Canon EOS 6D Instruction Manual

361
Troubleshooting Guide
 If you use a non-Canon flash unit wi th Live View shooting, set 
[A 2: Silent LV shoot. ] to [Disable] (p.190).
  If you use a flash unit other than an EX-series Speedlite, the flash 
will always be fired at full output (p.171).
  When the [ Flash metering mode ] flash Custom Function is set to 
[TTL  ] (autoflash), the flash will always be fired at full output 
(p.177).
  If flash exposure compensation has already been set with the 
Speedlite, flash exposure compensation...

Troubleshooting Guide
362
 Under the [ 53] tab, if you set [ Wi-Fi] to [Enable], you cannot shoot 
movies. Before shooting movies, set [ Wi-Fi] to [Disable ].
  If the card’s writing speed is slow, movie shooting may stop 
automatically. If the compression method is set to [ IPB], use a card 
with a reading/writing speed of at least 6 MB per sec. If the 
compression method is set to [ ALL-I (I-only)], use a card with a 
reading/writing speed of at least 20 MB per sec (p.3). To find out 
the card’s...

363
Troubleshooting Guide
 If you shoot a movie when [ Maximum: 25600] is set with [ISO 
speed range] and ISO speed is set  to ISO 16000/20000/25600, 
the ISO speed will switch to ISO 12800 (during movie shooting 
with manual exposure). Even if  you switch back to still photo 
shooting, the ISO speed will not re vert to the original setting.
  If you shoot a movie when 1. L (ISO 50) or 2. H1 (ISO 51200)/H2 
(ISO 102400) is set, the ISO sp eed setting will switch to 1. ISO 
100 or 2. H (ISO 25600)...

Troubleshooting Guide
364
 Setting a lower image quality for still photos and shooting fewer 
continuous still photos may resolve the problem.
  Shooting still photos during  movie shooting will cause a 
discrepancy between the actual  time and time code. When you 
want to edit a movie using time  code, it is recommended not to 
shoot still photos during movie shooting.
  If the camera is connected to a printer, a computer, or a GPS 
receiver, etc. with an interfac e cable, Wi-Fi cannot be set ([5 3]...

365
Troubleshooting Guide
 In Basic Zone modes, certain tabs and menu options are not 
displayed. Set a Creative Zone mode (p.51).
  Set the color space to sRGB. If Adobe RGB is set, the first 
character will be an underscore (p.140).
  If the card already contains re corded images, the image number 
may not start from 0001 (p.136).
  Make sure the correct date and time has been set (p.36).
  Check the time zone and daylight savings time settings (p.36, 37).
  The shooting date and time does not  appear...

Troubleshooting Guide
366
 If the LCD monitor is dirty, use a soft cloth to clean it.
  In low or high temperatures, th e LCD monitor display may seem 
slow or may look black. It will return to normal at room 
temperature.
  [Eye-Fi settings ] will appear only when an  Eye-Fi card is inserted 
in the camera. If the Eye-Fi card  has a write-protect switch set to 
the LOCK position, you will not be able to check the card’s 
connection status or disable Ey e-Fi card transmission (p.339).
  [3 3: Highlight...

367
Troubleshooting Guide
 If you operate the camera’s dials  or lens during movie shooting, 
the operation noise will also be recorded. Using an external 
microphone (commercially available) is recommended (p.219).
 
During autoexposure movie shooting, if there is a drastic change in the 
exposure level, the recording will st op momentarily until the brightness 
stabilizes. If this h appens, shoot with <
a> shooting mode (p.208).
 Use the stereo AV cable that came with the camera (p.264).
  Make sure...

Troubleshooting Guide
368
 c JPEG images and  1/41 /61 images cannot be resized 
with the camera (p.277).
  If you selected [ Clean nowf], the shutter will make a noise, but 
no picture is taken (p.280).
  If you repeatedly turn the power switch < 1> /  at a short 
interval, the < f> icon may not be displayed (p.34).
  What is displayed on the screen differs depending on the printer. 
This instruction manual lists all the printing effects available 
(p.290).
  Under the [ 53] tab, if [Wi-Fi ] is set to...

369
Troubleshooting Guide
 Install the provided software (E OS DIGITAL Solution Disk CD-
ROM) on the computer (p.392).
  Check that EOS Utility’s top screen is displayed.
  Under the [5 3] tab, if [Wi-Fi ] is set to [Enable], the camera cannot 
connect to a computer. Set [ Wi-Fi] to [Disable], then connect the 
camera to the computer with an interface cable.
Image Transfer Problems
I cannot transfer images to a computer.
COPY  

370
If there is a problem with the camera, an 
error message will appear. Follow the on-
screen instructions.
* If the error still persists, write down the error number and contact your 
nearest Canon Se rvice Center.
Error Codes
NumberError Message and Solution
01
Communications between the camera  and lens is faulty. Clean the 
lens contacts.
Î Clean the electrical contacts on the camera and lens or use a Canon 
lens (p.17, 20).
02
Card cannot be accessed. Reinse rt/change card or format card 
with...