Canon Hf G30 Owners Manual

							Troubleshooting
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The computer does not recognize the camcorder even though the camcorder is connected 
correctly.- Disconnect the USB cable and turn off the camcorder. After a short while, turn it on again and restore the connection.
- Connect the camcorder to a different USB port on the computer.
Cannot save MP4 movies or photos on my computer - When the memory card contains too many MP4 movies and photos combined (Windows – 2,500 or more, Mac OS – 1,000 or more), you may not be able to transfer photos to a computer. 
Try using a card reader to transfer the photos on the memory card.
Wi-Fi Functions
Refer also to the instruction manual of your access point and other devices you will use.
Cannot connect with the access point.
- Check that the access point is working correctly.
- The effective communication range between the camcorder and access point may vary depending on the strength of the wireless signal. Try using the camcorder closer to the access 
point.
- Cordless phones, microwave ovens, refrigerators and other appliances in the line of sight  between the access point and the camcorder may interfere with the wireless signal. Try using 
the camcorder in a location farther away from such appliances.
- Wi-Fi networks with a stealth function that do not broadcast their network name (SSID) will not  be detected by the camcorder during the Wi-Fi network setup. Perform the setup manually 
(A 140) or turn off the stealth function of the access point.
- The wireless router is using a Wi-Fi channel not supported by the camcorder. Refer to  About 
available Wi-Fi frequencies and channels  (A  184) and change the channel setting in the 
wireless router so that it uses a channel supported by the camcorder.
Wireless playback on a computer or similar device is not smooth. - Playback may not be smooth depending on the access point’s settings and capability.
- Connect the computer or similar device to the access point using a LAN cable.
- Remove any objects between the camcorder and access point that may interfere with the wireless signal.
- Move the camcorder closer to the access point.
- Turn off the wireless functions of other wirele ss devices other than the computer or similar 
device being used for playback.
- Switch the wireless router to IEEE 802.11n.  Refer to its instruction manual for details.
- If these do not solve the issue, the cause may be due the device or conditions unique to the  surrounding area. Use the supplied High Speed HDMI cable to connect the camcorder to a TV 
(A 174).
The wireless connection was interrupted while transferring files. - Incomplete files may remain at the transfer destination. If incomplete files remain at the transfer destination, check the content and make sure they are safe to delete before deleting them.
- Select [New Files] and perform the file transfer again.
Cannot connect a Wi-Fi-enabled external device wirelessly to the camcorder. -Use the  q >  [Reset All] setting to reset the camcorder. The camcorder's SSID will return 
to the default setting and the password will return to not being configured so set the password 
again. Then, delete the previous network settings from the external device and try connect it to 
the camcorder.
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List of Messages
Refer to List of Messages for Wi-Fi Functions  (A 165) for a list of messages related to Wi-Fi functions 
and List of Messages for Web Services  (A  167) for messages related to Web services when using 
Wi-Fi functions.
Accessing the memory card.   Do not remove the memory card. - You opened the double memory card slot cover while the camcorder was accessing the memory card or the camcorder started accessing the memory card as you opened the double 
memory card slot cover. Do not remove the memory card until this message disappears.
Back up recordings regularly - This message may appear when you turn on the camcorder. In the event of a malfunction, recordings may be lost so back up your recordings regularly.
Battery pack is not compatible.  Turning off the camcorder. - A battery pack not recommended by Canon for use with this camcorder was attached and the camcorder was turned on. The camcorder will automatically turn off in 4 seconds.
Cannot communicate with the battery pack.    Continue using this battery pack?
- You attached a battery pack that is not recommended by Canon for use with this camcorder.
- If you are using a battery pack recommended by Canon for use with this camcorder, there may  be a problem with the camcorder or battery pack. Consult a Canon Service Center.
Cannot convert scenes recorded at 59.94P - Scenes that were recorded with a recording mode of 28 Mbps LPCM (59.94P), 28 Mbps (59.94P) or 35 Mbps (59.94P) cannot be converted.
Cannot convert the scene - The camcorder cannot convert scenes that were recorded using a video configuration that is not supported (PAL or SECAM).
- You cannot convert scenes that were recorded or edited using another device and then  transferred to a memory card connected to a computer.
- MP4 scenes recorded with a recording mode of 4 Mbps can only be converted to MP4 movies  with a recording mode of 4 Mbps or 3 Mbps. Similarly, MP4 scenes recorded with a recording 
mode of 3 Mbps can only be converted to MP4 movies with a recording mode of 3 Mbps.
