Canon camcorder DC20 User Manual

							
121
Printing
E
Printing with Print Order Settings
You can select still images for printing and set the number of copies desired. These print 
order settings are compatible with the Digital Print Order Format (DPOF) standards and 
can be used for printing on DPOF compatible printers ( 114). Up to 998 still images 
can be selected.
Selecting Still Images for Printing (Print Order)
Do not connect the USB cable to the camcorder while setting the print orders.
1. Set the camcorder to view still images recorded on the memory card (/).
2. Press the FUNC. button.
3. First, select ( ) the [ PRINT ORDER] symbol and press ( ).
4. Select ( ) the number of copies and press ( ).
5. Press the FUNC. button to save the setting and close the menu.
To cancel the print order, set the number of copies to 0 in step 4.
Setting Print Orders from the Index Screen
1. Set the camcorder to view still images recorded on the memory card  (/).
2. Move the zoom lever toward  W.
The stills index screen appears with up to six still images.
3. Press the MENU button and use the omni selector ( ,  ) to select 
the [STILL IMG OPE R.] menu and then select the [ PRINT ORDER] 
option. 
4. Bring ( ,  ) the cursor   to the image you want to print and  press ( ).
5. Set ( ) the desired number of copies and press ( ).
“ ” and the selected number of copies appear on the image.
6. Press the MENU button to close the menu.
To cancel the print order, set the number of copies to 0 in step 5.
(59)P RIN T OR DER
MENU(79)STI LL I MG O PER.PRI NT O RDER  
						

							
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Erasing All Print Orders
1. Set the camcorder to view still images recorded on the memory card (/).
2. Press the MENU button and use the omni selector ( ,  ) to select  the [STILL IMG OPER.] menu and then select the [  ORD. ALL 
ERASE] option.
3. Select [YES] and press ( ).
All “ ” disappear.
4. Press the MENU button to close the menu.
Printing
1. Set the camcorder to view still images recorded on the memory card  (/).
2. Connect the printer to the camcorder (  114).
3. Press the MENU button and select [ PRINT]. 
• The print setting menu appears.
• The error message “SET   PRINT ORDER” appears if you connect a printer with  direct print function and select [ PRINT] without having set any print orders.
4. Make sure that [PRINT] is selected and press ( ).
Printing starts. The print setting menu disappears when printing is complete.
 Depending on the connected printer, you can change some print settings before 
step 3.
 Cancel Printing/Printing Errors ( 116)
 Restarting Printing
Press the MENU button and select [ PRINT]. Select [RESUME] in the print 
setting menu and press ( ). The remaining images will be printed.
Printing cannot be restarted in the following cases:
- When you change the print order settings.
- When you delete a still image with print order settings.
MENU(79)STI LL I MG O PER.  ORD.  ALL  ERA SE
MENU(79)PR INT  
						

							
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Trouble?
E
Trouble?Troubleshooting
If you have a problem with your camcorder, refer to this checklist. Consult your dealer or a 
Canon Service Center if the problem persists.
Power Source
Recording/Playback
Problem Solution
Camcorder will not turn on. Battery pack is exhausted. Replace or charge the battery pack. 21
Attach the battery pack correctly. 21
The camcorder switches off 
by itself. Battery pack is exhausted. Replace or charge the battery 
pack. 21
Power save function has been activated. Turn on the 
camcorder. 84
LCD/viewfinder switches on 
and off. Battery pack is exhausted. Replace or charge the battery 
pack. 21
Battery pack will not charge. Charge the battery pack in temperatures between 0  °C and 
40 °C (32  °F and 104  °F). –
Battery packs become hot with use and may not charge. Wait 
until the battery pack temperature is below 40  °C (104  °F) and 
retry charging. –
The battery pack is damaged. Use a different battery pack. –
Problem Solution
Buttons will not work. Turn on the camcorder. – Load a disc. 31
Abnormal characters appear 
on the screen. The camcorder 
does not operate properly. This camcorder uses a microcomputer. External noise or static 
electricity may cause abnormal characters to appear on the 
screen. In such case, disconnect the power source and 
reconnect it after a short time. If the problem still persists, 
disconnect the power source and press the RESET button 
with a pointed item. Pressing the RESET button resets all 
settings. –
“ ” flashes on the screen. Load a disc. 31
“ ” flashes on the screen. Battery pack is exhausted. Replace or charge the battery  pack. 21
The wireless controller will not 
work. Set [WL.REMOTE] to [ON]. 83
The battery of the wireless controller is exhausted. Replace 
the battery. 25
Check that you did not lay the camcorder on its side so the 
omni selector’s   button is pressed down. Place the 
camcorder upright. –
Video noise appears on 
screen. When using the camcorder in a room where a plasma TV is 
located, keep a distance between the camcorder and the 
plasma TV. –
Video noise appears on the 
TV screen. When using the camcorder in a room where a TV is located, 
keep a distance between the compact power adapter and the 
power or antenna cables of the TV.  –
Even without a disc loaded, 
when closing the disc 
compartment cover a motor 
sound can be heard. The camcorder is checking if a disc is loaded or not. This is not 
a malfunction.
–  
						

