Canon Faxphone L75 Laser Fax Printer Users Guide

Chapter 13 Troubleshooting13-3
Troubleshooting
Paper Jams
When paper jams in the machine, the LCD displays CLEAR PAPER JAM.Try clearing
the jam by following the procedure in 
Jams in the Paper Delivery Slotsbelow. If this
does not clear the jam, follow the procedure in 
Jams Inside the Machine.
Jams in the Paper Delivery Slots
Follow this procedure to clear a paper jam in the paper delivery slots:
n
You do not need to unplug your machine when clearing paper jams.
1Gently pull any jammed paper out of
the...

13-4Troubleshooting Chapter 13
2Hold the cartridge by its handle
and remove it from the machine.
•To avoid exposing the cartridge to light,
place it in its protective bag or wrap it in
a thick cloth.
3Move the paper release lever back.
c
•The fixing assembly becomes
extremely hot when the machine
is in use. Be very careful not to
touch it so as to avoid injury.
•Be careful not to touch the
transfer charging roller since
this adversely affects print
quality.
DO  NOT TOUCH THE 
FIXING ASSEMBLY
DO  NOT...

Chapter 13 Troubleshooting13-5
Troubleshooting
4Locate the paper jam and clear it as
explained on the following pages.
zMulti-purpose tray area:
Hold the machine steady and carefully pull
the jammed paper straight out from
the machine.
•Do this carefully to prevent tearing the
jammed paper. If you do tear it, be sure
to remove any torn pieces from the
machine since these will cause paper to
jam again.
•The toner on the paper will not have
been fixed to the paper yet, so remove
the jammed paper carefully...

13-6Troubleshooting Chapter 13
xFixing assembly area:
Top edge of the jammed paper in
the fixing assembly:
Push the jammed paper back q, then 
pull it carefully toward you to remove it
w.
c
The fixing assembly becomes
extremely hot when the machine
is in use. Be very careful not to
touch it so as to avoid injury.
Top edge of the jammed paper 
has passed through the fixing
assembly:
Pass the jammed paper under the 
roller.
Use both hands to carefully pull out 
the jammed paper.
•Do this carefully to...

Chapter 13 Troubleshooting13-7
Troubleshooting
5When you are finished, reinsert the 
cartridge. Hold the cartridge by its
handle and insert it into the machine
as far as it will go, making sure that its
tabs are aligned with the rails inside
the machine.
•Always hold the cartridge by its handle.
6Move the paper release lever forward.
7Use both hands to close the front 
cover.
8Reload paper in the multi-purpose tray
(1
p.2-16).
n
If you are experiencing repeated paper jams, it may be due to the paper you...

13-8Troubleshooting Chapter 13 AUTO REDIAL
BUSY/NO SIGNAL
CHANGE CARTRIDGE—
#018
—The machine is waiting to
redial the other party’s
fax number because the
line was busy or the
other party did not
answer when you tried to
send the document.
The fax/telephone
number you dialed is
busy.
The fax number dialed
was incorrect.
The other party’s fax
machine is not working.
The other party is not
using a G3 fax machine.
The telephone line type
setting on your machine
is incorrect.
The receiving fax
machine did...

Chapter 13 Troubleshooting13-9
Troubleshooting
CHANGE CARTRIDGE
(
Continued)
CHECK COVER
CHECK DOCUMENT
CHECK PAPER SIZE
CHECK POLLING ID
CHECK PRINTER—
#001
—
#021
#008
—The cartridge is empty.
The front cover is open.
A document is jammed in
the ADF.
The size of the paper in
the multi-purpose tray
and that specified in the
PAPER SIZEsetting are
different.
The subaddress and/or
password do not match
the settings on the other
party’s fax machine.
No subaddress and/or
password has been
entered on the...

13-10Troubleshooting Chapter 13
CHK SUBADDR/PSWD
CLEAR PAPER JAM
DOC. TOO LONG
ECM RX
ECM TX
LOAD PAPER#083/102
—
#003
—
—
—You attempted to send a
document or poll another
fax machine with the
incorrect subaddress
and/or password.
There is a paper jam.
The document is longer
than 39.4 inches 
(1 meter).
The machine is receiving 
a fax using Error
Correction Mode (ECM).
The machine is sending
a fax using Error
Correction Mode (ECM).
The multi-purpose tray is
empty.Contact the other party to
check their...

Chapter 13 Troubleshooting13-11
Troubleshooting
MEMORY FULL
MEMORY USED 
nn%
NO RX PAPER
NO TEL #
NOT AVAILABLE
PSWD POLL REJECT
#037
—
#012
#022
—
#084The machine’s memory
is full because it has
received too many
documents, or a very
long or detailed
document.
The machine’s memory
is full because you tried
to send too many pages
at once, or a very long or
detailed document.
Shows the percentage 
of memory currently 
in use.
The other party’s fax
machine is out of paper
or its memory is full.
The...

13-12Troubleshooting Chapter 13
PSWD TX REJECTED
REC’D IN MEMORY
SELECT POL REJCT
SUBADD TX REJECT
TX/RX CANCELLED
TX/RX NO. 
nnnn
TX/RX NO. nnnn
SCANNING P.nnn
MEMORY FULL
(Three messages toggle.)
#081
—
#082
#080
—
—
—You attempted to send a
document with a
password, but the other
party’s fax machine does
not support reception
with a password.
The machine received
the fax in memory
because paper or toner
ran out, or a paper jam
occurred during
reception.
The loaded paper size
may not match the size
of...