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Canon Hf G30 Owners Manual

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Page 161

Troubleshooting
161
The computer does not recognize the camcorder even though the camcorder is connected 
correctly.- Disconnect the USB cable and turn off the camcorder. After a short while, turn it on again and restore the connection.
- Connect the camcorder to a different USB port on the computer.
Cannot save MP4 movies or photos on my computer - When the memory card contains too many MP4 movies and photos combined (Windows – 2,500 or more, Mac OS – 1,000 or more), you may not be able to transfer...

Page 162

Troubleshooting
162
List of Messages
Refer to List of Messages for Wi-Fi Functions  (A 165) for a list of messages related to Wi-Fi functions 
and List of Messages for Web Services  (A  167) for messages related to Web services when using 
Wi-Fi functions.
Accessing the memory card.   Do not remove the memory card. - You opened the double memory card slot cover while the camcorder was accessing the memory card or the camcorder started accessing the memory card as you opened the double 
memory card slot...

Page 163

Troubleshooting
163
Cannot record- There is a problem with the memory card. If this message appears often without apparent reason, contact a Canon Service Center.
Cannot record   Check the memory card - There is a problem with the memory card. Save your recordings ( A108) and initialize the 
memory card using the [Complete Initialization] option ( A36). If the problem persists, use a 
different memory card.
Cannot record movies on this memory card - Movies cannot be recorded on a 64 MB or smaller memory...

Page 164

Troubleshooting
164
Mem. Card   Unable to recognize the data- The memory card contains scenes recorded using a video configuration that is not supported (PAL or SECAM). Play back the recordings in the memory card with the device originally used 
to record them.
Memory card A/B writing error  Attempt to recover the data? (Can take up to 3 min.) - This message will appear the next time you turn on the camcorder if power supply was accidentally interrupted while the camcorder was writing to the memory card....

Page 165

Troubleshooting
165
List of Messages for Wi-Fi Functions
Refer also to the instruction manual of your access point and other devices you will use. Scene recorded using another device. Cannot copy the scene.
Scene recorded using another device. Cannot divide the scene.- Scenes that were not recorded with this camcorder cannot be copied or divided with this camcorder.
Some scenes could not be deleted - Movies that were protected/edited with other devices and then transferred to a memory card connected to...

Page 166

Troubleshooting
166
Memory card cover is open- The double memory card slot cover was opened while the memory card was being accessed. Stop the Wi-Fi function in use and end the Wi-Fi connection.
Multiple access points detected. Try the operation again. - There are multiple access points sending out a WPS signal at the same time. Try the operation again later or perform setup using the [WPS: PIN Code] or [Search for Access Points] option 
(A 138).
No access points found - The access point set in the...

Page 167

Troubleshooting
167
List of Messages for Web Services
Wi-Fi connection terminated- Cordless phones, microwave ovens, refrigerators and other appliances may interfere with the wireless signal. Try using the camcorder in a location farther away from such appliances.
- The camcorder may not be able to connect to the access point if too many devices are  accessing it. After a short while, establish the connection again.
Wi-Fi error   Incorrect authentication method - Make sure the camcorder and access point...

Page 168

Troubleshooting
168
This image cannot be sent- You attempted to send a type of recording or a file with a size that is not supported by the selected Web service. Check the recording before sending.
Try again - An error occurred when connecting to the CANON iMAGE GATEWAY server or the server is temporarily down. End the Wi-Fi connection and try again.
COPY  

Page 169

Handling Precautions
169
Handling Precautions
Camcorder
Be sure to observe the following precautions to ensure maximum performance. 
•Save your recordings periodically.  Make sure to transfer your recordings to an external device 
such as a computer or digital video recorder ( A108) and save them on a regular basis. This will 
protect your important recordings in case of damage and create more free space on the memory 
card. Canon shall not be liable for any data loss. 
• Do not carry the camcorder by...

Page 170

Handling Precautions
170
• When mounting the camcorder on a tripod, make sure that the tripod’s fastening screw is shorter than 6.5 mm (0.26 in.). Using 
other tripods may damage the camcorder.
• When recording movies, try to get a calm, stable picture.  
Excessive camcorder movement while shooting and extensive use 
of fast zooms and panning can result in jittery scenes. In extreme 
cases, the playback of such scenes may result in visually induced 
motion sickness. If you experience such a reaction,...
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