Cannot divide the scene.   Initialize only using the camcorder. - The scene could not be divided because the camcorder’s internal scene management data log is full. Save your recordings ( A108) and initialize the memory card ( A36). Try dividing the 
scene again.
- Use the supplied software to save the scene and divide it on the computer.
Cannot join 23.98P and 29.97P scenes to convert them
Cannot join 59.94i and 23.98P scenes to convert them
Cannot join PF29.97 and 23.98P scenes to convert them - The combination of scenes you are trying to convert do not allow for joining scenes due to the scenes' frame rate settings. Convert the scenes to MP4 without joining them.
Cannot play back - Movies cannot be played back from a 64 MB or smaller memory card. Use a recommended memory card ( A35).
Cannot play back   Check the memory card - There is a problem with the memory card. Save your recordings ( A108) and initialize the 
memory card using the [Complete Initialization] option ( A36). If the problem persists, use a 
different memory card.
Cannot play back   Initialize only using the camcorder - The memory card in the camcorder was initialized using a computer. Initialize the memory card with this camcorder ( A36).
 (in alphabetical order)
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Cannot record- There is a problem with the memory card. If this message appears often without apparent reason, contact a Canon Service Center.
Cannot record   Check the memory card - There is a problem with the memory card. Save your recordings ( A108) and initialize the 
memory card using the [Complete Initialization] option ( A36). If the problem persists, use a 
different memory card.
Cannot record movies on this memory card - Movies cannot be recorded on a 64 MB or smaller memory card. Use a recommended memory card ( A35).
Cannot trim the scene - MP4 movies that were copied to a memory card with a larger cluster size than the memory card they were recorded on cannot be trimmed.
- MP4 movies that were recorded or copied using other devices cannot be trimmed.
Charge the battery pack - Battery pack is exhausted. Charge the battery pack.
Check the memory card - Cannot access the memory card. Check the memory card and make sure it is inserted correctly.
- A memory card error occurred. The camcorder cannot record or display the image. Try  removing and reinserting the memory card, or use a different memory card.
- You inserted a MultiMedia Card (MMC) into the camcorder. Use a recommended memory card  (A 35).
- If after the message disappears,  6/7  appears in red, perform the following: Turn off the 
camcorder and remove and reinsert the memory card. If  6/7  turns back to green you can 
resume recording/playback. If the problem persists, save your recordings ( A108) and 
initialize the memory card ( A36).
Do not disconnect the power source.    Do not disconnect the USB cable unless you first use 
the computer to safely end the connection. - When the camcorder is in   mode and is connected to the computer with the supplied USB cable, the camcorder cannot be operated. Disconnecting the USB cable or power source while 
this message appears may result in permanent loss of the recordings on the memory card. Use 
the computer's Safely Remove Hardware function to end the connection and disconnect the 
USB cable before using the camcorder.
File name error - The folder and file numbers have reached their maximum value. Set    > [File Numbering] 
to [Reset] and delete all the MP4 movies ( A98) and photos ( A107) on the memory card or 
initialize it ( A36).
Initialize only using the camcorder - Initialize the memory card with this camcorder ( A36).
May not be possible to record movies on this memory card - You may not be able to record movies on a memory card without a Speed Class rating or rated SD Speed Class 2. Replace the memory card with one rated SD Speed Class 4, 6 or 10.
Mem. Card   Number of scenes already at maximum - The memory card already contains 3,999 scenes (the maximum number of scenes for AVCHD movies); no further scenes can be copied onto the memory card. Delete some scenes ( A98) 
to free some space.
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							Troubleshooting
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Mem. Card   Unable to recognize the data- The memory card contains scenes recorded using a video configuration that is not supported (PAL or SECAM). Play back the recordings in the memory card with the device originally used 
to record them.
Memory card A/B writing error  Attempt to recover the data? (Can take up to 3 min.) - This message will appear the next time you turn on the camcorder if power supply was accidentally interrupted while the camcorder was writing to the memory card. Select [Recover] 
to try to recover the recordings. If you inserted a memory card that contains scenes recorded 
using another device, we recommend that you select [No].
Memory card cover is open - After inserting a memory card, close the double memory card slot cover.
Memory card is full - The memory card is full. Delete some recordings ( A98, 107) to free some space or replace 
the memory card.
Memory card is write-protected - The LOCK switch on the memory card is set to prevent accidental erasure. Change the position of the LOCK switch.