							
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Recording/Editing
The disc cannot be ejected. Turn off the camcorder, disconnect the compact power adapter and remove the battery pack. Restore the power 
supply and try again. –
The camcorder has exceeded it operational temperature. 
Disconnect the compact power adapter and remove the 
battery pack and let the camcorder cool down before resuming 
use.
The camcorder vibrates. Depending on the condition of the disc, the camcorder might  vibrate occasionally. This is not a malfunction. –
The disc’s rotation can be 
faintly heard. The disc is activated from time to time. This is not a 
malfunction. –
Occasionally the operation 
sound can be heard. The disc is activated from time to time. This is not a 
malfunction. –
After using the camcorder for 
a long time the   lights up 
in red. This is not a malfunction. Turn the camcorder off and let it cool 
for a while before resuming operation.
–
Problem Solution
“ ” flashes red on the screen. The camcorder malfunctions. Consult a Canon Service 
Center. –
Image will not appear on the 
screen. Set the camcorder to  . 33
Open the lens cover.
“SET THE TIME ZONE, 
DATE AND TIME” appears on 
the screen. Set the time zone, date and time. 28
Recharge the built-in lithium battery and set the time zone, 
date and time.
134
Pressing the start/stop button 
will not start recording. Set the camcorder to  . 33
Load a disc. 31
The disc is full (“
END” flashes on the screen). Delete some 
recordings (DVD-RW in VR mode) to free some space or 
replace the disc.  31
87
Disc is protected. Cancel the disc protection or replace the 
disc. 90
The camcorder has exceeded it operational temperature. 
Disconnect the compact power adapter and remove the 
battery pack and let the camcorder cool down before resuming 
use. –
Even after stopping recording, 
the disc access indicator does 
not go off. The scene or still image is being recorded on the disc. 33
35
The point where the start/stop 
button was pressed does not 
match the beginning/end of 
the recording. There is a slight interval between pressing the start/stop 
button and the actual start of the recording on the disc. This is 
not a malfunction.
–
The recording suddenly stops 
shortly after starting 
recording. The disc is dirty. Clean the disc with a soft lens-cleaning cloth 
or replace the disc.
–
The camcorder has exceeded it operational temperature. 
Disconnect the compact power adapter and remove the 
battery pack and let the camcorder cool down before resuming 
use.
Camcorder will not focus. Autofocus does not work on that subject. Focus manually. 52 Adjust the viewfinder with the dioptric adjustment lever. 24
Lens is dirty. Clean the lens. 137
Problem Solution  
						

