Canon Imageclass Mf7480 User Guide

Troubleshooting
11‑24

Error CodeDescriptionAction
#0752
(for the 
imageCLASS 
MF7480 only)
The SMTP server name or POP 
server name for e‑mail or I‑fax is 
not correct, or the server is not 
functioning.
–Check the SMTP server name, 
domain name, POP server name, 
and e‑mail address in E‑mail/I‑Fax 
in Network Settings in System 
Settings (from the Additional 
Functions screen).
–
The domain name or e‑mail 
address may not be set.
–Check that the SMTP server is 
operating properly.
–
The network is...

11‑25
Troubleshooting

Error CodeDescriptionAction
#0802
(for the 
imageCLASS 
MF7480 only)
The name of the SMTP server 
or POP server in E‑mail/I‑Fax 
in Network Settings in System 
Settings (from the Additional 
Functions screen) is not correct.
–Check the name of the SMTP 
server or POP server in E‑mail/I‑
Fax in Network Settings in System 
Settings (from the Additional 
Functions screen).
–
The DNS (Domain Name System) 
server name is not correct.
–Check the settings in DNS (Domain 
Name System)...

Troubleshooting
11‑26

Error CodeDescriptionAction
#0812
(for the 
imageCLASS 
MF7480 only)
The POP password setting is incorrect.Check the POP Server password in 
E‑mail/I‑Fax in Network Settings in 
System Settings (from the Additional 
Functions screen).
#0813
(for the 
imageCLASS 
MF7480 only)
The POP Server name setting is 
incorrect.
Check the POP Server name in 
E‑mail/I‑Fax in Network Settings in 
System Settings (from the Additional 
Functions screen).
#0816You have reached the quota for the...

11‑27
Troubleshooting

Error CodeDescriptionAction
#0839
(for the 
imageCLASS 
MF7480 only)
The user name or password for the 
SMTP Authentication (SMTP AUTH) 
in Authentication/Encryption in 
E‑mail/I‑Fax in Network Settings in 
System Settings (from the Additional 
Functions screen) is incorrect.
Check the user name and password 
for SMTP Authentication (SMTP 
AUTH) in Authentication/Encryption 
in E‑mail/I‑Fax in Network Settings in 
System Settings (from the Additional 
Functions screen).
(See...

Troubleshooting
11‑28

If Memory Becomes Full during Scanning
If memory becomes full during the scanning of originals, the following screens appear 
on the touch panel display.
The jobs may not be accepted even if  on the [Device] tab of the System Monitor screen has 
not reached zero percent.
1 
Scan the job again when the current job is 
complete.
 

11‑29
Troubleshooting

Service Call Messages
If a malfunction occurs and the machine cannot operate normally, a screen like the 
one shown below is displayed. Follow the instructions that appear on the touch panel 
display.
If a message like the one shown below appears, follow the procedure described 
below.
Do not connect or disconnect the power cord with wet hands, as this may result in electrical shock.
Always grasp the power plug portion when disconnecting the power cord. Pulling on the power cord...

Troubleshooting
11‑30

1 Turn the main power switch off. 
Allow at least 10 seconds before 
turning the main power switch 
back on.
2 If the machine still does not 
operate normally, turn the main 
power switch off, and then 
disconnect the power cord from 
the wall outlet. Contact Canon 
Authorized Service Facilities or the 
Canon Customer Care Center.
When contacting Canon Authorized Service 
Facilities or the Canon Customer Care Center, 
check the following:
Model name
Problems and status of the...

11‑31
Troubleshooting

If You Cannot Solve a Problem
Customer Support (U.S.A.)
Your machine is designed with the latest technology to provide trouble‑free operation. If 
you cannot solve the problem after having referred to the information in this chapter, or 
if you think your machine needs servicing, contact Canon Authorized Service Facilities or 
the Canon Customer Care Center at 1‑800‑828‑4040 between the hours of 8:00 A.M. to 8:00 
P.M. EST Monday through Friday and 10:00 A.M. to 8:00 P.M. on...

Troubleshooting
11‑32

Please have the following information ready when you contact Canon:
Product name
Serial number: Press  (Serial No.) to check your number.
Place of purchase
Nature of problem
Steps you have taken to solve the problem and the results
If the machine makes strange noises, emits smoke or odd odor, turn off the main power switch immediately, 
disconnect the power cord, and contact Canon Authorized Service Faciliti\
es or the Canon Customer Care Center. 
Do not attempt to disassemble or...

Machine Settings

12
Machine Settings
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