Need to recover files from the memory card.   Change the position of the LOCK switch on the 
memory card. - This message will appear the next time you turn on the camcorder if power supply was accidentally interrupted while the camcorder was writing on the memory card and later the 
position of the card's LOCK switch was changed to prevent erasure. Change the position of the 
LOCK switch.
No memory card - Insert a compatible memory card into the camcorder ( A35).
No photos - There are no photos to play back.
No scenes - There are no scenes on the memory card selected.
Not enough available space - Delete some recordings to free some space (A 98, 107).
- Set the recording mode to 5 Mbps for AVCHD movies or 3 Mbps for MP4 movies.
- The available space on the memory card is less than the size of the recordings you are trying to  copy. Delete some recordings to free some space ( A98, 107) or reduce the number of 
recordings to copy.
Number of scenes already at maximum - The number of scenes on the memory card has reached 3,999 (the maximum number of scenes for AVCHD movies). Delete some scenes ( A98) to free some space.
Recording was stopped due to insufficient write speed of the memory card - The write speed of the memory card was too slow so recording was stopped. Replace the memory card with one rated SD Speed Class 4, 6 or 10.
- When the recording mode is 28 Mbps LPCM (59.94P), 28 Mbps (59.94P) or 35 Mbps (59.94P),  you must use a memory card rated SD Speed Class 6 or 10.
- When recoding movies using slow & fast motion , you must use a memory card rated SD Speed 
Class 10.
- After repeatedly recording, deleting and editing scenes (fragmented memory), it will take longer  to write data on the memory card and recording may stop. Save your recordings ( A108) and 
initialize the memory card ( A36).
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							Troubleshooting
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List of Messages for Wi-Fi Functions
Refer also to the instruction manual of your access point and other devices you will use. Scene recorded using another device. Cannot copy the scene.
Scene recorded using another device. Cannot divide the scene.- Scenes that were not recorded with this camcorder cannot be copied or divided with this camcorder.
Some scenes could not be deleted - Movies that were protected/edited with other devices and then transferred to a memory card connected to the computer cannot be deleted with this camcorder.
Some scenes were recorded using another device and cannot be copied. - Scenes that were not recorded with this camcorder cannot be copied.
Task in progress.   Do not disconnect the power source. - The camcorder is updating the memory card. Wait until the operation ends and do not disconnect the compact power adapter or remove the battery pack.
This photo cannot be displayed - You may not be able to display photos taken with other devices or image files created or edited on a computer and then transferred to a memory card connected to the computer.
To record video on this memory card, it is recommended to use a video quality setting other 
than [59.94P Recording]. - When using a memory card rated SD Speed Class 2 or 4, you may not be able to record movies if you use a recording mode of 28 Mbps LPCM (59.94P), 28 Mbps (59.94P) or 35 Mbps 
(59.94P).
To use this function change the camera mode to Manual or Cinema -C , the CUSTOM dial ( A91) and some of the functions that can be assigned to the 
assignable buttons ( A92) cannot be used in   mode. Set the mode switch to  n ( 
mode) or E (  mode) to use them.
Too many photos and MP4 movies.   Disconnect the USB cable. - Disconnect the USB cable. Try using a memory card reader or decrease the number of photos and MP4 movies on the memory card to fewer than 2,500 (Windows), or 1,000 (Mac OS). 
- If a dialog box appeared on the computer sc reen, close it. Disconnect the USB cable, and 
restore the connection after a short while.
Unable to recognize the data - The camcorder cannot recognize data that was recorded using a video configuration that is not supported (PAL or SECAM).
Unable to recover data - Could not recover a corrupted file. Save your recordings (A 108) and initialize the memory 
card using the [Complete Initialization] option ( A36).
Another user is already controlling the camcorder. Try again later. - This message appears on the screen of the Wi-Fi device. Multiple Wi-Fi devices are trying to connect with the camcorder. Make sure only one Wi-Fi device is trying to connect and then 
touch Retry.
IP address conflict - Change the camcorder’s IP address to avoid any conflict with devices connected to the same network. Alternatively, change the IP address of the conflicting device.
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							Troubleshooting
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Memory card cover is open- The double memory card slot cover was opened while the memory card was being accessed. Stop the Wi-Fi function in use and end the Wi-Fi connection.
Multiple access points detected. Try the operation again. - There are multiple access points sending out a WPS signal at the same time. Try the operation again later or perform setup using the [WPS: PIN Code] or [Search for Access Points] option 
(A 138).
No access points found - The access point set in the camcorder could not be found.
- Cordless phones, microwave ovens, refrigerator s and other appliances may interfere with the 
wireless signal. Try using the camcorder in a location farther away from such appliances.