							
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Trouble?
E
Playback
Sound is distorted. When recording near loud sounds (such as fireworks or concerts), sound may become distorted. This is not a 
malfunction. –
A vertical light bar appears on 
the screen. Bright light in a dark scene may cause a vertical light bar 
(smear) to appear. This is not a malfunction. –
Viewfinder picture is blurred. Adjust the viewfinder with the dioptric adjustment lever. 24
Cannot edit or delete scenes. Remove the disc protection. 90 Scenes cannot be deleted in a DVD-R disc or a DVD-RW disc 
recorded in VIDEO mode. –
You cannot edit or delete scenes on a disc that was protected 
in another digital device. –
Cannot add scenes to the 
playlist. The disc is full (“ END” flashes on the screen). Delete some 
recordings (DVD-RW in VR mode) to free some space or 
replace the disc. 31
87
Cannot divide the scene. You cannot edit or delete scenes on a disc that was protected  in another digital device. –
Cannot edit the disc title. You cannot add a title to a DVD-R disc after it was finalized. 98 You cannot add recordings or edit the disc title on a DVD-RW 
disc after it was finalized. Unfinalize the disc first. 101
You may not be able to edit the title if you entered it with 
another digital device.  –
Disc is protected. Cancel the disc protection or replace the 
disc. 90
Cannot create a Photomovie 
scene. There are no still images recorded on the disc. –
The disc is full (“ END” flashes on the screen). Delete some 
recordings (DVD-RW in VR mode) to free some space or 
replace the disc. 31
87
Problem Solution
Pressing the playback button 
does not start playback.
Set the camcorder to  . 39
Load a disc. 31
You may not be able to play with this camcorder discs 
recorded or edited with other DVD recorders or computer DVD 
drives. –
Verify that the disc is inserted with the label side facing up. 31
During playback there is 
video noise, the sound is 
distorted or the disc cannot be 
read. The disc is dirty. Clean the disc with a soft lens-cleaning cloth. 133
You may not be able to play with the camcorder discs 
recorded or edited with other DVD recorders or computer DVD 
drives.
–
Image will not appear on the 
TV screen. Check the connections and make sure the TV or VCR is set to 
the correct input signal. 102
There is a brief stop between 
scenes. Depending on the DVD player, there might be a very short 
stop between scenes during playback. –
Disc is running, but image will 
not appear on the TV screen. TV/VIDEO selector on the TV is not set to VIDEO. Set the 
selector to VIDEO. 102
You attempted to play back or dub an incompatible disc. Stop 
playback/dubbing. –
No sound from the built-in 
speaker. Speaker volume is turned off. Adjust the volume from the 
[SYSTEM SETUP] menu in the   mode. 43
Problem Solution  
						

							
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Playing Back the Disc in an External DVD DeviceExternal DVD device refers to DVD players, DVD recorders, computer’s DVD drives and 
other digital devices.
Memory Card Operation
Printing
The keys on the wireless 
controller do not function.Check that you did not lay the camcorder on its side so the 
omni selector’s   button is pressed down. Place the 
camcorder upright. –
Problem Solution
The disc cannot be 
recognized by the device. Or, 
even though the disc is read, 
cannot play back the disc or 
the picture is distorted.The disc is dirty. Clean the disc with a soft lens-cleaning cloth. –
The disc has not been finalized. 98
DVD-RW discs can only be played back in DVD-RW 
compatible DVD players and computer drives. Refer to the 
instruction manual of your DVD device.
–
Cannot edit my recordings or 
add recordings to the disc 
with the DVD device. Discs recorded with this camcorder cannot be edited and 
additional recordings cannot be added with an external DVD 
recorder or DVD device. –
When recording on a DVD 
disc in the computer an error 
message appears. The camcorder has exceeded it operational temperature. 
Disconnect the compact power adapter and remove the 
battery pack and let the camcorder cool down before resuming 
use. –
Problem Solution
Memory card cannot be 
inserted.
Memory card was not facing the correct direction. Turn the 
memory card over and reinsert it. 30
Memory card cannot be 
recorded. Insert a memory card. 30
Memory card is full. Erase still images to free some space or 
replace the memory card. 94
Memory card standard not defined. Initialize the memory card. 97
The folder and file numbers have reached their maximum 
value. Set [FILE NOS.] to [RESET] and insert a new memory 
card. 84
Memory card cannot be 
played back. Set the camcorder to  . 41
Insert a memory card. 30
Make sure the memory card is selected as the media for still 
images. 36
Image cannot be erased. Image is protected. Cancel the protection. 96
“ ” flashes in red. Card error occurred. Turn off the camcorder. Remove and  reinsert the memory card. Initialize the memory card if flashing 
persists. 97
Problem Solution
The printer is not operating 
even though the camcorder 
and printer are correctly 
connected.1. Set the camcorder to  .
2. Disconnect and reconnect the USB cable.
3. Turn off the printer and turn it back on.
–
Problem Solution  
						

							
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Trouble?
E
Condensation
Moving the camcorder rapidly between hot and cold temperatures may cause 
condensation (water droplets) to form on its internal surfaces. Stop using the camcorder if 
condensation is detected. Continued use may damage the camcorder.
Condensation may form in the following cases:
How to avoid condensation:
Unload the disc, place the camcorder in an airtight plastic bag and let it adjust to 
temperature changes slowly before removing it from the bag.
When condensation is detected:The camcorder automatically shuts off. If a disc is loaded, remove the disc immediately 
and leave the disc cover open. Leaving the disc in the camcorder may damage it.
 A disc cannot be loaded when condensation is detected.
Resuming use:The precise time required for water droplets to evaporate will vary depending on the 
location and weather conditions. As a general criterion, wait for 2 hours before 
resuming use of the camcorder.
When the camcorder is movedfrom an 
air-conditioned room to a warm, humid 
placeWhenthe camcorder is movedfrom a 
cold place to a warm room
When the camcorder is left in a humid 
room When a cold room is heated rapidly  
						

