayed when the main power is turned ON.
Remedy Wait until the message disappears.
LOAD PAPER
Cause The paper drawer is out of paper, or not inserted correctly.
Remedy Insert the paper drawer as far as it will go or load paper.
 
						

							List of Error Messages3-8
Troubleshooting
3
MEMORY FULL
Cause The machine’s memory is full of scanned documents.
Remedy Divide the original into some stacks and scan them one by one.
NO APPROPRIATE SIZE
Cause Although  is selected when copying, paper of suitable size is not set in 
the paper drawer nor on the stack bypass.
Remedy Select the paper size, or set the copy ratio.
If you press   [Start] while this message is displayed, the paper with the least 
margin is selected automatically and printing starts.
NO CONTROL CARD/INSERT CONTROL CARD
Cause The control card is not inserted into the card reader.
Remedy Insert the control card into the card reader.
NO DOCUMENT/CHECK FEEDER
Cause No document is loaded in the feeder.
Remedy Load a document in the feeder.
OUT OF STAPLES/REPLACE STAPLE CART.
Cause There are only few staples remaining in the staple cartridge.
Remedy Replace the staple cartridge.
OUT OF TONER/CHANGE TONER
Cause The toner cartridge has run out of toner.
Remedy Replace the toner cartridge.
 
						

							List of Error Messages3-9
Troubleshooting
3
OUTPUT TRAY FULL
Cause The output tray is full of paper.
Remedy Remove the prints from the output trays.
OVER PAGE LIMIT/PRESS OK KEY
Cause The machine is set to restrict the printing.
Remedy Enter the Department ID Management menu in the System Settings menu, 
open the  menu and change the maximum number of 
pages that can be printed.
PAPER JAM/OPEN LEFT COVER
Cause An original jam or paper jam has occurred, preventing you from making prints.
Remedy Remove paper from the machine following the guidance. If you open a cover 
during printing, this message also appears. In such a case, open the cover 
again and check if there is any jammed paper. If you find any, remove it, and 
close the cover. Then the message disappears.
PAPER JAM/OPEN LEFT/DRWR COVER
Cause Paper jam has occurred in the optional paper drawer.
Remedy Open the paper drawer’s left cover and check for jammed paper.
REMOVE DOC. ON GLASS
Cause The original remains on the platen glass. 
Remedy Remove the original from the platen glass, and operate the machine again.
 
						

							List of Error Messages3-10
Troubleshooting
3
STAPLE JAM/OPEN FINISHER COVER
Cause A staple jam may have occurred in the Finisher-U1.
Remedy Check if a staple jam has occurred.
STOP KEY PRESSED/PRESS OK KEY
Cause  [Stop] has been pressed while scanning the original using the feeder.
Remedy Press [OK], and set the original again.
SYSTEM ERROR/Exxx*
Cause An error of some kind has occurred in the machine.
Remedy Turn OFF the main power, wait for more than 10 seconds, then turn it ON again. If this does not solve the problem, unplug the machine and contact your local 
authorized Canon dealer.
* xxx stands for a number. 
TONER LOW/PREPARE NEW TONER
Cause Toner is running out.
Remedy Rock the toner cartridge to redistribute the toner evenly inside the cartridge. If 
the message persists, install a new cartridge.
TOO MANY OUTPUTS/CANNOT STAPLE
Cause The machine cannot staple the printouts because too many sheets of paper 
have been printed out.
Remedy The printouts are simply collated without stapling. If necessary, reduce the 
number of pages in the document and print again.
WASTE TONER FULL
Cause The drum cartridge is filled with waste toner.
Remedy Contact your local authorized Canon dealer.
 
						

							CHAPTER
4-1
4Appendix
This chapter provides other useful information.
Multi-functional Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2
Available Paper Stock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-4
 
						

							Multi-functional Operation4-2
Appendix
4
Multi-functional Operation
The iR2020/2016 offers the user many functions, such as printing, scanning, and 
copying, which can be used together. The following table provides you with the 
details of multi-functional operations.
Previous job
Next job
Copy Printer
Scanning dataPrintingReceiving dataPrinting
CopyScanning data – O O O
Printing – – O –
Fa x
Scanning data – O O O
Direct TX – O O O
Memory TX O O O O
Memory RX O O O O
Printing of Auto RX 
Documents––O–
PrinterReceiving data O O O O
Printing – – O –
 
						

							Multi-functional Operation4-3
Appendix
4
–: Unavailable due to the duplicate devices
O:Available
Previous job
Next job
Fax
Scanning 
dataDirect TX Memory TX Memory RX
Printing of 
Auto RX 
Documents
CopyScanning data – – O O O
Printing – – O O –
Fax
Scanning data – – O O O
Direct TX  – – – – O
Memory TX O – – – O
Memory RX O – – – O
Printing of Auto 
RX DocumentsOOOO –
PrinterReceiving dataOOOOO
Printing O O O O –
 
						

							Available Paper Stock4-4
Appendix
4
Available Paper Stock
Paper types and sizes which can be used with this machine are shown in the 
following tables.
*1From 64 g/m2 to 80 g/m2
*2From 81 g/m2 to 90 g/m2
*3From 91 g/m2 to 105 g/m2
*4From 106 g/m2 to 128 g/m2
*5From 75 g/m2 to 90 g/m2
*6Use only A4 transparencies made especially for this machine.
(O: Can be used  ✕: Cannot be used)
IMPORTANT
It is recommended not to use the paper with anything printed on the back.
Paper type
Available loading place (Paper set place)
Paper drawer
(64 g/m2 to 90 g/m2)
Stack bypass
(64 g/m2 to 128 g/m2)
Plain*1OO
Color*1OO
Recycled*1OO
Heavy 1*2OO
Heavy 2*35O
Heavy 3*45O
Bond*5OO
Transparency*65O
Envelopes 5 O
Labels 5 O
 
						

							Available Paper Stock4-5
Appendix
4
NOTE
•For details about how to load paper, see the following pages:
- Paper drawer: “Loading Paper,” in the Reference Guide.
- Stack bypass: “Making Prints Using the Stack Bypass,” in the Reference Guide.
•Paper drawers 2, 3, 4 are optional for iR2016, and drawers 3, 4, for iR2020.
Paper size Width ✕ LengthAvailable loading place (Paper set place)
Paper drawer 1 to 4 Stack bypass
A3 297 mm ✕ 420 mm O O
A4 297 mm ✕ 210 mm O O
A4R 210 mm ✕ 297 mm O O
A5 210 mm ✕ 148 mm O O
A5R 148 mm ✕ 210 mm 5 O
Envelope
ISO-B5 176 mm ✕ 250 mm 5 O
ISO-C5 162 mm ✕ 229 mm 5 O
 US Commercial 10104.7 mm ✕ 241.3 mm 5 O
European DL 110 mm ✕ 220 mm 5 O
Monarch 98.4 mm ✕ 190.5 mm 5 O
Fr ee  S ize95 mm ✕ 148 mm to 
297 mm ✕ 432 mm5O
 
						

							Available Paper Stock4-6
Appendix
4