Brother Quattro 3 User Manual

TROUBLESHOOTING
349
Appendix
9
qInsert the tabs on the needle plate cover 
into the needle plate, and then slide the 
cover back on.
rCheck the condition of the needle, and then 
install it.
If the needle is in a poor condition, for example, if it is 
bent, be sure to install a new needle.
* Refer to “CHANGING THE NEEDLE” on page 67.
■ Checking machine operations
If the needle plate has been removed, check 
machine operations to confirm that installation has 
been completed correctly.
aTurn on the...

TROUBLESHOOTING
350
List of Symptoms
If you have a minor problem with your sewing machine, check the following solutions. If the solutions 
suggested do not correct the problem, contact your authorized dealer. Press   →   → 
 for advice about minor sewing problems during sewing. Press   at any time to return to 
the original screen.
ProblemCauseSolutionPage
The thread is tangled 
on the wrong side of 
the fabric. Upper threading is incorrect.
Check the steps for threading the machine 
and rethread the...

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Appendix
9
Bobbin thread does 
not wind neatly on the 
bobbin.The thread is not passed through the bobbin 
winding thread guide correctly.
Correctly pass the thread through the bobbin 
winding thread guide. 49
Bobbin spins slowly. Press [+] in the bobbin winding window to 
increase the bobbin winding speed. 50
The thread that was pulled out was not wound 
onto the bobbin correctly. Wind the thread that was pulled off around the 
bobbin 5 or 6 times clockwise. 50
Skipped stitches...

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352
Fabric puckers  There is a mistake in the upper or bobbin threading.  Check the steps for threading the machine 
and rethread it correctly. 54, 57
Using improper needle or thread for the 
selected fabric.  Check the “Fabric/Thread/Needle 
Combination” chart.  69
Thread tension is set incorrectly.  Adjust the thread tension.  79, 233
Stitches are too long when sewing thin fabrics.  Shorten the stitch length.  79
Needle is turned, bent or the point is dull.  Replace the needle. 67
Spool...

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Appendix
9
Loops appear on the 
surface of the fabric 
when embroideringThe thread tension is incorrectly set.
Adjust the thread tension. 233 - 235
The tension of the upper thread is incorrectly set 
for the combination of the fabric, thread and 
pattern being used. Use the embroidery needle plate cover.
219
The combination of the bobbin case and bobbin 
thread is incorrect. Change the bobbin case or bobbin thread so 
that the correct combination is used. 218
Machine does not 
operate...

ERROR MESSAGES
354
ERROR MESSAGES
If the machine is not properly set and the “Start/Stop” button or the “Reverse/Reinforcement Stitch” button 
is pressed, or if the operation procedure is incorrect, the machine does not start. An alarm sounds and an 
error message is displayed on the LCD. If an error message displays, follow the instructions in the 
message. 
Below is an explanation of error messages. Refer to these when necessary (if you press   or do the 
operation correctly while the error message is...

ERROR MESSAGES
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Appendix
9
This message appears when 
there are not enough colors in 
the custom thread table, to 
display the color scheme you 
have selected to display.
In this case, set more colors 
in the custom thread table 
(See page 278), or select 
less colors in the color 
shuffling function. (See 
page 283.)
This message appears when 
there are not enough colors in 
the thread table, to display 
the color scheme effect you 
have selected.
In this case, select another 
effect or the custom...

ERROR MESSAGES
356
This message is displayed 
when the “Reverse/
Reinforcement Stitch” button 
is pushed while the 
embroidery unit is attached.
This message is displayed 
when the foot controller is 
pressed while the embroidery 
unit is attached and machine 
is set up for embroidering.
This message is displayed 
when the patterns you are 
editing take up too much 
memory, or if you are editing 
too many patterns for the 
memory. 
This message is displayed 
when a key on the LCD 
display is touched...

ERROR MESSAGES
357
Appendix
9
This message is displayed 
when the machine is in 
embroidery edit mode, and 
you try to use an editing 
function when the pattern is 
not completely within the red 
outline. 
This message is displayed 
when you try to save a 
copyright protected pattern to 
USB media/Computer. 
According to copyright laws, 
patterns that are illegal to 
reproduce or edit cannot be 
saved to USB media or 
computer. If this message 
displays, save the pattern in 
the machine’s memory. 
This...

ERROR MESSAGES
358
This message is displayed 
when the machine failed to 
recognize the embroidery 
positioning mark.
- Confirm that the embroidery positioning mark is in the 
selected area. If problem 
persists, see page 215 to 
reposition mark.
- Machine failed to recognize 
printed positioning mark. 
Set “Page Scaling” to “None 
(100%)”, and try printing the 
embroidery positioning 
mark again. (see page 226)
This message is displayed 
when the machine has 
recognized the embroidery 
position mark....