							
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List of Messages
Disc Related Errors
Message Explanation
SET THE TIME ZONE, 
DATE AND TIMEYou have not set the time zone, date and time. This message 
appears each time you turn the power on until you set the time 
zone, date and time. 28
CHANGE THE BATTERY 
PA C K Battery pack is exhausted. Replace or charge the battery pack. 21
REMOVE THE DISC Camcorder stopped operating to protect the disc. Unload and  reload the disc. 31
DISC FULL The disc is full (“ END” flashes on the screen) . Delete some  recordings (DVD-RW in VR mode) to free some space or replace 
the disc. 31
87
TEMPERATURE TOO 
HIGH CANNOT RECORD The camcorder has exceeded its operational temperature. 
Disconnect the compact power adapter and remove the battery 
and let the camcorder cool down before resuming use. –
COPYRIGHT PROTECTED 
PLAYBACK IS RESTRICTEDYou attempted to play back a copyright protected disc. –
COPYRIGHT
PROTECTED DUBBING 
RESTRICTED You attempted to dub a copyright protected disc. –
Message Explanation
TEMPERATURE TOO 
HIGH CANNOT REMOVE 
DISCThe camcorder has exceeded its operational temperature. 
Disconnect the compact power adapter and remove the battery 
and let the camcorder cool down before resuming use. –
CANNOT RECORD There is a problem with the disc. Replace the disc. 31 This message can also appear if condensation has formed. Wait 
until the camcorder dries completely before resuming use. 127
REACHED THE 
MAXIMUM NUMBER OF 
SCENES The maximum number of scenes has been reached. Delete some 
recordings (DVD-RW) to free some space or replace the disc.
31
87
CANNOT PLAY DISC The disc is dirty or you attempted to play back a disc type not  supported (not DVD-R/RW). –
This message can also appear if condensation has formed. Wait 
until the camcorder dries completely before resuming use. 127
CANNOT EDIT DISC There are no scenes to edit or the recording is damaged. – This message can also appear if condensation has formed. Wait 
until the camcorder dries completely before resuming use. 127
DISC IS FINALIZED 
CANNOT RECORD You cannot record additional scenes on a finalized DVD-RW 
recorded in VIDEO mode. Unfinalize the disc first. 101
UNFINALIZE THE DISC You cannot record additional scenes or convert still images to a  Photomovie scene on a finalized DVD-RW recorded in VIDEO 
mode. Unfinalize the disc first. 101
DISC IS PROTECTED The disc is protected. Replace the disc or remove the disc  protection. 90  
						