- Make sure that you use the access point’s SSID for the camcorder’s Wi-Fi settings ( A139).
- If the access point is using MAC address filtering, enter the camcorder’s MAC address in the  access point’s configuration screen.
Unable to access configuration files - Turn off the camcorder. After a short while, turn it on again. If the problem persists contact a Canon Service Center.
Unable to complete WPS. - Turn off the camcorder and access point. After a short while, turn them on again and try again. If the problem persists, perform setup using the [Search for Access Points] option ( A138).
Unable to complete WPS. Try the operation again. - Some access points require pressing and holding the Wi-Fi Protected Setup (WPS) button. For details, refer to the instruction manual of your access point.
- Make sure to touch [OK] on the camcorder’s screen within 2 minutes of activating the Wi-Fi  Protected Setup signal on the access point, whether by pressing the button or by entering the 
PIN code.
Unable to connect - Cordless phones, microwave ovens, refrigerator s and other appliances may interfere with the 
wireless signal. Try using the camcorder in a location farther away from such appliances.
Unable to obtain an IP address - If you are not using a DHCP server, connect using the [Manual Setup] option and enter the IP address using the [Manual] option ( A140).
- Turn on the DHCP server. If it is already on, make sure it is functioning properly.
- Make sure the address range for the DHCP server is sufficient.
- Turn on the DNS server. If it is already on, make sure it is functioning properly.
- Make sure that the DNS server’s IP address and the name for that address are correctly  configured.
- Set the DNS server’s IP address in the camcorder.
- If you are not using a DNS server, set the DNS address to [0.0.0.0].
- If you are using a wireless gateway router, make sure all of the devices in the network, including  the camcorder, are configured with the correct gateway address.
Wi-Fi authentication unsuccessful - Make sure the camcorder and access point are using the same authentication/encryption method and encryption key.
- If the access point is using MAC address filtering, enter the camcorder’s MAC address in the  access point’s configuration screen.
Wi-Fi cannot be used while the wireless microphone is attached - The camcorder’s Wi-Fi functions cannot be used while the optional WM-V1 Wireless Microphone is connected to the camcorder. Disconnect the microphone from the MIC terminal 
and turn it off.
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List of Messages for Web Services
Wi-Fi connection terminated- Cordless phones, microwave ovens, refrigerators and other appliances may interfere with the wireless signal. Try using the camcorder in a location farther away from such appliances.
- The camcorder may not be able to connect to the access point if too many devices are  accessing it. After a short while, establish the connection again.
Wi-Fi error   Incorrect authentication method - Make sure the camcorder and access point are correctly configured.
- Make sure the camcorder and access point are using the same authentication/encryption method and encryption key.
- If the access point is using MAC address filter ing, enter the camcorder’s MAC address in the 
access point’s configuration screen.
Wi-Fi error   Incorrect encryption key - The encryption key (password) is case sensitive so make sure to enter it correctly.
Wi-Fi error   Incorrect encryption method - Make sure the camcorder and access point are using the same authentication/encryption method.
- If the access point is using MAC address filter ing, enter the camcorder’s MAC address in the 
access point’s configuration screen.
Wireless communication is not working correctly - Cordless phones, microwave ovens, refrigerators and other appliances may interfere with the wireless signal. Try using the camcorder in a location farther away from such appliances.
- Turn off the camcorder and access point. After a short while, turn them on again and perform  the Wi-Fi network setup again. If the problem persists contact a Canon Service Center.
Check network settings - The network settings in the camcorder are not correctly configured. Check the connection point, SSID and other network settings.
Connect to a computer and use supplied software to set up   This service may not be available 
in your region - To use Web services, set in the camcorder the settings saved on CANON iMAGE GATEWAY. Install ImageBrowser EX and CameraWindow in your computer and configure the settings 
using CANON iMAGE GATEWAY.
Connect to a computer and use the supplied software to set again - An error occurred when connecting to the CANON iMAGE GATEWAY server. Check the settings saved on CANON iMAGE GATEWAY and set them again in the camcorder.
Insufficient space on server - You have exceeded the amount of data you can save on the CANON iMAGE GATEWAY server. Delete some data to free some space.
Movie must be less than X min. - You attempted to send a movie whose length exceeds the maximum length allowed by the Web service (the maximum length differs according to the Web service). Shorten the movie and 
try sending it again.
Server busy   Try again later - The CANON iMAGE GATEWAY server is busy due  to a high number of users trying to connect 
to the server. End the Wi-Fi connection and try again later.
