Canon I Sensys Lbp6030b User Guide

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Troubleshooting
If  you encounter problems during installation  of the  printer driver, see  the  following  sections before contacting Canon.
Problems with the Wireless LAN Connection
Problems with the USB Connection
Problems via the Print Server
The printer  that you want does not  appear in [Printer List].Click [Search Again] to  search for  the  printer on  the  network.
Check  whether  the  printer is  ready to  connect to  the  network. Cannot Connect  to the Wireless LAN
Cannot Connect to the Wireless LAN
Check the status  of your  computer.
Have  the  settings of the  computer  and  the  wireless router  been completed?
Are  the  cables of the  wireless router  (including  the  power cord  and  LAN cable) correctly plugged in?
Is  the  wireless router  turned ON?
If the problem persists even after  checking the above: Turn  OFF  all of the  devices,  and  then  turn  them ON again.
Wait for  a while, and  try again to  connect to  the  network.
Check whether the printer  is  turned ON.
If  the  printer is  turned ON, turn  it OFF, and  then  turn  it back ON.
Check the installation  site of the printer  and  the wireless router.Is  the  printer too far from the  wireless router ?
Are  there any obstacles such as walls between  the  printer and  the  wireless router ?
Are  there any appliances such as microwave  ovens  or digital cordless  phones that  emit  radio waves near  the
printer?
Problems with the Wireless  LAN Connection
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							Reset  the wireless LAN settings.
Configuring  Wireless LAN Network Settings
When  you need to manually  set up the connection
If  the  wireless router  is  set up  as described below, enter the  required information  manually.The stealth function is  enabled.
ANY connection refusal is  enabled.
The WEP key  number to  use is  set to  a number from 2  to  4.
The automatically generated  WEP key  (hexadecimal) is  selected.
A function in which the wireless  router refuses  the connection if the SSID  of the device  to  be  connected  is set to  ANY or  is  blank.
When  you need to change the settings  of the wireless router
If  the  wireless router  is  set up  as described below, change the  settings of the  router.
MAC address filtering  is  enabled.
When  only IEEE  802.11n  is  used for  the  wireless communication,  WEP is  selected or the  WPA/WPA2 encryption method is
set to  TKIP.
Installation does not  start.Is  the  printer turned ON?
Are  the  printer and  the  computer  connected correctly via  a USB  cable?  
Connecting via USB
Was the  printer turned ON before you installed the  printer driver ?  If  so, turn  OFF  the  printer and  unplug the  USB  cable, and
then  reinstall the  printer driver.
Installing
Always turn  ON the  printer when the  following  screen is  displayed.
First delete  the  USB  class driver, and  then  reinstall the  printer driver.Deleting  the USB Class DriverInstalling
You cannot find  the print  server to connect  to.
Are  the  print server  and  computer  connected correctly?
Is  the  print server  running ?
Do you have user  rights  to  connect to  the  print server ?  If  you are  not  sure,  consult the  print servers  administrator.
Is  [Network  discovery] enabled ?  (Windows Vista/7/8/Server 2008/Server  2012)
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Problems with the USB Connection
Problems via the Print Server
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							Enabling  [Network discovery]
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Deleting the USB Class Driver
Delete the  USB  class driver  when it is  not  possible to  install the  printer driver  correctly when using a USB  connection.  Note that  even if
you delete  the  USB  class driver, it will  be installed again automatically when you connect the  printer and  your computer  with a USB
cable.
Connect the printer  and  your computer  with a USB cable (Connecting via USB), and  turn  ON the printer.
Log on to the computer  with an administrator account.
Display [Device Manager]. 
Displaying [Device  Manager]
Double -click [Universal Serial  Bus controllers].
Right-click [USB Printing Support],  and  click [Uninstall].
Be careful to delete [USB Printing Support]  only, and  never delete any other  devices or device drivers
Windows  may  not  operate properly  if  you delete  other devices or device drivers.
If [USB Printing Support]  is  not  displayed
[USB  Printing  Support] is  not  displayed if  the  USB  class driver  is  not  installed properly. In this case, close [Device Manager]
without doing anything further.
Click [OK].
Close  [Device Manager].
Unplug the USB cable, and  restart your computer.
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Connecting via USB
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Appendix
The Appendix provides information  you should know,  such as how to  connect the  printer to  your computer, how to  use the  Installation
Guide, disclaimers, and  copyright  information. It also  explains how to  start the  MF/LBP  Network Setup  Tool manually.  Refer to  it as
necessary.
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Connecting the Printer to a Computer
There  are  two ways to  connect the  printer to  a computer: via  wireless LAN, and  via  USB.  Select the  connection method that  best
suits your communication environment and  devices.
Connect  the  printer to  a router  via  wireless communications. Connecting via
Wireless LAN
Connect  the  printer to  a computer  via  a USB  cable. Connecting via USB
The supported connection methods differ  depending on  the  printer you are  using. Refer to  the  e-Manual supplied  with your
printer for  information  about  the  supported connection methods.
Connecting via Wireless  LAN
Connecting via USB
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Connecting via Wireless LAN
Connect  the  printer to  a computer  via  a wireless LAN router. The printer and  the  router  are  connected wirelessly (via radio waves),  so
you do not  need a LAN cable. To make wireless LAN settings,  use the  MF/LBP  Network Setup  Tool from your computer.
Things to Check before  Starting
Configuring  Wireless LAN Network Settings
Have  the  computer  and  the  router  been connected properly ?  For more information, see  the
instruction  manuals  for  the  devices you are  using, or contact the  manufacturer. 
Have the  network settings been completed on  the  computer ?  If  the  network has not  been set
up  properly, you will  not  be able  to  use the  printer on  the  wireless LAN network, even if  you
perform  the  rest  of the  procedure below.
Risk of Information  Leak
If  the  printer is  connected to  an  unsecured network, your personal information  might be leaked to  a third party  because  radio
waves used in wireless communication can go anywhere nearby, even beyond walls.  Use  wireless LAN connection at your own
discretion  and  at your own risk.
Wireless LAN Security Standards
Refer to  the  e-Manual supplied  with your printer for  information  about  the  security standards  supported by the  printer.
The printer does not  come  with a wireless LAN router. Have  one ready as necessary.
The wireless router  must conform to  the  IEEE  802.11b/g/n  standards  and  be able  to  communicate in the  2.4  GHz band. For
more information, see  the  instruction  manual  provided with the  router, or contact the  manufacturer.
If  you are  using the  printer in your office, consult your network administrator.
Log on to the computer  with an administrator account.
Start  the MF/LBP Network  Setup Tool.
There  are  two ways to  start the  MF/LBP  Network Setup  Tool:  Start it from the  CD -ROM/DVD -ROM, and  Start it from a
downloaded  file.
Starting  from the CD - ROM/DVD - ROMStarting  from a Downloaded File
Follow the on-screen  instructions to configure the wireless LAN settings.
Things to  Check before Starting
Configuring Wireless  LAN Network Settings
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							If there is  something  you do  not  understand
Click [Useful  Tips] at the  bottom left  of the  screen to  display troubleshooting tips.
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