							
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Trouble?
E
Memory Card Related Messages
DISC ERROR Disc could not be read. Try cleaning it or replace the disc. 133This message can also appear if the camcorder has exceeded its 
operational temperature. Disconnect the power adapter and 
remove the battery and let the camcorder cool down before 
resuming use. –
This message can also appear if condensation has formed. Wait 
until the camcorder dries completely before resuming use. 127
ACCESS ERROR There was a disc error when reading the disc or attempting to  write onto it. Try cleaning the disc or replace it. 133
This message can also appear if condensation has formed. Wait 
until the camcorder dries completely before resuming use. 127
DISC COVER IS OPEN Verify the disc is correctly inserted and close the disc cover. 31
NO DISC No disc is loaded. Insert a disc. 31 You inserted a disc recorded in a different Television System (PAL 
or SECAM). –
This message can also appear if condensation has formed. Wait 
until the camcorder dries completely before resuming use. 127
UNABLE TO RECOVER 
DATA Could not recover a corrupted file. Initialize the disc. 91
This message can also appear if condensation has formed. If you 
suspect condensation is the reason, do not initialize the disc and 
wait until the camcorder dries completely before resuming use. 127
UNABLE TO RECOVER 
DATA INITIALIZE THE 
DISC Could not recover a corrupted file. Initialize the disc. 91
This message can also appear if condensation has formed. If you 
suspect condensation is the reason, do not initialize the disc and 
wait until the camcorder dries completely before resuming use. 127
LOADING THE DISC The disc is being read. Wait before you start recording. –
OPENING THE DISC 
COVER Do not force the disc cover open before it opens automatically. If a 
disc is already loaded, this may take a moment. 31
Message Explanation
NO CARD Memory card not is inserted into the camcorder. 30
NO IMAGES No images are recorded on the memory card. –
CARD ERROR A memory card error occurred. The camcorder cannot record or 
display the image.
The error may be temporary. If the message disappears after 4 
seconds and “ ” flashes red, turn the camcorder off, remove the 
card and reinsert the card. If “ ” changes to green, you can 
continue recording/playback. –
CARD FULL Memory card is full. Erase some images to free some space or  replace the memory card. 94
NAMING ERROR The folder and file numbers have reached their maximum value. –
UNIDENTIFIABLE 
IMAGE The image file is corrupted or it was saved using a compression 
method other than that compatible with this camcorder (JPEG). –
 TRANSFER ORDER 
ERROR You attempted to set more than 998 transfer orders. 112
TOO MANY STILL 
IMAGES DISCONNECT 
USB CABLE Disconnect the USB cable and decrease the number of still 
images on the memory card or disc to less than 1800. Images 
cannot be erased from a DVD-R or DVD-RW disc recorded in 
VIDEO mode. If a dialog appeared on the computer screen, close 
it. Reconnect the USB cable. –
Message Explanation  
						

							
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Direct Print Related Messages
About Canon PIXMA/SELPHY DS Printers: If the printer’s error indicator flashes 
or an error message appears on the printer’s operation panel, refer to the printer’s 
instruction manual.Message Explanation
PAPER ERROR  There is a problem with the paper. Wrong paper size is inserted, the ink  cannot be used with the selected paper or paper output tray is open.
NO PAPER Paper is not correctly inserted or there is no paper. If the printer is  equipped with a photo paper cassette, specify the paper feed location 
using the Paper Feed switch.
PAPER JAM The paper jammed during printing. Select [STOP] to cancel printing.  After removing the paper, set some paper again and press the resume 
button on the printer.
INK ERROR There is a problem with the ink.
NO INK The ink cartridge is not inserted or is out of ink.
LOW INK LEVEL The ink cartridge needs to be replaced soon. Select [CONTINUE] to  restart printing.
WASTE TANK FULL Waste tank is full. Select [CONTINUE] to restart printing. Consult your  dealer or a Canon Service Center listed in the Contact List provided with 
the printer manual to replace the waste tank (waste ink absorber).
FILE ERROR You attempted to print an image that was recorded with another  camcorder, with a different compression, or was edited on a computer.
CANNOT PRINT! You attempted to print an image that was recorded with another  camcorder, with a different compression, or was edited on a computer.
COULD NOT PRINT X 
IMAGES You attempted to use the print order settings to print X images that were 
recorded with another camcorder, with a different compression or were 
edited on a computer.
SET  PRINT ORDER No still images on the memory card have been marked with a   print  order.  
PRINT ORDER 
ERROR You attempted to set more than 998 still images in the print order.
CANNOT TRIM You attempted to trim an image that was recorded with another  camcorder.
READJUST TRIMMING You changed the print style after you set the trimming settings.
PRINTER ERROR Cancel printing. Turn off the printer and turn it back on. Check the printer  status. If the error still persists, refer to the printer’s instruction manual 
and contact the appropriate customer support center or service center.
PRINT ERROR Cancel printing, disconnect the USB cable and turn off the printer. After a  while, turn the printer back on and reconnect the USB cable. Check the 
printer status.
When you are printing using the   button, check the print settings.
HARDWARE ERROR Cancel printing. Turn off the printer and turn it back on. Check the printer  status. If the printer is equipped with a battery, it might be exhausted. In 
such case, turn off the printer, replace the battery and turn it back on.
COMMUNICATION 
ERROR The printer is experiencing a data transfer error. Cancel printing, 
disconnect the USB cable and turn off the printer. After a while, turn the 
printer back on and reconnect the USB cable. When you are printing 
using the   button, check the print settings.
Or, you attempted to print from a memory card that contains a large 
number of images. Reduce the number of images.
CHECK PRINT 
SETTINGS The print setting cannot be used for printing with the   button.
PRINTER IN USE The printer is in use. Check the printer status.