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This image cannot be sent- You attempted to send a type of recording or a file with a size that is not supported by the selected Web service. Check the recording before sending.
Try again - An error occurred when connecting to the CANON iMAGE GATEWAY server or the server is temporarily down. End the Wi-Fi connection and try again.
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							Handling Precautions
169
Handling Precautions
Camcorder
Be sure to observe the following precautions to ensure maximum performance. 
•Save your recordings periodically.  Make sure to transfer your recordings to an external device 
such as a computer or digital video recorder ( A108) and save them on a regular basis. This will 
protect your important recordings in case of damage and create more free space on the memory 
card. Canon shall not be liable for any data loss. 
• Do not carry the camcorder by the OLED panel. Be careful when closing the OLED panel. When  using a wrist strap, do not allow the camcorder to swing and hit an object.
• Handle the touch screen with care.  Do not apply excessive force and do not use ballpoint pens or 
other hard-tipped tools to operate the touch screen. This may damage the touch screen’s surface. 
• Do not attach protective film on the touch screen. The camcorder features a capacitive touch  screen so you may not be able to correctly operate the touch screen with an additional protective 
layer.
• Do not hold the camcorder in the same posture for long periods of times as this may cause low- temperature contact burns. Even if the camcorder does not feel too hot, prolonged contact with the 
same body part may cause skin redness or blistering. The use of a tripod is recommended for 
people with circulation problems or very sensitive skin, or when using the camcorder in very hot 
places.
• Do not leave the camcorder in places subject to high temperatures (like the inside of a car parked  under direct sunlight), or high humidity.
• Do not use the camcorder near strong electromagnetic fields such as above TVs, near plasma TVs  or mobile phones.
• Do not use the camcorder’s Wi-Fi functions inside hospitals, medical clinics or onboard aircraft. In  addition, do not use them near medical equipment or sensitive electronic devices as it may affect 
their performance. In the case of pacemakers, keep the camcorder at least 22 cm (8.7 in.) away 
from the device.
• The camcorder’s Wi-Fi functions may be subject to interference from devices such as cordless  phones and microwave ovens. Keeping as much distance as possible from these devices or using 
the camcorder’s Wi-Fi functions at a different time of day may reduce such interference.
• Do not point the lens or viewfinder at strong light sources. Do not leave the camcorder pointed at a  bright subject.
• Do not use or store the camcorder in dusty or sandy places. The camcorder is not waterproof –  avoid also water, mud or salt. If any of the above should get into the camcorder it may damage the 
camcorder and/or the lens.
• Be careful of heat generated by lighting equipment.
• Do not disassemble the camcorder. If the camcorder does not function properly, consult qualified  service personnel.
• Handle the camcorder with care. Do not subject the camcorder to shocks or vibration as this may  cause damage.
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• When mounting the camcorder on a tripod, make sure that the tripod’s fastening screw is shorter than 6.5 mm (0.26 in.). Using 
other tripods may damage the camcorder.
• When recording movies, try to get a calm, stable picture.  
Excessive camcorder movement while shooting and extensive use 
of fast zooms and panning can result in jittery scenes. In extreme 
cases, the playback of such scenes may result in visually induced 
motion sickness. If you experience such a reaction, stop the playback immediately and take a rest 
break as necessary.
Long-term storage 
If you do not intend to use the camcorder for a long time, store it in a place free of dust, in low 
humidity, and at temperatures not higher than 30 °C (86 °F).
Battery Pack
• Dirty terminals may cause a poor contact between the battery pack and the camcorder. Wipe the  terminals with a soft cloth.
Long-term storage 
• Store battery packs in a dry place at temperatures no higher than 30°C (86°F). 
• To extend the battery life of the battery pack, discharge it completely before storing it.
• Charge and discharge all your battery packs fully at least once a year.
Remaining battery time
When you are using a battery pack that is compatible with Intelligent System, if the remaining battery 
time displayed is not correct, charge the battery pack fully. Still, the correct time may not be displayed 
after a large number of repeated uses, if a fully charged battery pack is left unused, or if a battery pack 
is used for long periods of time in high temperatures. Use the time shown on the screen as an 
approximation.
DANGER!
Treat the battery pack with care.
• Keep it away from fire (or it might explode).
• Do not expose the battery pack to temperature higher than 60 °C (140 °F). Do not leave it near a  heater or inside a car in hot weather.
• Do not try to disassemble or modify it.
• Do not drop it or subject it to shocks.
• Do not get it wet.
6.5 mm
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